Officejet Pro 8600 Plus prints with some programs, but not others.

I have a new Officejet Pro 8600 Plus connected with an Apple Airport Extreme. My iPad and Dell will print without problems. My MacBookPro using OS 10.6.8 will print iPhoto and Excell when using Parallels. It will not print using Appleworks or Office for the Mac. The Mac recognizes the printer and will print the test page. When told to print in Appleworks, the computer says it is printing, but nothing is happening.

Hello homeonthefarm,
Welcome to the HP Support Forums!
I understand you are able to print from an iPad and Dell PC with the Officejet 8600, but unable to from your Mac 10.6.8. Since it will print from the other sources it would appear to me that the printer software is not installed correctly on the Mac.
Try uninstalling the printer software, when you are running the HP Uninstaller, just prior to clicking uninstall I would like you to hold down the Control, Option & Command button then click uninstall.
When ready to install the printer, HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
I hope this suggestion helps.
JERENDS
I work on behalf of HP
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Similar Messages

OfficeJet Pro 8600 will print a test page but not documents.

Have removed software/driver and printer from computer and re installed all. I need Help! It was working and then it stopped.

Hi there,
Try the following document, just scroll down, click on your OS and give it a try
Print Jobs are Stuck in the Print Queue
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My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
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My HP Officejet pro 8600 plus printer is locked

My HP Officejet pro 8600 plus printer is locked and is offline how do I unlock it because I'm in big trouble.

I had the same problem, HP kept telling me it was my wireless network. But I had paddle locks on my wireless on the printer it self. We finally figured it out. I will try to explain as best that I can. If your looking at the printer, down to the left of the window, press several times just outside the printer window, until it wakes up. Scoll with arrow keys > to the right until you come to the Enable /unenable the wireless. Press up/down arrows to come to the Enable window and reset it from there. I hope I explained this wwell enough to do it on your own. Just to let you know when you are pushing to the left of the window quickly to get it started, you are not pushing any visable button, just keep pushing and will open up in the window. Good Luck

Officejet Pro 8600 plus Printer

I have just purchased the Officejet Pro 8600 plus Printer & installed it with no problems but it won't connect to the internet/web services? It is connected to my home network & will print etc. but when I try to activate the internet as directed, it searches for a while with 'Enabling Web Services (ePrint & Apps)' on the screen & then reads 'Web Services (ePrint & Apps) could not be enabled'.
When I tried to activate the web service during instalation, the page read that if it did not activate I would be directed to a page to download necessary drivers but this never happened & the only thing I could do was to select the 'Next' button which completed the installion without the internet/web service working.
Does anyone know of this issue & if so, can you please tell me how to connect my printer to the internet.
This question was solved.
View Solution.

That is great to hear Roses66. If you could mark my previous post with the 'Accept As Solution" it will help others in this community to find our conversation easier.
TwoPointOh
I work on behalf of HP
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Officejet Pro 8600 Plus prints part of page and quits

My brahd-new Officejet Pro 8600 Plus prints part of page and quits. The manual said to clean the print heads and align the printer. I did both of those. It made the problem worse. I'm printing on photo paper - HP Premium Plus. It happens about 1/2 the time.

Hi beantowner2,
I would like to begin with a few questions,
Does this happen when you copy a photo, or only when you print form the computer?
Do you have the printer connected directly to a wall outlet or a surge protector?
What operating system and version is on the computer?
Is the printer connected to the computer with a USB cable or wirelessly?
If you have a WIndows operating system please download and install the latest firmware version for the printer. HP Officejet Pro 8600 N911g_n Firmware.
If you are using a surge protector, I suggest disconnecting and connecting the power directly to a wall outlet.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
I look forward to hearing back from you.
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Sunshyn2005 - I work on behalf of HP

Will my hp officejet pro 8600 plus print from my ipad.

will my hp officejet pro 8600 plus print from my ipad.?
This question was solved.
View Solution.

Hello,
Yes. Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
If that does not help, let me know and I will see what I can do.
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HP officejet Pro 8100 will print from an Iphone but not from my windows laptop

HP officejet Pro 8100 will print from an Iphone but not from my windows laptop. I get an error stating "unable to communicate with printer"

Hi Melatina66,
Welcome to the HP Support forums. I understand that when trying to print from your laptop that you get a communication error message.
To better assist you, would you please provide some further information:
1)       How is the printer connected (USB cable, ethernet or wireless)?
2)      When you installed the printer on your laptop did you set it up with a USB cable? If yes, did you switch the connection type on the laptop from USB cable to ethernet/wireless?
3)      What version of Windows operating system are you running on the laptop (Windows XP, Windows Vista, Windows 7, or Windows 8, etc)?
4)      When printing from your iPhone are you using Apple's AirPrint or HP's ePrint app?
Thank you.
Regards,
Happytohelp01
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My iPhone4 docks correctly with some devices but not others, please help!

Hi,
Firstly spologies if this is old news but sometimes its easier to 're-ask' than trawl thousands of pages!.....
I have a 3-year old iPhone 4 that has developed a problem which i'm trying hard to solve;
*Phone used to dock fine with anything and everything - this was about 1 year ago.
*for no apparent reason it ceased docking with my Bose Soundock and a Logic3 accessory dock (connected to a hi-fi) at home
*symptoms were; it would charge and operate as normal whilst docked but would not play music through either (the Logic3 dock did not acknowledge it was docked). Otherwise it would sync and connect normally with iTunes, etc. and connected fine when plugged into my car.
*I reset it, restored it from back-up, updated/reinstalled iOS (this has since updated at least twice) with no other effects. Also checked and reset all settings.
*I subsequently bought a Pure Contour dock as I was able to try it in the shop and my phone worked with it, plus it has Airplay anyway. I have since, in an attempt to find a bedside DAB radio/alarm dock that works with it, found that it works fine with some devices but not others with no rhyme or reason as to which.
*2 days ago I changed out the docking port myself using a cheap replacement bought from Amazon, to see if it would cure.
* now the problem is reversed! The Bose and Logic3 docks I have, that it wouldn't work on before, it now DOES....and the Pure dock and my car, which it DID work with before now fail to connect with it!
*just to reiterate this, my wife's gen3 and gen5 iPods dock and work faultlessly with all devices mentioned....and mine had done previously.
to my knowledge it is NOT;
- a compatibility issue. The phone used to work fine on everything I had. Then it stopped. How's that?!
- a connector issue. The male connectors on all docks haven't changed.......and the female connector in my phone has changed from liking selected devices to then liking the others!! (it is female after all ;-) !)
-a software issue. iOS has been updated and the phone wiped and restored and all sorts so many times I can;t see how it can be!
could it be a problem with the data exchange between phone and device when it is docked??
or do I really need to try changing the port for an 'official' one??
or is it just broken and that's that?!

It's either a problem with the connector on your phone (dirt, lint, bent pin, corrosion) or with its connection to the motherboard inside. Cleaning the connector is a good place to start; either a dry toothbrush, air blast can or wood toothpick. Next inspect it carefully with a good magnifying glass or jeweler's loupe. If nothing turns up it is probably damage inside, which will be difficult to fix. Aren't you due for an upgrade about now? Your iPhone 4 is 3 generations out of date!

Officejet Pro 8600 plus: trouble with double sided printing

I have just installed Officejet Pro 8600 plus. My iMac is running on OS X 10.9.2
I want to print a double sided brochure. And I have succeeded. However, the printing on one side of the paper is upside down.
To achieve this:
Print <Copies & Pages <Layout - turn on two-sided - long edge binding
Layout direction is greyed out
How can I fix this please

Hello xxzz,
Welcome to the HP Forums.
I see that the flip on long edge option is greyed out for you when you try to print double sided. I will try to help you with this.
Usually if an option is greyed out, it indicates that the software wasn't installed completely or correctly. That or the printer isn't capable of the task. Knowing that this printer is able to duplex, it could be a problem with the software/drivers.
Try the following.
Uninstall the software.
Reset the print system.
Verify/Repair disk permissions
Re-install the software - software download
Test to see if you're now able to choose the options.
Let me know how things go, thank you for posting on the HP Forums.
I worked on behalf of HP.

HP Officejet Pro 8600 Plus, printing from web cuts everything off on right side

Hello,
I am having a problem with my HP Officejet Pro 8600 Plus cutting of everything ont he right-hand side of my pages when i print anything from the internet.
I am currently using Windows 7 and I am printing from Firefox.
I use Gmail and anything I print from there does the same thing. I see on several other posts here that they tell people to go to the File menu and choose preferences, but when printing from Gmail, I do not see anywhere that has a drop-down File menu to choose from. I also see several people saying to choose landscape orientation to print, however it still cuts off the right side when I choose the landscape option.
When I print from Gmail I am just hitting the printer icon on the upper right corner of the email itself (when you put your mouse over the icon it says "print all"), or I click on the drop-down menu under that icon and choose "print".
When I am trying to print some web pages, I can hit the download arrow to the right of the google search box and then print the downloaded page instead. This usually corrects the problem, but sometimes when I try to download a page, it says there is nothing to download.
Any help you can offer would be greatly appreciated!!
Thank you,
Steel

Hi @steel13
Since the issue only occurs when you print from Firefox, I feel it would be most beneficial if you reach out to Mozilla.
You might first consider resetting Firefox print settings; Fix printing problems in Firefox.
Best of luck.
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Sunshyn2005 - I work on behalf of HP

[win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >
If I reinstall it will work only till my next restart.
Any suggestions?

@N3CR4, welcome to the forums
I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
Have you tried creating another User Account with Admin privileges and tried installing?
Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
Will the printer install successfully on another PC?
Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
Try unregistering and re-registering the Microsoft Windows Installer service:
1. Click the Start menu and type " cmd " in the search field and press enter.
2. Type in " msiexec /unregister " and then press enter.
3. Type in " msiexec /regserver " and then press enter.
4. Restart your PC and try the installation.
Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
Using System File Checker to Restore System Files
I really hope the steps help, let me know the outcome
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

An associate and myself installed the built-in drivers for the HP OfficeJet Pro 8600 Plus multi-function (network) printer on a Windows Server 2012 Standard server installation and everything worked fine whenever I want to print anything directly from the
Windows Server machine (there's a reason for this, so please understand that ;) ).
We were able to print without any problems from the Windows Server 2012 machine, using the drivers from Microsoft. Mainly, because HP has not listed any specific support for Windows Server 2012, only Windows Server 2008 R2, however, the drivers that
came with Windows 2012 seem to work very well.
PROBLEM: I later had to promote the Windows Server 2012 to a Domain Controller, and created the Active Directory configurations, even enabled the Print Services. After doing all of that, the HP printer will not print anything. It's like all print
requests directly from the Windows Server go to Nil.
Has anyone encountered a problem like this before? The only thing I can think of is that after perhaps something affected printing directly once we promoted the server to being a DC, and added other features / roles. I even tried installing the
HP drivers for Windows Server 2008 R2, and the results are still the same...nothing prints. Trust me, the printer is set as the Default Printer and even when choosing to print, we make sure the HP OfficeJet Pro is selected, and is on, as other Windows
Client PC's can print to it directly.
Does anyone have any suggestions we could try? Thanks in advance.

While it is quite a while since this was posted - I can concur a similar issue exists.
We have spent the better part of a day trying to work out why other HP printers work fine but our 8620 prints are not printing and going to Nil. The print server is hosted on a shared DC. Comparing to the initial posters details, for some reason
it seems to be most commonly related to the OfficeJet Pro 8600/8610/8620/8630 series printers.
I ended up doing a print server migration from the domain controller to stand alone host and all printers now work from a single server rather than a mix. Domain controller OSes varied from 2008, 2012, 2012 R2 (tested with multiple) and only after
all of those failed then tried a stand alone server os machine as a last resort which worked fine. Printing directly from Win 7 / 8 /8.1 clients to the IP always worked.

Officejet Pro 8600 Plus - printing BLANK pages

Officejet Pro 8600 Plus... printing totally blank pages. Printer SOUNDS like it's printing... pages slowly feed out and printhead sounds like it moves back and forth...Tried all 3 levels of printhead cleaning... still banks.Tried "print reports" - blank.Attempted a local "copy" at the printer - blank. We've had the printer maybe ~ 2 years.Recently changed out cyan ink cartridge.Used on our wireless network - not directly connected to any computer.Recently upgraded main computer from Windows XP to Windows 8.1Also use a Macbook Pro on the wireless network Help!

Also... just downloaded the "HP Print and Scan Doctor"... attempting to print "test pages" and again, they sound like they're printing, but they come out BLANK. Ink levels are okay.

HP officejet pro 8600 plus printing slowly

My officejet pro 8600 plus was working perfectly for a couple of weeks. Then the system said it needed an update. Ever since the update the printer prints painfully slow. What happend? It's driving me crazy! Help!
My computer runs Windows 7 64 bit and is easily fast enough

Hi there khammer55,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Officejet Pro 8600 Plus prints with some programs, but not others.

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