Officejet Pro 8500 - first page (or two) of the day is smeared.

The first page or two that I print, after the machine hasn't been used for an hour or more, will come out smeared at the top and with insufficinet ink in the top area of the page. I've cleaned the print heads lots of times - that does not solve the problem. Is there a solution for this problem? Thanks!!

Welcome to the HP Forums Bjoyful,
I read your post, which indicates that you are getting a black streak down the middle of the page when scanning.
I can help you with this.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. When scanning with a surge protector, it can cause the vertical lines.
Just to make sure this is the document you followed to clean the glass and rollers, I have included it.
Vertical Bands, Streaks, or Lines in a Copy, Fax, or Scan.
Update the printer's firmware if you are still having issues. HP Officejet Pro 8500 Wireless All-in-One Printer - A909g Drivers.
Do you get the black lines scanning from the glass and the ADF?
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Hp officejet pro 8500 a910 does not give me the option of printing in black and white

Hello,
My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
Thank you.
This question was solved.
View Solution.

Hi,
From the application being used to print, Click File > Print
Click Properties or Preferences to access the Printing Preferences Dialog.
Click the Advanced button at the bottom of the window.
Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500 A909g - Streak down middle of the page during scanning only

When scanning documents there is a black streak down the middle of the page. I have already followed the help instruction to clean the glass, rollers, etc... I have turned off the computer and the copier & then restarted. I'm still having the same problem???

Welcome to the HP Forums Bjoyful,
I read your post, which indicates that you are getting a black streak down the middle of the page when scanning.
I can help you with this.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. When scanning with a surge protector, it can cause the vertical lines.
Just to make sure this is the document you followed to clean the glass and rollers, I have included it.
Vertical Bands, Streaks, or Lines in a Copy, Fax, or Scan.
Update the printer's firmware if you are still having issues. HP Officejet Pro 8500 Wireless All-in-One Printer - A909g Drivers.
Do you get the black lines scanning from the glass and the ADF?
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8500 A909a Series leaks ink in the front right corner.

My HP Officejet Pro 8500 A909a Series Printer is leaking black ink in the front right corner of the printer. Leak seems to be very slow. I also can't find any documentation on how to take the bottom portion of the printer apart to investigate the leak.

Welcome to the HP Community @dtr00 ,
I saw your post about the black ink leaking in the front right corner of your Officejet Pro 8500 model. As we do not have service guides to help you disassemble the unit, and don't recommend it, I would suggest calling us directly to see what your printer options are with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Enjoy the remainder of your day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet pro 8500 printhead has a problem is the error shown

My HP Officejet pro 8500 is displaying that the printhead has a problem and will not print anything. Any suggestions?

Hello there! Welcome to the forums @debraymond53 !
Please check out the link I have posted for you below, which is about the error message "Problem with the Printhead", etc. I hope it helps. If the problem continues, consider calling us to see what your printer options are.
'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy New Year
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8500 Premier: How do I force the Copy function to use paper from Tray 2?

I set the default tray to Tray 2 and locked Tray 1 to protect my envelopes and this works fine when printing from the computer. But when I copy a document using the START COPY button, the printer pulls from Tray 1 and complains about the media being the wrong size.
When I use the printers control panel to set the Copy function to use Tray 2, it resets itself to Tray 1 the next time I copy something.
Surely I am not the only one in the Universe who would want to configure my printer to do this.
Has anyone else out there tried this?
Also, is there a specific forum for the Officejet Pro 8500 series printers?

Hi
Hope you're still checking this
I had the same problem but found that if you go to the copy menu through the touchscreen, change the tray to tray 2 and then scroll to the very bottom there is an option to "Set as new default". This also changes the default for the Start Copy buttons - at least it did for me anyway.
Good luck

Fax from Win8 on HP Officejet Pro 8500 A910

I'm trying to fax files from my PC (with Win8) through my HP Officejet Pro 8500 A910 All -In -One.
The manual says to choose the fax option in "Print". No such option exists.
Does anyone know what Drivers or Software to install to get this to work? I can Scan , and print but not fax.
I downloaded and installed the latest drivers and firmware from the HP website but nothing new shows up in the print option.
Thanks,
K
This question was solved.
View Solution.

HI KentHP, I'm glad I was able to help!
I would recommend page 92 of the HP Officejet Pro 8500 (A909) All-in-One Series User Guide to find information on setting up fax re-dial.
Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8500 A910 printer/scanner/fax

Dear Forum,
I have experiencing problem to scan on this product but I can print my work from the computer.
The message appear from my computer:
The HP Officejet Pro 8500 A910 was not found.
The message from the unit HP Officejet Pro 8500 A910 screen:
No Computer detected.
To scan to your computer, the HP software must be installed on the computer and configured and the printer must be set up properly on the network or connected with a USB cable.
- FYI, my computer is not using netwrking cable but it is connected direct to my computer.
- HP software installed properly or otherwise I cannot print my documents from the computer, the problem I cannot scan.
Please help.

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet pro 8500 a910 software will not open

I have had my printer installed for over 2 years on my laptop via the network (Dell with OS Win 8.1). Recently, as in I have no idea why or what happened, I have an issue where I cannot open the software on my computer to scan a document.
The icon on the desktop as well as under Programs > HP is "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\HP Officejet Pro 8500 A910.exe" -Start UDCDevicePage
with a Start In of "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\"
I suspected that the link was broken and opened the link in Windows Explorer and it would not open from there either. Also, the icon in Windows Explorer is nonspecific and does not look like an HP icon.
I tried uninstalling all HP software and reinstalling it, but am having the same issue. I cannot open the software.
Anyone have any ideas? Thank you!

Hi @SandraDee1961,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
I would recommend the following steps:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. How to Disable Antivirus in Windows 8?
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall the software using the HP Printer Install Wizard for Windows.
Hope this works!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hp Officejet Pro 8500 Q910a looks like it is printing and copying but pages come out blank.

Hp Officejet Pro 8500 Q910a looks like it is printing and copying but pages come out blank. I have used genuine HP cartridges. All four cartridges have have over 40% ink levels as per Self Test Diagnostic page.Printhead diagnostic says the print heads are "GOOD". Scanner works fine. Self Test Diagnostic Page prints in PINK color.Print quality TEST does not have black print on page.Printing and phot copying all come out blank.HELP.

Hi Equi_nut,
Do you have the same printer as the user above?

HP Officejet Pro 8500 prints slow with Lion. One page every 1.5 to 2 min. Apple support offered no help and HP unable to help. Any suggestions?

HP Officejet Pro 8500 Wireless prints slow with lion. One page every 1.5 to 2 min. Apple support and HP no help. Any suggestions?

Although printer is wireless capable I have it connected directly to iMac via USB to help with speed. I just completed resetting printer and reinstalling to no avail, still approx 2 min to print one page.

HP Officejet Pro 8500 Scanner transmits a gray page with no image

HP Officejet Pro 8500 simply sends a page filled with fuzzy, grey lines with no image. Iʻm wondering if anyone has experienced the same, what might be causing this, and what the fix is for this. Thanks - James

Hello there James, aka @jml18 !
I read about the scan quality issue you're having with your Officejet 8500, and would like to share my suggestion with you.
Use this guide for your troubleshooting steps. If the problem continues afterwards, call HP directly to see about replacement or trade in options.
Scans are Fuzzy or Unclear
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8500 Printer forcing a preview page before printing

I have an HP Officejet Pro 8500 (my computer is Windows 7 home premium) and it worked great until a couple weeks ago, perhaps as result of my computer upgrading itself to IE 9, but I don't know.
Suddenly it started forcing open a Preview Page, making me wait (sometimes very long times) for the preview window to open, and then I had to click once again to actually start the printer. It is very annoying to have to wait endlessly for the window to open up, and then it's another click to actually start. It is wasting a lot of time and making the whole process much more cumbersome and tedious.
How can I go back to my printer starting immediately without all these in-between steps?

Hi there sorry to learn that you are facing this problem.
Are you still facing this issue? If you are I will do my best to help you.
Have you upgraded the firmware of your printer lately; you can get the latest firmware in the main support page for your printer
This is the main support page for your printer, GO HERE Go to software and drivers download and select your operating system. You should also upgrade the firmware of the printer.
If you are not experiencing this issue any longer, May you let me know, your time and courtesy, will be deeply appreciated.
Regards;
RobertoR
remember ==▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Hp officejet pro 8500 will not print alignment page

Hi, I saw that others on this thread where having similar problems and I was wondering if anyone could help.
I have been having trouble with my HP Office Jet Pro 8500 Wireless (A909g series) printer with the print heads. Initially, it stopped printing in blue so I followed all of the steps for cleaning the print head ect. At one point I had removed the print head and reinserted it and at that point, I started to get the "alignmnet failed" message. I just purchased a new M/B print head, and while it now prints in blue when a test page is printed, I still get an alignment failure notice when it tries to align the print head. In addition, it does not print the full alignment page, only the top colored lines. While I can print, it always runs an alignment afterwards, again failing. I would apprecaite any help you could provide. This printer has been great until now, and I do not want to waste anymore ink trying to print and it failing the alignment everytime. I am running Windows 7 professional. Thank you.

Hello , Welcome to the thread! I understand that your HP Officejet Pro 8500 All-in-One A909a Printer is experiencing Printhead and Alignment failures. Because you have already replaced both the Cyan and Magenta Printhead (twice) and Black and Yellow Printhead in the past and the issues continue to occur over time I believe that the Printhead sensor or print system within the actual printer is going. Should this occur then print system issues, such as Alignment, Printhead, cartridge, quality, etc issues will occur and will usually become worse over time. Therefore, rather then replacing the Printheads it may be time to replace the actual printer. With that being said, there are a few troubleshooting steps that I would like you to complete to resolve this issue. To start, please click here . Once the support document opens please review all of the listed Solutions and sub-steps to ensure that all steps have been completed. Should the issue persist, then a Firmware Update may be needed on your printer. However, I do need to know what Operating System you're using on your computer in order to provide you with the correct Firmware Update. The Firmware is the internal programming within your printer. It controls what your printer does and how your printer does it. If there is a corruption within the internal programming in your machine, your HP Officejet may not respond correctly. Please respond to this post with the result of your Alignment Failed troubleshooting. Should the issue persist, be sure to include your Operating System in your response so I can provide you with the additional Firmware Update. I look forward to hearing from you!

Officejet Pro 8500 A910 - when printing 3 pages, skips page 2.

Hi, I have looked on the online help, the printer itself and the print settings but cannot see how to get the printer to collate the pages correctly when printing double sided. At the moment 4 pages print correctly front and back on 2 pieces of paper, however when only 3 pages are needed it will print on page 1, then 3&4 double sided instead of page 1&2 Double sided and a single side on page 3.
Any help would be appreciated. We are an office of 5 people working on Mac OSX 10.7.5. Printer is:
Officejet Pro 8500 A910

Hey there Trubbs,
I have a few more steps in mind. Here they are in order I suggest them!
Mac OS X: How to reset the printing system
Repair disk permissions
Restart your Mac
Re-add the printer and test again
Hope that does the trick
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8500 - first page (or two) of the day is smeared.

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