OfficeJet Pro 8600 connects wireless, but no connection on other web services

I installed my new OfficeJet 8600 to work on wireless network and enabled and tested eprinting and all was well.  Every time we lost power the printer would forget the network and I would have to re-setup the wireless connection.  I then folled the directions from the HP website to manually set the IP address on the printer, shut down printer and router, restarted routher and then restarted printer.  I now connect to the wireless network and can print.  HP diagnostics from my computer says connected and on-line.  The e-print box had a red x and said not connected.  I went to the printer control panel and it shows connected for the wireless, but not for the e-printing - menu says not connected.  Even the apps button says not connected, yet I am connected according to the wireless.  Any ideas?

Well, the problem has been resolved by uninstalling the software and reinstalling the latest version from HP.
The only reason I didn't try this in the first place was because many of the comments I've seen on this issue before stated they had already tried that and it didn't work. So I saw no reason to waste my time trying something that would be time-consuming with little likelihood of success. However, the printer in question was still under warranty, so i was able to contact HP directly and that's what they ultimately told me to do. I was online with them for nearly 90 minutes trying other things first, but this is what ultimately worked.
If you decide to try this yourself, I'd suggest you be sure to completely uninstall the current version first. The tech. I chatted wtih told me it wouldn't be necessary, but not doing so caused several other problems. I eventually had to do a system restore, then try again before it would work.
So far, so good.

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    Say thanks by clicking the Kudos thumb up in the post.
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