Officejet Pro 8100 problem with wireless setup on iMac OS 10.10.4

I have recently changed my router and now need to reconfigure the wireless settings on my Officejet Pro 8100. I have installed the latest firmware from HP. Apple updates says that I have the latest driver for the printer. The disk that came with the printer does not work with the iMac 10.10.4. How do I update the printer to work with the new router?

Thank you "PrintDoc" for your interest.

Similar Messages

HP officejet Pro 8500A - problem with wireless setup switching from ATT Uverse to Verizon FiOS

I had this all-in-one printer set up and working on wireless through ATT Uverse router in one city. just moved to another city and got Verizon FiOS. Now when I try to set up the wireless connection, the printer will connect to the router, but my computer cannot locate the printer. It gave a 169 IP address which doesn't seem right. I've tried uninstalling and reinstalling the printer software on my computer, but when going through setup on the computer, it can't find the printer automatically or by me typing in the IP address it shows on the printer. Not sure what I have done wrong.
This question was solved.
View Solution.

It is not connected to your router (indicated by the 169.254 IP address).
Let me know the model of your FIOS router (Rev D, E, etc).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problems with wireless internet on Imac

I have an IMAC since just over a year (MAC OS X vs. 10.6.6), and I have had over the last couple of months lots of problems with wireless connection.
Sometimes it connects without problem, but mostly I have to follow a 'Diagnostic Info' process: I select Airport, then select the wireless network, then have to restart, and then all lights turn green. I can connect then and only after a minute the pages do not load anymore.
Can anyone give me some troubleshooting tips ?

You could also have look at this thread: http://discussions.apple.com/thread.jspa?threadID=2790214&tstart=0
which has a couple of links I posted that may help troubleshoot your problem.
Rick's suggestion at looking at changing channels seems to be a good starting point.

HP Officejet Pro 8600 "Problem with Printer or Ink System'

A gander at this forum suggests I am one ofa multitude of people perplexed by this issue. There is a notation beside one enquiry which says 'Problem Solved'.... well it isn't for me. My printer (typical!) is one month out of warranty. I had to replace the black cartridge and, when I did, it came up with this error prompt. I then replaced all the other cartridges. HP suggests removing the printhead and following that they say place it 'upside down on a clean sheet of paper'... NO instructions for cleaning it!! When it is replaced in the printer they suggest you 'rock the printhead left and right to make sure that the printhead fully seats in the carriage' and if THIS doesn't fix things 'try reseating the printhead up to 3 times'... This in itself is an admission of an 'issue' with this product. It doesn't sound like a very scientific engineering 'fix' to me!
A new printhead costs almost what we paid for the printer a year ago. I hate consigning anything to landfill that I can avoid... unfortunately it looks like that is where this unit belongs...

Hi @Robin_Perth,
Welcome to the HP Forums!
I am sorry to hear about you getting the problem with printer or ink system error, with your HP Officejet 8600, but I am happy to look into this for you!
I am assuming you have already been through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
If this guide does not resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
This guide, Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, will help you to determine if your printhead is still in warranty or not.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
This question was solved.
View Solution.

The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Re: HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500A. I did a printhead clean. I have plenty of black HP ink. Printhead status indicates black/yellow is good. I am barely getting any black to print. All the colors are fine. Help!
This question was solved.
View Solution.

Hi @di43
I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Problems with officejet pro 8100 and Lion?

I just bought a new HP Officejet Pro 8100 Wireless and I have not been able to get it to work correctly. It's hooked up and all the software seems to work but it prints very, very slowly. It takes about 2 minutes to print a color page. Is there some known problem with OJPRO8100s and Macs with OS X Lion on them? I downloaded v12.14.0 of the printer package from HP, uninstalled what came with the printer, and installed the latest and greatest. Didn't make a bit of difference.

Officejet Pro 8500a extremely slow printing with Lion Mac OSX 10.7
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8500 a-extremely-slow-printing-with-Lion-Mac-OSX-10/td-p/1030521

HP Officejet Pro 8100 Wireless Connectivity Issue

Hi, I've just purchased the HP Officejet Pro 8100 and have not been able to connect via wireless to the home network. I've tried connecting to 3 different routers and no success. Steps I took were as follows.
Steps:
1. Insert Driver CD
2. Install HP Driver Software
3. Follow on screen prompt for wireless connectivity
4. Was prompted to connect USB cord temporarily
5. Prompted to select SSID
6. Prompted to enter WPA Security Key
7. Screen saying your printer failed to join the following Wireless network.
8. Humored myself and read all the troubleshoots. No good.
9. Downloaded and Flashed new firmware to Printer. New Firmware installed. Still did not help.
*One thing to note: On the Failure to connect to Wireless network Error on Step #7 it says something about MAC address filtering and to enable the above MAC address. The funny thing is there is no MAC address supplied above. The field is blank. All that aside, MAC address is disabled in the first place anyway. Just wondering why the printer software doesn't know the printers own MAC address.
Attempted to setup printer on the following routers...
Router #1
Router: e4200
Local IP: 10.0.0.1
Subnet: 255.255.255.0
DHCP Range: 10.0.0.10 to 10.0.0.59
SSID: "Kosmos 2.4" and "Kosmos 5.0" 2.4ghz and 5ghz bands respectively
Channel Width: 20mhz or 40mhz
Wirless Mode: a/b/g/n
Security Mode: WPA or WPA2 Mixed Mode
Router #2
Router: EA4500
Similiar Setup as Router #1
Router #3
Router: 2wire 3801HGV
Local IP: 192.168.1.254
Subnet: 255.255.255.0
DHCP Range: 192.168.1.64 to 192.168.1.253
SSID: "u2" *Eliminated Spaces in SSID
Wirless Mode: b/g
Security Mode: WPA2
If anyone could shed some light that would be great. Otherwise I guess ill be returning it very soon.

Now you know why you were unable to connect.
Absolutely. It should be broadcasting its own SSID.
This link goes to a factory reset document for your printer.
is your printer still in warranty?
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

HP Officejet Pro 8100 - AirPrint - wireless

My HP Officejet Pro 8100 had been working just fine with AirPrint, but then I changed my wireless router and I've forgotten how the printer was configured originally.
I only use the 8100 with my apple iPhone 4S, it's not connected to any computer and I'm sure it was never connected to any computer when I originally installed it.
Question is : how do I set it all up again from scratch? There's no 'set up' screen on the printer, so how is it done?
I 'know' the printer has to 'connect' to my wireless router but how is it done without a computer connected ?
My router is a BT Homehub4, and it works fine with my iPhone and ipad.
Thanks in advance for advice - I have searched for info, but everything seems to point to a need to have a computer physically connected but I'm sure this wasn't the case originally - just switch on and AirPlay worked!
Maybe I need to 'somehow' uninstall airplay on my iPhone?
HELP!
This question was solved.
View Solution.

Well, I'm going round in circles now....
I press the WPS button on the BT Homehub 4 and a red colour icon on the front of the hub comes on and flashes for a few minutes.
Meanwhile on the printer the blue wifi icon just flashes on and off.
By pressing two buttons on the printer I've printed out a "HP Network Configuration page " which says WPS PIN (and a series of numbers) 'good for 5 minutes, blah blah blah'.
Further down the sheet it does show the router listed with info - channel, privacy RSN WPA-PSK, encrypt AES/TKIP, signal -62, WPS Yes.
But still no AirPrint print - and wireless status says 'disconnected', communication mode 'infrastructure', Network name (SSID) hpsetup.
Blimey, this ain't easy is it!
What next????
Steve.

HP Officejet Pro 8100 unable to communicate with printer, but still prints

Hello,
I have an Officejet Pro 8100 connected to a Windows XP SP3 computer via USB.
When installing I downloaded the latest drivers off the HP webiste and followed the instructions for installing the printer and connecting via USB. While installing I only installed the basic print driver.
The printer appeared to install correctly.
When printing (test page, or from other programs such as Word or Excell), the printer will actually print the requested document, however, an error box will pop up saying "Unable to communicate with printer". The only option on the error box is the cancel the current print job.
Before cancelling the print job, even though the printer actually printed the document, I can still see the document in the print queue until I click the "Cancel" button on the error box.
I have deleted the printer, uninstalled and reinstalled twice, but the issue persists.
Any ideas?

Hi aconway,
I hate to hear you are having issues. This could be caused by a port issue, bad USB cable/hub/switch connection, or possibly a spooler or driver issue. Click Here to run the print and scan doctor (select OS, then click the + sign beside utility diagnostic tools, click the download button next to print and scan doctor). If you would like to learn more about your product, Click Here.
Suggestions:
1. Run the print and scan doctor to identify any port issues
2. Connect unit directly to PC with new USB cable that meets specifications(no longer than 4-6ft).
3. Remove any hubs or switches if being used.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Can I print in black and white with an empty color cartridge on a HP Officejet Pro 8100 printer ?

Only the cyan cartridge is empty, all of the other 3 cartridges are fine. I ordered the cyan cartridge online but I need to print important documents today. The power button is blinking when I try to print.
I don't understand, black and white should not use a color cartridge to print.
Is there a trick so I can print before receiving the cyan cartridge ?
This question was solved.
View Solution.

The Officejet Pro 8100 ePrinter has the same print mechanism as its All-in-One counterpart the Officejet Pro 8600. This printer has a printhead mechanism that contains 4 individual cartridges: CMYK (cyan/magenta/yellow/black).
One will have to replace the cartridge, if the unit provides a message of one of the colors being empty, before the unit will resume printing. It is a maintenance mechanism to prevent the product from self-damage. Hope this helps.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Can't HP Officejet pro 8100 do wifi access point?

Yesterday my HP Officejet pro 8100 arrived and I try to connect via wifi. I thinked that It need a infrastructure access point to print via wifi.
When I powered on the printer I osserved that It create an access point autonomously with SSID: HP-Setup-7A-Officejet Pro, with IPv4 address server, etc...
I was very happy and I printed a page with my smartphone samsung s4 connected directly with printer access point (not wifi direct but standard wifi).
Today no changed occurred but I can't use printer with its own access point, but only with an external wifi access point.
Someone can help me, please? It could be an hardware problem?
Thanks,
Luca
P.S. in web server I checked that "access point connectivity" (Punto di accesso wireless connettività in Italian) is checked.
This question was solved.
View Solution.

Hello lucait
To print via WiFi you need to have a wireless router setup. Once you have the wireless router setup correctly you will have a SSID and Wepkey that will enable you to add devices to your network. The network will allow all your devices to communicate not just with each other but with the internet. At the moment your printer was not put in a network so instead of broadcasting on a network it is broadcasting on it's own network called HP-Setup-7A-Officejet Pro which is only good for a short period of time to allow you to setup your wireless. I am going to assume you have a wireless network and you are just needing assistance getting the printer setup on that network.
To set your printer up on a network you will need to reset your network defaults so your printer begins to broadcast that HP-Setup-7A-Officejet Pro network again. You can do this buy following the steps on the HP Support document Resetting the Network Settings. Once you have done this you can begin to install the software that came with your printer on your computer. You want to set the printer up wirelessly when the option arrives. The software should configure your printers wireless for you and put it on the network. Once completed you should be able to access your printer from all your devices as long as they are on the network.
I hope this helps resolve your wireless issue. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Mac OSX 10.9 and HP Officejet Pro 8100 Compatibility

Can we please get a driver for the HP Officejet Pro 8100 that is compatible with the Mac OSX 10.9? I bought the printer so that my roommate and I could share it to print wirelessly, but I am unable to do that without a compatible driver. Please develop one as soon as possible!
Thanks!

Hi,
The Drivers are available via Apple Software Update,
In order to configure it wirelessly you may use the HP Easy Wireless Install app.
You may find a step by step guide in the following document:
h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4337543&spf_p.tpst...
The app iself can be downloaded from the Mac App Store:
https://itunes.apple.com/us/app/hp-easy-wireless-setup/id876495880?mt=12
If you experience any issues while trying to locate the pritner during the wireless configuration. restoring the network defaults for the printer can be done by pressing and holding both the Cancel ( ), the Wireless ( ), and the Power ( ) buttons for three seconds.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

More than one HP OfficeJet Pro 8100 printer

Hi,
I need to buy two wireless printers to use with an iPad.
But the thing is: if I install TWO identical HP OfficeJet Pro 8100 under the same wifi network, how can I know which one I'll print? In other words, my concern is that when I'll want to print a document using the iPad it will show two printers, but both with the name "HP OfficeJet Pro 8100". Having in mind that each printer is located far from each other in my house, I need to print under the right printer.
Is it possible to change the name that appear on AirPrint so I can distinguish both Printers? Something like "Printer-Studio" and "Printer-Bedroom"? Or something that works somehow...
Thanks.
This question was solved.
View Solution.

Pedrosacelso,
No problem.
Have a good weekend!

HP Officejet Pro 8100 - Not Printing

New HP Officejet Pro 8100 - driver installed for wireless network printing.
Printed Test Results - "No Problems Found....successful setup of your wireless printer".
However, when I try to print I can see the request in the print screen, but it says "Print file was not accepted". This is happening from the computer the driver was installed on (Mac OS X Ver 10.8.4.
When I try from another iOS device, I can see the printer, and can request the print job, It says its sending to the printer, but the job never shows up in the print que and doesn't print.
Help!!

What router? Have you restarted it?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet Pro 8100 problem with wireless setup on iMac OS 10.10.4

Similar Messages

Maybe you are looking for