Officejet Pro 8600 Plus produces very poor quality photos

I have a new  HP Pro 8600 Plus that has disappointed me in the quality of photo prints.  I have always had very good results from my prior HP printers, the last one being the 6500 and was expecting similar quality with this one.  I am using HP Premium Plus paper (glossy) and the ink that came with my printer (which I purchased at Costco).  The photos are lacking in sharpness and look like very cheap copies.  Am I expecting too much from this model?

I've had the same experience, it doesn't print glossy. I'm using the same HP photo paper. I believe it's the type of ink they're using on the 8600. They say it doesn't dry up as easily, so maybe this is the down side. However, it would be nice if they wouldn't advertise, ".. prints impressive business photos." I bought this printer to replace an HP Photosmart c4180, that prints impressive photos, but the ink drys up because I use it so sporadically. I guess I'm going to have to replace the color cartridge (since it dried up again with plenty of ink in it) and remember to print color copies at least once a week. Otherwise, the 8600 seems awesome so far.

Similar Messages

  • HP OfficeJet Pro 8600 Plus - Squeals while scanning

    My OfficeJet Pro 8600 Plus squeals very loudly while it is automatically feeding paper through to scan the document to a PDF.  How do I stop the annoying squeals??  It does NOT squeal while it's printing ... so I'm assuming it has to do with the feeder tray and the rollers associated there ... maybe??

    Hey @DEP001, 
    Welcome to the HP Support Forum!  I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer's ADF has become quite noisy.  I would like to assist you with this and may have the steps you need to resolve that issue.  
    The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
    Secondly, I recommend you try the following: 
    Clean the ADF
    Rollers are used to feed paper into the scanner, while the separator pad prevents multiple pages from feeding at the same time. If the rollers or separator pad are dirty, the ADF might not feed the paper correctly. Follow these steps to clean the ADF mechanism.
    Open the ADF cover.
    Figure : Open the ADF cover (Officejet Pro 8600)
    Figure : Open the ADF cover (Officejet Pro 8600 Plus and Premium)
    Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
    Use the damp cloth to clean any residue or dust from the pick rollers and the separator pad.
    Figure : Clean the ADF (Officejet Pro 8600)
    ADF cover
    Rollers
    Separator pad
    Figure : Clean the ADF (Officejet Pro 8600 Plus and Premium)
    ADF cover
    Rollers
    Separator pad
    Firmly close the ADF cover.
    Try to print from the ADF again.
    Source
    Lastly, after you've cleaned the ADF, try a 'hard reset':
    Let me know if this helps alleviate the squealing sound when using the ADF.  
    Have a great day!  
    E-roq
    I work on behalf of HP.
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  • OFFICEJET PRO 8600 PLUS HAS POOR QUALITY, BLACK TEXT HAS HORIZONTAL LINES & FADING

    I have a Officejet Pro 8600 Plus which is a few months old. It gets light use although I'm a graphic designer working from home.
    The problem just started with a very poor print quality.  The black text fades in and out, has horizontal lines through it.  The color text also has horizontal print qualities.
    I replaced all of the color ink cartridges, the black is mostly full.
    I have repeatedly run the Align Printhead and Clean Printhead functions on the printer with no improvement. 
    What can I do at this point?  I need the printer function very soon.
    I'm on a Mac OS 10.7.5

    Hello Brembo50,
    Welcome to the HP Support Forums!
    Regarding the Officejet pro 8600 not printing a clean crisp black text, the steps you have done are very good attempts to resolve.
    When you printed the cleaning, did the characters print clean and crisp? It should look like this:
    Please excuse the blurry image and colors should be on the bottom of the page, how ever the above should give you an idea of what it should look like.
    Performing the steps in this HP document: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help. It will have you doing steps you have done already, I recommend doing the steps but you could skip the steps you have done already.
    Let me know how things look now,
    JERENDS
    I work on behalf of HP
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  • Poor image quality when scanning coins with officejet pro 8600 plus

    I recently upgraded my printer from an HP 2210 to and HP officejet pro 8600 plus. image quality on coin scans is terrible.
    I have tried scanning both with the HP software and with windows 7 fax and scan software
    I have saved images as BMP, JPG, PNG, and TIFF
    I have used resolutions from 300 dpi to 1200 DPI
    All give me similar unacceptable results.
    Images are better when scanned flat on the scanner than when in slabbed holders, and from this I am guessing that the plastic is somehow interfering wiht the scan. Either that, or there is a very shallow depth of field so that even moving the coin a few mm away from the glass moves it out of focus. But even a raw coin placed directly on the glass has significantly worse image quality than the old 2100. 
    The first image is  a coin scanned with the old 2100. The second has been scanned in a similar slab by the  8600

    Hi terry_renee,
    Welcome to the HP Forums! I am happy to help you with this scanning issue! I did a test with an HP Officejet 8600, at 1200 dpi, and no plastic covering. Just the quarter on the glass, and we cropped it to the quarter. This is the result.
    I have a few questions for you:
    What Operating System are you using for scanning? Windows or Mac? What version?
    What scanning software are you using?
    Are you scanning from the computer, or the printer's control panel? 
    Hope to hear back from you, and have a great day!
    RnRMusicMan
    I work on behalf of HP
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  • WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

    The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
    I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion. 
    I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference. 
    Please help. 

    Right off I have to tell you I do not "speak Mac".
    I assume the "Apple Time Capsule" is a name for a network router?  A syncing device?
    Unless I am mistaken:
    You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier.  The setup Wizard is not necessary for the process.  I should think this is true for the Mac.
    ==================================================​===================================
    If you cannot get someone from the Printing group to answer your specific concern,
    you may have succes with the following:
    The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment.  Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually.  It is a bit tedious, but is may work better than fighting the Wizard.
    OfficeJet Pro 8600 User Guide
    You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
    Select your printer from HP Office Jet 8600 series
    Mac – By Garland_M
    HP Wireless Printer Setup (Tutorial Video)
    Mac
    YouTube Search - HP printer install for mac
    Good Luck!
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  • HP OfficeJet Pro 8600 Plus-- ink cold / freeze?

    I have an HP Officejet Pro 8600 Plus.  Bought new ink cartridges last night and left them in car (28 degrees F.).
    will the quality of printing be affected?
    Will there be any damage to the printer?
    Will the life of the ink cartridges be decreased?

    Hello 749,
    I understand you are interested in the proper care for the HP ink cartridges you purchased for your OfficeJet 8600 Plus. To answer your question it is recommended to Keep ink cartridges sealed in the original package until they are installed. Store at temperatures between -15 and 35 degrees Celsius (5 and 95 degrees Fahrenheit). So no, you should not have any problems with the quality or be worried that it will damage the printer.
    I would like you to take a look at Storing and Handling Ink Cartridges and Storing Opened Cartridges and Printheads these great documents have some very informative information that I am sure you will find helpful.
    If you have anymore questions, please let me know.
    Thank you,
    HevnLgh
    I work on behalf of HP
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  • Officejet Pro 8600 Plus

    Hello.
    I have the Officejet Pro 8600 Plus running on Windows 7. The printer is connected to computer by network and it is linked to the computer.
    All was well with the printer untill I removed Norton and installed McAfee two days ago. Now it will not work, even with McAfee turned off.
    I tried to uninstall and re install the printers programmes and driver, but it will not re install the programme or driver.
    I have uninstalled all HP prog's.
    Stopped all start up prog's except the Microsoft ones.
    Turned off McAfee
    Gone to HP and re installed the software and drivers.
    These downloaded fine (took a few minutes and 123.00 MB copied) and installed.
    Accepted HP licence terms and ran printer installation programme.
    Got instalation complete message.
    But it is not installing!  Where is it downloading the programme and driver to?
    Downloaded the HP Print and Scan Doctor. This finds printer and says programmes not installed. it then downloads them, but it never works. Even with McAfee firewall and scanning all turned off. If I then run it again, I get the same mesasage the programmes not installed, though it just seemed to do it....
    If I go to devices / printers there is no Officejet Pro icon like there was. If I try install new printer there, I does not find the correct drivers for this HP model.
    If I go to Start, all Programmes, HP and click on these icons I get message "Shortcut moved or changed"
    I am at whits end with this now. Absolutly hate the McAfee.
    Please help.  Nick
    PS.
    I have got the printer partly working by using the windows available driver HP Officejet Pro K8600 Series, but this is not the correct driver. It will not scan and has very limited printing functionality.
    Windows also shows a FAX - HP Officejet Pro 8600 driver, but this did not work when I tried it. Is this the proper driver for this printer??
    When I try to get windows to download new drivers it goes looking but says it is unavailable and to try again later.  :-(

    Hey there @Nick-S!
    Thank you for posting on the HP Forums!
    I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee.  I would be happy to provide some suggestions that may help resolve the issue! 
    I suggest restoring the network defaults in the printer, power cycling the router and reconfiguring the printer on the wireless network.   To restore the network defaults press the Wi-Fi icon on the printer and go into settings.  Under settings should be an option to restore the network defaults.  Once the network defaults in the printer have been restored power cycle the printer and power cycle the router for 20 seconds.  When the printer turns back on press the Wi-Fi icon again, go back into settings and run the wireless setup wizard.
    I understand you have re-installed the software but the printer is still not recognised.  I recommend uninstalling the HP software one more time.  After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
    To uninstall HP software click here: Uninstalling HP Software
    To perform a disk cleanup click here: Performing a Disk Cleanup
    To download the HP software click here: HP Officejet 8600 Plus Software and Driver
    Please post back and let me know how that goes!
    Cbert
    I work on behalf of HP.
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  • OSX 10.8.5 CS5.5 & HP Officejet Pro 8600 Plus

    I bought the HP Officejet Pro 8600 plus believeing it is MAC OSX compatable however upon trying to scan into Adobe CS5.5 suite of applications I was not able to scan into any of the Adobe CS programs. I can scan from the scanner into a PDF that the HP printer makes and place it in a folder on my computer but I cannot Scan directly into Adobe Acrobat X or any of the CS5.5 programs.
    After a few hrs of searching I found on the user manual on page 50 the following
    "The HP Scanning Software does not support TWAIN and WIA scanning on
    computers running Mac OS X."
    I need to know if this issue has been resolved and if so what is the solution or workaround to scan directly into Adobe Acrobat, Photoshop, Illustrator, Indesign or any of the other Adobe CS5.5 master suite collection.
    From what I have read it seems that there are two issues here
    1 most programs are moving away from twain and WIA in favor of something else forget what it is and HP moved on but did not consider backward compatability important so they didn't include what is needed.
    2. Adobe could use a patch for this other format
    If there is no current solution I will return the MFP (multi-function printer) and look for a replacement. I would appreciate any reccomendations from the community for an MFP that works pain free with Adobe CS5.5 and Mac OSX.
    Looking for high quality scan with document feeder and flatbed, photo print capability does not need to fax.
    Thank you your assistance.

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
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    Dunidar
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  • PDF from Google Apps gmail/gdri​ve by Cloudprint​er failed on HP Officejet Pro 8600 Plus e-All-in-O​ne

    Dear forum contributors,
    1. HP Officejet Pro 8600 Plus e-All-in-One
    2. Linux OpenSuSE 12.2 64-bit
    3. Failed , after the failed message is a very long URL to my gmail attachment.
    4. This issue occured from the beginning, I have this printer only for one week.
    When I print different kinds of PDF's from Google Apps (gmail and gdrive) by Google Cloudprinter I got a failed message at the HP eprinter Recent Print Jobs list.
    Other prints from Google Cloudprinter, for example a webpage or a Google Docs document (not PDF) is working fine.
    Also sending the same PDF's directly to my @hpeprinter.com e-mail address is working fine.
    Is this a problem by Google Cloudprinter or HP e-print? How to solve the problem?
    Thanks for helping,
    Jurjen

    After much research, I was unable to obtain a direct answer for two reasons: HP doesn't support Linux or Cloud Print beyond initial setup.  I was not very satisfied with this answer as I knew you would not really be either so I found some links and this may be the last I can provide any assistance here due to the two reasons above.  These links cover everything and should provide for you additional links to all of your questions I believe.  
    --Serving a Printer to Google Cloud Print from Linux--
    --Google Cloud Print on Linux--
    --Installing Google Cloud Print on a Linux Server--
    Otherwise, if ePrint is not working within the apps using a Windows-based computer I am more than happy to assist you.  You may continue to get support here from other community members regarding Linux but I may not be of much assistance.  I can say the first place to check is www.eprintcenter.com and see what the error messages say there under the print history, cancel any pending print jobs and try again.  Keep me posted on any additional information you may want to add regarding a Windows PC, otherwise I should direct you over to some great support provided by Google Cloud. Linux is suppose to work with these functions so I will leave you with this final excerpt from a Cloud Print Help site:
    "Why is my document not printing?
    1. Make sure your Google Cloud Print connector is running on a computer with Mac, Windows, or Linux.
    2. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
    3. Confirm that the computer connected to your printer is powered on and that you are logged in."
    This printer should support this feature so to make sure, you can log into www.eprintcenter.com and select ePrint Settings under the customized email address on this page and ensure you have Print Services ON.  I wish I could be of more assistance however.  I strongly recommend contacting the manufacturer of the apps you are having the problem with as these functions work when you use them like ePrint was intended (via email and mobile devices).  Good Luck!
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  • How do I print 4x6 photos on an HP Officejet Pro 8600 Plus via Windows Photo Viewer or Gallery

    Dear Experts, I've got an HP Officejet Pro 8600 printer with just one paper tray in which I loaded 4x6 photo paper.
    The printer was purchased in January 2014, the latest drivers are installed. Now I would like to print a single 4x6 photo using Windows Photo Viewer or Gallery.I loaded the 4x6 photo paper  into the tray as indicated by the little icon labeled 4x6in, so I suppose I got the HW part right. It's just the SW part which gives me a hard time. The available paper size options in Windows Photo Viewer and Gallerydon't include photo paper sizes, just the standard paper and envelope sizes.Hence I checked in the HP Printer Assistant in "Set Preferences" what kind of paper sizes are available, and there is exactly the same list as proposed by Gallery, missing photo paper sizes. So I guess Gallery just picks the sizes from the driver and ther are no photo paper sizes. This is an issue because I prefer to print from my PC using Win 7 or Win 8 and not from a SD card or a USB stick. Any help is very welcome, thank you in advance!   

    Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6,  5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats  you are limited by the driver to what is typically available in an office, in this case:  A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

  • Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

    An associate and myself installed the built-in drivers for the HP OfficeJet Pro 8600 Plus multi-function (network) printer on a Windows Server 2012 Standard server installation and everything worked fine whenever I want to print anything directly from the
    Windows Server machine (there's a reason for this, so please understand that ;)  ).
    We were able to print without any problems from the Windows Server 2012 machine, using the drivers from Microsoft.  Mainly, because HP has not listed any specific support for Windows Server 2012, only Windows Server 2008 R2, however, the drivers that
    came with Windows 2012 seem to work very well.
    PROBLEM: I later had to promote the Windows Server 2012 to a Domain Controller, and created the Active Directory configurations, even enabled the Print Services.  After doing all of that, the HP printer will not print anything.  It's like all print
    requests directly from the Windows Server go to Nil.
    Has anyone encountered a problem like this before? The only thing I can think of is that after perhaps something affected printing directly once we promoted the server to being a DC, and added other features / roles.  I even tried installing the
    HP drivers for Windows Server 2008 R2, and the results are still the same...nothing prints.  Trust me, the printer is set as the Default Printer and even when choosing to print, we make sure the HP OfficeJet Pro is selected, and is on, as other Windows
    Client PC's can print to it directly.
    Does anyone have any suggestions we could try?  Thanks in advance.

    While it is quite a while since this was posted - I can concur a similar issue exists.
    We have spent the better part of a day trying to work out why other HP printers work fine but our 8620 prints are not printing and going to Nil.  The print server is hosted on a shared DC.  Comparing to the initial posters details, for some reason
    it seems to be most commonly related to the OfficeJet Pro 8600/8610/8620/8630 series printers.
    I ended up doing a print server migration from the domain controller to stand alone host and all printers now work from a single server rather than a mix.  Domain controller OSes varied from 2008, 2012, 2012 R2 (tested with multiple) and only after
    all of those failed then tried a stand alone server os machine as a last resort which worked fine.  Printing directly from Win 7 / 8 /8.1 clients to the IP always worked.

  • HP Officejet Pro 8600 Plus "unspecified printer problem"

    I just set up my HP Officejet Pro 8600 Plus e-All-in-One.  The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer.  When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer."   When I check the printer pannel, there are no problems reported.  The machine seems to print okay, but I'd like to clear up this error that is shown.  Any ideas?
    Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting.  Thanks.
    This question was solved.
    View Solution.

    HELP!
    I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
    Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
    I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
    I'm a step away from taking this back and buying an Epson.
    My experience with their support has bee stellar at a commercial printer level.
    This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
    any help will be appreciated.

  • Thin horizontal black line at BOTTOM of page when scan on HP Officejet Pro 8600 Plus

    I owned an HP Officejet Pro 8500 and scanning was perfect.  I recently purchased an HP Officejet Pro 8600 Plus.
    When I scan from the HP 8600 auto document feeder, I get a thin (several pixel wide) black line along the bottom edge of the resulting scan.  This line will sometimes be slighly crooked or only appear across half the page, in which case it tends to get thicker toward the edge of the page).  I believe this line is an artifact from scanning the very bottom edge of the oroginal document.  I think it is showing where the bottom edge of the page was when scanned.  If the document is a little skewed, then the black line at the bottom will be a little crooked, probably following the edge of the page.  This problem is consistent, and repeatable.  It happens in both "Scan To E-mail" mode and "Scan To Network Folder" mode.
    When I scan from the flat bed, I get a very narrow black line along the very top edge of the resulting scan, but the bottom appears fine (although I've not tested this extensively).
    These thin black lines did not occur when scanning from the HP 8500.
    I am wondering if there is a setting to adjust this, or if it is a firmware difference between printers that needs debugging.
    This question was solved.
    View Solution.

    I find it interesting that the issue happens across both printers.  This is what leads me to believe this is something with the software/connection with the PC.  One thing I will note is that you mentioned above using Adobe Reader 10.1.6.  The latest version of Adobe Reader is 11.0.02.  I would advise removing your current version of Adobe Reader and install the latest version. 
    I am not sure if this will fix the issue as you mentioned the line comes across in jpeg and other scanning styles.  Do you possibly have another PC you could try setting up a connection with quickly and attempting a scan?  This would be another way to ensure if the issue is coming from the printer or a connection/software issue.
    I would like to make sure the issue is coming from the scanners on these printers before returning the printers as I would hate for you to get another model printer and the issue remain with this printer as well.  However, I will note that the Laserjet Pro 200 is a nice series printer from my experience.  I have used the Laserjet Pro 200 black and white only edition, the MFP, and the TopShot edition where I am located.
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  • Officejet Pro 8600 Plus N911g - scanning stalls part way through

    I have a HP Officejet Pro 8600 Plus N911g. When I try to scan a large number of documents from the printer to my computer, the printer stalls part way through. Today I had a stack of 45 pages that needed to be scanned. I loaded them into the document feeder on the top of the printer, hit "Scan", "To Computer", chose my computer from the list, "Save as pdf" and start scan.
    The printer started scanning, got through about 30 pages and then just froze up. The display screen showed "Now Scanning". I let it sit for over a half an hour, but it did not resume. The only way to get out of the stalled scanning was to turn off the printer and restart it.
    This has happened multiple times. Is there a limit on the number of documents that can be scanned at a time?

    Hello aksnell,
    Welcome to the HP Support Forums!
    In my experience the Officejet Pro 8600 Plus would be best suited to scan such a large amount using the software provided. The printer has a internal memory of 128 MB, that will fill up very fast when scanning into the computer.
    I would recommend opening HP Scan on the computer, select .PDF and scan the pages this way. It will still feed from the Automatic Document Feeder and also save all pages to a single file when done.
    If you need a hand scanning using the software, replay back with the Operating System installed on your computer, Windows or Mac.
    Thanks for posting.
    JERENDS
    I work on behalf of HP
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  • Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

    Hi All,
    I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is 
    100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
    I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

    Not a reply but another plea for help.
    There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
    -Printer bought about 2~3 weeks into Sept 2012
    -Installed onto Macbook Pro running Lion (full updated at that time)
    -Both wireless scanning from printer to computer and initiated from computer worked fine.
    -Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
    -Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
    -Somewhere along the line it stopped communicating with my MBP
    -Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
    -Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
    -Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
    -Reinstalled HP software from disc.
    Still didn't work.
    -Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
    8600 doesn't list my MBP as available computer to scan to
    [But all the test pages done whilst in HP Utility, and others, get sent through]
    Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
    There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
    Hrumph
    Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
    Thanks,
    Mike W

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