Officejet Pro 8000 A809 suddenly not working. Will not print test page.

Plugs secure, on light illuminated. Paper feeds blank once, then mangles. Paper feed button not responsive.
Win 7 indicates "printing" when print command is sent, but zero response from printer. "Y" color light is flashing and has for a while, but it has always worked until now.
Complete reboot tried, not helpful.

Hi samsquared,
Welcome to the HP Forums!
I have read your post on the dimishing print quality of the blue cartridge, and I would be more than happy to be of assistance!
In addition to faded colour, what does the quality look like on Test Pattern 3? Are there white or black lines going horizontal through the gray bars?
Since you have already performed two printhead cleanings with diminishing results, I would recommend replacing your magenta/cyan printhead. This step can be found in the Troubleshooting Print Quality Issues document under "step 3" of "Solution 4."
If replacing the printhead does not resolve your issue, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
Thank you for visiting the HP Forums, and I will be looking forward to your reply!
MechPilot
I work on behalf of HP
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HP OfficeJet Pro 8000 A809 printing line feed page after every job

I've searched and I have found this is a known issue - that there is supposed to be an update to fix this. I can't find this update anywhere for the HP Officejet Pro 8000 A809. It is connected to the computer via a USB cable. I have tried uninstalling and reinstalling the driver, changing the print heads, doing diagnostics on it, ..., and I still get the line feed page printing after every print job. Help!

Hey there @tjkalb, I hope you are doing well
I read your post about how a "line feed" page prints after each print job from your Officejet 8000, running Windows 7. I have some steps and questions for you to try to get started. Afterwards please get back to me with the results and we will go from there if needed.
1. Does the "line feed" page print after print jobs from all programs, or are you finding it prints when you print from somewhere specifically?
2. Try a Clean Boot on your PC, restart the PC, and try printing from Notepad to see if the line feed prints.
3. Print a Print Quality Page from the printer and examine it for any defects and to see if the line feed page still prints afterwards:
source
4. Click here and try download the "Updates" for this printer: HP Officejet Pro 8000 Printer - A809a
5. Create another User Account profile on your computer and try printing from there to see if the line feed page prints from another profile.
I look forward to hearing from you! If you wish to thank me for my assistance, click the thumbs up icon below
Happy Friday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Paper mismatch error with HP officejet pro 8000 (A809)

officejet pro 8000 A809 wireless -wrong size paper
running OSX 10.7.3 on a macbook pro 2.3GHz Intel i5
this printer has been running fine for a couple/three years now.. no problem when I got the new macbook last summer, or when i upgraded to Lion.
Now it has started getting confused as to what the paper size is - i get this error:
Paper Size Error: The paper size selected in the printer driver software does not match the paper size in the printer IN tray.
but only SOMETIMES. Like right now after screaming at it for an hour, unplugging and rebooting, etc., I sat down to write this and needed to get the exact wording for the error, so i told it to print. And it printed just fine. So I tried the next page I need to print, and I got the error again. I didn't even TOUCH the printer in between. The paper is letter size, it's always letter size. It's in landscape mode, but it has been for the whole morning, while I've been printing out certificates. Now it won't do it anymore. I am at a complete loss. I have rebooted my computer 3 times now, and unplugged the printer countless times. HELP!!!!!
It did this about 3 weeks ago and gave me fits for a couple days, and then magically started working fine again. I've deleted the USB and Bonjour versions of the printer from system prefs and re-added them. More than once. ;-)
Any ideas?

Though a day late & dollar short, I too encountered this issue with Yosemite.
After removing the paper & restarting the printer, I determined the issue to be related to the document. The document I was printing was sent to me from an international corporation. Which I figure was using a non-US paper format or a larger page format for the document.
I tried to change those within the document & was unsuccessful.
I copied the content to a new document & it printed fine.

Hp officejet pro 8000 a809 installed locally on vista business with driver 8.12.2008cant share to xp

My customer has a HP Officejet Pro 8000 A809 installed locally on Vista Business with driver 8.12.2008 He wants to share this for use on the XP PC but after installation on XP and trying to go into printer properties the message comes up "The HP Officejet Pro 8000 A809 Series' printer driver is not installed on this computer. etc etc Do you want to install the driver now? It doesnt matter if you go through the installation process or not, when you try and print a test page you get "Test page failed to print. Would you like to troubleshoot etc"
I have tried installing the XP drivers locally AND on the Vista PC but with no luck. On the shared tab under "additional drivers" there are only Vista drivers listed.
Any advice gratefully received.
Dan

Depending on the model of the unit it may not be wireless. if it says A809n then it is a wireless model, but the A809a model is not. http://h10032.www1.hp.com/ctg/Manual/c01659070.pdf Here is the manual for that unit in case you need it.
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HT4356 My printer is HP Officejet Pro 8000 A809 Series and I don't see it listed. How can I print from iPad?

My printer is HP Officejet Pro 8000 A809 Series and I don't see it listed. How can I print from iPad?

You can use 3rd party software such as Print n Share if you have a PC or Printopia if you have a Mac.
Or you can check HPs site and see what they have available.

HP Officejet Pro 8000 A809

after installing Snow Leopard I have been getting error messages saying the software for the printer was installed wrongly. I am then invited to authenticate, and it runs off and 'repairs permissions' then prints.. Doesn't say what permissions and the time taken is too short for it to be a full permissions repair.
The printer software, aside fom the initial install with Snow Leopard and the variousO.S. updates, was installed through the Software Update sub menu. I assume it is not a matter of user privileges though I nearly always run in a non admin and authenticate. I have a few times had issues with apps and only got by them by installing in root, but that seems not what is involved as a set of 'permissions' was apparently being repaired.
Incidentally I have just been ploughing through an 11 page posting on HP printers where some seemeed more intent on propounding canaon law than helping, so don't bother with a recitation of dogma such as on not using root.
I have just taken a download of the HP drivers from the Apple site so could delete the `hp drivers (If I can track them down) though I would like an opinion on the best way to then re install them. By the wy my OS is now 10.8.3

Hey there @tjkalb, I hope you are doing well
I read your post about how a "line feed" page prints after each print job from your Officejet 8000, running Windows 7. I have some steps and questions for you to try to get started. Afterwards please get back to me with the results and we will go from there if needed.
1. Does the "line feed" page print after print jobs from all programs, or are you finding it prints when you print from somewhere specifically?
2. Try a Clean Boot on your PC, restart the PC, and try printing from Notepad to see if the line feed prints.
3. Print a Print Quality Page from the printer and examine it for any defects and to see if the line feed page still prints afterwards:
source
4. Click here and try download the "Updates" for this printer: HP Officejet Pro 8000 Printer - A809a
5. Create another User Account profile on your computer and try printing from there to see if the line feed page prints from another profile.
I look forward to hearing from you! If you wish to thank me for my assistance, click the thumbs up icon below
Happy Friday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8500A fax reports not printing

I am working with an Officejet Pro 8500A Premium. It works great except for when I need to print fax confirmation sheets or receiving faxes - then I get a message that the printer is out of paper. I do not have problems printing from the computer, a copy or scan. Only the fax function seems to throw the machine off, specifically to the issue of feeding paper from the tray. Anyone have anything they can recommend here?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My new LaserJet Pro CM 1415 does not print web pages. Please help. Thanks.

My new LaserJet Pro CM1415 does not print web pages. I go a printed message says:
PCL XL Error
    Subsystem: TEXT
    Error: InternalError 0x50
    File name: cheettext
    Line number: 710
Thank you for helping.
Christopher

I have similar problem but it happens when printing anything to the printer. has there been any solution posted?

HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

Hi,
I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
If I dab the print head onto a lint cloth cyan and magenta ink comes out so I don't think it's an issue with the ink getting to the printhead so have ruled dried up pipes out.
I have done the standard troubleshooting with no luck. According to the print quality diagnostics page all cartridges are at atleast 30% and above and Printhead health claims to be 'Good'.
This all leads me to believe it must be some kind of technical issue rather than physical, something wrong with the printhead chip not allowing it to dispense Cyan ink?

Hello @12MattC,
Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet pro 8500A plus can not print from ethernet connect computer

Setup:
HP Officjet Pro 8500A Plus connected to a netgear wireless router using wired ethernet.
Desktop with windows7 connected to the same netgear wireless router using wired ethernet.
Can print from other computers connected to the the wireless router using wifi but can not print from this desktop connected using the wired ethernet.
Can not print from the Windows7 PC which is connected to router over wired Ethernet. Printer is connected to the same router using wired Ethernet. Other notebook connected to the router over wireless prints.
Windows7 device & Printerhows printer is ok.
Once a job is sent to printer, show status printing for a while after the status will show error.
Now the status shows error
HP Print and Scan doctors shows printer ok.
But if you try to print the test page, unable to communicate to printer error comes.
Tool box can read all information about the printer

Please reload the drivers and software on the Win7 PC. Reconfigure and try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Have an iPad 3. Have an HP Officejet Pro 8600. Can not print.

Have an iPad 3. I can not print, but was able to print from my wife's iPad 3. Have printed as early as last Thursday. 4/18/2013. Why not now?

Perhaps a firmware update for the printer if one is available? Many times rebooting/restarting everything will do the trick, but obviously that did not work for you.
Did you reboot the iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen?
The other thing that you might considers is to reset all settings. Settings>General>Reset>Reset all settings. That will reset the iPad to factory defaults for all of the iPad settings. It will not delete any data but it will be time consuming to set all of the device settings back to where you had them. I know, because I have done it.

NEW printer Officejet Pro 8500 A910 [9EDF91],NOT PRINTING in black !

NEW printer Officejet Pro 8500 A910 [9EDF91], initial prints had streaks, so I did print head clean, switch off, start again, and now it does NOT PRINT in black at all. I have tried everything. VERY FRUSTRATED, can't get in touch with HP assist. Any ideas what could be wrong?

I am having the same problem. I was able to print one thing in black (the fax report during printer setup) and now I can't print in black at all!
About to return the product if I can't figure out a solution....

OfficeJet Pro 8500 - specific color not printing (Magenta)

Thanks for the advice! It didn't fix the problem. When I print a test page there is no magenta bar. It says that both printheads are in good health. Does that mean I still need to replace the Magenta/Cyan printhead? Thanks in advance!

Hi LonBones, and thanks for the reply.
It is possible you are experiencing a failed printhead. To best work towards a resolution, I would recommend contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP OfficeJet Pro 8500/A910 does not print all items show pending

Printer is online and connected and ready (verified on the printer (report printed) and via HP ePrint center.,
all email addresses used to send ePrint docs are allowed addresses
we have a secured enterprise wi-fi system here and do not want to uninstall or delete wifi connection as we would have to call in the network person. All pcs are connected, wireless is working, yet nothing prints, Have powered machine on and off, deleted pending jobs at eprint center and refreshed.
Please help, we are a co-working/meeting space and my clients need to get their documents out.
Thanks!

Hi 1OfficeSandpoin,
As referenced here under solution five of the fourth section:
If you are using your HP product in a business environment, issues can occur if certain router ports have been closed by your network administrator. If the ports are closed, the HP product cannot initiate outward connections to Web Services servers. Check with your network administrator and confirm that ports 80, 443, 5222, and 5223 are open. When those ports are open the HP product connects with Web Services servers.
*NOTE-Although the document referenced is for Print Apps, the steps are the same for all web services.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Officejet Pro 8000 A809 suddenly not working. Will not print test page.

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