OfficeJet Pro 8500A won't print test page

This printer suddenly won't print, even a test page.   When I try to print from another program I get an error message, document gets stuck in print que.  Wireless is recognized.  Scan Doctor found printer, still it won't print.  Suggestions?

Hi
The problem seems to be with the  print spooler service.
since you have already tried the print scan doctor
we can try doing it  manually.
Firstly Determine whether the printer is paused or offline
Return to the Devices and printers folder that you opened earlier in this document.
Right-click the name of the product, and then click See what's printing .
Click Printer .
On the print queue menu bar, click Printer , and then look for the Pause Printing and Use Printer Offline items in the menu.
Make sure that there is no checkmark next to either item. If a checkmark displays next to either item, click to clear it.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution
Manually clear the print queue
Return to the Devices and printers folder that you opened earlier in this document.
Right-click the name of the product, and then click See what's printing .
Click Printer , and then click Cancel All Documents .
Click Yes to confirm the action.
If documents remain in the print queue, restart the computer.
Try printing again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Restart the Print Spooler device
On the Windows taskbar, click the Windows icon ( ), type admin in the Search programs and files box, and then click Administrative Tools .
Double-click Services .
Right-click Print Spooler .
Click Stop to stop the Print Spooler.
Click Start to restart the Print Spooler.
Restart the computer.
Try the print job again
Regards,
Charles Thangaraj
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