Officejet Pro 8500 A909g All-in-One series, Printer Won`t print

The printer will not print from my computer running windows 7- 64bit. I am connected wirelessly through a Lynksys router with both the computer and printer, Howerver; I cannot get the printer to print from the computer. I have tried reinstalling the software from the cd that came with the printer and I also downloaded and installed the most up-to-date software and drivers from the HP site. Occasionally the printer will print out a job, but only when the computer is shutdown and restarted or sometimes after sitting in queue for a long period of time, but neither of these always work. I`m stumped.....

Hi FGG,
I understand you're missing a driver for your Officejet Pro 8500 printer. I'd be happy to help you with this!
If you click here you can download the full software package for your printer, including the drivers. Just click next when the page loads (it should be able to detect your operating system) and then scroll down to where it says Driver - Product Installation Software, and proceed to download the HP Officejet Pro Full Feature Software and Driver. I recommend saving it to your computer to make things easier as well.
If this was not what you're looking for please let me know more specifically what the issue is.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Officejet Pro 8500 Wireless All-in-One Printer- A909g Product Code Differences

The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
CB023A#BEL
CB023A#BEV
CB023A#BEK
CB798A
CB794A
CB023A#B1H1027
CB023A#B1H1052
CB023A#B1H-A1
CB023A#B1H-B2
CB023A#B1H
CB023A#BEQ
CB023A#BEP
CB023A
CB023A#BEL#*KIT
CB874A
CB023A#BEL/KIT3+1
CB874A#799
CB023A#B1H1071
CB023A#B1H-C3
CB023A#BEK?BNDL
CB023A#AKY
Are there any differences between any of these? I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
CB023A#BEL
CB023A#BEV
CB023A#BEK
CB798A
CB794A
CB023A#B1H1027
CB023A#B1H1052
CB023A#B1H-A1
CB023A#B1H-B2
CB023A#B1H
CB023A#BEQ
CB023A#BEP
CB023A
CB023A#BEL#*KIT
CB874A
CB023A#BEL/KIT3+1
CB874A#799
CB023A#B1H1071
CB023A#B1H-C3
CB023A#BEK?BNDL
CB023A#AKY
Are there any differences between any of these? I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp officejet pro 8500 premier all-in-one printer

The above printer is 1 1/2 years old and it has stopped printing. When the printing became light, I installed new print cartridges less than a week ago. Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed. And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
Options
08-24-2011 06:34 PM
Well,
to this is say, "get used to it", or throw it away. Many, Many, Many people have had trouble with this printer.
The following are common and frustrating issues that this printer exhibits on a regular basis:
1. Constant Self-Checking (usually every 20-30 pages of print)
2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
4. Paper mis-feeds.
5. Paper jams.
6. Nearly impossible to use once the printer reports ink-depletion.
7. Nearly impossible to use CIS Ink for larger print jobs.
8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year? Too bad, the warranty is already expired, most likely).
In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use.
I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads.
Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster. AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
What is going on? Why does it just automatically clean and align? I also get alignment failed messages. Any suggestiions?

rammerjammer,
Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help. To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged. Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies. There are many ways to contact HP. The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use. If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing. Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta. These printheads go by region also so be sure you are using the right region, these were found using the United States region.
The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads. The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer. The printer goes through a calibration process when turned on that will use ink. Leave the printer on and let it go into stand by mode. This type of printer is energy star efficient and made to calibrate on start up and be left on. Allow the printer to clean or calibrate only if the printer must. If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance). Please see the following links for further details.
Cleaning the Printhead Contacts
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
Paper Path Issues in the Automatic Document Feeder
Officejet Pro 8500 User Guide
The printer has a duty cycle of 7.5k page/month. The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over. To me it would seem that the printhead should last somewhere in between. This printer was designed to save money on ink compared to the rest of the officejets. I hate that it has been causing so much trouble, hopefully the information I provided will help.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
Click here for page yield information.
Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
Best Regards,
Kenneth

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
Can you tell me if this is the printer head and does it need replacing or is there another problem?
SondraS

Are you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
Are there any quality issues with this page?
Although I am a HP employee, I am speaking on behalf of myself and not the company.

Officejet Pro 8500 Wireless All-In-One Windows 8 driver not working

Hello!
I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless All-In-One Printer from a long time ago. I don't have the disc version of the driver, since I purchased the printer before Windows 8 came out, so I tried to download it from the HP website. Whenever I try to run it, however, it says that it is extracting, but once the extract is finished, nothing happens. The Installation Wizard doesn't pop up, and there is no error message explaing it. Help please?
Thanks!
This question was solved.
View Solution.

Hi,
Can I check if your Officejet Pro 8500 is A909 or A910? Alternatively, you can install the class driver built into Windows 8 to print to your printer. There are also a couple of Windows Store apps (HP AiO Remote and HP Scan and Capture) that would work with your printer.
I work for HP.

Iphone e print/air print issues with HP Officejet Pro 8500 Premier All-in-One A909n

I downloaded the 4.2 upgrade for iphone thinking I would be able to print from my HP Officejet Pro 8500 Premier All-In-One A909n. I have upgraded the HP firmware. I have turned my printer on and off. I get an error message that says "No printer found." I am not able to contact HP due to my warranty being expired--even though I bought the extended warranty from the store. Please help. Thanks!

This printer is listed here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01619067&lc=en&dlc=en&cc=us&product=3857218#N46...
has offering eprint. However, some community messages say that it does not work.
I have not been able to get an email address set up for the printer, or to figure out whether or not it is web services enabled.
It does not have the icon on the touch screen that is shown in the hp instructions.
Any clues out there?

HP Officejet Pro 8500 wireless all-in-one printer

Just bought second-hand HP Officejet Pro 8500 wireless all-in-one printer. Have no clue how to get it working. I plugged it in and it seems to be operational, but when trying to print, it did not work. Have an HP Pavilion laptop with Windows 8.1. Can anyone help me?

Hi @trudi39 , and welcome to the HP Forums!
I can see from your post you are experiencing print issues. I would like to help!
Do you receive any errors?
Does it print a blank page, or nothing at all?
Are you connected via wireless, ethernet or a USB cable?
In the meantime, I would recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Installing new HP Officejet Pro 6830 e-All-in-One series

We just installed the HP Officejet Pro 6830 e-All-in-One Series. The screen on the printer does nothing but spin around with the notation that it is "Checking for printer updates". Why is this happening? Like I said, we just set it up and I am turning to this form because I can't find a Support contact phone number. I've turned the printer off and then back on. We've installed, uninstalled, and re-installed. About ready to pack it up and just use our old All-in-One again. Thank you!

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 6830 e-All-in-One series Scanning Paper Size problem

I only use A4 paper but it seems that when I use the paper feed to scan a document to the computer, the document scans in a default Letter Size, rather than A4, thereby missing some of the information at the bottom of the page.
I would like to alter the default on the printer to ALWAYS default to A4. Can this be done? I was using the scan option on the printer screen rather than from the computer, where I would have to manually change the paper size every time.
Thank you

Welcome to the HP Community, @Splatt13 ,
I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.
Side note: Ensure you have the Full Feature driver and software installed to access the software options: HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet pro 6830 e-all-in-one series

install & setup my hp officejet pro 6830 e-all-in one printer

Hi @kukki,
Welcome to the HP Forums!
I see that you need help with installing and setup your HP Officejet pro 6830 on Windows 7. I am happy to help you with these issues!
In the meantime, please see these guides:
Setting up the Printer Hardware for the HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printe....
Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection.
Setting Up the Printer for a Wireless or Wired Network for the HP Officejet 6810 and Officejet Pro 6....
You can choose which you want depending on the type of connection you are using.
Hope this resolves your issues, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 8600 e-all in one; "HP Solutions Center, Web Printing, etc did not install.

Windows 7; Wireless network; Today I installed my new Officejet Pro 8600 e-all-in-one wireless printer. When finished I was able to print, I set up e-print, and the scanner works, but could not find what used to be called the "HP Solutions Center" that I could click on to choose scanning, check ink supply, get "Help", and so on. An HP 8600 printer icon installed on the desktop, but when I clicked it, it was just a bunch of meaningless jibberish but had no function. I went to "Start", then HP, and was able to somehow get a "Scan Icon" to open. I did not get the option to set up "WEBPRINT", nor REGISTER MY PRODUCT, and so on. In other words, the installation did not finish. I tried putting the CD back in, but no additional options were available except to re-configure, etc. Thank you for your help.
This question was solved.
View Solution.

PM sent about Scrubber
JonW
I work for HP

Officejet Pro 8500 Wireless All-in-One Printer - A909g printhead

The printer has not been 100% for a few weeks. It would align the printhead fine. When printing, it didn't always print everything - one time blues would be missing, another black would be missing. Received a message saying the ink was out of date. Picked up new ink yesterday, installed it and the printer went thru it's normal routine - cleaning and aligning. It would print the page which was not good and then realign again.
I read up on how to change the printheads. Problem is the printheads are stuck over to the right. I have pressed the * button and done anything else I could find. What do I do now?
Carol Belles

Hey @carolinva,
I understand that you're having print quality printhead related issues on your HP Officejet 8500 Wireless All-in-One Printer. I would like to work with you today in resolving the issue of not being able to remove your Printheads. Now I understand that you have already tried new cartridges and run the cleaning and aligning on the product to no avail. At this point you have determined that the printheads are defective.
Just so you are aware there are two printheads in your product. There is a Black and Yellow Printhead and a Cyan and Magenta Printhead. Because your quality issue is affecting blues and blacks than both printheads may be defective. The printheads run for about $64.99 a piece plus tax in the United States. Also, there is a chance that you could replace both printheads and the issue not be resolved because it's a hardware failure of your ink system. Therefore, the next step would be to replace the printer. New printers do not use the same ink systems as your Officejet 8500 printer so the Printheads would do you no good if you have to replace your product.
Part Number for HP 940 Black and Yellow Printhead: C4900a
Part Number for HP 940 Magenta and Cyan Printhead: C4901a
I'm going to provide you steps on how to properly remove the printheads in your product. Because your printheads failed to initially move to the left I'm going to have you start by running a power reset.
Step 1: Power Reset:
With your printer powered on, disconnect your power cable.
After 30 seconds, plug your power cable back in to the printer.
Your printer should turn on automatically.
Once the printer returns to the ready state, follow the steps below.
Replacing the Printhead for HP Officejet Pro 8500 All-in-One Printer Series (A909)
Please let me know if the steps provided resolve your issue. Should you have further issues be sure to let me know. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Officejet Pro 8500 A909g All-in-One series, Printer Won`t print

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