OfficeJet Pro 8600 Premium - Cannot Print Info Sheet in Order to Obtain Printer ID

I have been trying for a few hours now to get my hpeprintcenter account set up. It is asking for a Printer Code and says that you should be able to obtain it by printing the Info Sheet from the ePrint menu on the Printer.
The problem that I am having is that when I click on the Print Info Sheet Button, the printer freezes at Now Printing...and never does anything else.
I have tried on different internet connections, I have power cycled the printer, I have disabled Web apps and re-enabled, I have set the 8.8.8.8 and 8.8.4.4 DNS entries as mentioned in the other posts and none of these things will allow me to print my info sheet in order to get my account setup.
Everything else works fine. I am able to print from tablets and from my laptops over the wireless network and there doesn't seem to be any type of internet connection error on the printer.
Anyone have any ideas what I might be able to do to fix this. Getting to be at my wits end over this.

What's the name of the router you have? Also, I would make sure that nothing was entered under proxy settings.

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Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

Hi, and thanks for any insights.
I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow. The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive. The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper. The printer is not connected to a network, but dedicatd to this PC. The PC is current with updates.
Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace . This is new behavior.
I have printed status pages and performed print head and allignment processes. Still, this behavior persists.
I looked i the event log and saw nothing that suggested an evident system issue. Windows update only shows Security Essentials updates for the duration during which the slowness started.
The PC is not acting strangly in any other way.
Any suggestion would be helpful.

Hi,
The information is very general, this applies for many HP printers:
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
For more information, see: Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the printer.
Regards.
BH
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Printing directly on CDs/DVDs on a HP Officejet Pro 8600 Premium printer??

I have the HP Officejet Pro 8600 Premium and was wondering if I can print on CD and DVD discs with this printer and How do I do this?? And if not how do I print on DVDs and with what HP product do I use for it??

HP does not currently produce any printers that can print on CD/DVD's which includes the 8600.
Take a look at the Epson XP-810.
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I am not a HP employee.

How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

Hi RiverBirch,
What brand and model is your router?
First, connect your printer to your router.
1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
Secondly, connect your iPad to the same router.
1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
2. Connect your iPad to the same network as the printer. Settings>Network.
3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
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Hp Officejet Pro 8600 Premium - wireless home network printing from multiple devices

We have a wireless home network with several desk tops, lap tops and tablets using the network for internet access. There is only one printer in the home, our hp Officejet pro 8600 Premium. Right now everyone who has access to the network can print. We want to prevent printing from specific devices while allowing printing from others. How do I password protect the printer so that only certain devices may print? Or alternatively, remotely prevent devices from printing?

Well this is a little tricky. You have a 'home' network so we assume you want everyone to print went they want. If you are talking about 'guest' that come over and use the printer, the best thing is to get a router with a Guest Network which isolates your home network.
That being said there is no 'password' you can put on the printer , however you can add security.
Start/Devices and Printers/ Right click on your printer and select Printer Properties , select the Security Tab. Now you can set security.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

How do I reset to default or change static IP address on HP Officejet Pro 8600 Premium printer?

How do I reset setting to default or change static IP address on HP Officejet Pro 8600 Premium printer?

Hi,Tap the right arrow and then tap the Setup icon.Tap the Network option and select Restore Network Defaults.Confirm any prompt to restore the default network settings, it will remove any manual IP configuration. If you are wirelessly connected to the network, select Wireless Setup Wizard and select your network to reconnect the printer wirelessly. Regards,Shlomi

HP OfficeJet Pro 8600 Premium and OS X 10.8.3

Hello,
I had my HP OfficeJet Pro 8600 Premium set up to print to a network folder and after the recent updates from Apple this week for the HP drivers I can no longer scan documents to the network folder. It now says Incorrect Credentials. It was working prior to the update. I have tried resetting the settings and no luck. I can scan to the computer directly but cannot scan to the network folder. Any ideas?

@sthawkins5 - your problem with scanning to a network folder is really advanced and I will do my best to help by providing two links instead of just one. I have this main HP document about "How To Setup Scan To Network Folder" and should cover the basics. But for the advanced user, here is a thread that relates to exactly what you are having problems with: "Scan To Network Folder on 8600." Read through this and tell me if it is of any assistance.
@ohmiss - you would not use bluetooth to print to this printer. "Email to printer" is called ePrint. You have a little icon (paper with circle behind it) in the upper-left hand corner of the touchscreen display that will walk you through how to set that up. Unfortunately, there is no such thing as Scan to Phone Number as this printer has an actual land-line plug in on the back of it and requires that to fax. If you want, it has a Scan to Email Wizard when you double-click on the printer icon on your desktop that will assist you in setting that up. You may want to contact www.eFax.com about purchasing a monthly plan that allows you to fax from your computer and after you setup ePrint, you can put your printer's email address in eFax "receiving email" section and when you get a fax it will print.
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HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

Officejet Pro 8600 Premium error message The drivers for this device are not installed. Code 28

Printer : Officejet Pro 8600 Premium. model CN577A
OS : Microsoft Windows 7 Home
Basic 64
How is your product connected to your PC? : Network
Problem description : In Device Manager I've got an error message with the
Officejet pro 8600 icon - "The drivers for this device are not installed.
(Code 28)
There is no driver selected for the device information set or element." I
have uninstalled and re-installed the driver to no effect. The printer
appears to be functioning properly.
This question was solved.
View Solution.

Hello,
Yes, i too would suggest a clean re-installation of the software.
Regards,
Jabzi
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Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

For the HP Officejet Pro 8600 Premium e-All-in-One - N911n printer
I am running Windows 7 64-bit
No error Messages
New Printer setup
I do not see photo paper as a paper choice for in Tray 1
This question was solved.
View Solution.

Hi FrancoArdito,
Follow the steps below to print photo from Tray 1
1. Insert the 4x6, 5x7 or 8x10 photo paper into Tray 1
2. Open printer preferences from the printing application program
3. Click on Paper/Quality tab
4. Select the Paper Size, Media Type, and the the Paper source
5. Click Ok to save the settings, and then print from the application program.
I am an HP employee.
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Please mark the post that solves your problem as "Accepted Solution"

How to Change Wi-Fi Channel Used by Wireless Direct on HP Officejet Pro 8600 Premium?

I would like to change the Wi-Fi channel that is used by Wireless Direct between my Lenovo laptop and my HP Officejet Pro 8600 Premium to reduce interference from other nearby users of Ch. 6 in my condo complex. (I am not using a wireless router setup to connect to the printer.)
Is this possible? If so, how?

Ah... ok. You are using the Wireless Direct with the printer. You computer is wireless to channel 6. That is all you can do unless you changed the router's wireless channel which will only automatically switch on your computer.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Officejet pro 8600 Premium pick motor stalled error message

I have the Officejet Pro 8600 Premium printer. I'm getting the message "pick motor stalled" after two and a half months of stellar use with this printer. There is no paper/print jam. I'm using the same paper I have always used. Help, is this a problem with this model?

Also having this issue with an Officejet Pro 8600 Premium too. Bought it in May 2012 to replace an Officejet 7410. Running on a wireless network to a Win 7 32 bit laptop. Started getting the popular Pick Motor Stalled error after two months of ownership of the 8600. Have been able to get the printer to reset this error in the past with combinations of powering down, running diagnostics, and having the printer execute either a print head clean routine or a print printer status routine - that is up until this weekend. Trying to print tax returns so I can get them in the mail by the 4/15 deadline tomorrow and, of course, the Pick Motor Stalled error shows up again. Spent several hours trying usual tricks, this time nothing works. Finally, as a desperate last resort, I powered down the printer and completely removed the second printer tray assembly from the bottom of the printer. Powered back up running only the single main tray and that did the trick. Printing restored.For those that might conclude there was a paper jam on the machine and removing the second paper tray assembly fixed it, trust me. I have been in and out of that machine. There was no paper jam. There is some glitch in either the electronics or firmware, or both on these printers that is causing all the Pick Motor Stalled errors that the user community for this HP device has been dealing with.

HP Officejet Pro 8600 Premium won't print wirelessly

Ok, I have been having this problem for about a month now and cannot seem to fix it.
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP.
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks.
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled.

I have the same problem. I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect. I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house. It works great for a few days then the computer can't find the printer. The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs. This has happened several times since I purchased it 2 months ago. I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please?

Officejet Pro 8600 Plus cannot print after OS 10.10 SW update

My Officejet Pro 8600 Plus was working just fine with OS 10.9. I got an email from HP that there was updated software for OS 10.10, so I dowloaded & installed it, and now I get gibberish when I try to print anything -- a web page, email, Word document -- similar results for all.
For example, for a Fitbit update email, the title "Weekly Stats" was printed, my name was printed, some images were partially printed, and all the remaining lines/descriptions were gibberish. Maybe 20% of the characters were printed, the rest was blank space. Looked more like Morse code than text.
I reinstalled 3 times with the same results. I installed the update via the app store, same results. I used Time Machine to reset to yesterday, no impact, same results. I can scan just fine. Have not tested faxing.
My HP Laserjet Pro M401dne was also updated and it still prints fine.
Can I get and reinstall the OS 10.9 SW?
Thanks in advancxe for any assistance.
Kent

Hi,
Please check the following link first:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04473034&tmp_task=prodinfoCategory&cc=us&dlc=en...
and the following link shows how to install new patch:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04469325&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Good luck.
BH
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OfficeJet Pro 8600 N911g cannot complete s/w installation on laptop running XP

Initially, successfully installed the 8600 s/w on a Dell D810 laptop running XP which is linked both via Ethernet and wirelessly to the same LAN as the printer. The printer is wirelessly linked to a port on a WAP device connected to the LAN/router. After setting up the router with DNS 8.8.8.8 and 8.8.4.4 addresses, successfully set-up e-Print function thru Verizon high speed internet connection. This confirms that the my LAN and Internet can see the printer connection through the WAP. Guess I should have left well enough alone, but I decided to also install the printer on my desktop, a Dell XPS desktop (also running on XP) that is linked thru a wired Ethernet connection to the same LAN.
The XPS s/w install was flawless and I can print from the desktop and HP e-print functions continue to work on the 8600, but I can no longer print from the laptop. As I mentioned, the s/w did load successfully on the laptop when I initially installed the printer. Following a suggestion on HP's website, I uninstalled the HP 3800 s/w in an attempt to reinstall the printer on the laptop. However, I have not been able to successfully reload the s/w on the laptop, despite numerous attempts.. The program can find the printer on the LAN, it always comes up with the same result: "The printer was unable to be installed over the network". I confirmed that there is no firewall or security setting blocking the s/w load.
As part of my problem resolution, I've also followed the procedures contained in HP Troubleshooting Your Wireless Connection but still cannot complete the installation process on the laptop. In my latest attempt to resolve the problem, I marked the 8600 as shared on the XPS desktop system, as suggested in another post, but suspect that would only affect USB-connected printers, not those that are wirelessly connected.
When I downloaded the HP Hardware Diagnostic Utility (HPHDU), it also was able to find the printer on the LAN but displayed a message: "We're sorry but the OfficeJet Pro 8600 N911g in not supported by this utility".
Can anyone offer a suggestion as to why the 8600 install worked successfully when initially loaded on my laptop but I cannot reload it? That could provide a clue as to what is blocking the reinstallation on the laptop. As I said, the desktop s/w loaded successfully and I can access the 8600's functions from there. Each of the HP utilities I downloaded from HP and have run on the laptop can find the 8600, but none can complete the s/w load so that I can use the printer from the laptop.
The LAN also has an Ethernet link to a HP OfficeJet 7310 that can be accessed from any PC on my network, so I reluctant to entirely remove all HP software so I can at least have one printer operational. I feel like I am on the bleeding edge of technology so any help is appreciated!
Thanks.

Hi,
Thank you for posting,
I see that you have issues with reinstalling the Officejet pro 8600 drivers on your DELL Laptop.
In order to resolve the issue, please follow the steps given below:
1. Please uninstall the printer drivers by going to Add or Remove programs in control panel. Then click on start and click on Run. In the run window, please type Taskmgr.exe and click on OK. In the task manager window, please click on the Process tab and check if there are any HP Processes running. If there are any HP Processes running, please select the process and click on end process.
2. Then click on Star and click on printers and faxes. Then the printers and faxes window, please click on File in the menu bar and then click on Server Properties. In the server properties window, please click on the Drivers tab and check if the HP Deskjet drivers are included. If you find any, please select the drivers and click on remove and then click on apply and click on OK.
3. Then go to C:\ProgramFiles\HP and delete the folder with the name of the name of the printer.
4. Then go to C:\Program Data\ and delete the folder with the name of the name of the printer.
5. Then go to C:\Windows\System32
And delete the HP DLL files related to the printer.
6. Then go to C:\Windows
And rename the twain_32 folder to twain_32_old.
7. Then click on start and click on Run. In the run window type %temp% and press enter. In the Temp folder delete all the files.
8. Delete HP Printer Software entries in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the Registry Editor window go to
HKEY_CLASSES_ROOT\Installer\Products and then click on each folder and check if that entry belongs to HP. If you find any entry related to HP, please delete it.
9. Then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
and then click on each folder and check if that entry belongs to HP Printer. If you find any entry related to HP printer, please delete it.
10. Then go to C:\Documents and Settings\All Users\Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
11. Then go to C:\Documents and Settings\User name of the computer\AppData\ Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
12. Assigning the permissions in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the registry editor window, please right click on HKEY_CLASSES_ROOT and click on permissions.
c. In the Permissions window, please select each user and assign full permissions.
d. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
e. Then right click on HKEY_CURRENT_USER and click on permissions.
f. In the Permissions window, please select each user and assign full permissions.
g. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
h. Right click on HKEY_LOCAL_MACHINE and click on permissions.
i. In the Permissions window, please select each user and assign full permissions.
j. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
k. Right click on HKEY_USERS and click on permissions.
l. In the Permissions window, please select each user and assign full permissions.
m. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
n. Then right click on HKEY_CURRENT_CONFIG and click on permissions.
o. In the Permissions window, please select each user and assign full permissions.
p. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
q. Close the Registry editor.
13. Then Click on start and click on run. In the run window type MSCONFIG and press enter. In the system configuration Window, please click on the Startup Tab and then click on Disable All and then click on Apply.
14. Then click on the Services tab and then check the box “Hide all Microsoft services” and then click on Disable all and then click on Apply and then click on OK.
15. Please restart the computer. Then click on Start and click on run. In the run window type Services.msc and Press enter.
16. In the services window, please right click on each service mentioned below and click on restart.
a. Windows Image Acquisition
b. Shell Hardware Detection
c. Remote procedure call (RPC)
17. After restarting the above services download the drivers from hp.com and start the installation.
Once the installation is completed, please try to scan and check.
Please follow the steps given above and that should resolve the issue.
If the issue still persists, please follow the steps given below:
1. Click on Start and click on Run. In the run window, please type services.msc and click on OK.
2. In the services window, please right click on the “Windows Image Acquisition Service and then click on Properties.
3. In the Properties window, please click on Dependencies window and check the dependencies.
It should be “Remote Procedure Call” and “Shell Hardware Detection”. If you find anything else, then you will have to change the dependencies of the services.
4. Close the Properties window and then make sure the Remote Procedure Call service and the Shell Hardware Detection services are Started. If any of these services are not started, please restart these services and then restart the Windows Image Acquisition service.
5. Please close the services window and then click on start and click on run. In the run window type regsvr32 shimgvw.dll and press enter.
6. You will see a Popup window on the screen, click on OK and close the window and then try to start the Windows Image Acquisition service.
If the Dependencies of the Windows Image Acquisition service is different from the one mentioned above, then please follow the steps given below to change the dependencies:
a. Click on Start and click on run. in the Run window type Regedit and click on OK.
b. In the Registry window, please go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc
c. In the right hand side of the Registry editor window, please right click on DependOnService and click on Modify.
d. Then in the Value data filed enter
RpcSs and press enter and then type
ShellHWDetection
e. Then click on OK.
f. Then go to services and try to restart the Windows Image Acquisition service.
Afetr restarting the Windows Image Auquisition service, please try to reinstall the printer drivers.
Please follow the steps given above and that should resolve the issue.
Thank you.
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OfficeJet Pro 8600 Premium - Cannot Print Info Sheet in Order to Obtain Printer ID

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