Officejet Pro 7780 - Unable to print or scan

I have HP Officejet Pro 7780 printer that can be connect to Netgear  router by cable or wireless and by wireles to HP Pavillion laptop running Windows 7. I use to be able to print and scan using HP Solution Centre or use MS Windows drivers,however after a Windows update (not reverseable) I can neither print  / scan using either drivers. 
1) I can install / replace MS Windows drivers (eg.  using tab "Devices and Printers" - "Add a printer" from desktop start button.  Add a printer finds the printer, and IP address and installs the driver). However it then reports the printer as being offline (although it is turned on and prints from other devices).
2) *Similarly installing the latest HP driver package (OJProL7X00_Full_14) the software finds the printer and IP address and then installs the software but then cannot configure and comes up with a fatal error and uninstalls. It then proceeds to look for solution having run log, and says solution found. Proceeding through the process though did not work, as the next time around on restarting and reinstalling the printer is not even found. 
Neither has it helped to do a maximum level clean using OJProLX00_Scrubber_14 and HP Print and Scan Doctor and use a 3rd party registry cleaner, though this gets one back to point "*" above.
I have wasted many days trying to sort this, 
Suggestion?

Same annoying problem for me.  They have a real issue and it is not getting taken care of.

Similar Messages

  • HP Officejet Pro 8610 - Unable to print windows 8.1

    Hi ,
    I've recently purchased HP Officejet Pro 8610 and unable to print from windows.
    I am running 64bit Windows 8.1
    I can print from Web via email
    I can print using the HP AiO Remote app in windows. This doesnt have full functionality and is also inconvenient if I am working on documents and I want to print.
    I have tried the following:
    - Uninstalling and reinstalling from CD provided with printer
    - Using the HP printer troubleshooter assistant, no success
    - Downloading the software direct from HP website
    - Updating the firmware using OJP8610_R1416A.exe
    -Changing the port to the network port (in this case it is 192.168.0.200, it responds to a ping, also set the printer to have a static ip)
    This is the error message that i get when i try to print a test page when i choose printer properties in the control panel
    "test page failed to print. would you like to view the printer troubleshooter for assistance"
    I have trawlled through other member's issues and i cant seem to find a fix for myself
    Please help
    Appreciation in advanced

    Hi @binhdai  & @JFB2014 
    I would like to help you both the best I can, and I appreciate the troubleshooting efforts you have both made up to this point. Please try the steps below and let me know the outcome;
    1. Uninstall the software - Uninstalling the Printer Software Instructions.
    2. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box.
    3. Type in "spool" and press Enter or select OK.
    4. Select and open the Drivers folder, select the x64 folder if you have a 64-bit Operating System or the w32 x 86 if you have a 32-bit Operating System.
    5. Open the 3 folder, locate the HPBXPSRENDER.DLL file and rename it into HPBXPSRENDER.OLD
    6. Reinstall the printer; HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers
    Fingers crossed
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Officejet Pro 8500A - unable to print on odd-size paper

    After a couple of hours of frustration, I have decided that I an unable to print on odd-sized paper on our brand new HP printer!  On an older string in this user forum, one suggestion was to make a paper cut-out from regular sized paper to put on top of an envelope to "fool" the printer into thinking it was using standard sized paper.  I am trying to print odd-sized wedding invitations, and in order to to do this, I wouldn't be able to use the paper guides intended to keep the smaller paper in the middle.
    Another suggestion would be to create a "custom size" paper in the printer properties, which doesn't seem to be possible in Windows XP as far as I can see. 
    My card-stock paper measures 4 3/4" x 6 7/8"  Neither 5 x 7" nor 4 x 6" will work and I have tried numerous others, such as Janpanese postcard, Index card 4 x 6, etc. 
    Any suggestions?  This is frustrating enough to look at other namebrand printers next time, but I guess I'm stuck with this one for a while!

    Hello @drlogan0, 
    Welcome to the HP forums.
    I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
    I would like to help.
    i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
    Basically the steps are, go into the network menu, and select restore network defaults.
    If you have tried restoring the network defaults already, please review the following troubleshooting documents.
    Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
    Printer Does Not Maintain Wireless Connection
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Officejet Pro 6830 unable to print

    I was able to print wirelessly to my Officejet Pro 6830 and all of a sudden I can't do so today. I have performed diagnostics and everything shows up OK. However when I checked the printer job status, nothing shows up.
    How do I go about solving this issue? 

    Hi @VexedHPUser 
    Perhaps the Microsoft Fix it utility will help;
    What it fixes
    You are unable to install a printer, connect to a printer, or print more than one job at a time
    You receive an error indicating your Print Spooler service is experiencing problems
    You receive an error indicating your is not the default printer
    You receive an error indicating: cannot be contacted over the network
    Identify if your printer is turned off
    Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
    Identify if your printer paper is low or empty
    Identify if the printer has a paper jam which is preventing it from operating normally
    Identify if a print job that is in the print queue is preventing other print jobs from printing
    Identify if you need to update your print driver
    You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
    If the issue persists, I think it might be a good idea to reach out to the Microsoft Community.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Officejet pro 8600 Will no print or scan?!?!? HELP!

    ok so it worked fine at one point now my officejet pro 8600 has stopped scanning to my computer i have a windows 7 and it has stopped printing from my coputer now. please help?? i can not get no work done!!

    Hi Katie_Ann, sorry to hear that you are having issue with scanning and printing. I do have a document and a very valuable tip that I would like to share with you. First thing I would like try is, if you have the printer power cable connected to a Power Bar/Strip, please remove it and plug the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it connected to a Bar/Strip, the printer will NOT get all the power it needs to function properly and this will cause communication issues as well as false errors on the printer screen. Here is the document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.  Once you have the Power cable connected to the wall outlet, if you still have issues with printing and scanning, please download the HP Print and Scan Doctor. This tool will do a scan of your computer and printer and whatever the issue, the Print and Scan Doctor will fix it automatically for you.
    If you have any other questions, please feel free to write back.
    Thank you.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Officejet Pro 7780 Won't Print Black

    Only 1 year old.  Colors are okay, but I either get a horrible quality black or none at all.  Text and graphics affected.  It's not the ink cartridge, as I have replaced this.  Have also powered down/up, cleaned print jets, re-alinged, recalibrated linefeed, re-installed/updated driver and reflashed/updated firmware.  All to no avail.  Occasionally get a message that alignment is bad, and the alignmnet routine also gives me an error. In rare occasions (usually while prinitng from internet source), or faxes that arrive, the black is okay.  But these are exceptions.
    Thanks.

    Did you get any response to you query. My officejet pro, also just over a year, will not print the black ink. I have tried cleaning the print head - it juts gets worse, I have tried changing the print heads - but no difference. I have changed all the cartridges and then it goes mad and says they all need replacing. Now after switching off for a while it prints some black but has lines going through it. Surely the shelf life of these printers must be longer than a year! Any ideas?

  • HP Officejet Pro 8600: "Unable to Communicate with Printer" error message

    I receive the error message "Unable to Communicate with Printer" regularly when I print. Sometimes it will print 3 or 4 times just fine before I get this message. Sometimes it happens my first try at printing. I then have to reboot my computer to get it to work again. My OS is Windows 7 and my printer is an HP Officejet Pro 8600. My printer is wired to my computer. I have tried re-installing the printer software but this did not help. I've had this printer for only four months. Started happening after the second month. Any suggestions? 

    I finally solved it.  Reflecting back on previous message boards I decided to try one last time.  Some posters have found the problem in the Antivirus, Firewall protections.  (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall.  Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked!  I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls.  Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected.  There should be a message indicating that it's connected but unable to print due to firewall protections.  

  • My HP Officejet Pro 8600 can't print from my MacBook Air

    Hi,
    My HP Officejet Pro 8600 can't print from my MacBook Air. It keeps on showing "The printer is not connected", but the screen on the printer shows connected. I often reset the printer 'EVERY TIME" I want to use it. I also tried to turn off my laptop and printer several times before printing. If I'm lucky enough, it will work maybe for one or two prints. If no luck then I'll have to reset everything again. Sometimes I reset the printer, the printer will not show on my selection.
    This question was solved.
    View Solution.

    Hello boojoo1tw,
    Welcome to the HP Forums!
    I understand you're unable to print most times with your Officejet 8600. How is this printer connected? Wireless or USB? What is your operating system on your Mac computer? Click here to find out.
    If your printer is wireless, then I would recommend assigning a "Static IP Address" by following this HP document on Printer Does Not Maintain Wireless Connection.
    Please post your results, as I will be looking forward to hearing from you.
    I worked on behalf of HP.

  • HP Officejet Pro L7780 All-in-one not scanning with Yosemite

    I have searched for a workaround or fix to the scanning problem I'm having. I just bought a brand new Macbook Pro Retina and have loaded the latest printer drivers for the HP Officejet Pro L7780. The printer works ok, but I can't get the scanner to work. When I try, it says: "Failed to open a session on the device."
    I'm using the printer over a wifi connection.
    Can anyone help with this, please?!
    Thanks!
    peace,
    bart

    Hello,
    This is to anyone else who can help I have the same problem with an Officejet 6500A Plus to the same laptop. It's ....... annoying, HP says nothing and so do Apple.

  • How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

    how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

    Hi RiverBirch,
    What brand and model is your router?
    First, connect your printer to your router.
    1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
    Secondly, connect your iPad to the same router.
    1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
    2. Connect your iPad to the same network as the printer. Settings>Network.
    3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
    Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
    Please click the blue Kudos star in the post that helped you.

  • Officejet 8500 A909g unable to print, broken pipe

    I have an officejet 8500, A909g connected wirelessly to a Mac desktop computer.  Suddenly, my printer has stopped printing, and says:  "unable to print, broken pipe."  What does this mean? What can I do?  There is no paper jam and the cartridges are fine.

    Hi @joelile,
    Welcome to the HP Forums!
    I understand that your HP Officejet 8500a is unable to print red. I am sorry to hear this, but happy to help!
    Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al....
    If the guide does not resolve your issue, please see this post, Re: black ink not working, by @Bob_Headrick.
    Hope this helps you to print in red again, and have a great day!   
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

    Hello,
    I'm curious if anyone has run into this problem before.  I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer.  This has been accomplished through a print server.
    I installed the printer's drivers based upon the cd that came with the printer, in the box.
    The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper.  I have stopped/restarted the print spooler.  I've rebooted the printer and the print server.  I have deleted the drivers and readded them.  I've tried installing drivers from HP's website and then installing those.  I have attempted to delete the printer from the server and start from scratch.
    When I monitor the print queue, I can see the service restart after each document prints.  I can't figure out how to get this to stop.
    Does anyone have a suggestion; or has anyone run into this problem?  I'm not sure which forum to put this in.  I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
    I certainly appreciate any asistance. 
    -Craig

    It ended up being an issue with the port.  I had used the same port as the last HP printer that I replaced.  This printer needs to run on a TCP/IP port, and not an HP port.
    Problem solved.
    Oh, and it was wired, with wireless disabled.

  • Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

    Hi, and thanks for any insights.
    I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow.  The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive.  The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper.  The printer is not connected to a network, but dedicatd to this PC.  The PC is current with updates.
    Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace .  This is new behavior.
    I have printed status pages and performed print head and allignment processes.  Still, this behavior persists.
    I looked i the event log and saw nothing that suggested an evident system issue.  Windows update only shows Security Essentials updates for the duration during which the slowness started.
    The PC is not acting strangly in any other way.
    Any suggestion would be helpful.

    Hi,
    The information is very general, this applies for many HP printers:
    Solution 1: Use a lower print quality setting
    Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
    Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
    Solution 2: Check the ink levels
    Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
    CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
    For more information, see: Check the estimated ink levels
    Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
    Solution 3: Contact HP support
    Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
    If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
    Cause: There was a problem with the printer.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

    I am trying to use my IPad and print from it through Air Print.
    Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an  HP Officejet Pro 8500 A909n Series Printer?
    The documentation from Apple indicates compatibility with:
    HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
    Will  the 8500 A909n work?
    Thanks.

    Hi,
    Airprint is not supported for HP Officejet Pro 8500 A909m Series.
    Thank you.
    I am an HP employee
    **** Please mark the post that solves your problem as "Accepted Solution" ****

  • HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    Hi,
    Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
    I was an HP employee
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Maybe you are looking for