Officejet Pro 8600 Plus not connecting

My printer has stopped connecting to my computer. When I click on the control panel on the printer for wireless connection, it tells me that the wireless connection has been disabled and I should contact the printer's administrator. I am the only user of the printer, so this is not an answer. I have spent hours trying to get this printer to connect to my MacBookPro, and it won't recognize the printer even with a cable. And the printer driver seems not to have been updated for over two years (a link to an alleged more current version leads to a dead web page). I have run the HP wireless setup software on my Mac repeatedly but it fails to connect to the printer.

Hello @JeanneS1 ,
Welcome to the HP forums.
I understand that you are haveing a problem connecting to your 8600 Plus over the wireless network.
I would like to help.
I would doubble check the wireless on the printer.
Touch the wireless icon, if it has an IP address Type it inot safari and try to reach the EWS.
If it does not have an IP, or says no link, go into the setup menu.
Then go into the Network sub menu and select the wireless setup wizard.
If the printer has an IP address and you can't reach the Embedded Web Server (EWS), I would power off the printer.
Then unplug the power to your router of one minute. Plug the power back into the router and turn the printer back on.
When the blue wireless light on the printer stops blinking try to connect the printer again.
If the newtork connection is fine, I would uninstall the HP software again.
Then I would verify and repair the disk permissions.
Once that is done, check for Apple updates.
Restart/reboot the Mac.
Install the HP software again.
Aardvark1
I work on behalf of HP
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HP Officejet Pro 8600 Plus Not Recognized On The Network

I have a CenturyLink DSL Modem/Router that has 4 ports on the back. I use Port 1 on the DSL Modem/Router to conntect to my NetGear Router. I use Port 2 on the DSL Modem/Router to connect my HP OfficeJet Pro 8600 Plus printer. I use Port 3 on the DSL Modem/Router to connect my Brother MFC-7360N printer. I am not using Port 4 of the DSL Modem/Router.
My NetGear Router is used to connect all wired desktop PC's (5) in the house.
I was able to successfully install the software for the Brother printer on all computers and can print on the Brother printer from any of the desktop pc's.
I have the software for the HP printer installed on all computers but on the WIN XP desktop pc I cannot detect the printer on the network. During the setup process the software detects that the HP printer and the WIN XP pc are connected to two different routers (the DSL Modem/Router is being detected as a router by the WIN XP pc). On the other desktop pc's which are running either WIN7 or WIN8 there is no detection problems even though the printer is connected to the DSL Modem/Router while the PC is conntected to the NetGear Router.
Does anyone have any knowledge as to why I am having this problem. The problem seems to be only with the WIN XP pc and not with the WIN7 or WIN8 pc's.
This question was solved.
View Solution.

You are running a double NAT scenario, not good. Simple fix, put the gateway unit (modem/router) in bridge mode, which will disable the router functions and just make it a modem. Now connect the Netgear router to the gateway unit and have this handle all your wired and wireless connections.
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Officejet Pro 8600 Plus, not appending number in sequence to base file name when saving PDF.

Officejet Pro 8600 Plus (new today - everything else working great), Vista 32-bit, HP desktop.
After scanning documents and creating a PDF file (Save to file on my computer w/USB connection), using HP Scan, it does not append numbers in sequence to base file name. HP Scan (Under Advanced Settings/Destinations) reads that it will do this (when you over over the base name field). Perhaps I have to enable something. Do you know how I can do this? Thank you.

I'm not really sure what's going on. The install might not have written right. Try uninstalling and installing from a fresh download. Let me know what happens.
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HP Officejet Pro 8600 Plus not able to use full features

HP Officejet Pro 8600 Plus (Model No. N911h)
Serial No.[Personal Information Removed]
Windows 7 Professional Service Pack 1
The printer is being used on the desktop as a network printer. Windows Firewall is turned off. Office uses Trend Micro Antivirus. Able to use full features like digital fax, print, scanning only when Trend Micro Office Scan is offloaded. Printer was taking dynamic port so created Standard/TCP-IP port created. Even this did not solve the problem. Trend Micro administrators say the port is open. Not sure if anything particularly needs to be allowed by Trend Micro. Spoke with HP support system over phone. They are also not sure what is to be done rectify the problem.

Hello,
I see that you're having an issue unblocking ports for the printer.
Here is a list of the ports that needs to be unblocked. Hopefully this will help.
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the
HP device.
• Incoming (UDP) ports: 137, 138, 161, 427
• Outgoing (TCP) ports: 137, 139, 427, 9100,
9220, 9500
The ports are used for the following functions:
Printing
• UDP ports: 427, 137, 161
• TCP port: 9100
Photo card upload
• UDP ports: 137, 138, 427
• TCP port: 139
Scanning
• UDP port: 427
• TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
• UDP port: 427
• TCP port: 9220
HP device installation
UDP port: 427"

Officejet pro 8600 will not connect to wireless network

I have an new Officejet Pro 8600 that I am trying to set up. I have run the the wireless network setup wizard multiple times. It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network"
The wireless network test results suggestes that MAC address filtering may be the problem. There is no MAC filtering function activated on our wireless router.
The wireless router is a Verizon Actiontec MI424-WR 802.11 b & n
We have computers running both Windows XP and MAC OS X.
One of the reasons that we purchased this printer is for the wireless capabilities. If it will not conect to the web then it may be going back.

Hello,
Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
Please follow the steps below to access the Advanced Security Settings:
http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
Below you will see the Network Authentication settings.
Select either Open System Authentication or Both.
Shared Key Authentication is not supported by the printer, and i believe this might be the cause for the connection failure.
Please let me know of any change,
Shlomi
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Officejet Pro 8600 Plus not working wirelessly with MacBook Air 10.9.2

Downloaded drivers did not work - Apple cannot solve. When I tried installing the software from the disk it says it is only compatible with OS 10.7 or below. Mine is 10.9.2
I have two of the Officejt Pro 9600 Plus printers in separate locations and have the same issue with both printers.

Hi Danecrazed, maybe this link below can help you. This will direct you to download the Mac HP software for 10.9 support.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4159&lc=en&cc=us&dlc=en&sw_lang=&product=4323...

OfficeJet Pro 8600 Plus - Wireless connection issues with Wireless Extender

I have a TPLink Wireless 300MBps wall plug extender to boost the wireless signal around my home.
When in use my OfficeJet fails to connect to the wireless network at all, even if you 're-configure' the wireless as a new connection from the printer.
Turn off the extender, reboot the printer, and voila - it connects within seconds.
Any ideas as to what I can try?

I think there are several things at play here. The most suspicious is that the extender and the router are not the same brand. There may be some protocol issues with this setup that the printer will never be happy with.
Can you move your main router and forget the extender?
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Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

Hi All,
I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is
100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

Not a reply but another plea for help.
There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
-Printer bought about 2~3 weeks into Sept 2012
-Installed onto Macbook Pro running Lion (full updated at that time)
-Both wireless scanning from printer to computer and initiated from computer worked fine.
-Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
-Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
-Somewhere along the line it stopped communicating with my MBP
-Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
-Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
-Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
-Reinstalled HP software from disc.
Still didn't work.
-Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
8600 doesn't list my MBP as available computer to scan to
[But all the test pages done whilst in HP Utility, and others, get sent through]
Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
Hrumph
Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
Thanks,
Mike W

Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

i have an hp officejet pro 8600 plus. had it for 6 months or so. intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices. recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes. but then it stops working. it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
i have an apple airport exptreme router. it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
any ideas?

Hi henryje,
Sorry to hear you are experiencing these issues. I would be glad to help.
Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
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HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

Hi
We have an HP Officejet Pro 8600 Plus (purchase here in UK approx 9-12 months ago) which has sort of worked OK wirelessly but finance industry compliance requirements now require me to connect to it by normal ethernet cable.
When I disable wireless and plug in a (tested and working) ethernet cable it does nothing. I have done a factory reset (via the screen menu) to remove any previous settings. Turned off, turned on, still nothing.
I have restored Network defaults also using the menu command within settings - network; no difference.
In Network - wired summary the screen says:
IP: Not applicable
MAC: xxxxxxxxxxx (not for sharing here)
Hostname: xxxxxxxxx (not for sharing here)
Wireless Direct: Off
I have tried it with IP settings turned to Automatic (DHCP) - no joy.
I have tried it with IP settings turned to Manual(Static) - when i then type in the static IP address that is within the router range (but outside the DHCP reserved range) as soon as I press Done, the settings are lost i.e. 192.168.0.102 - push 'Done' and the IP goes back to 000.000.000.000
The same when entering the default gateway and subnet masks.
I have restored to defaults several times, tried manual and DHCP several times, no joy.
Please let me have some serious suggestions at the earliest opportunity. Just to reiterate I have tested the network connection and cables with other ethernet equipment and they are working. My questions include:
1. Anyone know how to make this printer actually store the manually entered IP addresses etc?
2. What am I missing about the wired setup?
3. Is this a known issue? Is it an issue with the hardware ethernet socket or something?
4. Also in this forum there are references to a Hard Factory reset that is apparently different to the menu 'Reset to Factory Defaults' but links to an article about it just give a 404 error, not found. [Does HP actually have two different levels of Factory Default and if so, God knows why! Does anyone know a working link to this information please?

Hello Qw8, welcome to the forums!
I read your post about not being able to successfully install your Officejet 8600 Plus to your wired network. I will do my best to find suggestions for you to try. I would first like to know which Operating System you are installing the printer on to help me with my research.
If you haven't already, run the installation (HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers) with your security and firewalls disabled to see if the proper connection can be made.
I do see you ask about other resets and there are others however, at this stage they may not be needed. If they are, I can send you a private message at that time with that information.
Please let me know your OS and we will go from there!
Have a wonderful weekend
R a i n b o w 7000I work on behalf of HP
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Air print on iPad does not connect to officejet pro 8600 plus

My macbook prints fine wirelessly to our hp officejet pro 8600 plus with an arris TC862 router. IPad, however, will not. Is there an easy fix that will not disrupt my computer's wireless connection because I did not find it easy to set up, so don't really want to redo that connection. bluetooth is off and ipad and printer are on same network.
Thanks in advance!
Hull1968

Hi,
You may have already tried this but try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.
Other things to check would be that there have been no recent changes to the wifi password.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

HP Officejet Pro 8600 Plus - no wireless connection

Hi,
I am now onto my second HP Officejet Pro 8600 Plus. The previous one froze entirely. This one switches on ok, but is unable to connect to my wireless router (even when it is inches away from the router). The blue wireless indicator is constantly flashing, and when I try to set up the wireless connection is just says "searching" and the screen never changes. I have tried restoring factory defaults and restoring network defaults.
Does anyone have a solution please?
Glynn

You are not connecting to your wireless router if the blue (wireless) light is flashing. Move the printer to 3 feet away from the router. Set the router to a fixed wireless channel like 1, 6 or 11 never 'auto' try all three. Use 20 Mhz only or 145Mbps depending on the router. Power cycle both. Connect to your SSID using WPA2-AES encryption with your password. Have to connect to the router successfully first.
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If my post resolved your problem, please mark it as an Accepted Solution ...
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HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity.
We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections. Again, each time this can be remedied by hitting the button on the wireless router.
Today however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
If anyone has any ideas they would be greatly appreciated.

Hi rtaw,
Welcome to the HP Forums!
I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this information helps you, and let me know if you have any more issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 8600 Plus not connecting

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