Officejet pro 8600 not responding

Hi everyone,
I have an HP officejet pro 8600 printer. I was running it wirelessly from my desktopo tru the router. I then installed it in my HP Envy notebook to print also ducuments and it worked. Then, I tried to install the sofware on my Mackbook Pro which I downloaded it from HP website (It didnt work) but then it just stopped printing for my desktop and Envy notebook as well. My desktop is an HP running on windows 7. Anyone with ideas would be highly appreciated.

Hi cipote,
Welcome to the HP Forums!
I see that you cannot print with your HP Officejet pro 8600 from your Windows, or Mac computers on a wireless connection. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection
Hope this helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Similar Messages

HP Officejet Pro 8600 not scanning to computer

My HP Officejet Pro 8600 is not scanning to my computer HP computer, Windows 7. This has worked fine for quite some time, not sure what happened to change it. It is a wireless connection but the printer works, and I can scan to a memory card just not to the computer. The printer software doesn't give me the option of opening the scanner. Another program said the scanner is not enabled but nobody has touched the computer! Any suggestions in language I can understand would be greatly appreciated!

Too bad nobody answered yet. It sounds like some simple troubleshooting can help narrow down the problem, but I'm no expert and all I can suggest is to try posting the question to http://answers.microsoft.com/en-us/windows/forum/windows_7?tab=Threads.

Officejet Pro 8600 not able to be set as default printer

I've just installed the Officejet Pro 8600 on my wireless network. It was added correctly using WPS andindicated no problems found on the wireless network test results that the printer did. All items were listed as 'PASS'. It is showing up in the device and printers on my Windows7 64-bit machine. When I right-click on the printer icon, it does not allow me any option to set it as my default printer and it also doesn't show up as an available printer from any application to print (like from MS Office). The device driver was auto-located by Windows, so there is also no option for me to update it. Anyone have a solution for what I need to do to get the printer available to actually print too?? Thanks.

Hi,
I had a smiliar problem for the same printer that I bought just yesterday.
Despite numerous troubleshooting tasks, I was still unable to make the printer my default one.
I tried
- switching from wireless to USB connected
- uninstalling and reinstalling
- cleaning registry entires as directed here:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup-e-g-Windows-8/Cannot-Set-HP-Officejet-...
- running troubleshooting wizards and more...
So... after yet another re-installation, I went here:
https://h30495.www3.hp.com/help/about
and clicked on Printer Support under Additional Help (down at the bottom)
- choose North America
- choose HP Support - United States (English) --> Product Support and Troubleshooting -
- now - here - IMPORTANT - http://www8.hp.com/us/en/support-drivers.html :
DO NOT Enter a product name/number
- but choose
Or automatically find your products and solutions - click on START button
you may need to ALLOW your antivirus software to scan your computer and after a minute or so you will get a response like this:
1 HP products were discovered
»HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Serial Number: Product # here Product Number: Number here
Now got to Start - Devices and Printers and RIGHT CLICK on the HP printer device and choose Printer Properties:
The GENERIC NAME "HP Officejet Pro 8600" needs to be replaced with FULL NAME of your printer:
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Click "Apply" - click OK
Now make your printer DEFAULT
GOOD LUCK!

Can you print from the ADF with Officejet Pro 8600 (not plus) & how to print checks in correct order

Client has Officejet Pro 8600 I(not plus) They want to print payroll checks out of QuickBooks but when they put the checks in tray 1, it pulls the check that is on the top, which happens to be the last check # in the stack. Is there a way to print where the printer pulls from the bottom of the check stack as opposed to the top. I've looked and can't seem to find the answer. QuickBooks says we should check with HP and change something in the print drivers?
So I thought it would fix it if they printed the checks from the ADF where I thought I could control if it pulls from the front or back of the stack. When we tried to print from the ADF, it pulled from Tray 1 and we weren't given the option to print from the ADF. (only Tray 1 & 2...which they don't have the 2nd tray anyway) So does this model, not being the PLUS model, not allow you to print from the ADF. (only scan, copy and fax from the adf?)
If we can't use the ADF for check printing, then how can we get the checks to print in the correct order. Meaning, the 1st check # to print should be on the check that is on the bottom of that check stack in Tray 1. Otherwise they have to count out the exact number of checks & place them in the tray. Or reverse all of them which is not an efficient either! I hope this makes sense.

Hi @kceacct ,
I see that you would like to know how to print out the checks in order. I will do my best to help you.
The ADF can be used for copying, scanning and faxing.
From the print driver you can only select the tray that you want to print from.
Changing Print Settings in Windows 8.
You would have to load the checks in order from top to bottom in the paper tray, since the printer just pulls the paper in from the top of the stack of paper.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

OfficeJet pro 8600 not printing for USB attached WIn7

I have an OfficeJet Pro 8600 Attached to Win 7 Dell with USB cable. It scans very well but most of the time when you go to print, it thinks the USB device has timed out and it gives me garbage about where to send a fax to?
I have other computers runing XP that are Wireless devices, and they take longer but print every time something is sent to them.
This connection is 3' away and the printer default & only printer for Win 7 machine. Under printers and devices it always sees the printer.

Try to run the Print and scan doctor and check the results.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03275041
Also, see if you can get another USB cable. Let me know the results.
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HP officejet Pro 8600 Not connecting right to my new Mac Pro Air. Looses signal.

I recently bought a Mac Book Air. I have a wireless HP Officepro Jet 8600 that sometimes works for printing and a lot of times it does not get the signal. I am ready to throw my HP out the window. Had tech come in twice. Gets it and than it looses the signal. We probably do not have it connected correctly. Please help.
Thanks
Carlman

Hi Carlman,
I'd like to help you obtain a more consistent connection. I feel that disabling the IPv6 would help us accomplish this. Please use the instructions in the following post to enable only the IPv4.
Re: Office Jet Pro 8600 N911a printer
The IPv6 often times causes interference with the IPv4, thus I believe this should resolve the issue.
Please let me know if it does or does not, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Win 8.1 and HP Officejet Pro 8600 not connecting

Priior to installing Windows 8.1, my printer worked fine. I installed Windows 8.1 and came across the message - Printer Error - Before you can perform printer-relate tasks... I removed and reinstalled the printer and it worked. I printed several documents yesterday. This morning, went to print and the same error message appeared, printing error. I checked under devices and printers and the HP printer was grayed out. When I clicked on the printer under device and printers, it says printer not connected.
I am using the printer on a wireless network.
Please help in this matter.
This question was solved.
View Solution.

Hi Dennis1825,
I understand you've been having some issues with your Officejet 8600 printing since upgrading to Windows 8.1. I'm sorry to hear this has been happening but I will certainly try to help.
To get a little extra help with this issue, I'd like you to download and run the HP Print and Scan Doctor (running for both Fix Printing and Fix Scanning to make sure it doesn't detect any issues) and hopefully it should be able to fix this for us.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP officejet pro 8600 "not found" after installation on Dell laptop with Windows 7 op syst

downloaded software from internet and it shows that it's been installed on computer. Printer is on and shows that it is connected to the network. Networks match on computer and printer. Printer not printing from computer but did from my phone. "printer not found" message comes up during connection process on the instal wizard. I am using a Linksys wireless broadband router. I've tried all the troubleshooters and found that there was a driver error, but I don't know how to correct this.

Hey @mech3320 ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand that you are having some trouble with the driver download on your AMD chipset but not your Intel one.
I recommend that you try the web download of the drivers after you uninstall the ones that you tried form the CD.
Driver Download Page
Let me know if the web drivers work better for you or not.
I worked for HP.

HP Officejet Pro 8600 not able to connect to internet ip setting disabled

My printer has been connected and working in wireless mode for 2 months. now not able to connect and printer is locked and shows "IP no link".

Power off both printer band router. Power on router wait 3 mins. Power on printer and verify it connects to your router and you have a valid IP. Reboot computer and now try.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8600 not working with Windows 8.1

I got a Trojan virus on my computer and had to have it wiped clean. I've been trying to reinstall the printer, which is on a wireless network. The computer initially identified the printer on the wireless network and I installed it. It worked OK for a couple of days. Today I developed a problem, that the printer would not print from various cloud-based programs that I routinely use, in one instance it deferred to the Microsoft program and worked. Then I started to get messages that the printer would not work until One Note had been used for the first time. (I have never used One Note) I went through a whole trial of trying to get One Note installed, it finally said the trial period had expired and I was unable to start the program. The Microsoft process I went through had me change my Microsoft password. At this point the printer totally stopped working. It is completely dead. I have plugged the computer directly into the wall outlet to no avail. The HP information page says the printer is "offline", but when I went into control panel, discovered that the computer does not identify a printer anywhere. It might be helpful to know that I installed Nuance PDF standard yesterday. Any idea what's going on?

Hello Betty7,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with getting the printer reinstalled.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it fails as well as any error codes it may generate.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp officejet pro 8600 not accepting my wifi password

I am unable to set my printer up as it will not accept my wifi password can any one help?

Hello,
Are you getting an error message while typing in the password? If so, what is the error message?
You could be having an issue with the wireless radio.
Can you give a little more information about the issue you're having?
Also, remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
I really appreciate it!
Thanks!

Officejet pro 8600 not printing. lost in print que

Out of the blue printer begins loosing print jobs. Have reset printer like HP instructs, and I have turned off both iMac and printer and restarted them. There is nothing to print. The que goes empty - before and after a reset, the print job shows to be printing, but nothing happens, then the print que blanks out.
It is a bonjour or airprinter. No usb hooked up. The utilities will make it print, but nothing else from the apps will print. A newsletter deadline is staring me in the face. What a time for this to happen.
I had a problem about a month ago and installed the firmware from HP and the latest drivers from HP. All went excellent. About a week later Apple downloads and installs a new(er) driver and all worked fine for about a week and then the print que began to slow. Now it has stopped. Need some help here.

Hello, might try this...
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7/10.8 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
    1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    2.    Choose System Preferences from the Apple menu.
    3.    Choose Print & Fax from the View menu.
    4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."       As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.

OFFICEJET PRO 8600 PLUS HAS POOR QUALITY, BLACK TEXT HAS HORIZONTAL LINES & FADING

I have a Officejet Pro 8600 Plus which is a few months old. It gets light use although I'm a graphic designer working from home.
The problem just started with a very poor print quality. The black text fades in and out, has horizontal lines through it. The color text also has horizontal print qualities.
I replaced all of the color ink cartridges, the black is mostly full.
I have repeatedly run the Align Printhead and Clean Printhead functions on the printer with no improvement.
What can I do at this point? I need the printer function very soon.
I'm on a Mac OS 10.7.5

Hello Brembo50,
Welcome to the HP Support Forums!
Regarding the Officejet pro 8600 not printing a clean crisp black text, the steps you have done are very good attempts to resolve.
When you printed the cleaning, did the characters print clean and crisp? It should look like this:
Please excuse the blurry image and colors should be on the bottom of the page, how ever the above should give you an idea of what it should look like.
Performing the steps in this HP document: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help. It will have you doing steps you have done already, I recommend doing the steps but you could skip the steps you have done already.
Let me know how things look now,
JERENDS
I work on behalf of HP
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Envelope wont print on Officejet Pro 8600

why will my Officejet Pro 8600 not print an envelope using Windows 7 and Word 2003? It acts like the envelope prints then spits out a blank envelope and prints the info on the next sheet of paper.

Hello there! Welcome to the forums @Deano737
I understand you're having troubles with printing to your Officejet 8600 Plus and setting up scan to email to your Mac, running Yosemite. I have some ideas in mind to offer you that may help.
Here they are. In order try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature Driver here: HP Officejet Pro 8600 series Full Feature Software and Drivers
Also, download the Apple driver: HP Printer Drivers v3.0 for OS X
Now try setting up scan to email and scanning through the HP scan software, and printing.
Keep me posted with the results!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8600 touch screen will not respond

Hi,
I have the HP Officejet Pro 8600 and the touch pad will not turn on. The power is on! I actualy cannot turn it off by pressing the off button, even when I unplug it and plug it back in it is like it was never unplugged. This all started when I updated my MAC to the new operating system and then I noticed where the paper comes out there were blue blinking lights. I pressed the off button and the lights stopped, but now nothing will respond. This is a wireless printer. Please advise what to do.
Thank you,
Tanya (Personal information removed)

Hello Tanyaward,
Welcome to the HP Forums.
I see that you are having an issue with the touch pad not responding or lighting up.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once the printer is connected to a wall outlet, please attempt to use the power button to turn the unit off and then back on again. This will do a semi reset on the unit.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet pro 8600 not responding

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