OfficeJet Pro 8600; scanner not communicating with computer

When I try to scan, it appears as though the OfficeJet Pro cannot communicate with my computer. The computer is connected to the internet, and the OfficeJet Pro is connected, but it won't scan. I have used the Office Jet Pro for these purposes before, and it appears to have stopped working all of a sudden. The error message says "no computer found."
Product Name: OfficeJet Pro 8600
Product #: CM749A

Hi shoffice, and welcome to the HP Forums!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Please let me know how that goes.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Officejet Pro 8600 scanner not working!

We have just got a new Officejt Pro 8600 printer in the office and I do a lot of scanning, however, it doesn't always work! I would say it works perhaps 2 times out of 10? It comes up with an error message of 'Scanner lid or Document Feeder open', despite a few pages going through, or me previously successfully managing to scan. Help - it's driving me crazy!!!

The two metal clips under the document feeder are not holding it down far enough. If you lift the adf you can see them underneath one on the front one on the back. Putting a bit of left pressure (towards the left side of the machine) on both clips bends them slightly this will hold the adf cover down tighter and the machine will now see it as closed.
I have fixed over 30 machines doing this.

HP officejet pro 8600 scanner won't recognize usb drive

I have an HP Officejet Pro 8600 running windows system 7 HP desktop. Scannerr transfers scan to computer, but won't recognize USB to receive files; it gets stuck on "insert a memory card or connect a USB sotrage device to USB port
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Hi fmanheim,
Welcome to the HP Forums! I understand that your HP Officejet pro 8600, will not recognize your USB to receive files. I am happy to help you with this USB issue!
Please take a look through this guide on printing from Memory Cards or USB Flash Drives. Printing From a Memory Card or USB Flash Drive.
Hope this information helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Paper drawer on Officejet Pro 8600 will not close

The paper drawer on the printer will not close. It goes in approximately one inch and is blocked by something at that point even though I cannot see or feel anything strange.

Hi @connied46,
Welcome to the HP Forums!
I noticed that the paper drawer on Officejet Pro 8600 will not close. I am sorry to hear this, but happy to help!
Please see this post, Re: Officejet Pro 8600 Plus ...paper TRAY wont close all the way? By my colleague @Gemini02.
If the post does not help, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8600 Scanner setup

I have a HP Officejet Pro 8600 Scanner that I cannot setup in my system. I can webscan, but I cannot scan directly from the scanner. It prints and copies just fine, but I cannot scan from the glass or ADF. I don't use the fax option.

I am running Windows 7 - 64 bit. I'm also using a wireless network.

Hp officejet pro 8600 : doesn't scan to computer with new OS

When I purchased my new computer (HP envy 700) I thought I was happy with it. THen it stopped working with my old HP printer because the software didn't match up due to "age" according to help desk. So I bought a new HP printer, the jet pro 8600. And low and behold this also does not work with my computer because of the operating system. They (help desk) set me up to use the online HP WEbScan. But today I am working at home, and now that site doesn't work. HOW can I use the scan option on the new printer if nothing is compatible? HELP i want to use my products they way the box says they are supposed to be able to be used!
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well I guess it wont copy and paste the error message, it says calltodrivepackageinstallreturned error then a bunch of numbers and a webaddress.
Very frstrated PLEASE HELP!!

Hi @teacherbethany,
Welcome to the HP Forums!
I am sorry for the frustration you are having, with not being able to scan, on your HP Officejet pro 8600. But I am happy to help you get scanning again!
For further assistance, I will need to know the following:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the solutions within this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this guide will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet Pro 8600 Scanner Software

I am running Windows Vista and just purchased the HP OfficeJet Pro 8600 printer. I am having a hell of a time with this printer and am seriously considering returning it if I can't get this figured out asap.
When I open the HP OfficeJet Pro 8600 software, the main panel opens I double click on the "Scanner Actions" button, and then the "Scan Document or Photo" button, nothing happens. I can not get the scanner software to open so that I can control my scan options from the computer.
As well, from the printer control pad, when I go to scan, I am only able to "Scan to Network Folder" and am unable to scan to computer. The message that I am getting is "Computer is Unavailable".
I am able to "Scan to Network Folder" so I am not overly concerned with that issue however, I need to be able to access the scanner software so that I can adjust my scan settings etc on my computer.
I purchase the unit for the wireless. I could not access the software while connected with wireless so I attempted to connect via usb. No difference what so ever.
I have uninstalled and reinstalled the software 4 times so far. 2 times from the CD and 2 times from the software available on the HP site.
This question was solved.
View Solution.

Hey dleman. Sorry to hear your having issues and I appreciate your detailed messages. I would try using the HP Print & Scan Doctor. This tool will try to resolve the issue for you and provide a specific code if it can not resolve the issue.
Let me know how it goes and if it does not solve the issue we can go from there.
Thanks
SeanS
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Officejet Pro 8600 Plus not able to use full features

HP Officejet Pro 8600 Plus (Model No. N911h)
Serial No.[Personal Information Removed]
Windows 7 Professional Service Pack 1
The printer is being used on the desktop as a network printer. Windows Firewall is turned off. Office uses Trend Micro Antivirus. Able to use full features like digital fax, print, scanning only when Trend Micro Office Scan is offloaded. Printer was taking dynamic port so created Standard/TCP-IP port created. Even this did not solve the problem. Trend Micro administrators say the port is open. Not sure if anything particularly needs to be allowed by Trend Micro. Spoke with HP support system over phone. They are also not sure what is to be done rectify the problem.

Hello,
I see that you're having an issue unblocking ports for the printer.
Here is a list of the ports that needs to be unblocked. Hopefully this will help.
Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the
HP device.
• Incoming (UDP) ports: 137, 138, 161, 427
• Outgoing (TCP) ports: 137, 139, 427, 9100,
9220, 9500
The ports are used for the following functions:
Printing
• UDP ports: 427, 137, 161
• TCP port: 9100
Photo card upload
• UDP ports: 137, 138, 427
• TCP port: 139
Scanning
• UDP port: 427
• TCP ports: 9220, 9500
HP device status
UDP port: 161
Faxing
• UDP port: 427
• TCP port: 9220
HP device installation
UDP port: 427"

HP Officejet Pro 8600: "Unable to Communicate with Printer" error message

I receive the error message "Unable to Communicate with Printer" regularly when I print. Sometimes it will print 3 or 4 times just fine before I get this message. Sometimes it happens my first try at printing. I then have to reboot my computer to get it to work again. My OS is Windows 7 and my printer is an HP Officejet Pro 8600. My printer is wired to my computer. I have tried re-installing the printer software but this did not help. I've had this printer for only four months. Started happening after the second month. Any suggestions?

I finally solved it. Reflecting back on previous message boards I decided to try one last time. Some posters have found the problem in the Antivirus, Firewall protections. (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall. Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked! I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls. Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected. There should be a message indicating that it's connected but unable to print due to firewall protections.

HP OfficeJet Pro 8600 Will Not Print Wirelessly

Hi. I have read other threads on this forum with suggested fixes from HP employees and tried them. I have run the tool which found no errors. My firewall is off. I have installed the latest Adobe and uninstalled then reinstalled the printer software. I have followed instructions in book re: turning off computer, router, printer, etc. I can see the IP address for the printer in IE.
Still, this brand new printer will not print wirelessly or otherwise from my hp laptop. VERY frustrating. I have spent hours trying work arounds for a brand new computer. I would greatly appreciate a response regarding how to resolve this problem. Thank you.

I have seen cases where a troubled install went through flawlessly after the computer was reimaged. That may be an option to consider.
I did want to make sure that you had the most current firmware version and it looks like you do.
Before a reimage, you could uninstall Officejet Pro 8600 programs (if there are any) and download and install the drivers for your printer from hp.com. Click here for the HP Officejet Pro Full Feature Software and Driver. By doing this, you would have the most up-to-date drivers. Sometimes a download will work where a disk does not. It you do decide to reimage, I highly recommend the above download for the installation.
Let me know what happens.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Officejet Pro 8600 N911a not able to air print since Maverick update

My Officejet Pro 8600 N911a worked fine printing wireless before the newest Maverick upgrade. Now it will only print one print job after I turn the printer off and then back on. If I connect the computer to the printer, it seems to work fine, so it has to do with the upgrade and airprint. I have just downloaded the current Mavericks plug in, but there is no change.

When you say Airprint, are you printing Wireless diect to the 8600 or is the 8600 connected to your wireless network?
When you say the latest plu-n, do you mean the update from Apple Software Update (Apple Store) or the full 10.9 solution from HP.com?
In either case I would recommend first just deleting the print queue on the Macintosh and re-adding it. If that does not resolve the issue try resetting teh print system and adding the printer back new.
Try performing a "reset print system" on teh Macintosh and then reconnecting to the printer.
To reset the print system perform the following:
1. Open System Preferences
2. Click on the Print & Scan
3. click or click in the box listing the current print queues.
4. Select Reset printing system...
5. Enter admin User Name and Password
6. Reboot the Macintosh
7. Try setting up the printer again
I work for HP

Officejet Pro 8600 wireless print option with Mac OSX Snow Leopard?

Hi My 'old' 8600 printer died and I purchased a new one. I did not set up wireless communication with the old printer but am interested in doing so with this new one, or at least having that option.
I'm running Mac OS X 10.6.8 Snow Leopard. The installation CD that came with the new printer says it's for OS X v10.6, Lion or Mountain Lion. Is it compatible with my system?
Thanks!

Hello KelliMK, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are looking into compatibility information. The Officejet Pro 8600 is compatible with Mac OS X 10.6. The software disc should allow the full install without issue.
As for the wireless setup, I would recommend following this document on HP Officejet Pro 8600 All-in-One Printer Series - Installing the Printer Software on a Wireless or W...
Please let me know if you have any questions. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8600 n911a - not working, again

I purchased this printer (Officejet Pro 8600) last week. Set up was really difficult. A PC laptop set up quickly and works fine. My iMac and Mac Book - coulnd't 'see' the printer for set up. I managed to install drivers and achieve printing by using a USB cable to set up the wireless' connections using the IP address.
All worked for Wednesday to Friday. This monring, both Macs find the printer 'unreachable', the PC is printing fine.
I have:
Hard reset the printer
Downloaded the Apple support files, and restarted
Downloaded the most up to date drivers from the HP website
Still nothing. What next?
My Mac is using OS 10.8.5
This is costing me time and money, not withstanding the purchase price. What next ... I need a printer - or I wouldn't have paid for one.
All help gratefully received.

Good news - I've managed to add a static IP address.
So, for now at least, the iMac and Mac Book can see the printer and print. Hopefully it lasts ...
Still cannot 'scan to computer'. It works on the pc, but I cannot scan to/via the macs - which is what I need to do. And no, I cannot share a network folder on the pc (it is not mine). Is there any way around this? It used to work fine with the HP scan software on my old Deskjet F4580 ... any advice appreciated

HP Officejet Pro 8600 - scanner issue

I used to be able to send documents through the automatic feed on top. Now when I scan documents it only allows me to lay the document on the glass. It will not automatically feed. When I do put a document up there the scanner thinks it has been scanned because it says that the document has been successfully scanned but it never went though. I checked to make sure nothing was jammed or in the way and that there was not already another paper on the glass to prevent it from feeding through.

Hi Booher,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Officejet pro 8600 through the ADF, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself through the ADF.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please go through this guide. The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp officejet pro 8600 doesn't work with yosemite

Dear,
I've installed yosemite on my mac and now scanning doesn't work, there isn't the scanning button in system/print and scan like before installing yosemite!
I've tried to delete and reinstall driver (also update driver from appstore after installed the new driver) and I've tried to use the hp scan software but nothing the softaware report that there are no scanners!
Printing works very well the problem is only on scanning and only on mac because other pc with windows works correctly!
I've tried to follow this post http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/No-more-scanning-after-upgrading-to-MacOS-X-1... but nothing the scan doesn't work also after done all the things in the post!!!!!
I've also tried to speak with the phone assistance (in italy beacuse I'm writing from italy) but they have no advice for my problem!
Please help me I need scanning with mac for work!!!!!
Thanks
marchinho

Hello ,
Thank you for contacting the HP Support Forum. I understand that you HP Officejet Pro 8600 is having issues scanning after your Yosemite update. After a little research, I found a document that might get us started in the right direction.
Try these steps first, and then please let me know if they worked or not.
Regards,
wise_owl
I work on behalf of HP.

OfficeJet Pro 8600; scanner not communicating with computer

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