Officejet pro 8500a Printing Issues

Hi All,
My printer decided to stop printing everything this morning i have run all sorts of tests uninstalled the printer and reinstalled it and looked at all FAQ's i managed to get it to print, but the only issue now is that when i print of excel text boxes and their contents are not printing but everything else is. Please help very fustrated and ready to toss it out the window..........

Hi Danielle - A couple of things to try:
- First, go to Control Panel, Printers and right click on the 8500 and choose Printer Properties. Choose Advanced and cahnge from "Spool print documents so program finishes printing faster" to "Print directly to the printer".
- If that doesn't work, try installint the printer driver that comes with Windows (assuming you used the printer CD to install the driver initially). Once again, go into Control Panel, Printers and choose Add a printer, then scroll to HP under manufacturer and choose your model number.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Similar Messages

Why won't OfficeJet Pro 8500A print Office 2010 Excel Spread Sheets?

OfficeJet Pro 8500A prints all documents except those sent from Office 2010 Excel. Printer is default and Ready, but shows no documents in the que.

Hello,
I see that we are having some issue when attempting to print in colour.
I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500a prints slowly over wireless on Cisco Linksys Smart Wi-Fi Router EA6500

I have the HP Officejet Pro 8500a. I recenrly change my wiress router to the Cisco Linksys Smart Wi-Fi Router EA6500.
Nearly every time I print, the documement remains "pending" for at least several minutes, sometimes as long as 20, until it finally starts printing. Once it starts printing, the document is printed quickly.
It doesn't matter the size of the document and the time it remains "pending." I've done test pages with just the word "test" in a Microsoft Word document, and it will remain in "pending" for well over five minutes.
If I print over the USB cord, there are no delays.
I need help. I can't figure out how to remedy this long delay when printing wirelessly.
On a side note in case this is helpful, the Linksys router does have a priority setting where you can select up to three devices for priority access (faster connection?), which seems to be more for bandwidth-intensive devices. I tried adding both the laptop I'm printing from and the printer to this priority list, but that did not improve the print connection speed.
Advice please! Thank you.

Hi Jim-Gr,
I understand you have an Officejet 8500A that has started printing very slowly after switching routers. I'm sorry to hear this has happened but will certainly do my best to assist you.
I appreciate you advising that you have tried connecting the printer via USB and it does make a huge difference. I'm also assuming your previous router didn't go this slowly either. With the things you have tried, my assumption is that it's a setting in the router that needs to be changed. If you're not sure how to change things in your router you can generally call the router company and they will walk you through it.
First you will want to ask them if there are any firmware updates for your router, if there are have them perform the update. If it is up to date already then have them make sure your router is broadcasting at a frequency of 2.4 GHz as that's the only frequency the printer works with.
Second, you will want to make sure the following ports are open:
UDP: 427, 161, 137, 138
TCP: 9100, 9220, 9500, 137, 139, 427
Once all of this is updated, then I would suggest you power cycle everything (turn off the printer and the PC, pull the power on the router for 30 seconds and then turn the other two back on once lights are back to normal) and try again. This should allow your printing speed to go back to normal
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

New HP Officejet Pro 8500A Eprint Issue

Just setup my new Officejet Pro 8500A. I can't connect to the eprint server to obtain my eprint email address. Tech support keeps saying the eprint server is down. I am trying to connect from my printer by going into "settings", "web Services Settings", then "printer email address". The printer goes out to the internet but is never able to connect to the HP eprint server. I am sure i am connected properly. i download an up-date already. I hope this server does not go down for days. Yikes!

Hi RFreeman,
The HP ePrint Server was experiencing degraded performance but this has been resolved.
Where you able to register and receive the information page printout?
Are you still seeing this issue?
When you login to ePrintCenter, what is the status of the printer?
How is your printer connected to the router?
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

HP Officejet pro 8500a prints endless stream of un-ordered blank sheets with one character on them

My HP Officejet Pro 8500a worked fine until about 2 weeks ago (it is about 3 months old). It began printing endlessly (during a period that no documents are being sent to the printer - I want to be clear this is not in regard to ORDERED documents from any of the computers). It prints out a sheet of paper with a D in the first character spot in the left top corner, then spits out the paper. It keeps going until it runs out of paper. The only way to stop it is to 1) turn it off 2)keep pressing the "cancel print" button (every 5-10 seconds) or 3) take out the paper. This of course is a hassle because while actually trying to print a document (which does come out fine), we have to load fresh paper and lose several pieces while the printer continues it's freak out before printing our ORDERED document.
Spent almost 2 1/2 hours on tech support yesterday - it took 2 hours to MAKE IT CLEAR that the printer was PRINTING ON IT'S OWN. The tech kept trying to "fix" the documents I was printing (which are FINE, as I said). Finally, I was told that a higher level tech would have to call me back - but looking through forums, it appears that's an empty promise and no point in waiting for assitance.
Any suggestions?
This question was solved.
View Solution.

Let's start by resetting the printer. Turn it off, hold the # and 6 keys while and a bit after turning it back on.
What router brand/model are you using? What operating system on your computer?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How come I have to spend $145. to get windows 7 to install a HP officejet pro 8500a printer.

I have tried for 2 days to install a printer.I bought one and took it back to the store.They exchanged it for a new one and I could not install it either.After severa hours With a Technician from H.P. I could not get it to print anything from the internet.I was told by H.P. that it was Vista operational system and I have to buy windows 7.This sounds like a lot of BS to me.Andy

You're right. That does sound odd. I have q 6500+ running on Vist w/no problem. Have you a) uninstalled any old HP printers from the pc? b) run install as Administrator? I have not looked, but does the setup disc say it has Vista drivers? If so there should be no reason it doesn't install properly. I looked the printer up and it says it should work under Vista.
Maybe you need to open up a tech support case and get in touch w/a case mgr. to help you. They often are more help than some of the tech support staff. Good luck.

I can't use ePrint or scan with an HP OfficeJet Pro 8500A printer.

Ever since we got the Time Capsule, I have not been able to use ePrint or scan a document. I can print just fine. I think the problem might be that the Time Capsule is blocking some ports.

It's connected via WiFi. I don't think we had this problem with the Linksys router.
So the TC doesn't block any ports at all except for vulnerable incoming ports? Gee, it would have been nice if Apple said so in a Webpage. Or did they? I don't know. All I know is that when searching for how to unblock a port on a Time Capsule all I found was instructions on port forwarding. I did see a thread in here where some guy was having a related problem but his problem had to do with a different router. He had his Time Capsule acting as a network bridge.

Two sided printing on macbook with hp officejet pro 8500a

I've got a hp officejet pro 8500a printer installed on my mac os x but i cant find the option of automatic 2-sided printing. How to turn on this function/anybody knows ?

Hello OLTO,
Welcome to the HP Forums.
I see that you are having an issue with the printer going into sleep mode and not waking up when a print job is sent.
This could possibly be a power issue or in a lot of cases, a lack there of.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest downloading and installing the HP Officejet Pro Firmware
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
This question was solved.
View Solution.

The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I have a HP Officejet Pro 8500A that stopped printing from my HP Pavilion notebook.

I have a HP officejet pro 8500a printer that has stopped printing. It will not print anything off of my HP pavilion notebook and I just found out that it will not copy anything either. Does anyone know what the problem may be?

HI @anewleaf , and welcome to the HP Forums!
I see you're running into copy and print issues. I'd love to help!
I have a few questions before we get the ball rolling:
Are you using Windows or Macintosh?
If you are using Windows, is it a 32-bit or a 64-bit system?
Do you recieve any errors?
Is the printer not printing any pages, or printing blank pages?
I'm including documents that will help you find the system info:
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8500A - unable to print on odd-size paper

After a couple of hours of frustration, I have decided that I an unable to print on odd-sized paper on our brand new HP printer! On an older string in this user forum, one suggestion was to make a paper cut-out from regular sized paper to put on top of an envelope to "fool" the printer into thinking it was using standard sized paper. I am trying to print odd-sized wedding invitations, and in order to to do this, I wouldn't be able to use the paper guides intended to keep the smaller paper in the middle.
Another suggestion would be to create a "custom size" paper in the printer properties, which doesn't seem to be possible in Windows XP as far as I can see.
My card-stock paper measures 4 3/4" x 6 7/8" Neither 5 x 7" nor 4 x 6" will work and I have tried numerous others, such as Janpanese postcard, Index card 4 x 6, etc.
Any suggestions? This is frustrating enough to look at other namebrand printers next time, but I guess I'm stuck with this one for a while!

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Officejet Pro 8500A unable to connect wirelessly to Ubee Modem/Router

I recently upgraded to a new "all in one" Ubee Modem Router (Model DDW366) and have spent hours attempting to wirelessly (both using Wizard and entering info by hand) print, but nothing has worked. The only way I am able to print at this time is by printer cable connected to my MacBook Pro. I'm unable to print wirelessly from my MacBook Pro, iPhone and iPad.
HP will not advise me on how to solve this problem as printer is no longer under warranty and Cox Cable who sold me the Modem/Router combo are not willing to assist with this problem.
Can anyone advise me on how to print wirelessly again?

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Officejet pro 8500a Printing Issues

Similar Messages

Maybe you are looking for