Officejet Pro 8600 Plus will not maintain "wired" connectivity

Get a message "Unable to communicate with printer".  The printer is direct wired to router, but for some reason will loose connectivity. Rebooting cable modem and router seems to fix for a while. Anyone know of a solid fix to this problem?

Hi,
What operating system you use on your computer? which security programs you use on your PC?
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Similar Messages

  • Officejet Pro 8600 Plus will not send or receive fax

      I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus.   The error code I get is Error 388 which is that a communication error occurred during fax transmission.  However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
    Is it possible that the proble is that  I cannot send or receive faxes through a digital phone line?  That seems odd to me given that almost all phone lines in the modern era are digital.  How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital?  Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
    Thank you.

    Hello,
    I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
    Good luck!
    I work for HP, However, I am speaking for myself and not for HP

  • HP Officejet Pro 8600 Plus will not copy even after hard reset

    HP Officejet Pro 8600 Plus on Windows 8 OS 
    Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.
    Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
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    HELP!!
    This question was solved.
    View Solution.

    Hello,
    Please check your private message inbox for the reset I'm going to send you.

  • HP Officejet Pro 8600 Plus will not print from my MacAir

    I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems.  All of a sudden my printer will not print.  The wireless icon says it's connected to the network.  But when I click print it says "looking for air printer" and then "printer not connected".  I've repeated the Wizard Set Up for the wireless connection.  I've turned the printer and computer on and off.  I've even tried printing from my iPhone but it will not find the printer anymore.  Please help!

    Hello @ladybonds ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
    Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
    Are you sure that the printer and your devices are on the same network?
    Does the router give your printer an I.P address?
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    I worked for HP.

  • HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

    Dear support team,
    I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
    Any recommends?
    Thank you in Advance.
    Best regards
    Conny

    Hi Conny,
    Welcome to the HP Support forums.  I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
    After the PDF didn’t print, did you log into your HP Connected account?  I’m curious as to what HP Connected indicated about the print job. I have included the ePrint Job Did Not Print document.  It has several causes and solutions as to why the PDF didn’t print. 
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

    Hi All,
    I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is 
    100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
    I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

    Not a reply but another plea for help.
    There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
    -Printer bought about 2~3 weeks into Sept 2012
    -Installed onto Macbook Pro running Lion (full updated at that time)
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    -Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
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    -Somewhere along the line it stopped communicating with my MBP
    -Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
    -Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
    -Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
    -Reinstalled HP software from disc.
    Still didn't work.
    -Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
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    Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
    There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
    Hrumph
    Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
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  • OfficeJet Pro 8600 plus will not install , msg Call to DriverPackageInstall returns error 5

    I get message "Call to Driver Package Install returned error 5 for package -c\Program Files\HP\HP OfficeJet Pro 8600\Drivers Store\Pipeline\hpup\03.inf-Call to Driver Package Install must be a member of th eadministrator group to install a driver package. Laptop is HP, Core 5, running Win 8.1
    No security messages arose during very slow install.
    Tried several times, tried to download installation package as suggested btroubleshooter but aborted 4 times (4 hours), other downloads had no problem. Tried changing startup as indicated also, did not correct the problem.

    Hi Liam,
    The installation CD that came with your 8600 will definitely not work with Windows 8.1 and is not same as the latest online download which you will need to install on Win8.1.
    Are you running Win8.1 Pro 32 or 64 bit?
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    HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911
     HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
    HP Officejet Pro 8600 e-All-in-One Printer series - N911
     HP Officejet Pro 8600 e-All-in-One Printer - N911a
    HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911
     HP Officejet Pro 8600 Premium e-All-in-One - N911n
    Try uninstalling printer from the control panel and reinstall using the Win8.1 download from the link above.
    Thanks

  • OfficeJet Pro 8600 Plus will not print

    My Macs running 10.10 are not able to print from my printer.  I have reestablished wireless connections and have also ensure the latest updates to the printer were downloaded.  Nothing has worked.  I have also tried to download new drivers but I cannot download them.  After clicking download, the page just brings me back to the select language page.  Anyone else have this issue or know how to solve it?

    Hello, 
     Jamieson
    HP Support Agent
    I have a Macbookpro that stopped printing wirelessly to my HP printer. I tried everything I could think of then an Apple rep worked on it for 45min with no luck. I then followed your suggestions. PRESTO! 
    THANK YOU!
    Neal

  • My Office Print Pro 8600 Plus will not print pdf files sent to it from an iPad using ePrint.

    My Office Print Pro 8600 Plus will not print pdf files sent to it from an iPad using ePrint.  I just get an error message when I go to the  HP Eprint centre.  It does print the cover e-mail but nothing else.  The attachment is not secure as far as I can see.  I have tried sending an attachment from my Mac and that worked fine.
    This question was solved.
    View Solution.

    Hello krnkln3.
    Are you trying to send the PDF as an attachment in an e-mail sent to the ePrint e-mail address of the printer or are you trying to print using the ePrint app?
    Try sending the same PDF document to the printer's ePrint e-mail address and let us know if that works. If this works but using the ePrint app is not working, maybe the ePrint app is not working fine with this PDF document (it could be due to it's size or something else). Remember that you can always use the e-mail ePrint address of the printer to send PDF documents as the processing is happening at the HP servers and not in your iPad as when you try to send it using the ePrint app.
    Cheers!
    Wixma.
    I am an HP employee.
    Say thanks by clicking the Kudos star in the post.
    If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

  • HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

    I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
    Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

    Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are experiencing scanning issues.  I would like to help.
    I would recommend powering off your printer and computer.  Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in.  Once it has begun broadcasting again, power on your printer and computer.
    I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Officejet 6500A Plus will not maintain wireless connection reliably

    For the HP EXPERTS on Expert Day, April 18, 2012:
    B.L.A.T. (Bottom Line At Top):  We have an HP Officejet 6500A Plus purchased about 5 months ago.  We wanted to use it as a wireless-connected printer in another room besides our home office.  It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room.  Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office.  DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months).  So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects?  And how can we stop it?
    NOTE!  Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus.  The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
    NOW, FOR THE REST OF THE STORY…
    WHO WE ARE:  My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement.  We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
    OUR CONFIGURATION: 
    PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012:  HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection.  These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network.  The 270f has a dual-band wireless board.  Both bands work.  We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection.  The laptop is now upstairs and it’s connected to our home network wirelessly without any issues.  (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
    ROUTER:  Netgear N600 WNDR3700 providing Ethernet and wireless networking.  Router provides a very strong wireless signal throughout the house.  No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
    PRINTERS:  Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it.  And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer.  By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
    OTHER:  We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house.  (If you aren’t familiar with this totally cool system, check out sonos.com).  We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
    HP TOOLS AVAILABLE ON ALL 3 PC’s:  HPU
    UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002. 
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    PREVIOUSLY TRIED:  After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer.  It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
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    Next, we connected the printer via Ethernet.  The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection.  As far as we know, it never failed while connected via Ethernet.  This seems to point to a purely wireless hardware/firmware problem on the printer itself.
    Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours.  Unfortunately, none of their optimistic solution scripts seemed to fit our problem.  They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else.  At this point, they would understandably want to close the chat.  But 20-30 minutes later, we could no longer print to it.  During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that).  After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC.  One giant leap backwards.  That’s when I gave up on the multi-hour chat sessions.
    The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over.  When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything.  Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds).  BUT WE DON’T CONSIDER THAT A SOLUTION!!
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    Bob and Jane
    (Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

    I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

  • Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

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    While it is quite a while since this was posted - I can concur a similar issue exists.
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  • HP Officejet Pro 8600 Premium will not copy or scan.

    Hello,
    I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
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    edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

    Hi-
    To make sure I understand this correctly, you are unable to do a copy at the device itself?   This should function without the device being connected to a PC at all.   if this is indeed the case, it sounds as if this is a hardware issue.  I would then check with HP support on your product for warranty repair.
    I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

  • Officejet Pro 8600 Software Will Not Run

    I updated my computer to Windows 7 and installed the software for my Officejet Pro 8600. Setting up and connecting the printer was not a problem. When I went to run the program it would not start. I downloaded the 64 bit program and went through the process of uninstalling the old program and installing the new software. And again, printing is no problem but the program still does not run.

    Hi SonnyOhio,
    Thank you for your reply.
    I would try the following:
    1.) Update Adobe. Adobe.
    2.) Update Internet Explorer. Download Internet Explorer.
    3.) Then try the using the HP software again.
    If this doesn't work, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this helps, and have a great day.
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Officejet pro 8600 paper will not feed , Starts to feed and then jams before getting to printer head

    officejet pro 8600. Has been flawless for 2 years. Now it start to feed the paper, but jams as the paper goes around to the printer. It seems like the paper goes straight up instead of curving aroun to the printer head.

    Hello @ceebrick , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are running into paper jams.  I would love to help.
    I would recommend performing a power reset on the printer.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would then recommend this document on A 'Paper Jam' Message Displays on the Printer.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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