OfficeJet Pro 8500 Wireless Radio is not functioning

I had been using Office Jet Pro8500 Wireless for about 5 months. All the sudden, I lost the network connection. I had been in contact with HP Support and waiting for a call back from them. We had tried to reset the network connectivity (unplug the computer, and press 6 and #) but not successful. I am connected to my wireless network on my computer. I have 2 computers (one Windows 7 and the other Windows XP). I use NetGear for my wireless router, 64 bit with WEP.
I have been reading some messages in this forum, do I have a bad wireless radio in the printer? I have been spending close to 2 hours with HP Support doing various thing, but no luck. They suppose to call me back 1 1/2 hours ago but no one had called yet. :-)
Any suggestion?

Hi, thank you. Yes, I have done that. It says: "The wireless radio is not functioning. Contact HP support. "
Diagnostics Summary:
Wireless On - Pass
Wireless Working - Fail.
Network Name (SSID) Found - Not Run
everything else below here are "Not Run" .
Downlink count - 1
I am on the phone with HP Tech Support. I used your suggestion to tell them that I believe that I have a failed radio module in my printer. They are going to send me a "refurbished" basic printer. They assured me that the refurbished is a brand new unit, never used with any customer. It is an overstock printer which they open and take out any accesories and ship it to me. Hope this will work. Hope this is true.
PS: HP asked me to pay for expedite shipping but I politely asked that they will waive the cost because it is a defective unit. They did. But I have to give my CC for "collateral" in case I do not return my defective unit.
Waiting now for that replacement printer.
Thank you for your assistance.

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Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

Officejet pro 8500 "wireless radio card"???

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Hi, thank you. Yes, I have done that. It says: "The wireless radio is not functioning. Contact HP support. "
Diagnostics Summary:
Wireless On - Pass
Wireless Working - Fail.
Network Name (SSID) Found - Not Run
everything else below here are "Not Run" .
Downlink count - 1
I am on the phone with HP Tech Support. I used your suggestion to tell them that I believe that I have a failed radio module in my printer. They are going to send me a "refurbished" basic printer. They assured me that the refurbished is a brand new unit, never used with any customer. It is an overstock printer which they open and take out any accesories and ship it to me. Hope this will work. Hope this is true.
PS: HP asked me to pay for expedite shipping but I politely asked that they will waive the cost because it is a defective unit. They did. But I have to give my CC for "collateral" in case I do not return my defective unit.
Waiting now for that replacement printer.
Thank you for your assistance.

HP OfficeJet Pro 8500 Wireless A909g Will not print or align

Not sure what the problem is: was printing fine till suddenly no ink on paper. Unit sounds like it's going through all the motions but lays no ink. Windows 7 home Pro 64bit. Error message: Alignment cancelled. I went through all the suggested steps...cleaned printheads number of times, all the steps for alignment. Did not replace the printheads yet. Could both go bad at the same exact moment? I get absolutly no ink on the paper, not a drop. Don't know if this is enough info. Hope so. Thanks in advance for any possible solutions.
LP

Hi SunWay,
I understand you no longer have any ink printing on your pages and can not complete an alignment. From your description, I can see you have done a great deal of troubleshooting. It is not all that likely that both printheads would go at the same time but it is entirely possible. Another possibility is that the ink supply tubes are kinked. Please follow these steps to check the ink supply tubes:
Open the printer lid. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent.
Look in the center of the printer for the four ink tubes that connect to the printhead, and then examine the ink tubes. The ink tubes should be bundled neatly, and they should not appear kinked or bent.
Ink tubes, correctly bundled and not kinked
The above solution and more can be found in the following document. If the issue persists, please use the document to troubleshoot the issue.
If the issue continues to persist, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04261974.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
The Alignment failed message persists and it still will not print green. I have done some of the above multiple times.
I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
THanks! Kathy

Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8600 stated WIRELESS RADIO IS NOT FUNCTIONING? CONTACT HP SUPPORT!

SO, how to i contact support when there is no phone number?
My wirelss network test results on my brand new printer state the wireless radio is not functioning. Contact HP support.
I have a verizon hotspot internet which i know is working as it obvious supports my computer, but it won't pick up the signal on my printer, the wireless blue light keeps flashing.
I NEED to print things for work and I have been working on this for 2 days! Please help...

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors). There is a phone number on that page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500 Wireless (Vista x64) Will not print after Sleep Mode

Hello,
As the title says the printer does not print after coming back from sleep mode. Before entering sleep mode the printer works fine and is responsive. After coming back from sleep mode the printer is still responsive (buttons on the touch screen can be pressed) but unfortunately does not accept any print jobs. Currently, I restart the printer to get it to print. It is connected wirelessly through WRT610N Linksys Router. Any suggestions or solutions would be greatly appreciated.
-Artem Durytskyy

I have been having the same problem all during my warranty period. But no one ever told me it was a firmware problem until two days ago connected to the sleep mode for the wireless one. Supposedly, they have downloads for wire ones now online which I found for 909a and 909b, but not 909g which is wireless. Now I am out of warranty and they won't replace it. I have a long history with tech support since early 2010. Right now, they are sending me a power adapter to try, said to turn off sleep mode (which I dont' know how). Then I told them I found online a firmware download, Apr 2010 to update firmware. My current version is different that the one listed for the download. So, I'm going back to TS to have them fool with it. Has anything worked for you?
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Officejet Pro 8500 Wireless All-In-One Windows 8 driver not working

Hello!
I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless All-In-One Printer from a long time ago. I don't have the disc version of the driver, since I purchased the printer before Windows 8 came out, so I tried to download it from the HP website. Whenever I try to run it, however, it says that it is extracting, but once the extract is finished, nothing happens. The Installation Wizard doesn't pop up, and there is no error message explaing it. Help please?
Thanks!
This question was solved.
View Solution.

Hi,
Can I check if your Officejet Pro 8500 is A909 or A910? Alternatively, you can install the class driver built into Windows 8 to print to your printer. There are also a couple of Windows Store apps (HP AiO Remote and HP Scan and Capture) that would work with your printer.
I work for HP.

Officejet 6400 when setting up network error message reads wireless radio is not functioning

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Is there a reset or is the wireless trashed?

Will my HP Officejet Pro 8500 Wireless work with the new Mac OS Lion

Will my HP Officejet Pro 8500 Wireless work with the new Mac OS Lion

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Hopefully, Apple and HP will not orphan the OS native scanning feature for HP multifunction printers.

Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8500 Wireless A909g, CB023A, how to perform full-reset

I own this printer since December 2009, during the first 15 months I had several problems/defects and also repairs and excange units. The problems continue on and in September 2011, in October 2011 and in November 2011 I got excange devices after repair attempts (one device was delivered without any function). The last device worked with one (?) (minor resp. accepted) problem until today resp. June 2014. ...this is the previous history ---> ---> I need sequence to perform full-reset on HP Officejet Pro 8500 Wireless A909g ---> Please send procedure/sequence how to perform a full-reset on this printer - not hard reset nor semi-reset: full-reset !!! Please send this information without unnecessary questions about my problems: My only problem is to own such printer!

Hello AlexBW,
I received your private message and I thank you for writing me back.
One other step that I think may assist us would be to please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once you have the unit connected directly to a wall outlet, follow the instructions that I provided in the private message.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time. It has been a pleasure working with you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
Can you tell me if this is the printer head and does it need replacing or is there another problem?
SondraS

Are you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
Are there any quality issues with this page?
Although I am a HP employee, I am speaking on behalf of myself and not the company.

Officejet Pro 8500 Wireless All-in-One Printer- A909g Product Code Differences

The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
CB023A#BEL
CB023A#BEV
CB023A#BEK
CB798A
CB794A
CB023A#B1H1027
CB023A#B1H1052
CB023A#B1H-A1
CB023A#B1H-B2
CB023A#B1H
CB023A#BEQ
CB023A#BEP
CB023A
CB023A#BEL#*KIT
CB874A
CB023A#BEL/KIT3+1
CB874A#799
CB023A#B1H1071
CB023A#B1H-C3
CB023A#BEK?BNDL
CB023A#AKY
Are there any differences between any of these? I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
CB023A#BEL
CB023A#BEV
CB023A#BEK
CB798A
CB794A
CB023A#B1H1027
CB023A#B1H1052
CB023A#B1H-A1
CB023A#B1H-B2
CB023A#B1H
CB023A#BEQ
CB023A#BEP
CB023A
CB023A#BEL#*KIT
CB874A
CB023A#BEL/KIT3+1
CB874A#799
CB023A#B1H1071
CB023A#B1H-C3
CB023A#BEK?BNDL
CB023A#AKY
Are there any differences between any of these? I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

OfficeJet Pro 8500 Wireless Radio is not functioning

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