Officejet Pro 8000 Paper feed problem

I have an Officejet Pro 8000 Wireless printer and I am using Windows 7. The printer is out of warrantee. The Printer is failing to pick up the paper from the paper tray. Also if I print Duplex the left side of the paper catches. I have tried to clean the rollers. reset the printer. reset the paper. the flashing lights continue. any suggestions other than getting a new printer?
Rick Wiggers

Further examination shows that the problem seems to be that sometimes the pick rollers don't turn. Apparently the drive mechanism to the rollers fails. It has nothing to do with the rollers themselves slipping because they are dirty and need cleaning -- they don't turn!
So,,,,can any HP person give a solution to this?
From what I can tell, the problem has existed for years, and a lot of people complain about it, Has HP done anything to correct it?
Lacking a solution, can any HP person tell me where I can get a service manual so I can do intelligent tinkering on my own? It's way out of warranty and it would cost more to take it to a service center than it's worth, assuming any service center would even bother with it. So I don't think it's unreasonable for HP to provide a service manual.

Similar Messages

Officejet Pro 8000 paper feed (top or bottom)?

I've gotten conflicting answers from HP sales chat.
Does the HP Officejet Pro 8000 feed the paper from the bottom of the stack of paper or does it feed from the top?
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From the top. Tested by printing a page, putting it back (printed side up) on the top of the stack, then printing the same page again. It duly appeared on the other side of the same sheet.

HP Officejet PRO 8600 paper feed takes over 2 minutes to pick up paper on print job

Once you hit print it takes 2 minutes and 18 seconds for the printer to pick up the paper and print the document. If there are multiple pages for the print job, the second and subsequent pages print immediately after the first one finally, finally prints. I cleaned the rollers, checked for software upgrades, reset the printer, tried all different paper weights, etc.

Hi , and welcome to the HP Forums! I see you are experiencing print speed issues. I would like to help! Do you have the same issues when making a copy, as opposed to a print? I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor. Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

Officejet K550 Pro: Paper Feed Problems

About a year or two ago, we purchased a K550 unit for our office, and 3 subsequent units for employees' personal use. At first, everything went great - it was the best inkjet printer I or my staff had ever owned! After a month of great service, my staff and I recommended this product to customers demanding a printer with low cost of ownership and fast, high-quality printing. However, after about 3 months of service, all of our units began developing paper feed problems in about the order they were purchased, depending on their usage (the older units first, unless they were used more than other units).
It started with an occasional failure to pickup a new sheet during a print job, slowly progressed to having to hand-feed the printer to get it started on a job and supervising the printer throughout the job to clear the occasional feeding problems during the job, and erupted into a continuous hand-feeding of every sheet of every job through all of these printers, all the time. We immediately replaced, at our cost, all of the 15 customer units, 3 employee units and 1 internal unit that were purchased by us or on our recommendation with other HP devices, even after several customers willingly contacted HP and were sent warranty replacement new and refurbished units that also failed. The only three K550 printers that remain in service with us or our customers (one in our office and two others with customers who requested to keep the units we replaced) fail to pick up any paper out of the main tray an astonishing 93%, 98% and 100% of the time, respectively. This is not an exaggeration, these are documented numbers rounded down when applicable).
I've perused many online sites, forums and websites on this topic - both professional and non - and found this to be a common problem with what seems to be a very great number of these units. Some folks also mention a problem with the K/Y (black/yellow) printhead, but neither I nor any of our customers have experienced this problem. In solving this feeding problem, we've tried different brands, weights and chemical makeups of paper (HP paper works well, but Staples brand paper of standard weight and 97 bright works best), tried different loading strategies for each paper type (such as fanning the paper before loading and before printing, light, moderate and heavy loads in the standard tray), tried installing a duplexing device (HP OEM of course), tried installing the larger paper tray (also HP OEM) and flashing different firmware supplied by HP - all to no avail. None of the units have any aftermarket parts, kits, ink cartridges or printheads - everything installed and used in these printers is OEM, except for occasional special papers or label sheets. So where does this leave us? More importantly - where does this leave my customers who I prematurely recommended this product to?
We're looking for a solution from HP. We've tried customer service and have opened several issues without resolution. I'm tired of my employees and myself dealing with this issue only to be told how to load paper and to flash the same firmware on the same device for the third, fourth and fifth times. We have 16 defective units in storage and 3 units in partial service for a total of 19 units. Accounting for these 19 units: we lightly use 1; we sold and supported 15 of these within our customer base and 3 to our employees, all of which we replaced with other HP products (again, at our cost), and 2 customers decided to keep 1 defective unit each. As a result, both myself and my company are out big money because of this issue. We replaced all of our supported K550's with other HP devices only after unsuccesfully attempting resolution with HP.
If there are replacement parts that address and resolve this conflict available, where can I obtain them? If there is a simple remedy, what is it? What can we do to mitigate this situation and yield a positive outcome? The K550 is an outstanding printer in terms of speed and print quality, unfortunately its unreliability due to poor feeding performance and need for constant supervision and user intervention doom this model to the component recycler's scrap heap. Do you have a solution? Are you experiencing the same problems? I want to know!

So, I just typed this nice, long post about my SOLUTION to this problem, and apparently the forum didn't like it and deleted it. I'll have it up in the next couple days.

Paper mismatch error with HP officejet pro 8000 (A809)

officejet pro 8000 A809 wireless -wrong size paper
running OSX 10.7.3 on a macbook pro 2.3GHz Intel i5
this printer has been running fine for a couple/three years now.. no problem when I got the new macbook last summer, or when i upgraded to Lion.
Now it has started getting confused as to what the paper size is - i get this error:
Paper Size Error: The paper size selected in the printer driver software does not match the paper size in the printer IN tray.
but only SOMETIMES. Like right now after screaming at it for an hour, unplugging and rebooting, etc., I sat down to write this and needed to get the exact wording for the error, so i told it to print. And it printed just fine. So I tried the next page I need to print, and I got the error again. I didn't even TOUCH the printer in between. The paper is letter size, it's always letter size. It's in landscape mode, but it has been for the whole morning, while I've been printing out certificates. Now it won't do it anymore. I am at a complete loss. I have rebooted my computer 3 times now, and unplugged the printer countless times. HELP!!!!!
It did this about 3 weeks ago and gave me fits for a couple days, and then magically started working fine again. I've deleted the USB and Bonjour versions of the printer from system prefs and re-added them. More than once. ;-)
Any ideas?

Though a day late & dollar short, I too encountered this issue with Yosemite.
After removing the paper & restarting the printer, I determined the issue to be related to the document. The document I was printing was sent to me from an international corporation. Which I figure was using a non-US paper format or a larger page format for the document.
I tried to change those within the document & was unsuccessful.
I copied the content to a new document & it printed fine.

Officejet pro 8000 printing wonky on magnetic paper

Hi
I have an Officejet Pro 8000 and have recently bought some Kodak magnetic paper for it. The paper is 650 gsm and although it prints fine it always comes out wonky. Does anyone know if its technically too thick for the printer? Or any other reason why it could be? And does anyone else use magnetic paper, maybe you could recommend another one?
Thanks

Hi,
Consumer inkjet printers do not support a Magnetic media
As you may find by the printer specification, 280 g/m2 is the maximum media weight the printer can handle for Photo Paper, it is definitely not intended to handle such weights..
Regards,
Shlomi
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Tutorial: Print index cards without removing paper from tray for Officejet Pro 8000.

The HP Officejet Pro 8000 and Officejet Pro 8000 wireless do not have a slot for inserting index cards and envelopes.
If you are wanting to print index cards without removing the paper from the tray, follow these steps.
The steps below are for 3 x 5 index cards.
1.) Open Microsoft Word
2.) Go to the Insert tab and insert a rectangle shape
3.) Draw a rectangle of any size
4.) Right click on the rectangle and select "Format Autoshape..."
5.) Under the Size tab, enter 5" for the height and 3" for the width (make sure "Absolute" is selected)
6.) Under the Layout tab, select "Center" for the horizontal alignment
7.) Click OK
8.) Use the keyboard up arrow key to move the rectangle to the top of the page. Make sure the top edge of the rectangle touches the top edge of the document.
9.) Print this document on plain 8.5" x 11" paper
10.) When you want to print an index card, place this 8.5x11 document in the paper tray printed side face up. Then place an index card over the rectangle and align with the border of the rectangle. After you print the index card, remove the 8.5x11 paper for the next time you need to print an index card.
Note 1: This are USA instructions. If you live in the UK or other countries you may have different paper size standards.

I can't tell you how much I HATE this printer. I will never buy an HP product again. BROTHERS printers are simply and easy to use.

HP OfficeJet Pro 8000 A809 printing line feed page after every job

I've searched and I have found this is a known issue - that there is supposed to be an update to fix this. I can't find this update anywhere for the HP Officejet Pro 8000 A809. It is connected to the computer via a USB cable. I have tried uninstalling and reinstalling the driver, changing the print heads, doing diagnostics on it, ..., and I still get the line feed page printing after every print job. Help!

Hey there @tjkalb, I hope you are doing well
I read your post about how a "line feed" page prints after each print job from your Officejet 8000, running Windows 7. I have some steps and questions for you to try to get started. Afterwards please get back to me with the results and we will go from there if needed.
1. Does the "line feed" page print after print jobs from all programs, or are you finding it prints when you print from somewhere specifically?
2. Try a Clean Boot on your PC, restart the PC, and try printing from Notepad to see if the line feed prints.
3. Print a Print Quality Page from the printer and examine it for any defects and to see if the line feed page still prints afterwards:
source
4. Click here and try download the "Updates" for this printer: HP Officejet Pro 8000 Printer - A809a
5. Create another User Account profile on your computer and try printing from there to see if the line feed page prints from another profile.
I look forward to hearing from you! If you wish to thank me for my assistance, click the thumbs up icon below
Happy Friday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Firmware update for HP OfficeJet Pro 8000 wireless to fix load paper issue - as for the 8500?

Is there any hope that that soon will be a firmware update to fix the issues loading paper and the printheads for the HP OfficeJet Pro 8000 wireless printer?
A month or two ago there came a firmware update to the HP OfficeJet Pro 8500 wireless, which has some of the same issues,
and allegedly should have the much of the same load-mechanism as the 8000 printer.
It would be great, as we are on the fourth (4) replacement of this HP 8000 printer. For example, it would be great if we could use normal (80g) paper and not has to use (HP) 90g paper, as this prevents us from using the duplexer and only print on one side.

Thanks for the advice to contact HP tech support!
I have tried in multiple ways since November 2009 to contact HP, when I got the first (of 4) printers. The first 3 printers was subsequently replaced.
Finally in late June 2010 I got the message that there was coming an firmware update for Windows, but not for Mac's. The firmware should improve among other things the paper pick up (load paper issue) and the print-heads life.
I have applied the Windows firmware on the printer from a pc, but still seems to have load-paper issues, even using HP Bright White paper, when printing from Mac's. I have not tested the printing from a pc, but assumes that a firmware upgrade the printer, and are not specific to a certain OS.

Multiple problems: OfficeJet Pro 8000 Wireless

We bought an HP OfficeJet Pro Wireless for our two Macs and it's been a nightmare. I've searched help guides and forums and am hoping you can help me fix the problems.
It takes 10 minutes to start up the printer each time. There is a lot whirring and noises coming.
Once it's finally, finally on it always can't print. I then usually have to reinstall the software from the CD using the USB cable and not wireless to get it to work, which it will then do exactly one time before I next need to use the printer, turn it on and have it refuse to print.
I have tried every configuration I can think of to no avail.
Currently I have just turned it on and I have a message saying that the printer is low on ink and cannot print. I have used this printer exactly 5 times and there is no way it's out of ink.
I apologise if I sound petulant, I've just never had such problems with any equipment and am worried we've made a very bad investment. I would truly appreciate any advice anyone can give.
Our set up is:
Mac laptop and desktop, both running Leopard
Wireless connection via BT Homehub router
OfficeJet Pro 8000 Wireless
Thank you very much! -Rachel
This question was solved.
View Solution.

I understand your frustration. Here are a few tips:
1. Don't turn your printer off. If you HAVE to turn it off, don't do it with a power strip or by unplugging the cord. Your printer will use ink (and quite a bit of it) to start up every time you turn it on. This is especially true if the printer did not have power during its time powered-off. You will bleed your ink cartridges dry very quickly this way. All the whirring you hear is the sound of sucking ink through the nozzles to clean them.
2. Set a static IP address for your printer. Pick a number outside the range 192.168.1.64 to 192.168.1.237 that your HomeHub uses to issue dynamic IP addresses. 192.168.1.50 is a nice round number. Here is how you do it:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- Click the Manual IP button and enter:
192.168.1.50 for the IP address
255.255.255.0 for the subnet
Leave the gateway and DNS blank
- Click 'Apply'
Now, shut down the router and printer, start the router, wait, then start the printer.
Delete and re-add the printer in the print queue:
- Sys Prefs, Print & Fax
- Select the printer in question and click the minus sign at the bottom of the list
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If this does not work, do the same thing, only instead of the second step, right (control) click the print queue area and select Reset Printing System.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Paper sizes accommodated by Officejet Pro 8000

Does the Officejet Pro 8000 accommodate legal paper, 8 1/2 x 14?
This question was solved.
View Solution.

http://h10010.www1.hp.com/wwpc/us/en/sm/WF06b/18972-18972-236251-1156654-3328074-3760400-3760401-3760404.html
yes

Can't cure a "MSI.BufferChm - Error 1603" problem and install Officejet Pro 8000 Wireless software.

I'm trying to install an HP Officejet Pro 8000 Wireless A809N. OS = XP Pro SP3. I keep getting a message:
"Fatal error during installation. [code 1603?] [error situation code: 27764920]
The older version of BufferChm cannot be removed. Contact your technical support group."
I tried all the suggestions on this support page:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455020&lc=en&dlc=en&cc=us
except that in solution two, some of the services wouldn't turn off due to "Access Denied".
I finally gave up and installed the basic drivers and hoped that once they were installed, I could install the full software. But no dice! How do I fix this "MSI.BufferChm" problem?
Thanks.

I don't blame the consumer-users in this forum, but when HP advertises the forum so prominently in so many places as one of their "solutions", they should provide employee help here.
I googled and it seems to be a problem for a lot of folks. And a lot of references back to this forum. I didn't follow too many of them and didn't spot a solution. There may be one - I just didn't see it.
This is from Microsoft and has several ideas I didn't see on the HP site. Microsoft Link Take a look. MSI is a microsoft thing, not HP.
As for HP employees, there are some that monitor this group unofficially. Hopefully you'll get some attention now. Or at least from some of the other folks who may have even more computer fixit experience.

How to i select 'continous paper' for an officejet pro 8000?

I'm trying to print a banner 4 sheets long by 2 sheets high (from Poster Software - poster8.exe from postersw.com). I used to use an HP 960 printer that allowed me to select 'banner' or 'continous' paper. However, my new Officejet Pro 8000 doesn't give me that option. Is there a way I can print to continous-fed paper? Selecting 'Poster Printing' doesn't give me the options I need.
Thank you!

I couldn't figure out why my printer stopped following instructions from my software programs. So I reinstalled the HP Officejet Pro 8000 Wireless using my Windows 7 (64 bit) install CD.
Now the printer follows instructions but it must be physically connected by the USB ports. I want to work wirelessly. I know my IP address, but cannot input it because I don't know where the Printer options are.

Driver installation problem for Officejet pro 8000

Hello,
We are trying to insall the Officejet pro 8000 (wireless) on a Dell Laptop (OS Vista 32). The drivers will not load. The error message is "DLL initialization failed". The USB connection is fine. Printer is detected. We have tried all the suggested solutions, (disabling firewalls/startup programs, starting, restarting, restarting again...) What are we missing?
Thank you for your help

Try to download the (updated) software from here.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Unable to install OfficeJet Pro 8000 firmware upgrade BZM1FN1006BR

My OfficeJet Pro 8000 A809n has the original firmware, 0842BR. My understanding is that the upgrade to 1006BR will address some issues I'm having with paper handling and network connectivity.
When I use the HP Download and Install Utility (DAIU), it downloads the firmware download utility (HP Officejet Pro Firmware - OfficejetPro8000_R1006BR_ENG.exe) to my hard drive. However, when I use the "Install" feature, I get this error:
"Firmware Download Utility has stopped working A problem caused the program to stop working correctly. Please close the program."
I've tried to run the software directily from my hard drive as well but it gives the same results. Some have reported that the issue may be related to running firewall software on my laptop (Lenovo W530 with Windows 7 64-bit) but I get the same problem when I disable Symantec Endpoint Protection.
I would appreciate any help in resolving this issue!

Hello there
I have some more suggestions for you! I would first suggest printing out a test page, see the below image for instructions on how to print out a quality page. I ask you to try this to see if the printer will produce a test page from the unit itself (without involving the computer). Basically, this makes sure the printer is in good working order before we continue software troubleshooting. If this page prints, continue the steps below the image, if not, let me know!
Also, please let me know some more about the paper handling and network connectivity problem you have been facing. Ex: Does the printer loose it's wireless connection? Will it not pick the paper and feed the paper through?
Source
Software troubleshooting if the printer printed a quality page fine:
Run the Microsoft Fix it tool here, to uninstall the printer: Fix problems that programs cannot be installed or uninstalled
Restart the PC.
Perform a Clean Boot again and restart the PC afterwards.
Disable any firewalls and anti-virus.
Run the installation again.
Happy Wednesday!
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8000 Paper feed problem

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