Officejet Pro 6830

I am getting an error message which tells that the printer is currently configured with a DNS server address which does not allow the DNS server name to be confirmed - preventing me from accessing the web and loading the printer on to our laptops. How do I change the DNS address to one which works?

Hello , Welcome to the HP Forums, and thanks for posting! I understand you are having trouble changing the DNS server settings on your HP Officejet Pro 6830 e-All-in-One printer. I'd love to help you with that. Usually the DNS server is blank by default, but if you've changed it previously, and now are getting errors here's how you can change it: Press the Wireless icon on the home screen of your printer. Note your IP address.On your computer, open the internet browser of your choice (Internet Explorer, Google Chrome, etc.)Type the printer's IP address into the address bar of your browser. The printer's homepage should come up. This is the Embedded Web Server (EWS).Click on the Network (or Networking) tab at the top.On the left hand side, under Wireless (802.11), select IPv4 (Configuration).At the bottom of the screen you'll have two sets of boxes to enter your Primary and Secondary DNS servers.We often suggest using 8.8.8.8 for the Primary, and 8.8.4.4 for Secondary. These are Google's public DNS servers. You can try other free and public DNS servers from this list if you prefer: Free and Public DNS Servers Please respond to let me know if we've resolved the issue. Have a great day!

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My new HP officejet pro 6830 crashes when I connect to my Asus RT-N66U router

OfficeJet Pro 6830 crashes when connected to network (Asus RT-N66U router)
I've just taken delivery of an OfficeJet Pro 6830. I've installed the ink cartridges and it seems to be able to print copies and test pages, but I can't get it to connect to my network. Here's what I've tried:
Using the Wireless Setup Wizard
I selected my network from the list and entered my WPA key. It says it's trying to connect, then the following happens:
1. Briefly (for less than a second) a screen pops up showing that it has successfully connected to the network.
2. Briefly (for less than a second) the screen flashes blue with a "power" icon and the text "B8B2A4F8" (which I presume is an error code).
3. The screen display changes to "Printer Error: There is a problem with the printer. Turn the printer Off, then On."
4. After restarting the printer, it complains that it has not been shut down properly.
Any further attempts to connect yield the same results.
Ethernet connection
If I power the printer on while it is connected via an Ethernet cable to my network, after about 10 seconds it crashes as described above (steps 2 and 3) without me doing anything at all.
I did manage to get it to connect to a WiFi hotspot on my mobile phone (and I checked for firmware updates, but unfortunately there were none available), so it seems there's something about my network that the printer doesn't like. I have no idea what that could be, however. Does anyone have any ideas?

Hello Shawnondrums,
Welcome to the HP Forums.
I see that you are having an issue with the printer shutting down when attempting to connect to the wireless network.
A very important step that gets easily over looked is, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once the printer is back on, please use the on/off button to do a proper shut down and restart. This will also do a semi power reset on the printer.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet Pro 6830 all in one - screen stuck on "checking for printer updates"

Windows 7 X64 install
I ran through the entire installation process and while the printer will print and will scan - the printer is hung on the message "checking for printer updates" with a red x below that message. I let it set all night and no change. The printer is setup as a wired network connection and can be seen with any of the tools. I have not errors on my system. I have uninstalled the software and reinstalled twice without success. I tried running a firmware update, but the firmware update states that I have the latest firmware rev. I even unplugged the printer and plugged it directly into the wall - n o change. Evertime I startup the printer screen, just hangs on that screen.
Please help.

I have the exact same problem with my new HP Officejet Pro 6830 printer. Please could you provide a solution else I guess it will have to go back to the shop as I only picked it up this afternoon.
Setup went ok and it even managed to print a couple of pages. But next time it started up (with wired ethernet connection) this problem occurred and happens every time ever since. (It is possible to use the printer for printing and scanning via PC, but the whole time its display is showing the "checking for printer updates" message.)
This even happens if the ethernet cable is not connected on startup (meaning the printer cannot be used as a standalone printer / copier either at the moment).
If I press the red cross (which I guess cancels the update searching) then I get a blue screen saying "B871634E" for a second or so, afterwhich I get a black screen with the message "There is a problem with the printer. Turn the printer Off, then On." and cannot do anything else. (The problem is the same after doing a printer off then on - even when following the "hard reset" procedure already mentioned.)
On checking the firmware version via the PC utility (while the printer sits there "checking for printer updates"), the PC utility app reported that the firmware was the latest version.

Hp officejet pro 6830 e-all-in-one series

install & setup my hp officejet pro 6830 e-all-in one printer

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 6830 Scanner drivers for Server 2012

Printer: HP Officejet Pro 6830 e-All-in-One Printer
Serial Number: [edited Serial Number by Moderator]
Product Number: E3E02A
Email Address: [edited email by moderator]
Operating System: Windows Server 2012
I have an issue when trying to install the printer and scanner driver on Server 2012. The driver on the website for Server 2012 is 32Bit link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4138&lc=en&cc=za&dlc=en&sw_lang=&product=5390...
And the drivers that came with the printer give the following error: "This computer does not meet the following system requirement(s): The Operating System of this computer is not supported."
Have phoned HP on the support line all they do is give me a different phone number to phone.
Please someone help.

Hi @Mark-active
Although my area of expertise is with consumer products and software, not commerical products such as servers, I do have something that might be helpful; Setting Up the Printer on Windows Server 2003, 2008, or 2012 for HP Officejet Printers.
If the issue you are experiencing persists, I suggest giving us a call. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 6830 print quality

I have a brand new HP Officejet Pro 6830, I set it up following the instructions and it was working fine for a few days. Then I started getting error messages about the printhead, and messages telling me that I had installed genuine recycled HP ink cartridges and did I want to buy nbew genuine ones. Now I am no longer getting error messages but the print quality is awful, half of it not printing properly. Any suggestions gratefully received. I have tried the sum of my knowledge - switching it off and back on again! Thanks.

Hi @helenincardiff,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 6830 is not printing properly. I am sorry to hear this, but happy to help!
Please take a look through the steps in this print quality guide, Fixing Print Quality Problems for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer ....
Hope this guide resolves your issue, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 6830 e-All-in-One series Scanning Paper Size problem

I only use A4 paper but it seems that when I use the paper feed to scan a document to the computer, the document scans in a default Letter Size, rather than A4, thereby missing some of the information at the bottom of the page.
I would like to alter the default on the printer to ALWAYS default to A4. Can this be done? I was using the scan option on the printer screen rather than from the computer, where I would have to manually change the paper size every time.
Thank you

Welcome to the HP Community, @Splatt13 ,
I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.
Side note: Ensure you have the Full Feature driver and software installed to access the software options: HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning Documents From File Center from HP Officejet Pro 6830 Not Working with Twain Driver

I just purchased a HP Officejet Pro 6830 All-In-One printer and planned to use it to scan from Filecenter (Lucion Technologies) using TWAIN driver. The Twain driver for the HP shows up in Filecenter, but the scan produces a blank document. My previous All-In-One printer from Dell (Lexmark) scanned to this software with no issues. Are there any solutions to this issue? Filecenter has different scan modes A and B and Transfer type (Native, Memory and File) and I tried all 6 options and none worked.

Hi @cyclebob ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....

Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Installing new HP Officejet Pro 6830 e-All-in-One series

We just installed the HP Officejet Pro 6830 e-All-in-One Series. The screen on the printer does nothing but spin around with the notation that it is "Checking for printer updates". Why is this happening? Like I said, we just set it up and I am turning to this form because I can't find a Support contact phone number. I've turned the printer off and then back on. We've installed, uninstalled, and re-installed. About ready to pack it up and just use our old All-in-One again. Thank you!

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 6830 Won't Connect to WiFi

I've had the HP Officejet Pro 6830 for 6-9 months, it's been working great wirelessly the whole time. Three nights ago we had a power failure, now the printer won't connect to the wireless router. It sees the SSID, but when I enter the password, it says that the password is wrong. I am using an ARRIS Cable Modem. Any suggestions?

Hi @CWoodland ,
I see that you are having issues with setting up the network again for the printer, you are getting a message that the password is wrong. I would really like to be able to help you resolve this issue.
I would check the network password on the Mac, to verify the correct password is being entered.
How to Find the WEP or WPA Key or Password for Your Wireless Network.
You might have to restore the printer defaults and try again.
Go to Setup, Network Setup, Restore Network Settings.
Then run Wireless Setup Wizard again from the printer's display.
Go to Setup, Network Setup, Wireless Settings, Wireless Setup Wizard.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet Pro 6830 Won't Print!!

Hi,
I have recently purchased an HP Officejet Pro 6830 and after being set up it just doesn't want to print.
I can't print a test page on it's own but with the HP Print and Scan Doctor it prints test pages.
It can't print from any Microsoft Office 2013 Pro Plus software but I can print from the standard Notepad and Acrobat Reader programs.
I have tried everything I could think of!
-Reinstalling Software + Drivers
-Restarting the Printing Spooling service
-Reintalling Microsoft Office
-Deleting other Printers and its drivers
-Updating network driver
-Adding the Printer using the standard microsoft "add a new printer" action
-Running the HP Print and Scan Doctor which found pretty much no issues.
-Disabling my anti-virus and firewall
The printer is connected wirelessly everywhere and it has been setup on other computers in the house and it works fine with them. That's why I haven't returned it!
I'm an IT guy by trade but this thing has made me desperate enough to post a question here!
Any help would be grateful.
Thank You,
Paul

Hello TedWallerstedt,
I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, do you have the same issue when making a copy as opposed to a print?
Thanks!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 6830 unable to print

I was able to print wirelessly to my Officejet Pro 6830 and all of a sudden I can't do so today. I have performed diagnostics and everything shows up OK. However when I checked the printer job status, nothing shows up.
How do I go about solving this issue?

Hi @VexedHPUser
Perhaps the Microsoft Fix it utility will help;
What it fixes
You are unable to install a printer, connect to a printer, or print more than one job at a time
You receive an error indicating your Print Spooler service is experiencing problems
You receive an error indicating your is not the default printer
You receive an error indicating: cannot be contacted over the network
Identify if your printer is turned off
Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
Identify if your printer paper is low or empty
Identify if the printer has a paper jam which is preventing it from operating normally
Identify if a print job that is in the print queue is preventing other print jobs from printing
Identify if you need to update your print driver
You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
If the issue persists, I think it might be a good idea to reach out to the Microsoft Community.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

'Printhead Problem' on week-old HP Officejet Pro 6830

I purchased a HP Officejet Pro 6830 for around $130 only a week ago to be used at home for my study requirements. I was anticipating that this printer would be reliable and, for the price tag, last me a little over a week..
Unfortunately 7 days after purchasing, my printer has displayed the message 'There is a problem with the printhead 0xc19a0023'.
With very little instruction on how to solve such an issue I have spent hours searching online forums, the HP website and beyond. I have turned off my printer, 'reset' it, attempted to clean the printheads all to no avail and resulting in a colossal waste of time. Unfortunately your call centre is also closed so I am stuck without a way of printing my resources for tomorrow.
What can I do to solve this problem?

@Sarah204, Welcome to the forums!
I read your post about the error code "0xc19a0023" you are receiving, along with the message that there is a problem with the printhead. To be frank with you, the troubleshooting steps you have tried for this type of issue have been all completed. I would next suggest trying to call HP's Technical Support directly again to let them know about the error code and the steps you have tried, and they will most likely issue a replacement printer.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I hope this gets resolved for you and wish you a great week ahead!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Cannot connect to wireless network from a new HP Officejet Pro 6830

Just purchased a HP Officejet Pro 6830 wireless printer.
Set it up connecting my Dell PC and it initially worked.
THEN something happened.
ICON on screen on printer indicates "NO WIRELESS NETWORK FOUND"
Tried rebooting the Cable modem, then the router, then the printer and then the PC.
Still did not work.
What should I do?
Thank you for any help.

Hi @I-Love-HP-Gear,
Welcome to the HP Forums!
I noticed that you cannot connect to the wireless network from a new HP Officejet pro 6830, I am sorry to hear this, but I am happy to help you with your connection issues!
Are you able to make copies with the printer? Copy Text or Mixed Documents.
What Operating System are you using? Windows or Mac? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please see the following:
This general printing guide, Print Jobs from Your HP Printer are Stuck in the Print Queue.
This wireless guide for maintaining the connection. Printer Does Not Maintain Wireless Connection.
The HP Wireless Printing Center for more information. HP Wireless Printing Center.
Hope this information helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet pro 6830 & windows home server 2011

Our Officejet Pro 6500 just died, and I replaced it with an Officejet Pro 6830. The printer is connected to our server, which runs Windows Home Server 2011. While installing I learned there is not a driver for Home Server 2011? I also discovered that my wife cannot print wirelessly because the printer is hardwired to the network. Really? Everything worked with the printed that died. These two issues are pretty major for us. Are there workarounds?

Your Win8 PC is likely to have come with UEFI and uses GPT hard disks, so you need to install a hotfix on the server to allow it to back up the client PCs.
There’s a separate fix for each server version:
SBS 2011 Essentials
http://support.microsoft.com/kb/2781270
Windows Storage Server 2008R2 Essentials
http://support.microsoft.com/kb/2781274
Windows Home Server 2011
http://support.microsoft.com/kb/2781272
Install the hotfix, reboot the server, and you should be able to back up the PC, although in my experience, you also need to exclude any partitions on the PC that don't have drive letters.
John
-- John Murdoch APOJ Ltd

Officejet Pro 6830

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