Officejet Pro 8600 Plus using wireless on home network with Win 7OS

When troubleshooting the fix will not be apply to turn on the print spooler when problem detected.
The error code is #1722,Failed to add port monitor HP Discovery Port Monitor.
What do I do to fix this?  The original installation in October 12 everything was working fine.  Then an outsider extensive virus removal and that is that for printing from computer.  HELP.   I am not a novice but almost and when it comes to port direction, I am lost.  thanks for your help!

Hi,
It seems that some of the windows setup files are missing. Do the following things in order.
1. Uninstall the hp software either going through Start->All Programs->HP->Officejet 8600->Uninstall
or from the Start->Control Panel->Add remove features
2. Now go to temp folder.. start->run-> and type %temp% and click ok.  Now delete all the files from the temp folder
3. Restart the computer
4. Download the latest software from hp.com 
http://h20000.www2.hp.com/bizsupport/TechSupport/S​oftwareIndex.jsp?lang=en&cc=us&prodNameId=4323647&​...
5 run the downloaded file to install the software.
Hope it will resolve your issue
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Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Similar Messages

  • HP Officejet Pro 8600 Plus - no wireless connection

    Hi,
    I am now onto my second HP Officejet Pro 8600 Plus. The previous one froze entirely. This one switches on ok, but is unable to connect to my wireless router (even when it is inches away from the router). The blue wireless indicator is constantly flashing, and when I try to set up the wireless connection is just says "searching" and the screen never changes. I have tried restoring factory defaults and restoring network defaults.
    Does anyone have a solution please?
    Glynn

    You are not connecting to your wireless router if the blue (wireless) light is flashing.   Move the printer to 3 feet away from the router.  Set the router to a fixed wireless channel like 1, 6 or 11 never 'auto' try all three.  Use 20 Mhz only or 145Mbps depending on the router.  Power cycle both.  Connect to your SSID using WPA2-AES encryption with your password.  Have to connect to the router successfully first.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

    In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity. 
    We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections.  Again, each time this can be remedied by hitting the button on the wireless router.
    Today  however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
    I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
    If anyone has any ideas they would be greatly appreciated.

    Hi rtaw,
    Welcome to the HP Forums!
    I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
    Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
    For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
    Hope this information helps you, and let me know if you have any more issues!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Officejet Pro 8600 Plus Not Recognized On The Network

    I have a CenturyLink DSL Modem/Router that has 4 ports on the back.  I use Port 1 on the DSL Modem/Router to conntect to my NetGear Router.  I use Port 2 on the DSL Modem/Router to connect my HP OfficeJet Pro 8600 Plus printer.  I use Port 3 on the DSL Modem/Router to connect my Brother MFC-7360N printer.  I am not using Port 4 of the DSL Modem/Router.
    My NetGear Router is used to connect all wired desktop PC's (5) in the house.
    I was able to successfully install the software for the Brother printer on all computers and can print on the Brother printer from any of the desktop pc's.
    I have the software for the HP printer installed on all computers but on the WIN XP desktop pc I cannot detect the printer on the network.  During the setup process the software detects that the HP printer and the WIN XP pc are connected to two different routers (the DSL Modem/Router is being detected as a router by the WIN XP pc).  On the other desktop pc's which are running either WIN7 or WIN8 there is no detection problems even though the printer is connected to the DSL Modem/Router while the PC is conntected to the NetGear Router.
    Does anyone have any knowledge as to why I am having this problem.  The problem seems to be only with the WIN XP pc and not with the WIN7 or WIN8 pc's.
    This question was solved.
    View Solution.

    You are running a double NAT scenario, not good.  Simple fix, put the gateway unit (modem/router) in bridge mode, which will disable the router functions and just make it a modem.  Now connect the Netgear router to the gateway unit and have this handle all your wired and wireless connections.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet Pro 8600 won't recognize secure home network

    Hi, just got an HP Officejet Pro. Setup went great, except for a snafu with our home network: it won't recognize it, even when I manually enter the name and password. It will however recognize our unsecured guest network. I temporarily set it up on that, but I'd rather be using the secured home network. I've run the wizard several times, reset to factory settings, all with the same result. Help? 

    Hi,
    The issue could be due to the the Encryption level used in the router. You can try the solution available here
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02920684&cc=ad&dlc=en&lc=en
    Happy Printing
    Click on the "Thumbs up"button on the left to say "Thanks"
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • OfficeJet Pro 8600 Plus Connection Issues

    My boss stricly uses his iPad and has the Officejet Pro 8600 Plus for wireless printing. However, he's been having major problems printing.  The iPad appears to see the printer on AirPrint, but nothing is getting printed. We've tried connecting the printer directly to our network, and it still won't print. We even got a new wireless router (Linksys E900 Wirless-N300 Router) but that has not seemed to help with the issue. I previously had the officejet 8500 and had multiple problems with it connecting wireless, to the point we just got rid of it. Are there any workarounds other than getting a new printer?

    Hi,
    Airprint uses Apple's Bonjour which relies on Multicasting.
    From my experience, Linksys routers do not have Multicast enabled by their default configuration.
    Try modifying the router configuration by entering the router homepage (Its address should be the same as the Default Gateway listed on the printer once clicking the network icon.
    From the router config click Security.
    Check the checkbox next to Filter Multicast and Save the settings.
    Reboot the router and check for any change.
    If the issue persists I would also recommend checing for any firmware update to your router, those can improve Multicast traffic handaling in many cases..
    Hope that helps,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
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  • HP Officejet Pro 8600 Plus Scanner Software

    Hi,
    I'm a big fan of HP products.  My last several printers, scanners and computers have all been HP.
    I recently purchased the HP Officejet Pro 8600 Plus to replace an older machine with similar capabilities (ADF, duplex printing, etc).  The previous machine was also an HP printer.
    The problem that I'm having is that the software seems to  have been downgraded.  The software on my previous machine had the ability to automatically parse pictures laid on the flatbed scanner into individual JPGs.  With the software on this machine, it seems that I need to manually crop each image.  The options for optimizing each image, by removing scratches, automatically adjusting color, sharpening, etc. are all gone.
    I really miss these features.  I did find that I had been using a 'Basic' version of the software.  I installed the full version and found it slightly different, but it still lacks the automatic image selection and image tweaks that I made such heavy use of.
    Is there any way to get these options back?
    Thank you,
    --MrXmas
    This question was solved.
    View Solution.

    NeonSkeleton,
    That is unfortunate.  It's a **bleep** nice machine except that the software is really a step backwards.
    Is there any way to use the older software from another HP device?  The standard microsoft scanner drivers don't do anything towards my need.  The network connection seems to be a stumbling block for most of what's out there.  I'd be happy to hard-wire via USB if that could get me the software upgrade (the speed over USB is a considerable improvement as well).
    If it isn't possible to use another HP driver, do you have any recommendations for 3rd party drivers?
    Thanks for your help,
    Jim

  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
    My printer was working fine until today.  Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility.  I went there and it was unchecked.  Seems I had this problem every time I did a new scan job in the past.  It wouldn't retain than check.  So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer.  I did that and also restarted the router but it didn't help.
    Then I tried printing from Word, which has always worked but it didn't this time.  The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
    So I deleted and reinstalled the printer.  No help.  I downloaded and installed HP software and firmware updates.  No help.  I went through wireless setup.  No help
    BTW, all along I got good "Wireless Network Test" results.  I says it's connected but nothing happens when I try any functions of the printer.
    If I can find a USB cable I will try to see if wired works.
    Any suggestions would be appreciated. 

    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
    2. Under the Wireless information you should see your IP address
    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
    4. After you enter your IP address in the website bar go to that website
    5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
    If the website fails to open please powercycle your network again:
    How to Properly Powercycle a Network:
    First, unplug the power cable to your Router
    Once your Router is unplugged, turn off your printer
    Next, shut down your computer
    After 30 seconds to 1 minutes, plug your Router back in
    Next, turn on your printer
    Turn on the computer
    After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
    If the website for the printer opens successfully please follow the steps below:
    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
    Double-click the HP Uninstaller, and then click Continue.
    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
    Click Library.
    Click Preferences.
    Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    Close out of Preferences.
    Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
    2. Once downloaded, run through the step by step screens to reinstall your network printer
    3. Once the printer is reinstalled, attempt a print and a scan!
    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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  • Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

    i have an hp officejet pro 8600 plus.  had it for 6 months or so.  intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices.  recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes.  but then it stops working.  it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
    i have an apple airport exptreme router.  it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
    any ideas?

    Hi henryje,
    Sorry to hear you are experiencing these issues. I would be glad to help.
    Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
    You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
    Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
    Say Thanks by clicking the Thumbs Up in the post that helped you.

  • Can the mac air print to HP OfficeJet Pro 8600 Plus Wireless e-All-in-One?

    Can the mac air print to HP OfficeJet Pro 8600 plus Wireless e-all-in-one?

    AirPrint is an iOS 5 protocol.  It is not used on the Mac or Lion.  What you *can* do is add the wireless printer to you network and print from the mac using that.

  • Officejet Pro 8600 Plus wireless printing dilemma

    Hello,
    I recently purchased the Officejet Pro 8600 Plus for my dorm room in college. However, the school requires all devices that want to use its wi-fi to register their IP addresses through detection software in addition to the default log-in information just to use the wi-fi. Now, here are the items I currently have:
    - the printer itself
    - the printer USB cable
    - a few ethernet cables
    - a personal router
    - an ASUS wireless dongle (plugs into PCs via USB, has ethernet port but the device itself can create a hotspot and its own "network")
    - one of the built-in school routers (high up on the wall)
    The question is, is there a way I can set up any type of wireless printing in my dorm room? Is it possible to buy two wireless USB attachments that hook up wirelessly to my printer and computer, acting like bluetooth? Thank you!

    Range extender improves the signal strength and cover a bigger area, but adds an extra layer of communication so will have slower response. It helps connecting devices far apart, but may cause delay and "loss" of communication, especially "two way" communication which is the problem you are experiencing.

  • WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

    The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
    I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion. 
    I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference. 
    Please help. 

    Right off I have to tell you I do not "speak Mac".
    I assume the "Apple Time Capsule" is a name for a network router?  A syncing device?
    Unless I am mistaken:
    You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier.  The setup Wizard is not necessary for the process.  I should think this is true for the Mac.
    ==================================================​===================================
    If you cannot get someone from the Printing group to answer your specific concern,
    you may have succes with the following:
    The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment.  Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually.  It is a bit tedious, but is may work better than fighting the Wizard.
    OfficeJet Pro 8600 User Guide
    You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
    Select your printer from HP Office Jet 8600 series
    Mac – By Garland_M
    HP Wireless Printer Setup (Tutorial Video)
    Mac
    YouTube Search - HP printer install for mac
    Good Luck!
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    Kind Regards,
    Dragon-Fur

  • Printing wirelessly on officejet pro 8600 plus

    I have recently purchased an e printer (Officejet pro 8600 plus).  I have set it up on my laptop as well as mobile phone.  I have printed photos from my phone, emails from my phone, emails from my laptop, word documents and excel documents from my laptop.  It will only print sometimes.  I think it may have to do with the printer going to sleep.  On my mobile phone, I get a message saying ePrint job delayed  because the printer is turned OFF or not connected to Internet.  Well, it is on.  When I actually go to the room where the printer is located, if I touch the screen and press Apps, sometimes, the printer says "connection error", unable to connect to the server.  Other times when I have done this, it does make the connection.  It seems that if I wake up the printer, I can eventually get something to print.  But that defeats my purpose of the wireless capability.  Can you help?

     I will need some more information in order to help out. What make and model of router do you have?  Does it ever  fail regular wireless jobs sent from the computer to the printer? Or is it just ePrint jobs that it fails/delays? Also what is the IP address for the printer? 
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • HP Officejet Pro 8600 Plus not able to use full features

    HP Officejet Pro 8600 Plus (Model No. N911h)
    Serial No.[Personal Information Removed]
    Windows 7 Professional Service Pack 1
    The printer is being used on the desktop as a network printer.  Windows Firewall is turned off.  Office uses Trend Micro Antivirus.  Able to use full features like digital fax, print, scanning only when Trend Micro Office Scan is offloaded.  Printer was taking dynamic port so created Standard/TCP-IP port created.  Even this did not solve the problem.  Trend Micro administrators say the port is open.  Not sure if anything particularly needs to be allowed by Trend Micro.  Spoke with HP support system over phone.  They are also not sure what is to be done rectify the problem.

    Hello,
    I see that you're having an issue unblocking ports for the printer. 
    Here is a list of the ports that needs to be unblocked. Hopefully this will help. 
    Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the
    HP device.
    • Incoming (UDP) ports: 137, 138, 161, 427
    • Outgoing (TCP) ports: 137, 139, 427, 9100,
    9220, 9500
    The ports are used for the following functions:
    Printing
    • UDP ports: 427, 137, 161
    • TCP port: 9100
    Photo card upload
    • UDP ports: 137, 138, 427
    • TCP port: 139
    Scanning
    • UDP port: 427
    • TCP ports: 9220, 9500
    HP device status
    UDP port: 161
    Faxing
    • UDP port: 427
    • TCP port: 9220
    HP device installation
    UDP port: 427"

  • HP Officejet Pro 8600 Plus no longer printing wirelessly

    My HP Officejet Pro 8600 Plus has printed wireless for both my MacBook Pro and iPad for over a year.  As of this morning, it no longer will.  The Wireless Network Test Results notice says "your hp printer is unable to connect to your wireless router.  MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup.  Solution:  if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this Test Report) to the list of permitted devices for your wireless router before continuing"
    My "router" is an Apple Time Capsule.   All this is "greek" to me.  I have been trying to resolve this for 5 hours now and have made no headway as I really do not know what I'm doing.  Do you have any tips (step by step) as to how to get this working again?
    Thanks so much!

    Well searching the web I find the support page for your printer here.
    http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&d​lc=en&lc=en&product=4323648
    Getting started, drivers, manuals are all here the get it connected. 
    Let’s try here.  Wireless Printing Help
    http://www.hp.com/global/us/en/wireless/index.html​?jumpid=ex_r11400_go_wirelessprinting
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

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