OfficeJet Pro 8500 - specific color not printing (Magenta)

Thanks for the advice!  It didn't fix the problem.  When I print a test page there is no magenta bar.  It says that both printheads are in good health.  Does that mean I still need to replace the Magenta/Cyan printhead?   Thanks in advance!

Hi LonBones, and thanks for the reply.
It is possible you are experiencing a failed printhead.  To best work towards a resolution, I would recommend contacting HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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    View Solution.

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