Officejet Pro 8500A unable to connect wirelessly to Ubee Modem/Router

I recently upgraded to a new "all in one" Ubee Modem Router (Model DDW366) and have spent hours attempting to wirelessly (both using Wizard and entering info by hand) print, but nothing has worked. The only way I am able to print at this time is by printer cable connected to my MacBook Pro. I'm unable to print wirelessly from my MacBook Pro, iPhone and iPad.
HP will not advise me on how to solve this problem as printer is no longer under warranty and Cox Cable who sold me the Modem/Router combo are not willing to assist with this problem.
Can anyone advise me on how to print wirelessly again?

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
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Officejet Pro 8500A - unable to print on odd-size paper

After a couple of hours of frustration, I have decided that I an unable to print on odd-sized paper on our brand new HP printer! On an older string in this user forum, one suggestion was to make a paper cut-out from regular sized paper to put on top of an envelope to "fool" the printer into thinking it was using standard sized paper. I am trying to print odd-sized wedding invitations, and in order to to do this, I wouldn't be able to use the paper guides intended to keep the smaller paper in the middle.
Another suggestion would be to create a "custom size" paper in the printer properties, which doesn't seem to be possible in Windows XP as far as I can see.
My card-stock paper measures 4 3/4" x 6 7/8" Neither 5 x 7" nor 4 x 6" will work and I have tried numerous others, such as Janpanese postcard, Index card 4 x 6, etc.
Any suggestions? This is frustrating enough to look at other namebrand printers next time, but I guess I'm stuck with this one for a while!

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Hp officejet pro 8500a won't connect to network

hp officejet pro 8500a won't connect to network

Please read this post then provide some details.
http://h30434.www3.hp.com/t5/Other-printing-questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094#...
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Although I work for HP my posts and replies are my own
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HP Officejet Pro 8500A unable to be listed in the available printers

My HP Officejet PRO 8500A suddenly disappeared from the list of available printers on my MacBook Pro. I went through all list of testing w/o success. The wireless test report says no wireless internet connection. There may be a MAC filter on the wireless router preventing the printer connection. How do I bypass the issue? I cannot find any IP address, when I try to add new printers, mine is not listed any longer. I have tried to re-install the printer, but no success. What else can I try?
Thanks !

Let's try here, let us know.
Wireless Printing Help
http://www.hp.com/global/us/en/wireless/index.html?jumpid=ex_r11400_go_wirelessprinting
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8500a prints slowly over wireless on Cisco Linksys Smart Wi-Fi Router EA6500

I have the HP Officejet Pro 8500a. I recenrly change my wiress router to the Cisco Linksys Smart Wi-Fi Router EA6500.
Nearly every time I print, the documement remains "pending" for at least several minutes, sometimes as long as 20, until it finally starts printing. Once it starts printing, the document is printed quickly.
It doesn't matter the size of the document and the time it remains "pending." I've done test pages with just the word "test" in a Microsoft Word document, and it will remain in "pending" for well over five minutes.
If I print over the USB cord, there are no delays.
I need help. I can't figure out how to remedy this long delay when printing wirelessly.
On a side note in case this is helpful, the Linksys router does have a priority setting where you can select up to three devices for priority access (faster connection?), which seems to be more for bandwidth-intensive devices. I tried adding both the laptop I'm printing from and the printer to this priority list, but that did not improve the print connection speed.
Advice please! Thank you.

Hi Jim-Gr,
I understand you have an Officejet 8500A that has started printing very slowly after switching routers. I'm sorry to hear this has happened but will certainly do my best to assist you.
I appreciate you advising that you have tried connecting the printer via USB and it does make a huge difference. I'm also assuming your previous router didn't go this slowly either. With the things you have tried, my assumption is that it's a setting in the router that needs to be changed. If you're not sure how to change things in your router you can generally call the router company and they will walk you through it.
First you will want to ask them if there are any firmware updates for your router, if there are have them perform the update. If it is up to date already then have them make sure your router is broadcasting at a frequency of 2.4 GHz as that's the only frequency the printer works with.
Second, you will want to make sure the following ports are open:
UDP: 427, 161, 137, 138
TCP: 9100, 9220, 9500, 137, 139, 427
Once all of this is updated, then I would suggest you power cycle everything (turn off the printer and the PC, pull the power on the router for 30 seconds and then turn the other two back on once lights are back to normal) and try again. This should allow your printing speed to go back to normal
Hope this helps, have a great day!
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**MissTeriLynn**
I work on behalf of HP

HP OfficeJet Pro 8500A Plus - Wifi connection keeps being lost??

Hi - please can someone help?
HP OfficeJet Pro 8500A Plus all-in-one printer - connected at home to laptop via cable (works fine) and PC (Windows Vista) via router and wifi.
Wifi is enabled and connected (light on printer on). Printer is set on PC as default. Printer has previously worked with these settings perfectly fine via the PC, but has lately developed intermittant dropping of the wifi connection.
Sometimes a PC reboot works, but this is tedious and should not be necessary - does anyone have any thoughts on why this keeps happening and some things I could try to reset - have done all what I thought were obvious steps, such as reseting the wifi network via the printer. Everything works for a short while and then just stops.???

Hi,
Please refer the link below to troubleshoot the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution"

Hp officejet pro 8610 - Unable to connect to server

Hello. I bought a printer hp officejet pro 8610. I have a home worth router Zyxel Keenetik. My laptop and smartphone access to the Internet via a router (to access the Internet proxy server is not required). I set up the printer on a wireless connection. Configured to print from a laptop to a local network - this works fine. And now trying to set up ePrint, but faced with the problem - I can not run a web-service on the printer. The message - "Unable to connect to server". I downloaded from HP new version of firmware for the printer and installed it, but the problem remained.

Hi,
Try setting a manual public DNS as following and check if that may help:
Open the Network tab within the printer's web page.
Select IPv4 within the Wireless section.
Select a Manual IP, then click the Suggest an IP button and allow it a few moments.
Once the fields being updated, change the DNS section as following:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4.
Apply and save the changes, then try enableing Web Services again and check for any difference.
Please let me know if that may help,
Shlomi
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C7280 All-in-One connected wirelessly to a modem-router needs a password when powered-up.

Do you have any examples of wirelessly connecting an HP Photosmart C7280-All-in-One to a network run by a NetComm NB6Plus4W modem-router? The modem-router also attaches a Windows XP desktop computer using an ethernet cable and a Windows XP laptop computer wirelessly using the default SSID (wireless) and password (a1b2c3d4e5).
The wireless connection between the modem-router and the laptop comes up automatically when the modem-router and laptop are powered-up.
The wireless connection between the modem-router and the HP Photosmart does not establish automatically. When I power-up the HP Photosmart I then have to use the setup button on the Photosmart and manually type in to the Photosmart the password (a1b2c3d4e5). The SSID displays as wireless, it does not have to be retyped.
Do you know if there is any NetComm or HP configuration which will cause automatic setup of the HP Photosmart to occur when it is powered-up?
What I am complaining about is having to manually type in the HP's password to the HP whenever the HP is powered-up.
This question was solved.
View Solution.

The information that i gave was based on the info you provided, and only told you what steps would work. Troubleshooting process does involve guesswork as the issue that you're facing could be caused due to many reasons, and doing each and every step is a process of eliminating all the possible causes and narrowing it down to one particular cause. If you don't like what I have to offer, then feel free to not follow it. Lets see how fast you can get it to work on your own.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.

HP Officejet Pro 8600: "unable to connect to my device" after loading full featured

I read the forums and installed the full featured drivers. During installation it asks me to connect to my device using USB cable. I did this, but it doesn't see my device. I tried a different cable, same issue. Both the computer and the printer are on ... I printed a test page wirelessly to make sure the printer was responding. (The wireless printing was working prior to installing the new drivers.)
I am running windows 8 on HP Envy.
I am trying to get it to scan wirelessly and loading the drivers was the answer on the forum. Any suggestions would be appreciated.
Thanks,
Vanya

Hello there, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about your Officejet 8600 not functioning on your Windows 8 system. I would suggest trying to install the printer by using the HP Printer Install Wizard for Windows for starters.
If that method does not work, please follow the next guide very carefully.
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
I hope my post was helpful!
Thank you for posting Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP OfficeJet Pro 8500A looses network connectivity

Hello community,
Got a strange thing setting up my brand new OJ 8500A: Connected the printer via LAN cable to an AVM 7270 router. Assigned a fixed IP on the router, using the printer’s MAC address (printer has automatic IP). Connecting the cable, the printer got it’s IP and I could install the printer driver on the connected PC’s without problem. Printing and scanning to disk worked fine and accessing the EWS was no problem.
But after a time (this is now between 30 sec and 2 min of idle time) the connection is lost. The port shows active on the router, but EWS can’t be reached and the printer does not reply pings. If I try to scan from the 8500A to the disk (server) I get a non-connectivity error message. Printing from a PC is not possible (says printer not available).
To get out of this I have to restart the printer or disconnect the LAN cable, re-connect, wait until the link is re-established and can do all (print, scan, EWS). After some time, (with the printer not being used) the connection is lost again.
I then changed to wireless. Here is the same issue – the connection restores if I disable the wireless link and re-establish.
There is no firewall except the AVM hardware firewall between the printer and the server. Scanning to disk after re-establishing the link always works and the printer replies ping requests from various sources. But it falls asleep soon thereafter. Both LAN port and WLAN have been confirmed to work for other devices (laptop computer).
Am kind of desperate and hope somebody out there can help. Searched the forum but not successful. Appreciate all help.
Thanks, Eric

Got some new info to share:
First, let me explain the details of my network: The network is based on a AVM 7270 (Fritz!Box Fon WLAN) with firmware 74.04.88. Several workstations are connected to this router: WinXP home, WinXP Pro and one Win7 are present. A Synology 107+ disk station running DSM3.0-1342 is connected and used as NAS. The HP8500A is connected (typically) via LAN (WLAN is possible and even more stable - just don't want to keep WLAN continuously on). The 107+ and the HP8500A have fixed IP’s defined on the AVM 7270 (via their MAC addresses). The computers use DHCP.
No connectivity problems are known in the entire network. It is running stable and reboots of router and NAS are done only on firmware upgrades or power failures. The 107+ holds the directory where the HP8500A scans network scans onto. The HP8500A was purchased in Germany the week prior Christmas. Installation of the software using the supplied CD was problem free. The HP8500A works fine (so printing or scanning from a PC, but also scanning from the printer to the NAS), as long as all is done right after start of the printer. After a while (this is 10 sec … 30 sec via LAN or 1 … 20 min via WLAN) the HP8500A is no longer reachable from any of the PC’s (no printing, no web service), but also fails to connect to the NAS for network scans. When I get the connection failure message and I ping the printer, it returns the first of the 4 pings. The remaining 3 fail. If I ping right again, all 4 pings fail. If I ping a few minutes later, the first ping is returned, the other ones fail. If I wait longer I realized that the connection is restored after some time (>15 min), but still not lasting.
When I connect my laptop (WinXP) directly to the HP8500A (all fixed IP’s), the connection remains stable. Printing to the printer or scanning from the printer to the laptop is enabled all time.
When I connect my laptop and the HP8500A to a Netgear DS108 hub (without the AVM 7270), the connection remains same stable as the direct connection between laptop and printer.
When I connect my laptop and the HP8500A to an Eumex 704PC LAN router (my previous (and still backup) router), the connection is stable.
When I connect a.m. configuration to the AVM 7270, the problem re-occurs. If I disconnect the AVM 7270, the connection remains active.
Right now I have the original configuration restored (HP8500A connected via LAN to the AVM 7270). The connection fails as described above. But periodically it seems to wake up (see also above). Print jobs that are spooled suddenly are executed. Unfortunately this is not predictable – can take 15 … 30 min. But I have got all pages printed after some while…
This is the reason why I think this particular issue is not driver related. Scans to network (Synology NAS) do not use the Windows platform – and are affected too. There seems to be an incompatibility between the HP8500A and the AVM 7270. This incompatibility seems not to exist between the HP8500A and the older models Eumex 704 or Netgear DS108 (simple hub, no router). HP service states they have 6 HP8500A printers stable running in their network (have no info about details). But obviously there must be a number of customers without problems. So, what makes the combination of HP8500A and AVM 7270 instable? And is the AVM 7270 the only router that shows this problem – this forum indicates several other configurations that also drop connection. Is there a protocol detail where the AVM 7270 cuts the connection as it may feel intrigued? Is it the AVM 7270 that stops talking to the HP8500A or is it the HP8500A that stops talking on the network? Why is always the first ping returned with normal response time?
Lots of questions. Maybe there is somebody out there that can arrange these puzzle pieces into a picture…
Best regards
Eric

HP officejet Pro 8600 unable to connect to scanner

HP Office jetPro 8600 NG11a, Windows 7 operating system, connected to network via ethernet connection
I have only had the printer for a couple of months. Initially had probelms with the network connection which was resolved by manually inserting the IP address outside the DHCP range.
I now keep getting a mesagesaying the scanner is not available. I try and re-enable it but that doesn't work
I have run the scan doctor and followed the instructions but it is unable to resolve the issue.
I have un-installed and re-installed the drivers and that doesn't work.
The is now mention of the IP address but as I had all the problems before I am reluctant to interfere withe the IP address as the printer itself is OK.
Nothing has been changed on my system, I haven't actually used the scanner to date but suddenly notice the error message on my tool bar and then found the scanner wouldn't work.
I would be grateful for any help.
Many Thanks 2DX
2dx
This question was solved.
View Solution.

Hello there @2dx , I hope you're well
I read your post about the network connection issues you are having with your Officejet 8600. Please see the guide below for the troubleshooting steps I would suggest for you!
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
Have a great day
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8100 will not connect wirelessly to my main PC

Was able to connect the printer to the wireless network and will print for a wireless laptop but am not able to select this printer by my main PC. When asking it to add a new printer it finds the 8100 but freezes at that point and will not connect. I have reloaded the driver software but the software also freezes when trying to locate the printer.

Hello wsw1,
Welcome to the HP Forums! I understand the software keeps freezing when "Locating the Printer".
What is your operating system on this computer? Windows or Mac?
Try installing this software over a USB connection. Please follow this HP document on Installing Printers Software over a USB Connection. Choose your correct operating system.
This will be a test, to verify if the software is able to successfully install without freezing. (Make sure you leave the USB cord out of the computer until it prompts you to connect.)
If you get this software installed on your computer, then try Convert from a USB connected printer to wireless.
Looking forward to hearing from you.
I worked on behalf of HP.

HP Officejet Pro 8500A A910a can't automatically connect to wireless network

    Product Name and Number
     HP Officejet Pro 8500A A910a
     Netgear DGN2200 Wireless Router
Operating System
    Windows 7 32-bit
I experience frequent power outs and whenever power is restored I have to reconnect the printer through WPS. I have followed all the instructsons here to connect automatically and I have added the wireless network details in the printers embedded server but still no luck. Anything else I can do?
Alternatively I was thinking of connecting the printer to the router via ethernet. But how then do I get my wireless laptops to communicate with the printer to print and scan?

HI,
Not sure if this is fixable after an power outtage, but connecting the printer via ethernet to the router keeps printing and scanning over the network the same, as long as your wireless laptops are in the same network. After connecting the printer just reinstall the drivers on your laptop so that it gets the correct ip adres and everything should be fine.
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Re-Connecting HP Officejet Pro 8500A to the Network

Hi,
My office moved back in 10-2013, Since the move i cant get my HP Officejet Pro 8500A to Re-connect to our Network.
When i try and click on share this printer so 3 other pc's in my office can print to it i get a Error Message.
It Reads: Printer settings could not be saved.
Operation could not be completed (Error 0X000006D9)
I have Avast Security which i have had for 3 years and had know problem in my old office.
Help!

Hello jwill863, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues connecting to the network. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8500A Plus Support WEP with 802.1X

My boss currently bought a HP Officejet Pro 8500A Plus that have wireless function. Unfortunately our corporate wireless is protected with WEP with 802.1X that requires certificate import into laptop to connect to the wireless. I run thru the whole HP Officejet Pro 8500A Plus do not have any instruction on import the cert. I depply appreciate if any experts can assist me on the wireless setup?

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Officejet Pro 8500A unable to connect wirelessly to Ubee Modem/Router

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