Officejet Pro 8500 printed colours not true colours

All of a sudden my printed documents are printing using the incorrect colours - photos are 'greyish' (with muted colours); reds print as browny, etc. We always use genuine HP inks and documents previously printed fine from a colour perspective. When I 'align' the printheads, the page that prints out show black, blue and pink are fine but the red and green look all wrong. All inks are in place and none are low.

Hello Algonquin28,
Please add me a testpage to your post. You can print it by pressing Setup-> Print Report-> Self-Test report. Then add it by clicking the insert/edit page button. I will have a look at it.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
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Hp officejet pro 8500 a910 does not give me the option of printing in black and white

Hello,
My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
Thank you.
This question was solved.
View Solution.

Hi,
From the application being used to print, Click File > Print
Click Properties or Preferences to access the Printing Preferences Dialog.
Click the Advanced button at the bottom of the window.
Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
ink waste (each printheads cleaning process consumes some ink);
too much time (2-3 minutes) to get the printer ready after power on.
I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
At this point I ask:
there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
This question was solved.
View Solution.

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Officejet Pro 8500 Premier will not install softare

I bought a new HP computer running Windows 7 to replace an old HP computer running Windows 7. The Solution Center software did not install. I have spent a total of 6 hours with two different HP reps and I still do not have the full feature software installed correctly. After my latest attempt using the support site instructions, have a huge paper weight that will not print and no Solution Center. Please help.

Hi @Jim_Cone ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your Officejet Pro 8500 Premier and not being able to install the software of Solution Center.
First, try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started
Restart the computer after this step and try installing again.
If that does not help you could try the Microsoft Fixit.
It would be helpful to know what they did try and did you receive any error messages.
Are you able to make a copy?
Did they try the HP Print Install Wizard?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
The Alignment failed message persists and it still will not print green. I have done some of the above multiple times.
I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
THanks! Kathy

Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

Hi,
I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
If I dab the print head onto a lint cloth cyan and magenta ink comes out so I don't think it's an issue with the ink getting to the printhead so have ruled dried up pipes out.
I have done the standard troubleshooting with no luck. According to the print quality diagnostics page all cartridges are at atleast 30% and above and Printhead health claims to be 'Good'.
This all leads me to believe it must be some kind of technical issue rather than physical, something wrong with the printhead chip not allowing it to dispense Cyan ink?

Hello @12MattC,
Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My Officejet Pro 8500 A910 will not print green anymore

I have a Officejet Pro 8500 A910 and it will not print green anymore. I have done the cleaning procedure and there is ink in every color. When I print the PQ Diagnostics report the green box i missing. What can I do?

Hello FP160,
I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having some issues when it comes to printing anything in green. I see that you have also attempted some steps in cleaning the printer. I am going to give you a document that gives great detail in troubleshooting Print quality / Defective printouts. This link has different documents that deal with print quality issues.
One other thing that could be affecting the Ink Delivery System is how you have the power cable connected. If you have it connected to a power bar/strip, please remove it and connect it directly to a wall outlet. Here is a document that uses a LaserJet printer as an example but it is meant for all HP products in general. Please click the link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please write me back if you are still having issues or if you have additional questions.
I look forward to hearing from you but if it is not today, I hope you have a Fantastic Tuesday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet pro 8500 printer carriage does not go to the left to reset

I have a 4 yr old Oficejet pro 8500 - I want to change the print heads as its not printing color properly. But I cant move the carraige over to the left. Not by turning it on or off, or holding the @star 'ok' key. Is the machine passed its sell by date?

Hi , I see you are trying to remove your printheads and I think I may be able to help.
Here is a document on how to Replace the Printhead for HP Officejet Pro 8500 All-in-One Printer Series (A909) - the key to this, is that the printer needs to be powered on. If it still won't cooperate, you might have to do a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in. Retry the steps listed in the document to move the carriage over. Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

NEW printer Officejet Pro 8500 A910 [9EDF91],NOT PRINTING in black !

NEW printer Officejet Pro 8500 A910 [9EDF91], initial prints had streaks, so I did print head clean, switch off, start again, and now it does NOT PRINT in black at all. I have tried everything. VERY FRUSTRATED, can't get in touch with HP assist. Any ideas what could be wrong?

I am having the same problem. I was able to print one thing in black (the fax report during printer setup) and now I can't print in black at all!
About to return the product if I can't figure out a solution....

My officejet pro 8500 a910 is not working with mac os lion. message is 'looking for printer'.

plse help. my officejet pro 8500 910A was working perfectly with mac os 10.6, but with installation of lion, it no longer works. message i get is 'looking for printer'. i have tried reinstalling the printer many times. also tried the Update software option but my software is fully up to date.

Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Re-add the printer in System Prefst > Print & Scan
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Epson Workforce 500 and HP OfficeJet Pro 8500 - "Printer Offline"

This week I downloaded an Epson printer driver update from Apple's Software Update. I use an Epson Workforce 500 with my Mac Mini computer at my office. Since installing Snow Leopard originally I had experienced no problems with the printer but assumed that if Apple was telling me to install a driver update, I should do so. Big mistake!
After installing the driver update I was unable to print anything. When attempting to print a page from Safari or MIcrosoft Word, everything initially seemed ok, until I saw my printer icon bouncing in the Dock with a yellow symbol indicating "Printer Offline." After searching the Apple site and various discussion boards I spent an entire afternoon attempting all of the recommended fixes with no results. Since I cannot operate my business without a printer, I decided to simply purchase a new printer hoping that this was simply an Epson problem.
I am now the proud owner of an HP OfficeJet Pro 8500 Premier All-in-One. Unfortunately I am still suffering from the "Printer Offline" message whenever I attempt to print anything. After spending another afternoon on the phone with a tech support person from HP, I am still unable to print. I have done all of the following:
Disconnected and reconnected all cables between the computer and the printer.
Switched the USB cable to a different USB port on the computer.
Restarted the computer and the printer.
Unplugged and replugged the computer to reset it.
Checked to confirm that the printer does show up under USB on the System Profiler.
Deleted any old print jobs in the print queue and made certain that the printer was not in pause mode.
Tried to print from various programs with the same result.
Although this printer does appear in the printer list, deleted it and then added it again under the Printer and Fax area of System Preferences.
Uninstalled the HP printer driver, restarted the computer, downloaded HP's latest driver for this computer from their website under the instruction of HP's tech support person and reinstalled this driver and again performing all of the above.
Repaired disk permissions several times.
Reset the printing system under the Printer and Fax area of System Preferences.
I have been unable to find any further possible fixes in any of the discussion boards either on the Apple or the HP site. After doing everything listed here the HP tech support person felt that the problem must be with Apple rather than HP since the problem developed initially after the Epson printer update and then occurred with both the Epson and the HP printers.
I have an appointment later today with an Apple Genius at my local Apple store to see if I can get any advice. Any suggestions from anyone on this board would be greatly appreciated since I do need my printer to carry on in my business. At this point I am desperate to the point of considering the replacement of my computer but am hesitant to do so suspecting that the new models should be released soon.

HI and Welcome to Apple Discussions...
Try downloading and installing the 10.6.1 combo update. It's OK to do this even though you are already running 10.6.1. One of the "fixes" .. "some printer compatibility drivers not appearing properly in the add printer browser"
http://support.apple.com/kb/DL930
Make sure and repair disk permissions after the installation.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Always make sure your Mac has sufficient disk space available.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 10% to 15% free disk space at all times.*
Carolyn

HP Officejet Pro 8500 Prints Pink VS Red

My HP Officejet Pro 8500 is printing pink instead of red. I have replaced all ink cartridges even though ink levels were not low. I have had this printer for several years and not had this problem unless cartridges needed replacing. I have run tests on the printer - no streaks or lines, just no red or yellow or green on test page (pattern is: 1st set black/grey, 2nd set blue, 3rd set pink, 4th set pink, 5th set blue). I have searched online for solutions and nothing has worked. I can't find the printhead for additional cleaning/replacement. Help!

Your printer is not properly printing yellow. (Red = magenta + yellow, green = cyan + yellow)
The troubleshooting steps in the document here may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro 8500 Printer forcing a preview page before printing

I have an HP Officejet Pro 8500 (my computer is Windows 7 home premium) and it worked great until a couple weeks ago, perhaps as result of my computer upgrading itself to IE 9, but I don't know.
Suddenly it started forcing open a Preview Page, making me wait (sometimes very long times) for the preview window to open, and then I had to click once again to actually start the printer. It is very annoying to have to wait endlessly for the window to open up, and then it's another click to actually start. It is wasting a lot of time and making the whole process much more cumbersome and tedious.
How can I go back to my printer starting immediately without all these in-between steps?

Hi there sorry to learn that you are facing this problem.
Are you still facing this issue? If you are I will do my best to help you.
Have you upgraded the firmware of your printer lately; you can get the latest firmware in the main support page for your printer
This is the main support page for your printer, GO HERE Go to software and drivers download and select your operating system. You should also upgrade the firmware of the printer.
If you are not experiencing this issue any longer, May you let me know, your time and courtesy, will be deeply appreciated.
Regards;
RobertoR
remember ==▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Hp OfficeJet Pro 8500 Installation Troubleshooter not correct

I'm having trouble re-installing my HP OfficeJet Pro 8500 A e-AIO printer onto my home network that I use to connect to my Toshiba laptop with OS 8.1.   The HP trouble shooter tells me to determine if the printer is on the network by printing out the Wireless Network Test report.
   I did this.
The Trouble shooter then tells me to look at the report to see if I get a PASS under the Connectivity heading.   Problem is there IS NO Connectivity heading on the Wireless Network Test report.
   I'm stumpted! I don't know what to do when the "Troubleshooter" doesn't give me correct information!
I welcome any suggestions!
   And, YES, I've checked the ip address; turned the printer off and on again; and ultimately - fussed and cussed!

Hello Aardvark1
I will insert my responses in underlined blue next to your questions or statements :
I understand that you are having issues with the HP trouble shooter. Yes, I am! I would like to help with this problem. I surely hope so!
The trouble shooter is for all HP printers. I understand   This makes it very generic and not all the reports are the same for each printer.   It would seem that the Trouble shooter would be for the printer on which the Trouble Shooter is installed. I suppose having a trouble shooter for each of the printers HP makes would be a problem for HP!
I agree this can be frustrating.
You mentioned that you have checked your printers IP address. If your printer has a valid IP address then there is no longer a need for the missing Connectivity heading on the Wireless Network Test Report. Oh! OK. That is a good thing, right??!
If the Printer was not connected it would not have an IP address. That makes sense.
This brings me to my question. You are using the HP trouble shooter, are you having issues with the installation of your printer on the Toshiba? I'm having problems with REINSTALLING the hp OfficeJet Pro 8500 AIO printer. I removed it because that was what I had been instructed to do in the past. Then simply reinstalled it. But, this time, I cannot get it to reinstrall. If yes, then perhaps i can be of further assistance. Is your assistance locatedf somewhere within the window in which you replied?    I don't see any instructions or directions - what am I missing?    Where do I go to discover how to get the printer reinstalled?    Will the directions appear when I click on "Accept as Solution"? Because I don't want you to think the issue is resolved if it is not. And by clicking on "Accept as Solution", I will be indicating there is no longer a problem! (Did that make sense?) Therefore, I am going to await your reply before I click on "Accept as Solutiion".
Aardvark1 I work on behalf of HP Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!   I hope to be able to Accept the Solution - and - give you Kudos, Thumbs Up - when we get this resolved. Thank you.

HP OFFICEJET PRO 8500 PRINTER - new printhead installed - "checking device" won't shut off.

My magenta cartridge was not printing. All I got on the printed sheets was red ,yellow and pink colors. I replaced the magenta cartridge and the same thing happened. I then replaced to ccyan cartridge with the same results. I searched the tutotials and installed a new magenta/cyan printhead.
Now the "checking device" message won't go off. After about an hour I tried to turn the printer off and received the message that the mechanical operations coud not be turned off.
After another hour I just unplugged the printer.

Hello kenishal,
Welcome to the HP Support Forums!
Sorry to hear that the Officejet Pro 8500 is not printing its colors correctly, usually this type of issue is resolved by replacing the printhead. Hopefully we can get the printer past "checking device" to see if it has resolved the problem.
You can try removing and installing the printheads and the cartridges again, here is a walk through guide: 'Initializing' Displays on the All-in-One for Longer Than Expected During Setup.
If that helps get the printer to finish "checking device" and you are still having the missing or incorrect color issue, take a look through this support page: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality.
Let me know if those suggestions have helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HT3669 HP Officejet Pro 8500 Print to Fax with Mountin Lion

Does anyone know how to install the Fax Printer for an HP Officejet Pro 8500 to work with Mountain Lion? HP website says it's in Mountain Lion. Apple Support says its not, but it is a known problem and that HP has the fix. HP Yech Support reads tje website to you, then tells you to delete all the printer on your system and sart over. Standard HP.

NoMan99 wrote:
Don't know anyhting about A909a, but it doesn't work for A909g series.
That same article mentions there is also a Fax driver available for the A909g and A909n.
NoMan99 wrote:
If you delete the FAX oru=inter then try to add it to force a new driver selection, there is no Fax printer that appears for the HP Office Jet 8500 -- only the Printer.
Never had a HP, but with my Canon device that supports Faxing from OS X, you see multiple entries in the Default view of the Add printer window. One for printing, one for scanning and one for faxing. When you select the entry showing Fax in the Kind column, the supporting fax driver is selected.

Officejet Pro 8500 printed colours not true colours

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