Officejet Pro 8500 A909g Scan-To-Network-Folder Problem On New Dell Optiplex 3020

I hope that I am posting this issue to the correct board.
I recently purchased a Dell Optiplex 3020 64-bit desktop running Windows 7 Pro. My home network now has the old HP printer and my original 2003 vintage Sony Vaio XP Home 32-bit on wired connections. There is also an HP Notebook 64-bit running Windows 7 Home, using a WiFi connection. I replaced a Linux clone (which had connected ok to the printer) with the new Dell on the same wired connection.
With the other 2 PCs, I was able to set up Scan To Network Folder using the original HP software with no problems. I used a current setup file from the HP site to set up the Dell. The file is: "OJP 8500vA909_Full_14 HP Webpack". The Dell prints fine, but when I try to set up the network scan folders on the Dell the setup stalls and I get a request for an SSL certificate. I don't know if this is being generated by the OS or by the HP setup file that I downloaded. I can't figure out how to get the network folders to work on the new Dell, and I know next to nothing about SSL.
To be clear, the old Sony is a 32-bit Windows Home Edition, the HP notebook is Windows 7 Home 64-bit, and the new Dell is Windows 7 Pro 64-bit. Any suggestions will be appreciated. Sometime soon, the Sony will be retired and the OS environment will become much simpler.
While I'm at it, I probably should update the printer firmware. However, my guess is that I should wait to do that until the old 32-bit Sony goes out to pasture.
TIA for any advice and suggestions.

Hi Alla-guy,
As far as I know, you have posted your issue to the correct board, now let us see what we can do to get it resolved
I will answer your easier question first, in regards to the firmware. You can update the firmware whenever you are ready! You don't need to wait for the other computer to reach it's end, as the firmware is just within the hardware of the printer and shouldn't affect anything software wise on the computer, so go ahead and update the firmware when you have a few minutes!
As for the setting up to scan to a network folder, it is odd that it's asking for SSL, do you know if you're the administrator on the new computer?
I realize the instructions in this Set up and Use Direct Digital Filing for Windows document are for setup, but still have a look and make sure that is how things were going for yourself. Also, it may be a good idea to check any firewalls or anti-virus that you have and temporarily disable any firewalls or programs that could be blocking things over the network.
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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HP Officejet Pro X576dw MFP scan to network folder

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If this is a windows computer, save the folder on the C: drive and use the CMD prompt and type ipconfig then take note of the IP address of the PC and make the scanner path very simple. For example, if my computer's IP address was 192.168.0.13 and I saved my folder to the C drive titled Scans, the file path would look like this:
\\192.168.0.13\Scans or even just 192.168.0.13\Scans
Then update the scanner defaults to go to that folder and do a test scan, making note of the exact error message if one appears.
It sounds like you could be having an authentication error. Let me know if you would like assistance as the date on this is kinda far back.
Always happy to help.
Officejet Pro Series Information - maybe you'll find some links in here more helpful than your manual.
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HP Officejet Pro 8500 A909g - scanning

I am running windows 7, 64 bit OS, and and have a wireless 4 in 1 Printer, copier fax and scanner HP Office Jet Pro 8500 A909g. I can print fine to the printer as it prints to an IP address 192.168.0.04, but when I try to scan a document it won't complete the operation because it says it can't find the scanner. When I click on the Scan router it tells me it is set for an IP address of 192.168.0.02, and there appears no way to amend that to 04. Anyone suggest anything, other than uninstall and re-install the 4 in 1? I have used the HP print and scan doctor to no avail!

Hi there,
I understand you're having an issue scanning with your Officejet 8500 A909G printer. I'm sorry to hear this has been happening to you, but will certainly do my best to help!
When you ran the HP Print and Scan Doctor, were you able to run the Fix Printing and the Fix Scanning functions?
Did it give any errors at all? Or did everything check out okay?
Once I have this information I should be able to instruct you what to try next.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8500 A909g - doesn't save a scanned PDF file on Windows 8.1 64 bit

I have just purchased a new PC with windows 8.1 and sucessuly installed the driver from here:
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when I scan a documet a PDF file is generated in the network location howver it is 0 bites in size.
please help me.

Hi @kitesquid,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8500 A909g, does not save a scanned PDF file on Windows 8.1 64 bit. I am sorry to hear this, but happy to help!
To verify the printer's hardware is functional, are you able to make copies from the scanner glass? Copying a Multipage Original.
In the meantime, please try our HP Print and Scan Doctor, and let me know the results!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Cannot find Officejet Pro 8500 A909g on network

We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
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Cheers

I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

HP Officejet Pro 8500 A909g - doesn't install on Windows 8

I upgraded my HP computer to Windows 8 Pro from Windows 7.The HP Officejet Pro 8500 A909g was running fine with Windows 7, but will not install correctly on Windows 8 Pro. I've tried reinstalling numerous times. Sometimes the installation appears to run correctly. Sometimes it never finishes.In the best case the 8500 will print, however Solution Center will not show ink levels and will not scan.It shows the message: "The scan cannot be performed because another program or computer is using the networked HP imaging device. Try again later" and the scanning programming does not start. Sometimes, the scanning program starts without the error, but then another error prevents scanning (don't have that message). Creating a PDF with the scan to network feature from the front panel of the printer creates a pdf file of 0 bytes. When the printer is “installed” and able to print, but Solution Center is not scanning, the Windows scanning does work and the scanner passes the HP Print and Scan Doctor test – sometimes. Sometimes the HP Print and Scan Doctor reports a registry problem when checking the scanning functions. The HP Error Reporting feature sometimes tries to send an error report to HP. The reporting program hangs at “initializing” and the error report never makes it to HP. I've been installing with OJ_AIO_P8500_A909_Full_Win_WW_140_408.exe. (downloaded twice)After uninstalling, I've used OJP8500vA909_Scrubber_14.exe - running uninstall.bat at least three times -- on some of the passes, the Install Uninstaller stops working.I've tried installing with startup programs disabled and non-Microsoft startup services unchecked in msconfig. The printer would not install using USB cable -- the installation hung (just one try). All other attempts have been using Wi-Fi. The printer and Solution Center work fine from other computers on the network - running XP and Windows 7. Any way to this printer working fully under Windows 8 Pro? Thanks

Follow the steps below Step one: Clear temp directory 1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).3. Continue with Step 2 below Step two: Downloaded and extracted to your system:1. Download the full feature software and drivers http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en&os=4132&product=3752459&sw_lang= 2. Once the download is finished double click on the file to extract the software.3. When the installation window opens press the cancel button to stop the installation4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.5. Look for, and open the folder starting with 7z (Example: 7zS2356)6. Right click on the folder, and select Copy7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.8. Open the 7z folder you just copied to your desktop9. Open folder Util10. Open folder CCC11. Run the uninstall_L412. When the uninstall has completed restart the computer13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers. Disk cleanup 14. Download and install the latest version of Adobe flash player Adobe Flash Player Update 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer. Let me know if you are able to successfully install the software and driver, and are able to print & scan?

HP Officejet Pro 8500 A909g and eprint

Hi.
I have a HP Officejet Pro 8500 A909g
I want to print from my ipad and my samsung galaxy sIII .
I tried to set up the apps, but I can't find my printeres emailadress. I followed the instructions but find nothing.
From the hp-website this printer should be able to work with the apps, but how?
Kind regards Thor

The printer that you have listed will not have an ePrint email address because it does not support ePrint. However you can use the ePrint app that is available when the app asks for email address choose skip. In order to use the app you must make sure your wireless device is connected to the same network as your printer. I am included a link for you to see ePrint supported printers and capabilities for each.
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HP Officejet Pro 8500 A909g Crashes My Internet

I have an HP Officejet Pro 8500 A909g printer connected through a Netgear WNDR3400v2 router which is then shared through 3 computers all running Windows 7 Home Premium, in fact they are all identical. Now for the problem it seems that every time I turn on my printer, it seems to crash the internet, which is fine if your printing stuff offline, but when your trying to print stuff from the internet it is an issue. Before this point, it was nothing besides having to reinstall the printer periodically, although before it started crashing the internet it seemed that I had to reinstall the printer every time I wanted to print something.
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If more information is required, please feel free to ask, so I can solve this problem.

I was able to resolve this by assigning a static IP to the printer.
Turn on the printer and have it connect to the wireless network, where it will find an IP address.
After it is on the network
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Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I would like to thank you for posting on the HP Forums. Have a great day!
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Printer keeps printing (HP Officejet pro 8500 A909g)

I'm currently running a HP OfficeJet Pro 8500 A909g wireless all-in-one printer off a wireless network - my laptop running Vista Basic.
My printer has started the Christmas season by printing the document I send to it repeatedly... whether this is a windows problem or something specific to the printer I don't know - has anyone come across this before?
There are no error messages on the printer, it's just happily printing page after page... (until I kill it in the print dialogue). Advice appreciated! :-)

I am having this very same problem and have been chasing it since August. Here are some of the characteristics I have notices:
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- No multiple copies option has been setup
- Seems to happen with Windows Office applications (Word, ppt, publisher), Internet Explorer, and .pdf files. In the windows office, my word and power point are version 2002 SP3. Publisher is version 2003.
- I have installed, deleted, re-installed drivers several times with no luck
- I uses A909n (8500 premier)
- Files might or might not reproduce the problem. I can print the file and it will give me multiple copies. I can then close and immediately open and print and I will not get multiple copies
- In my case the number of copies seems random. Usually in the 6-12 copies range
How do I live with this? Well it annoys me, but when I print if I notice that I am getting multiple copies, I go to the printer queue on Windows and delete the job. Since my main computer is XP, the problem is not so huge, but my wife's computer is one of the vista computers and she likes to abuse her "IT guy" (me). So it is certainly an annoyance. I am convinced it is the printer driver, but I cannot prove it.
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Problem Connecting HP OfficeJet Pro 8500 a909g to Wireless Router LinkSys EA6300

Hi- Please help. I just got a new computer and am trying to set up my printer wirelessly to connect to my computer. With my old computer, I had it connected via a wired usb connection because I could not get the wireless setup to work. I would like to get the wireless figured out now that I have multiple devices.
I tried to connect my printer (HP OfficeJet Pro 8500 A909g) to my wireless Router (Linksys EA6300), followed the prompts 'Setup -> Network -> Wireless Setup Wizard' on the front pane of the printer. It was unable to find my wireless router. I tried putting in my router name/SSID and WPA password and it still cannot locate the router. I am assuming this is a router setting issue, but I am not sure what to change to get my printer to be able to find the router for the wireless connection. I would really appreciate if someone could help me.

Hi,
To better understand the issue, can the printer see other networks in your area? can your PC see multiple networks or only your router's SSID (in order to deny any issue with the wireless radio of the printer).
As I can see the EA6300 is a dual band router.
The first thing to check is that your router being set to broadcast a wireless signal using the 2.4GHz band, the pritner doe not support the 5.0GHz band and will not see a router configured to broadcast in such a band.
As well I would ensure that you do not have any other device which broadcast the same SSID as your router, as your router more likewly configured to broadcast both 2.4 ang 5.0 GHz bands (As a Dual Band router) I would also ensure that a different SSID being set for each band (e.g. home_24 / home 5)
YOu may contact the router service provider for further assistant with your router configuration, you may also try following its user guide below:
http://downloads.linksys.com/downloads/userguide/1224698309670/EA6300_combo_PDF_En-FrCA.pdf
Regards,
Shlomi
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HP ePrint cant find HP officejet Pro 8500 A909G but HP ePrint Home & Biz can why

We have reacently baught a IPAD
I have erlier used HP ePrint Home & Biz on android so i installed it on the IPAD and HP ePrint Home & Biz have no problem finding my HP officejet Pro 8500 A909G but when installing HP ePrint it just stands there enlessly looking for printers but doesnt find one. HP officejet Pro 8500 is in the list of supported printers
Any Idea

Thank you for clarifying.
Dlink routers provide Multicasting support disabled by my erxperience.
Try the following steps and then check for any change:
Enter the router EWS page by typing its IP address.
From the top menu click Advanced.
From the left menu click Advanced Network.
Make sure the Multicast Streams checkbox is selected.
Click Save Settings to apply and reboot the router.
Make sure the devices have reconnected and check for any change,
If there still having issues, I would recommend you to update the latest firmware for your router:
http://www.dlink.com/us/en/home-solutions/support/product/dir-655-wireless-n-gigabit-router
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP OfficeJet Pro 8500 A909a - scanning stopped working in Windows 8

I'm using a HP Officejet Pro 8500 with Windows 8, connected via Ethernet. I was having a scanning issue with Windows 8 when I first upgraded from Windows 7 a few months ago that resolved when I reinstalled Windows 8 completely, but now it seems tha the problem is back. It was scanning fine until a few days ago, and when I tried then, the printer said "No scan options - refer to device documentation." When I open up HP Solution Center, it says "HP Officejet Pro 8500 A909g Disconnected!" even though it continues to show me my current ink levels. I can still print, but scanning does not work. There doesn't seem to be any issues with how the printer appears in Device Manager and Printers and Devices.
Sometime in the last 10 days, right around the time that scanning and HP Solution Center stopped working, HP Update downloaded an update. Does anyone know if this is related to my scanning issue, and more importantly, how do I get this thing working again?

Hello,
Please uninstall the existing software, and then download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
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Regards,
Jabzi
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Officejet Pro 8500 A909g do not get the correct IP address from DHCP

Hi,
We reconfigured our network to use 172.16.11.xxxx
We assigned the IP addresses to our OfficeJet Pro 8500 A909g printers by using DHCP reservations.
After joining the wireless network, all our printers have a 169.254.xxxx.xxx address.
What am I missing?
Thanks
Christophe
This question was solved.
View Solution.

Is DHCP still active on your router? The printer will have to have DHCP active.
169.254.x.x means the printer sees the router but is not getting a valid IP from it.
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HP Officejet Pro 8500 A909g seems to destroy printheads

My wife and I have identical “HP Officejet Pro 8500 A909g Series” (S/N: [Edited for Personal Information] for my printer) printers bought within several months of each other. We have owned the printers since late 2009.
My printer quit printing cyan completely and magenta partially. I replaced both ink cartridges, which did not fix the problem. I then removed the printheads and cleaned the electrical contacts with denatured alcohol and also cleaned the contacts in the printer. This did not fix the problem either.
So I “borrowed” the printheads from my wife’s identical printer and placed it into my printer. That didn’t fix the problem either. When I put the borrowed printheads back into my wife’s printer, it immediately displayed the same symptoms as my printer (it wouldn’t print cyan at all and partially did not print magenta.
The “Self Test Diagnostic Page” of both printers state that the printheads are “Good” in both printers.
During the “Align Printer” task, the LCD on the printer displays a message indicating that the printhead(s) are bad.
Question: is it possible that the printer itself is faulty and causing the printheads to permanently not work correctly?
Second Question: If my printer is bad, what other similar models of all-in-one printers use the same ink cartridges?

Hello Neil-in-Tucson,
Welcome to the HP Forums.
I see that you are having an issue with the Printheads on your printer.
Are you seeing any error codes on the printers display screen?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you like, you can try calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here. They will be able to get into more detailed troubleshooting.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
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Officejet Pro 8500 A909g Scan-To-Network-Folder Problem On New Dell Optiplex 3020

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