Officejet Pro 8600 Plus does not receive faxes

I have run the HP troubleshooting fax diagnostic on the device and the report indicates all items pass.
Yet the machine will not receive a fax.
Suggestions?

Hello @markg2 ,
Yes you are correct about having to lie for the auto answer when using the wizard.
Since you have the double ring try the following.
On the front panel of the printer, touch the arrow on the right.
this will scroll the options. Touch Setup.
From here touch Fax Setup.
Scroll down and touch Advanced Fax Setup.
You should now see an option for Distinctive Ring.
Touch this option.
Choose either the Double Rings, or the Double & Triple Rings option.
This will get your printer to answer the distinctive ring you have setup, and allow your voicemail to answer regular calls.
From the Fax Setup menu, go into Basic Fax Setup.
From this menu you can turn on the Auto Answer feature, and change the number of rings to answer.
I hope this was more helpful.
Thank you for the additional information.
Aardvark1
I work on behalf of HP
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Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

HP Officejet Pro 8600 Plus will not copy even after hard reset

HP Officejet Pro 8600 Plus on Windows 8 OS
Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.
Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
Placed document on glass; hit copy; hit black; Unit pulls sheet of paper; unit scans document (squeaks while scanning); after period of time, it spits out paper & reads "copy cancelled", but does not clear or return to home screen.
HELP!!
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Hello,
Please check your private message inbox for the reset I'm going to send you.

HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

An associate and myself installed the built-in drivers for the HP OfficeJet Pro 8600 Plus multi-function (network) printer on a Windows Server 2012 Standard server installation and everything worked fine whenever I want to print anything directly from the
Windows Server machine (there's a reason for this, so please understand that ;) ).
We were able to print without any problems from the Windows Server 2012 machine, using the drivers from Microsoft. Mainly, because HP has not listed any specific support for Windows Server 2012, only Windows Server 2008 R2, however, the drivers that
came with Windows 2012 seem to work very well.
PROBLEM: I later had to promote the Windows Server 2012 to a Domain Controller, and created the Active Directory configurations, even enabled the Print Services. After doing all of that, the HP printer will not print anything. It's like all print
requests directly from the Windows Server go to Nil.
Has anyone encountered a problem like this before? The only thing I can think of is that after perhaps something affected printing directly once we promoted the server to being a DC, and added other features / roles. I even tried installing the
HP drivers for Windows Server 2008 R2, and the results are still the same...nothing prints. Trust me, the printer is set as the Default Printer and even when choosing to print, we make sure the HP OfficeJet Pro is selected, and is on, as other Windows
Client PC's can print to it directly.
Does anyone have any suggestions we could try? Thanks in advance.

While it is quite a while since this was posted - I can concur a similar issue exists.
We have spent the better part of a day trying to work out why other HP printers work fine but our 8620 prints are not printing and going to Nil. The print server is hosted on a shared DC. Comparing to the initial posters details, for some reason
it seems to be most commonly related to the OfficeJet Pro 8600/8610/8620/8630 series printers.
I ended up doing a print server migration from the domain controller to stand alone host and all printers now work from a single server rather than a mix. Domain controller OSes varied from 2008, 2012, 2012 R2 (tested with multiple) and only after
all of those failed then tried a stand alone server os machine as a last resort which worked fine. Printing directly from Win 7 / 8 /8.1 clients to the IP always worked.

HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

Dear support team,
I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
Any recommends?
Thank you in Advance.
Best regards
Conny

Hi Conny,
Welcome to the HP Support forums. I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
After the PDF didn’t print, did you log into your HP Connected account? I’m curious as to what HP Connected indicated about the print job. I have included the ePrint Job Did Not Print document. It has several causes and solutions as to why the PDF didn’t print.
Regards,
Happytohelp01
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Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

Hi All,
I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is
100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

Not a reply but another plea for help.
There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
-Printer bought about 2~3 weeks into Sept 2012
-Installed onto Macbook Pro running Lion (full updated at that time)
-Both wireless scanning from printer to computer and initiated from computer worked fine.
-Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
-Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
-Somewhere along the line it stopped communicating with my MBP
-Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
-Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
-Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
-Reinstalled HP software from disc.
Still didn't work.
-Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
8600 doesn't list my MBP as available computer to scan to
[But all the test pages done whilst in HP Utility, and others, get sent through]
Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
Hrumph
Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
Thanks,
Mike W

OfficeJet Pro 8600 plus will not install , msg Call to DriverPackageInstall returns error 5

I get message "Call to Driver Package Install returned error 5 for package -c\Program Files\HP\HP OfficeJet Pro 8600\Drivers Store\Pipeline\hpup\03.inf-Call to Driver Package Install must be a member of th eadministrator group to install a driver package. Laptop is HP, Core 5, running Win 8.1
No security messages arose during very slow install.
Tried several times, tried to download installation package as suggested btroubleshooter but aborted 4 times (4 hours), other downloads had no problem. Tried changing startup as indicated also, did not correct the problem.

Hi Liam,
The installation CD that came with your 8600 will definitely not work with Windows 8.1 and is not same as the latest online download which you will need to install on Win8.1.
Are you running Win8.1 Pro 32 or 64 bit?
Also make sure you select the right model of your Officejet. There are 3 different models.
HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
HP Officejet Pro 8600 e-All-in-One Printer series - N911
HP Officejet Pro 8600 e-All-in-One Printer - N911a
HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911
HP Officejet Pro 8600 Premium e-All-in-One - N911n
Try uninstalling printer from the control panel and reinstall using the Win8.1 download from the link above.
Thanks

MY HPOfficejet Pro 8600 plus does not print out any e mails. I have added the printer in e-print

I have an 8600 and it will nor print any emails. Either from outlook, Gmail or AOL. I have tried to used it wirelessly or with the usb connection to no avail. It stopped working about 2 weeks ago. It goes to the print preview screen and cycles. I have re installed the software and update the printer. The printer works otherwise. Please help.

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing emails to your Officejet Pro 8600 Plus and I can help you with that, however I'm going to need to know what operating system you have first. If you are not sure what your operating system is you can click here to find it. Once I know what I'm dealing with I'll be better able to help you.

MY HPOfficejet Pro 8600 plus does not print out any e mails. I have added the printer in e-print, an

I am using an HP Officejet 8600 pro plus, I am running Windows 7 64 bit. I get no error messages when I send the e mail, It just never arrives. My email program (Century Link Mail ) indicates that the message was sent correctly. This is a new printer, and I think It is set up right. It does print out my email address correctly and I have added it in e print,but still nothing. Have I missed a step somewhere?
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Hello dnulgoks,
If the email you are sending does not print, there should be a message somewhere that gives us a clue why it is not working. Normally you receive an email reply to your personal email address where the email was sent from telling you whether the ePrint job was received.
If you are getting this email and it is still not printing, the next place to check would be in your ePrintCenter account. You will need to login to this account on http://www.eprintcenter.com and check the "Recent Print Jobs" to see if there is a message regarding your print job. This normally looks like "Printed", "Cancelled", "Rejected", or "Pending".
You may also try power cycling the printer. You can do this by:
While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.
Let me know if you still have questions and I will try to assist you further.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HP Officejet Pro 8500A Plus- Does not print; requires power off/on to reset.

I've spend a month trying to resolve this issue. When printing wirelessly, documents hang in the queue and never print. When the printer power is cycled off then on, documents will print wirelessly, but only for a temporary period of undetermined time. The next time I use the computer the problem is repeated. I have uninstalled and reinstalled the software several times. Running the HP Print and Scan doctor indicates everything is fine. It isn't. Your expertise is appreciated.
This question was solved.
View Solution.

Download and run this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

OfficeJet Pro 8600 Plus will not print

My Macs running 10.10 are not able to print from my printer. I have reestablished wireless connections and have also ensure the latest updates to the printer were downloaded. Nothing has worked. I have also tried to download new drivers but I cannot download them. After clicking download, the page just brings me back to the select language page. Anyone else have this issue or know how to solve it?

Hello,
Jamieson
HP Support Agent
I have a Macbookpro that stopped printing wirelessly to my HP printer. I tried everything I could think of then an Apple rep worked on it for 45min with no luck. I then followed your suggestions. PRESTO!
THANK YOU!
Neal

Officejet Pro 8600 Plus will not maintain "wired" connectivity

Get a message "Unable to communicate with printer". The printer is direct wired to router, but for some reason will loose connectivity. Rebooting cable modem and router seems to fix for a while. Anyone know of a solid fix to this problem?

Hi,
What operating system you use on your computer? which security programs you use on your PC?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Can't print on Officejet Pro 8600 Plus with OS X 10.10.1

I tried to set up Scan-to-email on my Officejet Pro 8600 Plus. Not only was I unsuccessful at that, i am now unable to print from my iMac running OS X 10.10.1 Yosemite or from my iPhone, which I used to be able to do. I redownloaded the Officejet driver, but not luck. I can scan to my computer, but still can't print. PLEASE HELP!

Hello there! Welcome to the forums @Deano737
I understand you're having troubles with printing to your Officejet 8600 Plus and setting up scan to email to your Mac, running Yosemite. I have some ideas in mind to offer you that may help.
Here they are. In order try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature Driver here: HP Officejet Pro 8600 series Full Feature Software and Drivers
Also, download the Apple driver: HP Printer Drivers v3.0 for OS X
Now try setting up scan to email and scanning through the HP scan software, and printing.
Keep me posted with the results!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8600 Plus does not receive faxes

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