Officejet Pro 8500 Premier will not install softare

I bought a new HP computer running Windows 7 to replace an old HP computer running Windows 7.  The Solution Center software did not install.  I have spent a total of 6 hours with two different HP reps and I still do not have the full feature software installed correctly.  After my latest attempt using the support site instructions,  have a huge paper weight that will not print and no Solution Center.  Please help.

Hi @Jim_Cone ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your Officejet Pro 8500 Premier and not being able to install the software of Solution Center.
First, try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started
Restart the computer after this step and try installing again.
If that does not help you could try the Microsoft Fixit. 
It would be helpful to know what they did try and did you receive any error messages.
Are you able to make a copy?
Did they try the HP Print Install Wizard?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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    please plug in the usb cable or rerun the setup program from installation cd
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    infofablok,
    Try downloading and running the print and scan doctor located here:
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    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Officejet Pro 8500 A909a will not install

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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Upated from windows 8 to 8.1 now my office jet pro 8500 premier will not print

    is there a fix for this
    This question was solved.
    View Solution.

    Moe,
    This is a fix - you need to update the printer software with the new Full Feature Software for Windows 8.1:
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    Be sure to take a look at the other documentation available for your printer.
    Click the Kudos Star!
    It is a great “Thank You” to the HP Experts who are here to help!
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  • HP Officejet Pro 8500 Wireless - will not print green

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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • My Officejet Pro 8500 A910 will not print green anymore

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    Hello FP160,
    I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • OfficeJet Pro 8600 plus will not install , msg Call to DriverPackageInstall returns error 5

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  • Hp officejet pro 8500 premier all-in-one printer

    The above printer is 1 1/2 years old and it has stopped printing.  When the printing became light, I installed new print cartridges less than a week ago.  Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed.  And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
    Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
    Options 
    08-24-2011 06:34 PM
    Well,
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    rammerjammer,
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    Cleaning the Printhead Contacts
    Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
    Paper Path Issues in the Automatic Document Feeder
    Officejet Pro 8500 User Guide
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    HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
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    Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
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  • Officejet Pro 8500 Premier - only one printhead is displayed in 'Printheads Health' window

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    I worked on behalf of HP.

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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    This question was solved.
    View Solution.

    Hi ArielAce , thanks for getting back to me!
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    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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