Officejet pro 8600 plus printhead

I am in UK and need to buy a genuine HP Printhead for my officejet pro 8600 plus.  Does anyone know where I can purchase this printhead as my printer is out of warranty and the problem is the metal contacts in the printhead which sense the cartridges.

Hello barlanark. I understand you are looking for a print head in the UK. Please contact HP support, closest to your region. You can find the most suitable number here: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Please let me know if you have any other questions or concerns.
Mario
I worked on behalf of HP.

Similar Messages

  • HP officejet pro 8600 plus need to reset, but no screen access due to head error

    hi,
    I had some HP's 8600 but one of them it is dead as printer and it was replaced.
    I need to use it only as scanner (no printing since its problem are the printing heads). The problem I cannot access to the menu through the screen since it is stock with the message mentioning the fail on printing head. The next option it is to watch a demo about heads.
    Im trying to access in order to fix a new static ip for the scan.
    Is there a way to reset so the printing gets an dhcp ip add? So far the scanner works fine through USB connection.
    Thanks in advance

    Hello @Rodrigo_cl,
    Welcome to the HP Support Forums!
    I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer has encountered a hardware Printhead failure and is not allowing you to scan using a static IP because of this. I would like to assist you today with resolving this issue.
    Now, due to the error on the front panel of the printer, you will not be able to perform any resets on your machine. But, if your printer is currently on the network with an automatic IP we can utilize the embedded web server to configure a static IP.
    Is your printer currently on your wireless or wired network?
    Once I know if your printer is currently on the network, I can guide you towards configuring the static IP through the computer. I look forward to hearing from you!
    X-23
    I work on behalf of HP
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  • OFFICEJET PRO 8600 PLUS HAS POOR QUALITY, BLACK TEXT HAS HORIZONTAL LINES & FADING

    I have a Officejet Pro 8600 Plus which is a few months old. It gets light use although I'm a graphic designer working from home.
    The problem just started with a very poor print quality.  The black text fades in and out, has horizontal lines through it.  The color text also has horizontal print qualities.
    I replaced all of the color ink cartridges, the black is mostly full.
    I have repeatedly run the Align Printhead and Clean Printhead functions on the printer with no improvement. 
    What can I do at this point?  I need the printer function very soon.
    I'm on a Mac OS 10.7.5

    Hello Brembo50,
    Welcome to the HP Support Forums!
    Regarding the Officejet pro 8600 not printing a clean crisp black text, the steps you have done are very good attempts to resolve.
    When you printed the cleaning, did the characters print clean and crisp? It should look like this:
    Please excuse the blurry image and colors should be on the bottom of the page, how ever the above should give you an idea of what it should look like.
    Performing the steps in this HP document: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help. It will have you doing steps you have done already, I recommend doing the steps but you could skip the steps you have done already.
    Let me know how things look now,
    JERENDS
    I work on behalf of HP
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  • Officejet Pro 8600 Plus - printing BLANK pages

    Officejet Pro 8600 Plus... printing totally blank pages.  Printer SOUNDS like it's printing... pages slowly feed out and printhead sounds like it moves back and forth...Tried all 3 levels of printhead cleaning... still banks.Tried "print reports" - blank.Attempted a local "copy" at the printer - blank. We've had the printer maybe ~ 2 years.Recently changed out cyan ink cartridge.Used on our wireless network - not directly connected to any computer.Recently upgraded main computer from Windows XP to Windows 8.1Also use a Macbook Pro on the wireless network Help! 

    Also... just downloaded the "HP Print and Scan Doctor"... attempting to print "test pages" and again, they sound like they're printing, but they come out BLANK.  Ink levels are okay.

  • HP OfficeJet Pro 8600 Plus-- ink cold / freeze?

    I have an HP Officejet Pro 8600 Plus.  Bought new ink cartridges last night and left them in car (28 degrees F.).
    will the quality of printing be affected?
    Will there be any damage to the printer?
    Will the life of the ink cartridges be decreased?

    Hello 749,
    I understand you are interested in the proper care for the HP ink cartridges you purchased for your OfficeJet 8600 Plus. To answer your question it is recommended to Keep ink cartridges sealed in the original package until they are installed. Store at temperatures between -15 and 35 degrees Celsius (5 and 95 degrees Fahrenheit). So no, you should not have any problems with the quality or be worried that it will damage the printer.
    I would like you to take a look at Storing and Handling Ink Cartridges and Storing Opened Cartridges and Printheads these great documents have some very informative information that I am sure you will find helpful.
    If you have anymore questions, please let me know.
    Thank you,
    HevnLgh
    I work on behalf of HP
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  • How or where do I find the printer year? HP OfficeJet Pro 8600 Plus

    How can I get the printer year for the HP OfficeJet Pro 8600 Plus? I have looked in printer staus report and the various labels I can find on the printer itself. I'm sure I'm just missing it.I bought it new, so I do not have any reason to think the information was removed prior to purchase. Thanks

    The printer status report has in line 47 the date (rounded to the week) the printhead was installed.  Except in the rare case the printhead has been replaced this would correspond to the date the printer was installed.

  • How do I attach a wireless scanner (HP OfficeJet Pro 8600 Plus) to Acrobat XI Pro?

    How do I attach a wireless scanner (HP OfficeJet Pro 8600 Plus) to Acrobat XI Pro?

    The printer status report has in line 47 the date (rounded to the week) the printhead was installed.  Except in the rare case the printhead has been replaced this would correspond to the date the printer was installed.

  • OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

    Hello:  I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software.  I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
    I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.  
    I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it.  Any help is appreciated.
    Thanks,
    John

    Hi,
    It's an option during the installtion process. Please try the following Utility:
       http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
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  • Officejet Pro 8600 Plus

    Hello.
    I have the Officejet Pro 8600 Plus running on Windows 7. The printer is connected to computer by network and it is linked to the computer.
    All was well with the printer untill I removed Norton and installed McAfee two days ago. Now it will not work, even with McAfee turned off.
    I tried to uninstall and re install the printers programmes and driver, but it will not re install the programme or driver.
    I have uninstalled all HP prog's.
    Stopped all start up prog's except the Microsoft ones.
    Turned off McAfee
    Gone to HP and re installed the software and drivers.
    These downloaded fine (took a few minutes and 123.00 MB copied) and installed.
    Accepted HP licence terms and ran printer installation programme.
    Got instalation complete message.
    But it is not installing!  Where is it downloading the programme and driver to?
    Downloaded the HP Print and Scan Doctor. This finds printer and says programmes not installed. it then downloads them, but it never works. Even with McAfee firewall and scanning all turned off. If I then run it again, I get the same mesasage the programmes not installed, though it just seemed to do it....
    If I go to devices / printers there is no Officejet Pro icon like there was. If I try install new printer there, I does not find the correct drivers for this HP model.
    If I go to Start, all Programmes, HP and click on these icons I get message "Shortcut moved or changed"
    I am at whits end with this now. Absolutly hate the McAfee.
    Please help.  Nick
    PS.
    I have got the printer partly working by using the windows available driver HP Officejet Pro K8600 Series, but this is not the correct driver. It will not scan and has very limited printing functionality.
    Windows also shows a FAX - HP Officejet Pro 8600 driver, but this did not work when I tried it. Is this the proper driver for this printer??
    When I try to get windows to download new drivers it goes looking but says it is unavailable and to try again later.  :-(

    Hey there @Nick-S!
    Thank you for posting on the HP Forums!
    I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee.  I would be happy to provide some suggestions that may help resolve the issue! 
    I suggest restoring the network defaults in the printer, power cycling the router and reconfiguring the printer on the wireless network.   To restore the network defaults press the Wi-Fi icon on the printer and go into settings.  Under settings should be an option to restore the network defaults.  Once the network defaults in the printer have been restored power cycle the printer and power cycle the router for 20 seconds.  When the printer turns back on press the Wi-Fi icon again, go back into settings and run the wireless setup wizard.
    I understand you have re-installed the software but the printer is still not recognised.  I recommend uninstalling the HP software one more time.  After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
    To uninstall HP software click here: Uninstalling HP Software
    To perform a disk cleanup click here: Performing a Disk Cleanup
    To download the HP software click here: HP Officejet 8600 Plus Software and Driver
    Please post back and let me know how that goes!
    Cbert
    I work on behalf of HP.
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  • Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

    This is the same issue reported by several other users in this forum to which no solution has been provided.
    I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
    I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0.  More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
    I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service.  I verified that the server name, port number and authentication login/password values were all correct.
    When scan to e-mail is used from the printer, I get an error message:  Cannot connect to server.  Check server name and address.
    When tested from the computer during the setup of an outgoing e-mail profile, I get an error message:  The device could not send the test e-mail message. (EmailAccounts-timeout).
    When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message:  The device could not send the test e-mail message.
    Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG.  With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X.  When I press the Send button, the e-mail is sent successfully through the same SMTP server.
    All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server.  However, it is not clear what configuration parameter is the one that could be causing the problem.
    This question was solved.
    View Solution.

    After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
    Port 25 is the standard SMTP port number.
    Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
    Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
    I had been using port  number 25 as this is the standard one.  However, all tests were failing.  Hence, I decided to try the tests with ports numbers 465 and 587.
    Port number 465 failed with the same errors listed above.  However, the tests passed with port number 587.  After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
    A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
    Historically in Internet mail, both MTA and MSA functions use port number 25.  However, many Internet Service Providers (ISPs)  and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
    With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail.  Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks.  Using a specific submission server is a requirement when sender policies or signing practices are enforced.
    I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail.  I also wanted to provide a possible solution to other users who are experiencing the same problem.
    So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above.  If none of them work, check your mail provider for other possible outgoing server port numbers.

  • HP Officejet Pro 8600 Plus will not copy even after hard reset

    HP Officejet Pro 8600 Plus on Windows 8 OS 
    Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.
    Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
    Placed document on glass; hit copy; hit black; Unit pulls sheet of paper; unit scans document (squeaks while scanning); after period of time, it spits out paper & reads "copy cancelled", but does not clear or return to home screen.
    HELP!!
    This question was solved.
    View Solution.

    Hello,
    Please check your private message inbox for the reset I'm going to send you.

  • Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

    Just bought a new Officejet Pro 8600 Plus.
    The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8).  No 8.5x11 option, which is what I want to use most often.  (this is from the dropdown options after clicking the "Scan..." button)
    Is there something I'm missing?  I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
    Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
    I'm running Mac OS X 10.6.8.  I have installed all software and firmware updates I could find.  I have my printer's region set to Canada, and bought the machine from a Staples in Canada.  Wondering why I can't use any North American size formats?  

    @Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
    @Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it. 
    Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
    Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder.  If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan.  Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size. 
    This seems like the most basic function of a scanner!  I'm really perplexed by this.  I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
    Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software.  I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
    Any other ideas?

  • Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

    I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and  installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either.  And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
    ( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

    Hi lahrm
    I understand  you are having issues scanning on the Maverick.
    I will be happy to assist you with this.
    I have included a document for how to scan on the Maverick.
    I have provided a document for connection issues.
    This document provides directions for scanning to a network folder.
    If you need more assistance just let me know.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • OSX 10.8.5 CS5.5 & HP Officejet Pro 8600 Plus

    I bought the HP Officejet Pro 8600 plus believeing it is MAC OSX compatable however upon trying to scan into Adobe CS5.5 suite of applications I was not able to scan into any of the Adobe CS programs. I can scan from the scanner into a PDF that the HP printer makes and place it in a folder on my computer but I cannot Scan directly into Adobe Acrobat X or any of the CS5.5 programs.
    After a few hrs of searching I found on the user manual on page 50 the following
    "The HP Scanning Software does not support TWAIN and WIA scanning on
    computers running Mac OS X."
    I need to know if this issue has been resolved and if so what is the solution or workaround to scan directly into Adobe Acrobat, Photoshop, Illustrator, Indesign or any of the other Adobe CS5.5 master suite collection.
    From what I have read it seems that there are two issues here
    1 most programs are moving away from twain and WIA in favor of something else forget what it is and HP moved on but did not consider backward compatability important so they didn't include what is needed.
    2. Adobe could use a patch for this other format
    If there is no current solution I will return the MFP (multi-function printer) and look for a replacement. I would appreciate any reccomendations from the community for an MFP that works pain free with Adobe CS5.5 and Mac OSX.
    Looking for high quality scan with document feeder and flatbed, photo print capability does not need to fax.
    Thank you your assistance.

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
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  • WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

    The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
    I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion. 
    I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference. 
    Please help. 

    Right off I have to tell you I do not "speak Mac".
    I assume the "Apple Time Capsule" is a name for a network router?  A syncing device?
    Unless I am mistaken:
    You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier.  The setup Wizard is not necessary for the process.  I should think this is true for the Mac.
    ==================================================​===================================
    If you cannot get someone from the Printing group to answer your specific concern,
    you may have succes with the following:
    The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment.  Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually.  It is a bit tedious, but is may work better than fighting the Wizard.
    OfficeJet Pro 8600 User Guide
    You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
    Select your printer from HP Office Jet 8600 series
    Mac – By Garland_M
    HP Wireless Printer Setup (Tutorial Video)
    Mac
    YouTube Search - HP printer install for mac
    Good Luck!
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    2013 Year of the Snake!
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    Dragon-Fur

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