Officejet Pro 8500a ADF doesn't recognize copy after scanning.

I'm running Windows 7 Professional with my Officejet Pro 8500a and after scanning documents using the ADF, the ADF won't make copies. The ADF document states "original loaded", then I hit the copy button it says "starting copy", but doesn't start. Any help? So far, the only thing I can do to get the ADF to copy again is to shut the machine down and start again.

There may be a newer Firmware available for your product in the link below:
http://h10025.www1.hp.com/ewfrf/wc/pfinder?cc=us&dlc=en&lc=en&os=4063&softwareitem=mp-89897-4&sw_lan...
Once you select your printer, Select: Support and Drivers> OS>Firmware and follow the instructions to upgrade.
Let me know if this helps.
I work for HP.

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Hp officejet pro 8500a won't print or copy without turning off then on again

HP Officejet pro 8500A, Will not print, copy or print received fax. HP icon on the Printer screen just spins, but never prints. The print jobs show in the Que, but never print out. If I shut off the printer and turn it back on it will print, but after a short while it stops again. It has also asked for ink to be replaced.

Hello pcmtgrl
Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
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Officejet Pro 8500A- ADF alignment

My printer had a paper jam while I was scanning receipts through, and upon pulling the paper out, the rollers/feeder/ADF popped out of alignment. The blue plastic piece is now on top of the two roller, rather than in between them. I am having trouble finding a good diagram of exactly how the roller system is supposed to look, and a diagram of how to take apart and put together the rollers. Does anyone have access to a good "fix it yourself" manual?
thanks for your time and advice!

hi there,
this article has some good information on clearing paper jams. Let us know if it helps.
Best of Luck!
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HP Officejet Pro 8500A Plus doesn't "SLEEP".

Hello, Unlike many owners who have printers that don't wake up from sleep or energy saver mode, I'm just the opposite. Mine won't go into sleep mode, despite having the energy saving mode "ON". I've powered on/off several times, uninstalled/installed software, even tried hard power off (directly unplug unit while on). Nothing works. Unit will go into screen saver mode (after only a few minutes) with scrolling ads but screen never goes off, even if left over night. Any thought? Thanks in advance. Steve

Hi Steve,
Do you have the latest firmware for the printer?
The steps below should assist verifying the firmware version and getting the latest version if needed:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02830943&cc=us&dlc=en&lc=en&product=4116838&tmp...
Shlomi
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HP Officejet Pro 8500a drops ability to network print after a period of time

A recent development. The printer has worked perfectly in the past.
When I first boot up the printer, it prints wirelessly. After it is inactive and I select another print job, the computer communicates to the printer. The printer display and the computer show that the job is printing, but nothing happens. It eventually times out.
When I shut the printer down and re-boot, and select the print job again, it will print. But, after sitting inactive for a while, I go through the same problem.
I've tried a usb cord and have the same issue.
So, when I need to print, I have to shut down the printer and re-boot everytime.

Sorry that you are having a problem with losing connection between the computer and printer.
You can try to the link below and set a static IP address for it.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&lc...
Let me know if this is helpful.
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HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Scanning Problem - HP Officejet Pro 8500a

I've had a problem with scanning from my iMac running 10.6.8 (and lesser versions) to my HP Officejet Pro 8500a over my wifi network.
Printing works flawlessly. When I try to scan a single-page document or photo, it scans only about HALF of the page then stops. It doesn't matter if I scan using the Preview, Print and Fax or what.
I've searched these forums for anyone reporting a similar problem but can't find any.
Any help would be appreciated. Apple Support has not been helpful.
Thanks!

Try this: Open the HP Device Manager. Click Information and Settings. Select Scan preferences from the drop down list. Uncheck the box that says Skip Scan Preview Window. Now when you scn, you look at the preview and drag the lines to whatever you want to scan.

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
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My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
What can I do?

Hey helmut,
You can also try the ePrint method listed here if you can't get AirPrint working:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
The application HP home and biz app is free in the app catalogue!
Hope this helps.
I work for HP.

HP Officejet Pro 8500A Plus Complete Compatibility as of 4/24/11

I've just spent about 3 hours researching a new inkjet color all-in-one. At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus. So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly. I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function. Thank god for the web -- it really clarifies things. Anyway, some posts are from 2009, some from 2010, some from this year. Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine? Have all the wrinkles been ironed out? Will there be no unpleasant surprises for me when I hook it up?
thanks,
giraut

Followup:
Based on pretty much nothing, I bought the HP Officejet Pro 8500A Plus. I did the regular install of software and drivers exactly as instructed in the manual. And while I haven't had time yet to put the printer completely through its paces, I can report that it does indeed print, copy and scan from a Mac Pro running Snow Leopard 10.6.7. The wireless function also works flawlessly. I have not had to to download any drivers or updates from HP. Yet.
As for quality, I am actually very impressed. I was not expecting much, having had mediocre HP all-in-ones before. My previous printer was the much-praised Epson Artisan 810, whose paper-handling was truly awful and was just generally temperamental. So far, the print quality, speed, and paper handling on the 8500A Plus have been excellent. It actually appears to have been a good purchase, knock on wood. But of course time will tell.
giraut

HP Officejet Pro 8500a software stalls after printing one document,

Hi, HP Officejet Pro 8500a, Product No CM755A. It used to work well, but now I can't rely on it to print more than one document. If there is a delay of several minutes before I try to use it again, then no print occurs: the screen on the printer says e.g. 'copying document' or 'printing page 1 of 1', but the printer makes no sound and stays at that stage for ever.
Can I do a soft or hard reset of the printer software in the printer, or solve it some other way? At present I have to turn it off and then on again, wasting ink.
I can take it back and replace it under extended warranty, but don't want to do that if there is a simpler way to fix it.
Regards

Hello Rtdnorseman,
Thanks for the post. It is possible to reset the printer to clear some of these issues. I've included a link below that walks through the steps. Also, ensure that you are plugged directly to an outlet, not into a power strip or surge protector. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03177455&cc=us&dlc=en&lc=en&product=4083969&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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EPrint for HP Officejet Pro 8500A works, but ePrint account closed my sign-in

I have been using ePrint with my HP Officejet Pro 8500A for 2 year and it works great. After the latest software update, I tried to log in to my ePrint account to add another authorized user, but the system has forgotten my E-mail address. I know I am using the correct E-mail address, because I get HP mail reminders for my printer at that address and it is the only one I use for business, but I can't even trigger a forgotten password because the new ePrint says I don't exist.
If I create a new account for the same printer, will that conflict? I have the printer's E-mail address and use it regularly, so I know it is properly connected to my wireless and that it talks to ePrint. Is there any way to recover an account if you have the printer's E-mail address and serial number?
Thank you!
David
This question was solved.
View Solution.

Hi David,
Click the Forgot Password link on the Sign In page and provide your emai address to reset the password.
https://h30495.www3.hp.com/user_login?next=%2Fc%2F46193%2FUS%2Fen%2F
If the email address is not recognized, try resetting the password through the HP Snapfish site.. that may work if the accound has been marked to be associated with HP Snapfish during the registration:
http://www1.snapfish.com/snapfish/forgotpassword/module=true
Last but not least, you may migrated your account with the new HP Connected service, then you may try retrieve your password below:
https://toran.hpconnected.com/oauth/ui/resetpwdpage
The sites above should cover any possible account association and I believe that one of them should recognize your email address and allow resetting the password.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

CM755A HP Officejet Pro 8500A Not Connecting

Bought my Officejet Pro 8500a in July, 2011. Hooked it up via USB directly to my PC and it worked great for almost two years. This past winter I started getting messages saying it was not connected. I would power it off and back-on, remove and re-plug the USB cable and it would start working. But this past May it stopped connecting at all. Is it dead? Is there anything I can do to fix? This was a great printer and I am shocked that we are having what appears to be hardware problems after only two years. The printer works fine as a copier or for printing from a memory card. But it will not connect via USB or via wireless. Is there anything I can do?

Hi izzie1,
I understand you're having an issue with your Officejet 8500A connecting wirelessly. I will definitely do my best to help you to get it to connect again.
First, I'd like you to print a Network Configuration Page, which you can see how to do by clicking here. Once that page is printed you want to look at the URL(s) for Embedded Web Server. If it is 0.0.0.0 the printer is no longer connected and you will need to reconnect it. To reconnect it please click here and look for Wireless network connection, and follow down to where it shows you how to reconnect the printer using either the Wireless Setup Wizard on the front panel of the printer.
If when you print the Network Configuration Page and you see an IP address, instead of all 0's (examples would be 192.168.1.2 or maybe 10.0.1.1) then you will want to go to your computer, download and run the HP Print and Scan Doctor by clicking here and follow the instructions it presents you with.
I hope these steps are helpful, and I hope you have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet Pro 8500a ADF doesn't recognize copy after scanning.

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