Officejet Pro 8500A - unable to print on odd-size paper

After a couple of hours of frustration, I have decided that I an unable to print on odd-sized paper on our brand new HP printer!  On an older string in this user forum, one suggestion was to make a paper cut-out from regular sized paper to put on top of an envelope to "fool" the printer into thinking it was using standard sized paper.  I am trying to print odd-sized wedding invitations, and in order to to do this, I wouldn't be able to use the paper guides intended to keep the smaller paper in the middle.
Another suggestion would be to create a "custom size" paper in the printer properties, which doesn't seem to be possible in Windows XP as far as I can see. 
My card-stock paper measures 4 3/4" x 6 7/8"  Neither 5 x 7" nor 4 x 6" will work and I have tried numerous others, such as Janpanese postcard, Index card 4 x 6, etc. 
Any suggestions?  This is frustrating enough to look at other namebrand printers next time, but I guess I'm stuck with this one for a while!

Hello @drlogan0, 
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Similar Messages

  • Hp officejet pro 8500a won't print or copy without turning off then on again

    HP Officejet pro 8500A, Will not print, copy or print received fax. HP icon on the Printer screen just spins, but never prints.  The print jobs show in the Que, but never print out. If I shut off the printer and turn it back on it will print, but after a short while it stops again. It has also asked for ink to be replaced.

    Hello pcmtgrl
    Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
    Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.

  • HP Officejet Pro 8500A Used to print now I have to reinstall everyday

    I have a HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g that used to work beautifully.
    My computer hung one day and I had to hard restart it (kill the power after it was frozen for 10 minutes) . Since then I have to uninstall the HP printer (from the Start menu) and reinstall it daily in order for the printer to be recognized an able to communicater.  I ran the diagnostic utility - it was found on the network, the IP address does not change, my PC finds it and I can open the printer page in the browser, see all of the address information, ink information etc.
    I can print a test page from the browser, but when I try to print a pdf or print from word I get the message unable to communicae with Printer.
    I am thinking I need to completely wipe the HP software and start over, but the uninstaller does not do that.
    Any suggestions would be appreciated. This is getting really annoying.
    Thanks

    Try using the multilevel uninstaller in the HP software driver CD. Browse the contents of the CD and look for the "Util" folder and open it. In the "Util" folder, open the "CCC" folder. In the "CCC" folder, double click on the "Uninstall_L3.bat" file. Don't use the "Uninstall_L4.bat" file. It could remove files that have shared dependencies with the HP software. Restart the computer and then reinstall the software afterwards. Let me know if it worked or not.
    Binary_Zen (worked at HP )
    Click the white Kudos star to say thanks
    Please mark Accept As Solution if it solves your problem

  • Officejet Pro 8500A unable to connect wirelessly to Ubee Modem/Router

    I recently upgraded to a new "all in one" Ubee Modem Router (Model DDW366) and have spent hours attempting to wirelessly (both using Wizard and entering info by hand) print, but nothing has worked.  The only way I am able to print at this time is by printer cable connected to my MacBook Pro.  I'm unable to print wirelessly from my MacBook Pro, iPhone and iPad.  
    HP will not advise me on how to solve this problem as printer is no longer under warranty and Cox Cable who sold me the Modem/Router combo are not willing to assist with this problem.
    Can anyone advise me on how to print wirelessly again?

    Hello @drlogan0, 
    Welcome to the HP forums.
    I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
    I would like to help.
    i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
    Basically the steps are, go into the network menu, and select restore network defaults.
    If you have tried restoring the network defaults already, please review the following troubleshooting documents.
    Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
    Printer Does Not Maintain Wireless Connection
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • HP Officejet Pro 8500A unable to be listed in the available printers

    My HP Officejet PRO 8500A suddenly disappeared from the list of available printers on my MacBook Pro. I went through all list of testing w/o success. The wireless test report says no wireless internet connection. There may be a MAC filter on the wireless router preventing the printer connection. How do I bypass the issue? I cannot find any IP address, when I try to add new printers, mine is not listed any longer. I have tried to re-install the printer, but no success. What else can I try?
    Thanks !

    Let's try here, let us know.
    Wireless Printing Help
    http://www.hp.com/global/us/en/wireless/index.html​?jumpid=ex_r11400_go_wirelessprinting
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet Pro 8500a problem with printing black ink

    I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
    This question was solved.
    View Solution.

    The document here may help resolve black not printing on your HP Officejet Pro 8500a.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • I have a HP Officejet Pro 8500A that stopped printing from my HP Pavilion notebook.

    I have a HP officejet pro 8500a printer that has stopped printing. It will not print anything off of my HP pavilion notebook and I just found out that it will not copy anything either. Does anyone know what the problem may be?

    HI @anewleaf , and welcome to the HP Forums!
    I see you're running into copy and print issues.  I'd love to help!
    I have a few questions before we get the ball rolling:
    Are you using Windows or Macintosh?
    If you are using Windows, is it a 32-bit or a 64-bit system?
    Do you recieve any errors?
    Is the printer not printing any pages, or printing blank pages?
    I'm including documents that will help you find the system info:
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Please let me know what you find.  Thanks for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Re: HP Officejet Pro 8500a problem with printing black ink

    I have an Officejet Pro 8500A. I did a printhead clean.  I have plenty of black HP ink.  Printhead status indicates black/yellow is good.  I am barely getting any black to print.  All the colors are fine.  Help!
    This question was solved.
    View Solution.

    Hi @di43 
    I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Need MICR compatible ink cartridge for Officejet Pro 8500A Premium to print checks.

    I need to print bank accepted checks on my Officejet Pro 8500A Premium printer using MICR ink.  I cannot find a compatible MICR cartridge for this printer.  There are MICR cartridges available for other HP printers.  Does anyone know of a compatible cartridge? 

    Try using the multilevel uninstaller in the HP software driver CD. Browse the contents of the CD and look for the "Util" folder and open it. In the "Util" folder, open the "CCC" folder. In the "CCC" folder, double click on the "Uninstall_L3.bat" file. Don't use the "Uninstall_L4.bat" file. It could remove files that have shared dependencies with the HP software. Restart the computer and then reinstall the software afterwards. Let me know if it worked or not.
    Binary_Zen (worked at HP )
    Click the white Kudos star to say thanks
    Please mark Accept As Solution if it solves your problem

  • I have successful​ly installed printer officejet pro 8500a but cannot print my emails.

    How do I print e-mails on my new printer HP Officejet Pro 8500A?

    That depends of  your e-mail service. If you are using Outlook, or just directly using Hotmail/Gmail/other mail service...
    Or, are you getting an error when you try to print e-mails?
    Or, are you trying to use ePrint?
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Officejet Pro 8500A is not printing with Yellow cartridge. Full cartridge and good health ...

    I have an OfficeJet Pro 8500 which is not printing with the Yellow cartridge.  Printing with the Cyan, Magenta, and Black cartridges is fine.  Diagnostics show all cartridges properly installed and having adequate ink supplies.I replaced the Yellow cartridge with a brand new XL cart, but to no avail.  I cleaned the orifice with Isopropyl alcohol and a cotton swab, thinking perhaps there was some dried ink or an impurity there.  The problem still exists.There are no error messages, either via software or at the printer itself.  The printer is out of warranty (imagine that!).I have used HP products for well over 15 years, partly because HP support has been historically excellent.  After reading some of the posts on these forums, it seems that HP has allowed their support quality to diminish - significantly.  I hope that is not the case in real life.Any ideas out there?

    I am having same problem. OfficeJet Pro 8500A Premium.  Not printing with Yellow. First replaced Yellow cartridge with new, then spoke with HP Support yesterday and was told that the Black and Yellow Printhead must need to be replaced, at a cost of $49.  New Printhead arrived today, inserted and still having same issue with YELLOW! So, for the cost of a new Multi-Pack of print cartridges (which had the Yellow I used to replace the low ink), and the new Printhead, I could have purchased a NEW CANNON PRINTER.  I have used HP Products for over 20 years - both professionally (HP Plotters) and at home (always HP Printers, Scanners, Multi-devices, etc.  I am VERY frustrated!

  • HP Officejet Pro 8500A Premium scans PDFs at legal size but I want letter size

    Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500A Premium makes scans to computer that are legal size, even tho the original is letter sized. I can't see how to change this in HP Utility. I don't have HP scanning software because I was unable to install it. My doc feeder doesn't work either. Any ideas? Thank you.
    This question was solved.
    View Solution.

    Thanks a million! This worked for me.

  • HP Officejet Pro 8610 - Unable to print windows 8.1

    Hi ,
    I've recently purchased HP Officejet Pro 8610 and unable to print from windows.
    I am running 64bit Windows 8.1
    I can print from Web via email
    I can print using the HP AiO Remote app in windows. This doesnt have full functionality and is also inconvenient if I am working on documents and I want to print.
    I have tried the following:
    - Uninstalling and reinstalling from CD provided with printer
    - Using the HP printer troubleshooter assistant, no success
    - Downloading the software direct from HP website
    - Updating the firmware using OJP8610_R1416A.exe
    -Changing the port to the network port (in this case it is 192.168.0.200, it responds to a ping, also set the printer to have a static ip)
    This is the error message that i get when i try to print a test page when i choose printer properties in the control panel
    "test page failed to print. would you like to view the printer troubleshooter for assistance"
    I have trawlled through other member's issues and i cant seem to find a fix for myself
    Please help
    Appreciation in advanced

    Hi @binhdai  & @JFB2014 
    I would like to help you both the best I can, and I appreciate the troubleshooting efforts you have both made up to this point. Please try the steps below and let me know the outcome;
    1. Uninstall the software - Uninstalling the Printer Software Instructions.
    2. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box.
    3. Type in "spool" and press Enter or select OK.
    4. Select and open the Drivers folder, select the x64 folder if you have a 64-bit Operating System or the w32 x 86 if you have a 32-bit Operating System.
    5. Open the 3 folder, locate the HPBXPSRENDER.DLL file and rename it into HPBXPSRENDER.OLD
    6. Reinstall the printer; HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers
    Fingers crossed
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Officejet Pro 6830 unable to print

    I was able to print wirelessly to my Officejet Pro 6830 and all of a sudden I can't do so today. I have performed diagnostics and everything shows up OK. However when I checked the printer job status, nothing shows up.
    How do I go about solving this issue? 

    Hi @VexedHPUser 
    Perhaps the Microsoft Fix it utility will help;
    What it fixes
    You are unable to install a printer, connect to a printer, or print more than one job at a time
    You receive an error indicating your Print Spooler service is experiencing problems
    You receive an error indicating your is not the default printer
    You receive an error indicating: cannot be contacted over the network
    Identify if your printer is turned off
    Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
    Identify if your printer paper is low or empty
    Identify if the printer has a paper jam which is preventing it from operating normally
    Identify if a print job that is in the print queue is preventing other print jobs from printing
    Identify if you need to update your print driver
    You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
    If the issue persists, I think it might be a good idea to reach out to the Microsoft Community.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Hp officejet pro 8500a - get "error - printing" on all documents

    Quick history:
    Both my laptop and my printer HP Officejet Pro 8500 A910 have been working happily for months, with wireless connection via Belkin wireless hub.
    > Had printer jam errors - so just replaced printer under warranty - completed set-up - printed test pages - wireless connection ok (did wireless test report, albeit signal quality "Very low", but has always been like that and worked in past.)
    > Printing word document - just generates error "Error - printing" and stays stuck in queue.
    Anything else that has happened in interim ...
    > I have installed LiveDrive in the interim to back up all my files on the cloud - works in the background. Can't imagine it's relevant?
    > Any help greatfully received, driving me mad!!
    Neil

    Hi Rossainz,  I don't know that I can answer 'what is wrong with it', but I would be happy to help you figure it out and better yet, resolve the issue. Let's first try leaving the printer on and unplugging the power cable out of the back. Leave it unplugged for a full minute during which time you can hold down the power button for just a few seconds to help release and build up power, then plug the power cable back in.  If the issue persists, please let me know and we will see what other solutions might do the trick.

Maybe you are looking for