Officejet Pro 8500 Wireless - New toner cartridge is not working

My brand new expensive HP original cyan cartridge is not printing. Although it now shows full on the screen and has ink at the opening of the cartridge, not a drop of cyan on test pages even after cleaning print heads and realigning. This is the 2nd cartridge change on a 1.2 year old machine.
Any ideas? Thanks.

Hi, try open the printer door, press and hold ( * ) till the printheads move to the left. Lift up the blue latch which will let you see both KY and MC printheads. You will be able to see some tubes connecting to the printheads too. See if they are kinked, or torn.
if yes, you need to call HP for printer replacement. If there is no problem with the tubes, most likely CM printhead will need to be replaced.
While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you.Was your question answered? Mark it as an Accepted Solution! See a great post? Give it a Kudos!

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Will my HP Officejet Pro 8500 Wireless work with the new Mac OS Lion

Will my HP Officejet Pro 8500 Wireless work with the new Mac OS Lion

My experience with upgrading from Snow Leopard to Lion is that the OfficeJet Pro 8500 Wireless will print just fine, although it seems to take a little longer to find the printer on the network. My scan function however locks up and will not work. This really is an annoyance, though, since I have VueScan, which works fine with Lion.
Hopefully, Apple and HP will not orphan the OS native scanning feature for HP multifunction printers.

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
Can you tell me if this is the printer head and does it need replacing or is there another problem?
SondraS

Are you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
Are there any quality issues with this page?
Although I am a HP employee, I am speaking on behalf of myself and not the company.

HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
The Alignment failed message persists and it still will not print green. I have done some of the above multiple times.
I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
THanks! Kathy

Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Officejet Pro 8500 Wireless All-In-One Windows 8 driver not working

Hello!
I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless All-In-One Printer from a long time ago. I don't have the disc version of the driver, since I purchased the printer before Windows 8 came out, so I tried to download it from the HP website. Whenever I try to run it, however, it says that it is extracting, but once the extract is finished, nothing happens. The Installation Wizard doesn't pop up, and there is no error message explaing it. Help please?
Thanks!
This question was solved.
View Solution.

Hi,
Can I check if your Officejet Pro 8500 is A909 or A910? Alternatively, you can install the class driver built into Windows 8 to print to your printer. There are also a couple of Windows Store apps (HP AiO Remote and HP Scan and Capture) that would work with your printer.
I work for HP.

HP Officejet Pro 8500 Wireless A909g Loses Connectivity

[posted on behalf of another user]
Problem with HP Officejet Pro 8500 Wireless A909g
New printer will not stay connected to the wireless network. The printer continuously drops the network connection.
For 15-20 minutes at a time, it will go off-line, then come back on for ~5 mins. If you power off the printer it will re-connect. Energy Saving feature has been disabled.
When the printer is off-line, I cannot ping it nor reach it by http interface.
The router is a Belkin-N+ router, WPA-PSK security.
The printer is at address 192.168.2.4 and is static in both the Router and the printer.
The SSID is broadcast and the channel being used is 7, wireless mode is b,g and N
The printer says it has a connection strength of 5, and always shows itself connected.
The printer does not reconnect, unless you power cycle it.
If the printer is pingable then everything works fine, when it is not nothing works. The fact that it works when it is on-line makes me believe everything with the network connection is fine, other than the possibility that there is a signal problem. But since other devices with b cards, connect to the router with no problem, and the printer reports a strong connection I do not believe this is the problem.
I currently have a script running that pings the server every minute and it still disconnects.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Unfortunately, you are not alone. Search the forums for this problem and you will find several threads. Based on being involved with several of those here is what I recommend:
1. Connect with Ethernet cable if you can. Your problems will likely disappear.
2. If not, try changing the wireless channel to 1 or 11.
3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
4. You can try this firmware update, but it does not list this as a fault it corrects.
Let's try those and go from there...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Have an HP Officejet Pro 8500 Wireless. Trying to print to it from my iPad2. Having some problems.

I Have an HP Officejet Pro 8500 Wireless. Trying to print to it from my iPad2. Having some problems. Trying to print docs or files from the iPad usuall gets me a page that looks scrunched up to one side. Is there a good printer app (preferably free or shareware) that I could get or is there a patch, new driver, new firmware or something for the 8500 that would allow good printing fro the iPad wirelessly?

The latest firmware version for your printer is DLM1FN1006BR; you can verify yours by printing out a self test page via the front panel of your printer.
Also, the HP ePrint Home & Biz app supports printing over your local wireless network, so please verify if your printer is connected to the same access point as your iPad2. You are also able to verify connectivity by typing your printer's ip address within the address bar of your safari web browser.
Say "Thanks" by clicking the blue Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"; therefore, it's easier for others to find.
I am an HP employee.

Hp officejet pro 8500 wireless

hi, i have hp officejet pro 8500 wireless installed in my laptop and i want to install it in my new laptop but i lost my cd installer, how can i have a driver for this?

All you have to so is search the Internet for your model number and drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3752456&
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

"Phone off-hook" HP Officejet Pro 8500 Wireless, Product CB023A

I have a HP Officejet Pro 8500 wireless printer/fax/copier all in one.
The message "phone off-hook" appears on my display.
I ran the Fax Test and received a PASS for all results.
A few minutes later, a message appeared on the printer/fax display: "Turn power off, then on again". I did so.
This message, "Turn power off, then on again" continues to repeat and after I turn power off then on, the "phone off-hook" displays again. It is an endless loop of receiving these two messages.
I also did the following:
1. Unplugged the telephone fax line from LINE of the Officejet Pro.
2. Unplugged the power cord to the printer.
3. Replugged the power cord to the printer.
4. Powered up the printer
5. After powering up, the message, "phone off-hook" reappears.
I ran the fax test
Run Fax Test:
1. select Tools from HP Officejet Pro 8500 wireless display panel.
2. Select Run Fax Test
Results:
Fax Hardware Test ........................................................ PASS
Fax Connected to Active Telephone Wall Jack ......... PASS
Phone Cord Connected to Correct Port on Fax ........ PASS
Using Correct Type of Phone Cord with Fax ............. PASS
Dial Tone Detection ....................................................... PASS
Fax Line Condition Test ................................................ PASS
3. The message still appears.
My printer description is as follows:
- Model No. : A909G (look inside of the ink access door); Regulatory Model No. : SNPRC-0703-02
- Product No. : CB023A
- Serial No. CN0737R2DH
Is the printer defective? What should I do to correct this problem?
Thanks,
ArtLaw

Hello ArtLaw,
If you have followed all the troubleshooting steps outlined in this troubleshooting article then the only other solution is to have the printer serviced as it may be a printer hardware issue.
Troubleshooting 'Phone Off Hook' Front Panel Messages
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HP Officejet Pro 8500 Wireless (DUPLEXER MISSINN)

Hi,
can anbody help me please?? I just bought a 2nd hand printer HP Officejet Pro 8500 Wireless. The printer doesnt feed the paper (it does not pick it up). However, the paper goes pass by the printer and leaves through the back. There is no duplexer installed on the back. Do you think this causes the problem and then will buying a new duplexer solve the issue?
Thanks a lot,
rob

There are a few different part numbers for the duplexer, any of these should work:
C9101A
C9101-67001
CQ821-65001
I see these offered various places from $11.95 to over $200. I have had good results in the past buying a duplexer on ebay.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Installing OfficeJet Pro 8500 Wireless on Windows 7 laptop with no network

Just purchased the OJPro 8500 Wireless and am trying to install on a new laptop with Windows 7 installed. First the CD that came with the printer didn't like Windows 7, so I downloaded the latest drivers from HP and things started happening... but no cigar.
I'm trying to connect the printer to a laptop using wireless<-->printer, there is no wireless network involved. The equipment is as follows:
- 3-IN-ONE HP OfficeJet Pro 8500 wireless
- Laptop MSI CX600 series with wireless/bluetooth
I would really appreciate any info on how to accomplish this.
Thanks.

1st, thx for clue about ad hoc (wireless) NETWORK (on pg. 10 & 11) in hp OFFICEJET "Wireless Getting Started Guide".
Windows 7 HELP & HP Solution Center were both pretty useless.
(Specifically)
Type "ad hoc" in Search Programs & Files (under START icon).
Results will be; "Set up an ad hoc (computer-to-computer) network". (Click on this)
Results will be; Dialog box to give name to network & set security, then SAVE.
NOTE: My Officejet Pro 8500n recognized "Security Type" = "No Authentication (Open)" & "Encryption Type" = "None"
(Go to)
Control Panel > Network and Internet > Network and Sharing Center > Connect to a network
Results will be; (in Dialog box for "Open Network and Sharing Center") a listing of your ad hoc network name & message (in bold) "Waiting for users"
Finally, on Officejet Pro touch screen, Select "Setup Menu", "Network", "Wireless Setup Wizard", [Name] (given to ad hoc Network in Windows 7), & OK.
(Opps, 1 more thing) Also, follow instructions on pg. 10, to "Change from a USB connection".

Officejet Pro 8500 Wireless All-in-One Printer- A909g Product Code Differences

The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
CB023A#BEL
CB023A#BEV
CB023A#BEK
CB798A
CB794A
CB023A#B1H1027
CB023A#B1H1052
CB023A#B1H-A1
CB023A#B1H-B2
CB023A#B1H
CB023A#BEQ
CB023A#BEP
CB023A
CB023A#BEL#*KIT
CB874A
CB023A#BEL/KIT3+1
CB874A#799
CB023A#B1H1071
CB023A#B1H-C3
CB023A#BEK?BNDL
CB023A#AKY
Are there any differences between any of these? I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
CB023A#BEL
CB023A#BEV
CB023A#BEK
CB798A
CB794A
CB023A#B1H1027
CB023A#B1H1052
CB023A#B1H-A1
CB023A#B1H-B2
CB023A#B1H
CB023A#BEQ
CB023A#BEP
CB023A
CB023A#BEL#*KIT
CB874A
CB023A#BEL/KIT3+1
CB874A#799
CB023A#B1H1071
CB023A#B1H-C3
CB023A#BEK?BNDL
CB023A#AKY
Are there any differences between any of these? I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8500 wireless all-in-one printer

Just bought second-hand HP Officejet Pro 8500 wireless all-in-one printer. Have no clue how to get it working. I plugged it in and it seems to be operational, but when trying to print, it did not work. Have an HP Pavilion laptop with Windows 8.1. Can anyone help me?

Hi @trudi39 , and welcome to the HP Forums!
I can see from your post you are experiencing print issues. I would like to help!
Do you receive any errors?
Does it print a blank page, or nothing at all?
Are you connected via wireless, ethernet or a USB cable?
In the meantime, I would recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8500 Wireless - New toner cartridge is not working

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