Officejet Pro 8500 a909g software won't install in widows 8

I have a HP Deskjet Pro 8500 a909g printer. It's worked great on XP and windows 7. On Windows 8 I can get the printer drivers to install, but not any of the HP software. I have done a L4 uninstall, stopped all the TSR non-windows applications, cleaned all temp files/folders, disable the firewall and anti-virus and downloaded the version 14.8.0 Product installation software. When I execute the Product installation software, it completes the "extraction", then simply disappears. The app is still running, because I can't delete the file, but no screen or window comes up.
I have also tried the Install wizard and the HP Print and Scan Doctor, both failed saying they don't support this device after processing through the first 3-4 steps.
Has anyone successfully installed this software on Windows 8? Any help or thoughts would be greatly appreciated.

Hi pepps
I understand you are unable to install the printer on the Win 8.
The downloaded driver goes to the downloads folder, try and run it from there.
In our lab this where it extracted to but yours might be different.
Go to desktop, touch windows key and x key, select file
explorer, downloads folder. Double click it to run the
extracted file. (ojaio6500e709fullwinww140)
Run extracted file separately.
Go to desktop, touch windows key and x key, select file
explorer, c:, users, your computer name, app data, local,
temp 7zs4d1a, (Officejet 6500) open the setup.exe to run
the installation.
Let me know if that works.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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HP Officejet Pro 8500 A910 drivers won't install

I moved and when hooking my HP Officejet Pro 8500 A910 Printer up it would not work and indicated I needed to install a full driver. I have had nothing but trouble with this printer since purchasing it!! I had previously hard wired it to make it usable (barely). Thinking I would only need to plug the Cat 5 cables in and be up and running, I was irritated to find it wouldn't work. I downloaded the driver but when I it came to installing it I received an error message stating the driver could not be installed. I downloaded a K850 series driver and got it to print but it wouldn't scan. Unfortunately, I uninstalled the K850 driver and now I get the same error message when attempting to reinstall it. I have followed all of the HP solution steps disabling all startup & security stuff, etc. to no avail. It will not install the drivers. Any suggestions would be appreciated.

Hi Spitz1605,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry that you are having issue with installing the printer on to your computer. So I can better assist you, Please respond with which Operating System you are running and I will be happy to assist you with this issue.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Please respond at your convenience.
Thank you
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Where is hp officejet pro 8500 A909g software?

HP says Apple has the software for this printer. Just download it from Software Update. Wrong. I have tried many times and always get a message that it is not currently available from the Software Update server. HP does not have the download on its website because Apple is supposed to provide it. So I'm caught in the middle of some measure of incompetence here. Where can I get this software, pray tell?

... it does not appear in the Applications folder along with the software for the 8630.
It's a print driver NOT an application, so depending on the device it may not have additional software.
... I still cannot get the printer to appear in the printer preferences list.
Where is this "printer preferences list" you mention?
Anyway, you may need to add the printer (again, if you had it before).
Be sure your printer is ON.
Launch System Preferences (from Apple menu or your Dock).
Click on the Print & Scan icon
In the left panel, if your HP 8500 printer is listed, try double clicking on the title as it might ask to locate the new driver. If nothing happens, then click once on the title and then click the minus (–) button below to remove it from the list.
Afterwards, click the plus ( + ) button and select "Add a printer or scanner".
In the Add window, the Default icon will be highlighted with a listing of found printers below. Select your HP 8500 printer and let if find the correct driver, which will show next to "Use:" (You can change that by clicking on the pop down bar and choosing a different driver.) Finally, click the Add button.
Also see instructions from HP steps #3 onward.
If the problem persists, try rebooting you computers, launch Disk Utility and run Repair Disk Permissions.
HTH

HP Officejet Pro 8500 A909G - Catridges won't align/new cartridges show low ink level

My 8500 tries to align after new cartridges installed, followed by "alignment failure" message. Initially started when I tried to print simple black type document and it came out blank. I have reset, unplugged, re-installed the cartridges, and still no improvement.

Hello David_W,
Welcome to the HP Forums.
I see that you are having an issue with an Alignment error.
I do have some steps that we can take to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document on An 'Alignment failed' Error Message Displays on the Printer Control Panel.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500 A909g - doesn't install on Windows 8

I upgraded my HP computer to Windows 8 Pro from Windows 7.The HP Officejet Pro 8500 A909g was running fine with Windows 7, but will not install correctly on Windows 8 Pro. I've tried reinstalling numerous times. Sometimes the installation appears to run correctly. Sometimes it never finishes.In the best case the 8500 will print, however Solution Center will not show ink levels and will not scan.It shows the message: "The scan cannot be performed because another program or computer is using the networked HP imaging device. Try again later" and the scanning programming does not start. Sometimes, the scanning program starts without the error, but then another error prevents scanning (don't have that message). Creating a PDF with the scan to network feature from the front panel of the printer creates a pdf file of 0 bytes. When the printer is “installed” and able to print, but Solution Center is not scanning, the Windows scanning does work and the scanner passes the HP Print and Scan Doctor test – sometimes. Sometimes the HP Print and Scan Doctor reports a registry problem when checking the scanning functions. The HP Error Reporting feature sometimes tries to send an error report to HP. The reporting program hangs at “initializing” and the error report never makes it to HP. I've been installing with OJ_AIO_P8500_A909_Full_Win_WW_140_408.exe. (downloaded twice)After uninstalling, I've used OJP8500vA909_Scrubber_14.exe - running uninstall.bat at least three times -- on some of the passes, the Install Uninstaller stops working.I've tried installing with startup programs disabled and non-Microsoft startup services unchecked in msconfig. The printer would not install using USB cable -- the installation hung (just one try). All other attempts have been using Wi-Fi. The printer and Solution Center work fine from other computers on the network - running XP and Windows 7. Any way to this printer working fully under Windows 8 Pro? Thanks

Follow the steps below Step one: Clear temp directory 1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).3. Continue with Step 2 below Step two: Downloaded and extracted to your system:1. Download the full feature software and drivers http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en&os=4132&product=3752459&sw_lang= 2. Once the download is finished double click on the file to extract the software.3. When the installation window opens press the cancel button to stop the installation4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.5. Look for, and open the folder starting with 7z (Example: 7zS2356)6. Right click on the folder, and select Copy7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.8. Open the 7z folder you just copied to your desktop9. Open folder Util10. Open folder CCC11. Run the uninstall_L412. When the uninstall has completed restart the computer13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers. Disk cleanup 14. Download and install the latest version of Adobe flash player Adobe Flash Player Update 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer. Let me know if you are able to successfully install the software and driver, and are able to print & scan?

Cannot find Officejet Pro 8500 A909g on network

We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
I disabled all Firewalls and still can't find the network printer.
It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
Could anyone suggest anything I can do to get this fixed?
Cheers

I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

HP Officejet Pro 8500 A909g Wireless - Can't Clear Print Que - Vista SP 1

I have an HP Officejet Pro 8500 A909G Wireless printer which is set up wireless through a router. Used to be able to print to this printer from any computer in the house except now. I tried to print a document from my HP Pavilion laptop to the printer; it didn't print. I tried multiple things, didn't work, so tried cancelling the document from the print que. For 2 days now it has the print que has showed this document as "deleting", pages 6/2, shows date and time of request to cancel print job. I went into Control Panel, right-clicked on the printer and chose "cancel all documents" and the print que still shows this document as deleting. No ability to cancel printer job from the physical printer itself. I've tried restarting the computer to see if it would clear the que; it doesn't. Read through previous posts and tried several of the suggestions; nothing works. Can no longer use this laptop to work and print. HELP! Vicki

I have had to delete the printer, search for it again, and re-install it!

Printer keeps printing (HP Officejet pro 8500 A909g)

I'm currently running a HP OfficeJet Pro 8500 A909g wireless all-in-one printer off a wireless network - my laptop running Vista Basic.
My printer has started the Christmas season by printing the document I send to it repeatedly... whether this is a windows problem or something specific to the printer I don't know - has anyone come across this before?
There are no error messages on the printer, it's just happily printing page after page... (until I kill it in the print dialogue). Advice appreciated! :-)

I am having this very same problem and have been chasing it since August. Here are some of the characteristics I have notices:
- I have several machines attached to this printer. All of them using the wireless connection. It only happens in Windows Vista (Home premium in my case). All my windows machines do not have this problem at all
- No multiple copies option has been setup
- Seems to happen with Windows Office applications (Word, ppt, publisher), Internet Explorer, and .pdf files. In the windows office, my word and power point are version 2002 SP3. Publisher is version 2003.
- I have installed, deleted, re-installed drivers several times with no luck
- I uses A909n (8500 premier)
- Files might or might not reproduce the problem. I can print the file and it will give me multiple copies. I can then close and immediately open and print and I will not get multiple copies
- In my case the number of copies seems random. Usually in the 6-12 copies range
How do I live with this? Well it annoys me, but when I print if I notice that I am getting multiple copies, I go to the printer queue on Windows and delete the job. Since my main computer is XP, the problem is not so huge, but my wife's computer is one of the vista computers and she likes to abuse her "IT guy" (me). So it is certainly an annoyance. I am convinced it is the printer driver, but I cannot prove it.
Anything you want me to try, I would be willing to (except re-install windows... I ain't doing that for a printer).

HP ePrint cant find HP officejet Pro 8500 A909G but HP ePrint Home & Biz can why

We have reacently baught a IPAD
I have erlier used HP ePrint Home & Biz on android so i installed it on the IPAD and HP ePrint Home & Biz have no problem finding my HP officejet Pro 8500 A909G but when installing HP ePrint it just stands there enlessly looking for printers but doesnt find one. HP officejet Pro 8500 is in the list of supported printers
Any Idea

Thank you for clarifying.
Dlink routers provide Multicasting support disabled by my erxperience.
Try the following steps and then check for any change:
Enter the router EWS page by typing its IP address.
From the top menu click Advanced.
From the left menu click Advanced Network.
Make sure the Multicast Streams checkbox is selected.
Click Save Settings to apply and reboot the router.
Make sure the devices have reconnected and check for any change,
If there still having issues, I would recommend you to update the latest firmware for your router:
http://www.dlink.com/us/en/home-solutions/support/product/dir-655-wireless-n-gigabit-router
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500 A909g - doesn't save a scanned PDF file on Windows 8.1 64 bit

I have just purchased a new PC with windows 8.1 and sucessuly installed the driver from here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=3752...
I can print.
I have properly set up the digital filing to a network folder.
when I scan a documet a PDF file is generated in the network location howver it is 0 bites in size.
please help me.

Hi @kitesquid,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8500 A909g, does not save a scanned PDF file on Windows 8.1 64 bit. I am sorry to hear this, but happy to help!
To verify the printer's hardware is functional, are you able to make copies from the scanner glass? Copying a Multipage Original.
In the meantime, please try our HP Print and Scan Doctor, and let me know the results!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp officejet pro 8500 a910 software will not open

I have had my printer installed for over 2 years on my laptop via the network (Dell with OS Win 8.1). Recently, as in I have no idea why or what happened, I have an issue where I cannot open the software on my computer to scan a document.
The icon on the desktop as well as under Programs > HP is "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\HP Officejet Pro 8500 A910.exe" -Start UDCDevicePage
with a Start In of "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\"
I suspected that the link was broken and opened the link in Windows Explorer and it would not open from there either. Also, the icon in Windows Explorer is nonspecific and does not look like an HP icon.
I tried uninstalling all HP software and reinstalling it, but am having the same issue. I cannot open the software.
Anyone have any ideas? Thank you!

Hi @SandraDee1961,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
I would recommend the following steps:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. How to Disable Antivirus in Windows 8?
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall the software using the HP Printer Install Wizard for Windows.
Hope this works!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8500 A909g seems to destroy printheads

My wife and I have identical “HP Officejet Pro 8500 A909g Series” (S/N: [Edited for Personal Information] for my printer) printers bought within several months of each other. We have owned the printers since late 2009.
My printer quit printing cyan completely and magenta partially. I replaced both ink cartridges, which did not fix the problem. I then removed the printheads and cleaned the electrical contacts with denatured alcohol and also cleaned the contacts in the printer. This did not fix the problem either.
So I “borrowed” the printheads from my wife’s identical printer and placed it into my printer. That didn’t fix the problem either. When I put the borrowed printheads back into my wife’s printer, it immediately displayed the same symptoms as my printer (it wouldn’t print cyan at all and partially did not print magenta.
The “Self Test Diagnostic Page” of both printers state that the printheads are “Good” in both printers.
During the “Align Printer” task, the LCD on the printer displays a message indicating that the printhead(s) are bad.
Question: is it possible that the printer itself is faulty and causing the printheads to permanently not work correctly?
Second Question: If my printer is bad, what other similar models of all-in-one printers use the same ink cartridges?

Hello Neil-in-Tucson,
Welcome to the HP Forums.
I see that you are having an issue with the Printheads on your printer.
Are you seeing any error codes on the printers display screen?
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you like, you can try calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here. They will be able to get into more detailed troubleshooting.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

New IPad airprint does not find Officejet Pro 8500 A909g series with DLM1FN1006BR firmware

Does the Officejet Pro 8500 A909g seriea with DLM1FN1006BR firmware accommodate airprint on the new IPad? If not, is there some fix?
This question was solved.
View Solution.

No, your printer is not AirPrint capable and cannot be. You can try other printing apps, like HP's ePrint Home & Biz.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500 A909g and eprint

Hi.
I have a HP Officejet Pro 8500 A909g
I want to print from my ipad and my samsung galaxy sIII .
I tried to set up the apps, but I can't find my printeres emailadress. I followed the instructions but find nothing.
From the hp-website this printer should be able to work with the apps, but how?
Kind regards Thor

The printer that you have listed will not have an ePrint email address because it does not support ePrint. However you can use the ePrint app that is available when the app asks for email address choose skip. In order to use the app you must make sure your wireless device is connected to the same network as your printer. I am included a link for you to see ePrint supported printers and capabilities for each.
Let me know if this helps.

HP Officejet Pro 8500 A909g Crashes My Internet

I have an HP Officejet Pro 8500 A909g printer connected through a Netgear WNDR3400v2 router which is then shared through 3 computers all running Windows 7 Home Premium, in fact they are all identical. Now for the problem it seems that every time I turn on my printer, it seems to crash the internet, which is fine if your printing stuff offline, but when your trying to print stuff from the internet it is an issue. Before this point, it was nothing besides having to reinstall the printer periodically, although before it started crashing the internet it seemed that I had to reinstall the printer every time I wanted to print something.
I first noticed it about 2 weeks ago, and just brushed it off at first, I thought that it was just a minor glitch, and it would work itself out, but apparently I was wrong. So any help would be greatly appreciated.
If more information is required, please feel free to ask, so I can solve this problem.

I was able to resolve this by assigning a static IP to the printer.
Turn on the printer and have it connect to the wireless network, where it will find an IP address.
After it is on the network
From the front panel of the printer, go Tools (the wrench icon)
Select Network
Select Advanced Setup
Select IP Settings
Select Manual
Select all the settings as they are. Record the IP address that it has been assigned
Log into the router admin screen http://routerlogin.net
Click on the Advanced Tab
Under the Settings button, select Lan Setup
Under Address Reservation, click Add
All the devices on your network will be shown. Select the one with the IP of the printer.
Hit Add
You may need to go back to the Basic Tab, Select Internet, and then select Test, just to re-establish the internet connection if it got lost at the beginning

Officejet Pro 8500 a909g software won't install in widows 8

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