Officejet pro 8600 Premium pick motor stalled error message

I have the Officejet Pro 8600 Premium printer. I'm getting the message "pick motor stalled" after two and a half months of stellar use with this printer. There is no paper/print jam. I'm using the same paper I have always used. Help, is this a problem with this model?

Also having this issue with an Officejet Pro 8600 Premium too. Bought it in May 2012 to replace an Officejet 7410. Running on a wireless network to a Win 7 32 bit laptop. Started getting the popular Pick Motor Stalled error after two months of ownership of the 8600. Have been able to get the printer to reset this error in the past with combinations of powering down, running diagnostics, and having the printer execute either a print head clean routine or a print printer status routine - that is up until this weekend. Trying to print tax returns so I can get them in the mail by the 4/15 deadline tomorrow and, of course, the Pick Motor Stalled error shows up again. Spent several hours trying usual tricks, this time nothing works. Finally, as a desperate last resort, I powered down the printer and completely removed the second printer tray assembly from the bottom of the printer. Powered back up running only the single main tray and that did the trick. Printing restored.For those that might conclude there was a paper jam on the machine and removing the second paper tray assembly fixed it, trust me. I have been in and out of that machine. There was no paper jam. There is some glitch in either the electronics or firmware, or both on these printers that is causing all the Pick Motor Stalled errors that the user community for this HP device has been dealing with.

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Officejet Pro 8600 Premium error message The drivers for this device are not installed. Code 28

Printer : Officejet Pro 8600 Premium. model CN577A
OS : Microsoft Windows 7 Home
Basic 64
How is your product connected to your PC? : Network
Problem description : In Device Manager I've got an error message with the
Officejet pro 8600 icon - "The drivers for this device are not installed.
(Code 28)
There is no driver selected for the device information set or element." I
have uninstalled and re-installed the driver to no effect. The printer
appears to be functioning properly.
This question was solved.
View Solution.

Hello,
Yes, i too would suggest a clean re-installation of the software.
Regards,
Jabzi
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HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
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Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

For the HP Officejet Pro 8600 Premium e-All-in-One - N911n printer
I am running Windows 7 64-bit
No error Messages
New Printer setup
I do not see photo paper as a paper choice for in Tray 1
This question was solved.
View Solution.

Hi FrancoArdito,
Follow the steps below to print photo from Tray 1
1. Insert the 4x6, 5x7 or 8x10 photo paper into Tray 1
2. Open printer preferences from the printing application program
3. Click on Paper/Quality tab
4. Select the Paper Size, Media Type, and the the Paper source
5. Click Ok to save the settings, and then print from the application program.
I am an HP employee.
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Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

Hi, and thanks for any insights.
I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow. The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive. The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper. The printer is not connected to a network, but dedicatd to this PC. The PC is current with updates.
Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace . This is new behavior.
I have printed status pages and performed print head and allignment processes. Still, this behavior persists.
I looked i the event log and saw nothing that suggested an evident system issue. Windows update only shows Security Essentials updates for the duration during which the slowness started.
The PC is not acting strangly in any other way.
Any suggestion would be helpful.

Hi,
The information is very general, this applies for many HP printers:
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
For more information, see: Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the printer.
Regards.
BH
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Hp officejet pro 8500a plus pump motor stalled

Does anyone have a detailed fix fo the "pump motor stalled" error? I went through the multiple steps provided by HP with the last item being "have it serviced". Surely there is a solution I can implement.

Hello @DuckLock,
Welcome to the HP Support Forums! I see you are getting a 'Pump motor stalled' error message on your HP Officejet 8500A Plus. You have completed the troubleshooting steps online with no success. After some research I was able to find this solution which may work for you as well, although a different printer is listed the same steps apply:
Pump Motor Stalled
I hope this helps, if you are still getting the error you will need to contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you,
HevnLgh
I work on behalf of HP
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Printing directly on CDs/DVDs on a HP Officejet Pro 8600 Premium printer??

I have the HP Officejet Pro 8600 Premium and was wondering if I can print on CD and DVD discs with this printer and How do I do this?? And if not how do I print on DVDs and with what HP product do I use for it??

HP does not currently produce any printers that can print on CD/DVD's which includes the 8600.
Take a look at the Epson XP-810.
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How to Change Wi-Fi Channel Used by Wireless Direct on HP Officejet Pro 8600 Premium?

I would like to change the Wi-Fi channel that is used by Wireless Direct between my Lenovo laptop and my HP Officejet Pro 8600 Premium to reduce interference from other nearby users of Ch. 6 in my condo complex. (I am not using a wireless router setup to connect to the printer.)
Is this possible? If so, how?

Ah... ok. You are using the Wireless Direct with the printer. You computer is wireless to channel 6. That is all you can do unless you changed the router's wireless channel which will only automatically switch on your computer.
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How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

Hi RiverBirch,
What brand and model is your router?
First, connect your printer to your router.
1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
Secondly, connect your iPad to the same router.
1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
2. Connect your iPad to the same network as the printer. Settings>Network.
3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
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Hp Officejet Pro 8600 Premium - wireless home network printing from multiple devices

We have a wireless home network with several desk tops, lap tops and tablets using the network for internet access. There is only one printer in the home, our hp Officejet pro 8600 Premium. Right now everyone who has access to the network can print. We want to prevent printing from specific devices while allowing printing from others. How do I password protect the printer so that only certain devices may print? Or alternatively, remotely prevent devices from printing?

Well this is a little tricky. You have a 'home' network so we assume you want everyone to print went they want. If you are talking about 'guest' that come over and use the printer, the best thing is to get a router with a Guest Network which isolates your home network.
That being said there is no 'password' you can put on the printer , however you can add security.
Start/Devices and Printers/ Right click on your printer and select Printer Properties , select the Security Tab. Now you can set security.
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HP OfficeJet Pro 8600 Premium and OS X 10.8.3

Hello,
I had my HP OfficeJet Pro 8600 Premium set up to print to a network folder and after the recent updates from Apple this week for the HP drivers I can no longer scan documents to the network folder. It now says Incorrect Credentials. It was working prior to the update. I have tried resetting the settings and no luck. I can scan to the computer directly but cannot scan to the network folder. Any ideas?

@sthawkins5 - your problem with scanning to a network folder is really advanced and I will do my best to help by providing two links instead of just one. I have this main HP document about "How To Setup Scan To Network Folder" and should cover the basics. But for the advanced user, here is a thread that relates to exactly what you are having problems with: "Scan To Network Folder on 8600." Read through this and tell me if it is of any assistance.
@ohmiss - you would not use bluetooth to print to this printer. "Email to printer" is called ePrint. You have a little icon (paper with circle behind it) in the upper-left hand corner of the touchscreen display that will walk you through how to set that up. Unfortunately, there is no such thing as Scan to Phone Number as this printer has an actual land-line plug in on the back of it and requires that to fax. If you want, it has a Scan to Email Wizard when you double-click on the printer icon on your desktop that will assist you in setting that up. You may want to contact www.eFax.com about purchasing a monthly plan that allows you to fax from your computer and after you setup ePrint, you can put your printer's email address in eFax "receiving email" section and when you get a fax it will print.
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How do I reset to default or change static IP address on HP Officejet Pro 8600 Premium printer?

How do I reset setting to default or change static IP address on HP Officejet Pro 8600 Premium printer?

Hi,Tap the right arrow and then tap the Setup icon.Tap the Network option and select Restore Network Defaults.Confirm any prompt to restore the default network settings, it will remove any manual IP configuration. If you are wirelessly connected to the network, select Wireless Setup Wizard and select your network to reconnect the printer wirelessly. Regards,Shlomi

HP Officejet Pro 8600 Premium e-All-in-One - N911n cartridge errors

Please help! I have an Officejet Pro 8600 all in one that is just over a year old, just out of warrenty... We don't use it much and so just had to change the ink cartridges for the first time. Once they were changed out, the printer gave me the warning that there is a cartridge error and that the Cyan failed. Even though it was a brand new cartridge, I bought another one and changed it again. I still get the same error message with the 2nd new one. I have been through everything on the HP website for troubleshooting this problem and nothing works! Please, does anyone have anything else I can do????

Sorry to hear you are still having this problem. So the yellow was out and you replaced the yellow and then the cyan failed?
Printers when left not used for some time, may have printhead issue, but if it's not even recognizing the cartridge, then more likely a hardware or board issue that may need professional service.
One thing you can try is to update the firmweare (if not already), http://ftp.hp.com/pub/softlib/software12/COL41945/bi-101905-5/OJP8600_N911a_R1322C.exe
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HP Officejet Pro 8600 Premium won't print wirelessly

Ok, I have been having this problem for about a month now and cannot seem to fix it.
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP.
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks.
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled.

I have the same problem. I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect. I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house. It works great for a few days then the computer can't find the printer. The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs. This has happened several times since I purchased it 2 months ago. I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please?

Officejet Pro 8600 Plus N911g - scanning stalls part way through

I have a HP Officejet Pro 8600 Plus N911g. When I try to scan a large number of documents from the printer to my computer, the printer stalls part way through. Today I had a stack of 45 pages that needed to be scanned. I loaded them into the document feeder on the top of the printer, hit "Scan", "To Computer", chose my computer from the list, "Save as pdf" and start scan.
The printer started scanning, got through about 30 pages and then just froze up. The display screen showed "Now Scanning". I let it sit for over a half an hour, but it did not resume. The only way to get out of the stalled scanning was to turn off the printer and restart it.
This has happened multiple times. Is there a limit on the number of documents that can be scanned at a time?

Hello aksnell,
Welcome to the HP Support Forums!
In my experience the Officejet Pro 8600 Plus would be best suited to scan such a large amount using the software provided. The printer has a internal memory of 128 MB, that will fill up very fast when scanning into the computer.
I would recommend opening HP Scan on the computer, select .PDF and scan the pages this way. It will still feed from the Automatic Document Feeder and also save all pages to a single file when done.
If you need a hand scanning using the software, replay back with the Operating System installed on your computer, Windows or Mac.
Thanks for posting.
JERENDS
I work on behalf of HP
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Officejet pro 8600 Premium pick motor stalled error message

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