Officejet Pro 8600 Plus printing issues with Mavericks 10.9

The printer stopped printing (the print queue said printer not connected), so I unplugged the printer (an HP suggestion) for 15 seconds, replugged and it printed the doc in the queue. Printed a few docs for about 5 minutes, then the same not connected message as before.
Repeated steps, repeated results. Tried 3 times and can't figure it out. At least I can print when necessary, but unplugging every time is annoying.
Any suggestions?

Hi,
Try unplugging your router for a moment, allow it 2-3 minutes to restart and reboot your printer, then check for any difference.
If the same persists, have it worked with the same router in the past? may you changed any network settings, replaced a router or may upgraded its firmware lately?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Similar Messages

My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Officejet Pro 8600 plus Printer

I have just purchased the Officejet Pro 8600 plus Printer & installed it with no problems but it won't connect to the internet/web services? It is connected to my home network & will print etc. but when I try to activate the internet as directed, it searches for a while with 'Enabling Web Services (ePrint & Apps)' on the screen & then reads 'Web Services (ePrint & Apps) could not be enabled'.
When I tried to activate the web service during instalation, the page read that if it did not activate I would be directed to a page to download necessary drivers but this never happened & the only thing I could do was to select the 'Next' button which completed the installion without the internet/web service working.
Does anyone know of this issue & if so, can you please tell me how to connect my printer to the internet.
This question was solved.
View Solution.

That is great to hear Roses66. If you could mark my previous post with the 'Accept As Solution" it will help others in this community to find our conversation easier.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Officejet Pro 8600 Plus prints part of page and quits

My brahd-new Officejet Pro 8600 Plus prints part of page and quits. The manual said to clean the print heads and align the printer. I did both of those. It made the problem worse. I'm printing on photo paper - HP Premium Plus. It happens about 1/2 the time.

Hi beantowner2,
I would like to begin with a few questions,
Does this happen when you copy a photo, or only when you print form the computer?
Do you have the printer connected directly to a wall outlet or a surge protector?
What operating system and version is on the computer?
Is the printer connected to the computer with a USB cable or wirelessly?
If you have a WIndows operating system please download and install the latest firmware version for the printer. HP Officejet Pro 8600 N911g_n Firmware.
If you are using a surge protector, I suggest disconnecting and connecting the power directly to a wall outlet.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My HP Officejet pro 8600 plus printer is locked

My HP Officejet pro 8600 plus printer is locked and is offline how do I unlock it because I'm in big trouble.

I had the same problem, HP kept telling me it was my wireless network. But I had paddle locks on my wireless on the printer it self. We finally figured it out. I will try to explain as best that I can. If your looking at the printer, down to the left of the window, press several times just outside the printer window, until it wakes up. Scoll with arrow keys > to the right until you come to the Enable /unenable the wireless. Press up/down arrows to come to the Enable window and reset it from there. I hope I explained this wwell enough to do it on your own. Just to let you know when you are pushing to the left of the window quickly to get it started, you are not pushing any visable button, just keep pushing and will open up in the window. Good Luck

Will my hp officejet pro 8600 plus print from my ipad.

will my hp officejet pro 8600 plus print from my ipad.?
This question was solved.
View Solution.

Hello,
Yes. Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
If that does not help, let me know and I will see what I can do.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Officejet Pro 8600 Plus prints with some programs, but not others.

I have a new Officejet Pro 8600 Plus connected with an Apple Airport Extreme. My iPad and Dell will print without problems. My MacBookPro using OS 10.6.8 will print iPhoto and Excell when using Parallels. It will not print using Appleworks or Office for the Mac. The Mac recognizes the printer and will print the test page. When told to print in Appleworks, the computer says it is printing, but nothing is happening.

Hello homeonthefarm,
Welcome to the HP Support Forums!
I understand you are able to print from an iPad and Dell PC with the Officejet 8600, but unable to from your Mac 10.6.8. Since it will print from the other sources it would appear to me that the printer software is not installed correctly on the Mac.
Try uninstalling the printer software, when you are running the HP Uninstaller, just prior to clicking uninstall I would like you to hold down the Control, Option & Command button then click uninstall.
When ready to install the printer, HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
I hope this suggestion helps.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet Pro 8600 Plus, printing from web cuts everything off on right side

Hello,
I am having a problem with my HP Officejet Pro 8600 Plus cutting of everything ont he right-hand side of my pages when i print anything from the internet.
I am currently using Windows 7 and I am printing from Firefox.
I use Gmail and anything I print from there does the same thing. I see on several other posts here that they tell people to go to the File menu and choose preferences, but when printing from Gmail, I do not see anywhere that has a drop-down File menu to choose from. I also see several people saying to choose landscape orientation to print, however it still cuts off the right side when I choose the landscape option.
When I print from Gmail I am just hitting the printer icon on the upper right corner of the email itself (when you put your mouse over the icon it says "print all"), or I click on the drop-down menu under that icon and choose "print".
When I am trying to print some web pages, I can hit the download arrow to the right of the google search box and then print the downloaded page instead. This usually corrects the problem, but sometimes when I try to download a page, it says there is nothing to download.
Any help you can offer would be greatly appreciated!!
Thank you,
Steel

Hi @steel13
Since the issue only occurs when you print from Firefox, I feel it would be most beneficial if you reach out to Mozilla.
You might first consider resetting Firefox print settings; Fix printing problems in Firefox.
Best of luck.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

[win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >
If I reinstall it will work only till my next restart.
Any suggestions?

@N3CR4, welcome to the forums
I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
Have you tried creating another User Account with Admin privileges and tried installing?
Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
Will the printer install successfully on another PC?
Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
Try unregistering and re-registering the Microsoft Windows Installer service:
1. Click the Start menu and type " cmd " in the search field and press enter.
2. Type in " msiexec /unregister " and then press enter.
3. Type in " msiexec /regserver " and then press enter.
4. Restart your PC and try the installation.
Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
Using System File Checker to Restore System Files
I really hope the steps help, let me know the outcome
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

An associate and myself installed the built-in drivers for the HP OfficeJet Pro 8600 Plus multi-function (network) printer on a Windows Server 2012 Standard server installation and everything worked fine whenever I want to print anything directly from the
Windows Server machine (there's a reason for this, so please understand that ;) ).
We were able to print without any problems from the Windows Server 2012 machine, using the drivers from Microsoft. Mainly, because HP has not listed any specific support for Windows Server 2012, only Windows Server 2008 R2, however, the drivers that
came with Windows 2012 seem to work very well.
PROBLEM: I later had to promote the Windows Server 2012 to a Domain Controller, and created the Active Directory configurations, even enabled the Print Services. After doing all of that, the HP printer will not print anything. It's like all print
requests directly from the Windows Server go to Nil.
Has anyone encountered a problem like this before? The only thing I can think of is that after perhaps something affected printing directly once we promoted the server to being a DC, and added other features / roles. I even tried installing the
HP drivers for Windows Server 2008 R2, and the results are still the same...nothing prints. Trust me, the printer is set as the Default Printer and even when choosing to print, we make sure the HP OfficeJet Pro is selected, and is on, as other Windows
Client PC's can print to it directly.
Does anyone have any suggestions we could try? Thanks in advance.

While it is quite a while since this was posted - I can concur a similar issue exists.
We have spent the better part of a day trying to work out why other HP printers work fine but our 8620 prints are not printing and going to Nil. The print server is hosted on a shared DC. Comparing to the initial posters details, for some reason
it seems to be most commonly related to the OfficeJet Pro 8600/8610/8620/8630 series printers.
I ended up doing a print server migration from the domain controller to stand alone host and all printers now work from a single server rather than a mix. Domain controller OSes varied from 2008, 2012, 2012 R2 (tested with multiple) and only after
all of those failed then tried a stand alone server os machine as a last resort which worked fine. Printing directly from Win 7 / 8 /8.1 clients to the IP always worked.

OfficeJet Pro 8600 Plus Connection Issues

My boss stricly uses his iPad and has the Officejet Pro 8600 Plus for wireless printing. However, he's been having major problems printing. The iPad appears to see the printer on AirPrint, but nothing is getting printed. We've tried connecting the printer directly to our network, and it still won't print. We even got a new wireless router (Linksys E900 Wirless-N300 Router) but that has not seemed to help with the issue. I previously had the officejet 8500 and had multiple problems with it connecting wireless, to the point we just got rid of it. Are there any workarounds other than getting a new printer?

Hi,
Airprint uses Apple's Bonjour which relies on Multicasting.
From my experience, Linksys routers do not have Multicast enabled by their default configuration.
Try modifying the router configuration by entering the router homepage (Its address should be the same as the Default Gateway listed on the printer once clicking the network icon.
From the router config click Security.
Check the checkbox next to Filter Multicast and Save the settings.
Reboot the router and check for any change.
If the issue persists I would also recommend checing for any firmware update to your router, those can improve Multicast traffic handaling in many cases..
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP officejet pro 8600 plus printing slowly

My officejet pro 8600 plus was working perfectly for a couple of weeks. Then the system said it needed an update. Ever since the update the printer prints painfully slow. What happend? It's driving me crazy! Help!
My computer runs Windows 7 64 bit and is easily fast enough

Hi there khammer55,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Officejet Pro 8600 Plus - printing BLANK pages

Officejet Pro 8600 Plus... printing totally blank pages. Printer SOUNDS like it's printing... pages slowly feed out and printhead sounds like it moves back and forth...Tried all 3 levels of printhead cleaning... still banks.Tried "print reports" - blank.Attempted a local "copy" at the printer - blank. We've had the printer maybe ~ 2 years.Recently changed out cyan ink cartridge.Used on our wireless network - not directly connected to any computer.Recently upgraded main computer from Windows XP to Windows 8.1Also use a Macbook Pro on the wireless network Help!

Also... just downloaded the "HP Print and Scan Doctor"... attempting to print "test pages" and again, they sound like they're printing, but they come out BLANK. Ink levels are okay.

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

Officejet Pro 8600 Plus connection issue - HELP!

I have a strange issue: after some hours, the communication link is dropped between the computer and printer. When this happens, IE becomes unusable and will not connect to anything. This is replicated on three XP home machines. The fourth, a vista ultimate machine, does not seem to be affected (yet). I get the "scan to computer is disabled" error. It cannot be re-enabled. At this point I cannot print either. I can reach the embedded web server on the printer via firefox and can still surf using firefox. I can ping the printer, but again once the connection is dropped, no printing or scanning to the computer. The only thing I've found that resolves the issue (temporarily) is to reboot the computer, which just starts the cycle again.
last night I installed the software on an XP machine and the laptop to test when the connection dropped. They lasted from 7pm Monday until I got home at 5pm Tues. The machines were not used. Once I started using them (firefox only), then they dropped the connection within a half hour of each other around 7pm. The other XP machine lasted from 7pm Mon until 7am tues, when my wife started using it and then noticed it dropped sometime that tues between 7 and 9AM. An 11am tues reboot ran OK until 10 pm tues when connection was lost again (and IE is now dead). The Vista machine has been running since 7pm monday until now (930pm tues) and still seems to be holding.
printer hardwired, to router, static IP, 100-full link speed (also tried 10-half)
router dlink di-655
two XP machines are hardwired, vista is hardwired, and last xp machine is a laptop on wireless.
I've swapped cables rebooted and reinstalled multiple times. I must have a file a mile long on the support phone line. They were unable to fix it. I asked this to be escalated, but who knows when I'll get a response.
I've toggled firewalls - XP built in
I've uninstalled anti virus software
I've even put up with crazy suggestions from tech support like changing the router channel (uhh, it is wired!)
one xp machine had an AIO 4215 hooked via USB and the others printed to it via network, but the printer has been deleted from the networked machines.
I can ping 127.0.0.1 which is supposed to indicate the tcp service is OK.
I have not reset winsock .. I can see one machine being bad, but three????
malware / virus scan shows no issues. Again one maybe, but three??
The only thing I can think of is that there is something in the XP networking stack that conflicts with the new 8600 software as hours pass. Perhaps there is some polling operation that goes on then dies after some time, then it kills IE as it dies.
When the printer works it is great, but rebooting is not a permanent solution to this.
any suggestions would be greatly appreciated!!!!!! I am stumped and so is tech support. They are sending it to engineering, but who knows when they will respond.
thanks in advance.
This question was solved.
View Solution.

well it looks like I have a working solution ... I downloaded a freeware file called process.exe . I made a cmd file via notepad with the following contents:
rem this is to keep the HP network printer communicating with the desktops
rem
process -k "hpnetworkcommunicator.exe"
rem
process -k "scantopcactivationapp.exe"
rem
"C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkcommunicator.exe"
rem
Start "" "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID CNXXXX:NW -scfn "HP Officejet Pro 8600 (Network)"
the XXXX is your printer serial number with an extra character or two. Pull that number from the port tab after you pull up "properties" for the 8600 printer.
This cmd file basically restarts the printer link. It opens a command window that launches the program to re-establish the link.. then it closes the command window. The launched program shows that the communication link is dead (just for a few seconds), but then it makes the connection... THEN you hit the close button and coninue your work until it dies again.
I may have it autorun every X hours if I can narrow down a good time. Until then I have a shortcut on the desktop to "FIX HP LINK" ... I only had to do this for my XP machines, as the vista one seemed OK.
What ticks me off is that I shouldn't have to do all of this diagnosis. It would be nice if there is a fix in the pipeline so the link stays stable al the time. I've spent hours trying to figure this crap out.
Anyhow, I hope the time I spent helps someone. PS, thanks to the OJ6500 thread that had the info for the scantopcactivationapp.exe program.
PS ... I'm still waiting for an engineer to contact me, if any HP employees are reading this.
PSS I haven't tried this without killing and restarting the hpnetworkcommunicator stuff, but it works for now.

Officejet Pro 8600 Plus printing issues with Mavericks 10.9

Similar Messages

Maybe you are looking for