Officejet pro 8500 printer carriage does not go to the left to reset

I have a 4 yr old Oficejet pro 8500 - I want to change the print heads as its not printing color properly.  But I cant move the carraige over to the left.  Not by turning it on or off, or holding the @star 'ok' key.  Is the machine passed its sell by date?

Hi , I see you are trying to remove your printheads and I think I may be able to help.
Here is a document on how to Replace the Printhead for HP Officejet Pro 8500 All-in-One Printer Series (A909) - the key to this, is that the printer needs to be powered on. If it still won't cooperate, you might have to do a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in. Retry the steps listed in the document to move the carriage over.  Please let me know if these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you! Thanks, 

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