Officejet Pro 8600 N911a and windows 8.1

I have been using the above mentioned printer for some time, but I'm now experiencing a problem in my set-up.
I get an error message saying "Cannot communicate with the printer" on my windows 8.1 stationary PC, and when I start troubleshooting with the HPprint and scandoctor the problem lies with the printqueue connection to the printer.
The error message asks me to update the IP-adress on the printer startpage, but I fail to identify the place to do so. Is it on the printer or somewhere inside the windows controlpanel?
Reinstalling the printer and restarting the windows machine helps (sometimes more than sometimes).
The printer connects wireless to my homenetwork through a TDC SAgem router and my W8.1 PC is connected to the same router via cable.
I have not met the problem when I print from my Ipad or Iphone both of course wireless.
How do I update the IP-adress or better how do I solve the actual problem??
Thank you in advance.
Erik Olsen

Hi eov,
Thank you for your response!
Please try the following solutions:
Use the printer troubleshooter from Microsoft. Fix printer problems.
Uninstall the software. Uninstalling the Printer Software.
Restart the print spooler. Restarting the Print Spooler in Windows 8 (Video).
Re-install the software using the HP Printer Install Wizard for Windows.
Hope this information helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca

1. HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca
2. Operating System
Windows 7 64-bit
3. Error messsage: Blue Screen and Crash. Can't PRINT Wirelessly or Wired + Blue Screen Of Death when printing a document with Microsoft Office. It then restarted the entire computer.
It might have said something about BIOS
4. Any changes made to your system before the issue occurred
No, all I did was install the software that came on the Officejet disc
I don't know what to do. I tried to create an adhoc network, and that didn't work. I tried to connect it via usb cable and the whole computer crashed. I tried to set up a router and then it would not connect to the internet.
Why is this design so flawed? Every wireless printer I have had does this and will not work easily or permanently. You should just be able to connect instantly to your computer and voila, you can print. But nothing seems to work. Mind you, the constant variable here is me, and I have little patience for spending days trying to get this to work. But I am a student, and this is holding back valuable study time.
What do I do???
Any advice appreciated...can someone tell me step by step how to do this? I followed the instructions in the books, but ended up well...you know, so that's why I'm here.

I had the same issue, officejet pro 8600 plus causing blue screen of death on my new computer. After several frustrating months trying everything, I fould that my new computer has 3.1 USB ports, this printer doesnt like them, they need a 2.1 USB port.
For whatever reason USB ports are not backwards compatible, so I plugged the USB cable into the 2.1 port and no more crashes.
3.1 ports are blue, 2.1 ports are black ( the plastic inside)
Hope this helps

Can;t enable web service on HP Officejet Pro 8600 N911a

HP Officejet Pro 8600 N911a we have installed this printer as a network printer. Everything works fine except that I cannot enable the Web service to EPrint or scan to an email. It says the printer cannot access the internet.
This question was solved.
View Solution.

Hello. First power cycle the printer, and the router to see if that will clear up the error message. To do that unplug the router then power down the printer using the power button. Then plug the router back in and once it is back up an running, turn on the printer and try to reconnect to web services
Then, if still unable to connect, I would set a static DNS on the printer. To set a static DNS you must access the embedded web server (EWS). You do that by entering the IP address for the printer into the address bar of the browser of your choice.
Once it brings up your Officejet's EWS, locate the tab that is labeled “Network”. From there look in the left column on the new page that will pop up and select IPv4, wired or wireless will depend on how the printer is connected to the network. That will bring up the page to set the Static DNS. It will be the 2nd portion of that page.
Set the radial dial to manual. Then, for the Manual preferred/Primary DNS, set it to 8.8.8.8 and the Manual Alternative/Secondary to 8.8.4.4; then click apply.
NOTE: if another message with an option to click “OK” appears, read that message carefully. Most of the time it is an option to undo the change you just did and you will want to avoid clicking that message. Just navigate away from that page by clicking on another tab.
Power cycle the printer. Once printer is back up and through with calibrations from being turned off and on. Reattempt to connect to web services by touching the icon.
I am a former employee of HP...
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Officejet Pro 8600 N911a not able to air print since Maverick update

My Officejet Pro 8600 N911a worked fine printing wireless before the newest Maverick upgrade. Now it will only print one print job after I turn the printer off and then back on. If I connect the computer to the printer, it seems to work fine, so it has to do with the upgrade and airprint. I have just downloaded the current Mavericks plug in, but there is no change.

When you say Airprint, are you printing Wireless diect to the 8600 or is the 8600 connected to your wireless network?
When you say the latest plu-n, do you mean the update from Apple Software Update (Apple Store) or the full 10.9 solution from HP.com?
In either case I would recommend first just deleting the print queue on the Macintosh and re-adding it. If that does not resolve the issue try resetting teh print system and adding the printer back new.
Try performing a "reset print system" on teh Macintosh and then reconnecting to the printer.
To reset the print system perform the following:
1. Open System Preferences
2. Click on the Print & Scan
3. click or click in the box listing the current print queues.
4. Select Reset printing system...
5. Enter admin User Name and Password
6. Reboot the Macintosh
7. Try setting up the printer again
I work for HP

I have officejet pro 8600 n911a ana cant turn it off

its new not used so much.. suddenly this problem has emerged.. i press on the turn off button.. and its like im not doing any thing.. it denies to turnoff!!

Hello bia7assan,
Welcome to the HP Support Forums! I see when you try and turn off your HP Officejet Pro 8600 n911a it will not power off, when you press and hold the power button.
I would like you to start here: The HP Printer Won't Turn On or Respond When the Power Button is Pressed, please note *If you are using a surge protector, extension cable, or power strip, follow these steps to plug the printer directly into a wall outlet to make sure that the power source functions correctly.
Let me know the outcome, I will watch for your reply.
Thanks in advance,
HevnLgh
I work on behalf of HP
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Can I print from my iPhone 4 using an HP Officejet Pro 8600 N911a

Can I print from my iPhone 4 using an HP Officejet Pro 8600 N911a. And if so how do I do this????

Hi stacy7560,
You can print from your iPhone4 to your 8600 using Apple's AirPrint feature. I have a few steps you can follow to do this:
1. Make sure the iPhone is on the same wireless network as your printer.
2. Select the mail application on the iOS device and open an email you wish to print.
3. At the top of the screen, locate and press the action icon.
4. Select the "Print" option.
5. Make sure your printer is in the top field of the Printer Options screen. If not, tap “Select Printer.” Your printer should appear.
6. Press the “Print” selection.
Note: To print a photo, follow these same steps once you have opened the image you wish to print.
Let me know if this helps.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

How do I print 4x6 photos on an HP Officejet Pro 8600 Plus via Windows Photo Viewer or Gallery

Dear Experts, I've got an HP Officejet Pro 8600 printer with just one paper tray in which I loaded 4x6 photo paper.
The printer was purchased in January 2014, the latest drivers are installed. Now I would like to print a single 4x6 photo using Windows Photo Viewer or Gallery.I loaded the 4x6 photo paper into the tray as indicated by the little icon labeled 4x6in, so I suppose I got the HW part right. It's just the SW part which gives me a hard time. The available paper size options in Windows Photo Viewer and Gallerydon't include photo paper sizes, just the standard paper and envelope sizes.Hence I checked in the HP Printer Assistant in "Set Preferences" what kind of paper sizes are available, and there is exactly the same list as proposed by Gallery, missing photo paper sizes. So I guess Gallery just picks the sizes from the driver and ther are no photo paper sizes. This is an issue because I prefer to print from my PC using Win 7 or Win 8 and not from a SD card or a USB stick. Any help is very welcome, thank you in advance!

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

Win 7 Wireless connection problem to a Officejet Pro 8600 N911a

I have a Win7 64 bit pc that was connected wirelessly to my officejet pro 8600. Recently I lost connection to the printer with the Win7. I can print from my smartphone but not the Win7 PC. I uninstalled all the printer software Then I downloaded and reinstalled the drivers and tried to connect wirelessly it found the printer but it won't install the driver software. It found the IP address but had :3216/ at the end of the IP address? I can print when I connect using a USB setup. A message also stated that the PC and printer are not on the same router. However they are signed in to the same router name and password.

Hello there! Welcome to the forums @Tombi
I read your post about how your Officejet 8600 is not communicating over your network to your Windows 7 computer. I'd suggest checking the guide below and following the steps. If the printer happens to be on another network, these steps will sort it all out and you should be connected by the end!
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
Good luck to you! Let me know the results
R a i n b o w 7000I work on behalf of HP
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Can't Open Officejet Pro 8600 Software in Windows 8.1

I have Windows 8.1 64 bit. I installed Officejet Pro 8600 e-all-in-one-printer N-911a using OJ8600-1315.exe. The printer and software worked fine in Windows 7. In Windows 8.1, the printer works well wirlessly. It prints, scans, and copies with no problem. I can use the window on the printer to start scanning and copying. However, I have an icon on the Windows 8.1 Start Page that says Officejet Pro 8600. When I click on it, it opens a window labled HPSolutionsPortal.hta - Microsoft Visual Studio. I do not get the Officejet software where I can control the resolution of scans and files produced by the printer. How can I access the HP Officejet Pro software?
This question was solved.
View Solution.

Gi,
From the Control Panel go to Programs and then select Default Programs.
Click on Associate a file type or protocol with a specific product.
Locate the .hta prefix, double click it, click on More Options and select the Microsoft (R) HTML Application host option instead the selected Visual Studio.
If you cannot find this option within the list scrool to its very end and click on Look for another file on your PC.
Browse and select C:\windows\system32\mshta.exe.
Confirm the changes and check for any difference.
If you still see any other type of error, install the patch by following the steps for Windows 8 below:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=c03640384&lc=en&jumpid=reg_r1002_uk...
Regards,
Shlomi
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HP Officejet Pro 8600 N911a - Print when Fax is Not Saved

Can I make it so a fax is printed when it's not saved? I know I can set it to print and save every time, but I rely on HP Digital Fax to save paper. If a fax is not saved, either due to a network error or if the computer that it usually saves to is shut off, can the fax just be printed?

, it's nice to meet you. I think I found something that may help with your faxing dilemma. This information was in the User Guide for the Officejet Pro 8600 e-All-in-One Printer - N911a; pg 69. Set up backup fax Depending on your preference and security requirements, you can set up the printer to store all the faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives. The following backup fax modes are available:On > The default setting. When Backup fax is On, the printer stores all received faxes in memory. This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory. NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls. NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations.
On Error Only > Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory.
Off > Faxes are never stored in memory. For example, you might want to turn off Backup fax for security purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls. NOTE: If backup fax is enabled and you turn the printer off, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the printer was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the printer is turned off. To set backup fax from the printer control panel 1. Touch (right arrow), and then select Setup.2. Touch Fax Setup, and then select Advanced Fax Setup.3. Touch Backup Fax Reception.4. Touch On, On Error Only, or Off. Reprint received faxes from memoryIf you set the Backup fax mode to On, the received faxes are stored in memory, whether the printer has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel 1. Make sure you have paper loaded in the main tray.2. Touch (right arrow), and then select Setup.3. Touch Tools or Fax Tools, and then select Reprint Faxes in Memory. The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on.4. If you want to stop reprinting the faxes in memory, touch the Cancel button. Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

New (bought last year) Officejet Pro 8600 Plus and I can't get the ADF working.

9 month old Officejet Pro 8600 [CC78E4]
Product Number: CM750A-64001
Serial Number: CN1CD1K1CV
ADF used rarely and on the occasions I have tried it it always gives me this problem - even for a copy as opposed to a scan
ADF not working on 5 page document
Tried using 1 page
always get "Reload original in the automatic document feeder (ADF) and try again@
either from the front panel or from the HP scan utility on my PC.
I have been through the process recommended on your support pages for resetting the printer (remove power cord)
Please HP experts come to the rescue!

Hi - You can find the different UK numbers at this location:
http://www8.hp.com/uk/en/contact-hp/phone-assist.html
The good news, as you mentioned is if it is less than a year old, it will be taken care of under warranty at no charge to you.
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I am an HP employee.

Hp officejet pro 8600 scan to windows 8 computer

can anyone out there assist, attempting to get my hp officejet pro 8600 to scan to my windows 8 computer?

Ron,
I am having a similar problem.
My printer is on the network, I've installed all the software (full feature), but I can't seem to find where you guys put access to the 'control pannel' where I can print, scan, etc... directly from my laptop.
It popped up after installation of the software, but when I closed it I expected to have a desktop icon, or sys tray access. I can't find a way to open up that control pannel again. I have the all in onwe deskjet pro 8600.
Help? Thanks,
H

Webscan problem with HP Officejet Pro 8600 printer and OS Mavericks

I have an iMac with OS 10.9 Mavericks installed and an HP Officejet Pro 8600 Plus N911g printer. I recently downloaded the "HP-Inkjet-SW-OSX-Mavericks_v12.34.37" software update from the HP website but, since installing it, the image preview feature on Webscan now only shows a black screen and I cannot download the scanned image. I have uninstalled the update and reinstalled the old software - "Officejet-Pro-8600_v12.23.0" but the problem persists.
I am not sure if this is an HP problem or a Mavericks bug. Any advice/help would be greatly appreciated

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP OfficeJet Pro 8600 Premium and OS X 10.8.3

Hello,
I had my HP OfficeJet Pro 8600 Premium set up to print to a network folder and after the recent updates from Apple this week for the HP drivers I can no longer scan documents to the network folder. It now says Incorrect Credentials. It was working prior to the update. I have tried resetting the settings and no luck. I can scan to the computer directly but cannot scan to the network folder. Any ideas?

@sthawkins5 - your problem with scanning to a network folder is really advanced and I will do my best to help by providing two links instead of just one. I have this main HP document about "How To Setup Scan To Network Folder" and should cover the basics. But for the advanced user, here is a thread that relates to exactly what you are having problems with: "Scan To Network Folder on 8600." Read through this and tell me if it is of any assistance.
@ohmiss - you would not use bluetooth to print to this printer. "Email to printer" is called ePrint. You have a little icon (paper with circle behind it) in the upper-left hand corner of the touchscreen display that will walk you through how to set that up. Unfortunately, there is no such thing as Scan to Phone Number as this printer has an actual land-line plug in on the back of it and requires that to fax. If you want, it has a Scan to Email Wizard when you double-click on the printer icon on your desktop that will assist you in setting that up. You may want to contact www.eFax.com about purchasing a monthly plan that allows you to fax from your computer and after you setup ePrint, you can put your printer's email address in eFax "receiving email" section and when you get a fax it will print.
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HP Officejet Pro 8600 n911a - not working, again

I purchased this printer (Officejet Pro 8600) last week. Set up was really difficult. A PC laptop set up quickly and works fine. My iMac and Mac Book - coulnd't 'see' the printer for set up. I managed to install drivers and achieve printing by using a USB cable to set up the wireless' connections using the IP address.
All worked for Wednesday to Friday. This monring, both Macs find the printer 'unreachable', the PC is printing fine.
I have:
Hard reset the printer
Downloaded the Apple support files, and restarted
Downloaded the most up to date drivers from the HP website
Still nothing. What next?
My Mac is using OS 10.8.5
This is costing me time and money, not withstanding the purchase price. What next ... I need a printer - or I wouldn't have paid for one.
All help gratefully received.

Good news - I've managed to add a static IP address.
So, for now at least, the iMac and Mac Book can see the printer and print. Hopefully it lasts ...
Still cannot 'scan to computer'. It works on the pc, but I cannot scan to/via the macs - which is what I need to do. And no, I cannot share a network folder on the pc (it is not mine). Is there any way around this? It used to work fine with the HP scan software on my old Deskjet F4580 ... any advice appreciated

Officejet Pro 8600 N911a and windows 8.1

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