OfficeJet Pro 8600 scans have vertical lines.

I have a OfficeJet Pro 8600 and my scans have vertical lines. Copying does not have the lines.

I used the ADF and the flat bed to scan; both having lines as a result.
In one of the forums and they thought it was static. It was suggested to have the printer on and then unplug it. Wait 15 seconds and plug it back in. That did the trick. No more lines. I guess with winter bringing on more dry air, static is prevalent.
Problem solved.
Thanks

Similar Messages

Hp officejet pro 8600 scan to windows 8 computer

can anyone out there assist, attempting to get my hp officejet pro 8600 to scan to my windows 8 computer?

Ron,
I am having a similar problem.
My printer is on the network, I've installed all the software (full feature), but I can't seem to find where you guys put access to the 'control pannel' where I can print, scan, etc... directly from my laptop.
It popped up after installation of the software, but when I closed it I expected to have a desktop icon, or sys tray access. I can't find a way to open up that control pannel again. I have the all in onwe deskjet pro 8600.
Help? Thanks,
H

Officejet Pro 8600 scan to computer with Mac OS 10.6.8

I have reinstalled the software, selecting HP Recommended Software. I have restarted the computer and done a software update. I can print from my computer to the printer. But I cannot "scan to computer" using the touchpad on the front of the printer. When I select it, the message says "No Computer Found." When I open the HP utility on the computer, under scan settings there is NO "scan to computer" option to select, even though the printer says I need to select it.
I can scan a document using by opening the settings on the computer, but I cannot figure out how to tell it to use the document feeder. So I figured I would try it from the printer itself. But I cannot get that to work.

Try scanning FROM your Mac. Use Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP OfficeJet Pro 8600 - Anyone have a solution for the 8600 freezing up?

I bought this All-In-One for xmass and the initial install went fine. I've attached it to my wireless network for use by all the PC's/Laptops in my house. After a couple of weeks, I noticed that the printer connection was lost, and when I tried to scroll through the printer menu, I discovered it was frozen or locked. I could not even get it to turn off with the power button. The only way to regain access was to unplug the printer. Once it's back up, it seems to work for no more than 15-20 minutes, and then locks up again. I thought it was a faulty machine so I returned it to store for a replacement. The second printer acted the exact same way. It worked fine for a couple of weeks and then began freezing up again. I'm going to return this one and just get my money back if I can't get this resolved.
I did see another posting about this, but the resolution did not work (re-install software on PC and return printer to factory settings).
Has anyone found a solution to this issue?

I'm on my second 8600 within 2 weeks - tonight I stumbled upon a *possible* glitch that may have caused both printers to freeze. I did not have my wireless connection set up but I did have the wireless enabled on the printer - the blue wireless indicator light on the console was flashing. This printer repeatedly froze, requiring the power cord to be disconnected/reconnected to reboot the printer. At some point I disabled the wireless, using the console menu and the machine no longer froze. WHAT??? When I restarted the wireless and completed the setup, the blue indicator light went solid and...so far no freezes. I can access the printer via wireless connection and a USB connection on a different computer. IMO, this should not happen. I'm thinking if my router goes down, it will cause a wireless connection failure and the printer will freeze - again. I will test this theory when I feel up to it - but, the frustration of the past couple hours has me very disinterested in screwing with it now - it continues to work so I think I'll go fishing....
AL

Single Vertical Line When Using ADF for Scan or Copy on HP Officejet Pro 8600

HP Officejet Pro 8600 Premium Printer (CN577A)
OS: MS 7 64 bit
When using the ADF for my CN577A HP Officejet Pro 8600 Premium printer, I get a single vertical line on the document that is produced. This occurs when copying or scanning, both in black and white, and in color. If I scan or copy using the glass, I don't get the vertical line.
I already tried the troubleshooting. I unplugged the printer, left it without power for several minutes; that didn't correct the problem. Next, I cleaned the rollers and the glass; I still get the vertical line, but only when using the ADF.
My firmware version used is current (CLP1CN1150CR).
What should I check next?
This question was solved.
View Solution.

The ADF uses its own glass area on the scanner bed, it is the narrow (about 1" wide) strip on the left. Cleaning this area should resolve the issue. A single small spot would cause the issue you are seeing.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Thin horizontal black line at BOTTOM of page when scan on HP Officejet Pro 8600 Plus

I owned an HP Officejet Pro 8500 and scanning was perfect. I recently purchased an HP Officejet Pro 8600 Plus.
When I scan from the HP 8600 auto document feeder, I get a thin (several pixel wide) black line along the bottom edge of the resulting scan. This line will sometimes be slighly crooked or only appear across half the page, in which case it tends to get thicker toward the edge of the page). I believe this line is an artifact from scanning the very bottom edge of the oroginal document. I think it is showing where the bottom edge of the page was when scanned. If the document is a little skewed, then the black line at the bottom will be a little crooked, probably following the edge of the page. This problem is consistent, and repeatable. It happens in both "Scan To E-mail" mode and "Scan To Network Folder" mode.
When I scan from the flat bed, I get a very narrow black line along the very top edge of the resulting scan, but the bottom appears fine (although I've not tested this extensively).
These thin black lines did not occur when scanning from the HP 8500.
I am wondering if there is a setting to adjust this, or if it is a firmware difference between printers that needs debugging.
This question was solved.
View Solution.

I find it interesting that the issue happens across both printers. This is what leads me to believe this is something with the software/connection with the PC. One thing I will note is that you mentioned above using Adobe Reader 10.1.6. The latest version of Adobe Reader is 11.0.02. I would advise removing your current version of Adobe Reader and install the latest version.
I am not sure if this will fix the issue as you mentioned the line comes across in jpeg and other scanning styles. Do you possibly have another PC you could try setting up a connection with quickly and attempting a scan? This would be another way to ensure if the issue is coming from the printer or a connection/software issue.
I would like to make sure the issue is coming from the scanners on these printers before returning the printers as I would hate for you to get another model printer and the issue remain with this printer as well. However, I will note that the Laserjet Pro 200 is a nice series printer from my experience. I have used the Laserjet Pro 200 black and white only edition, the MFP, and the TopShot edition where I am located.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

Just bought a new Officejet Pro 8600 Plus.
The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8). No 8.5x11 option, which is what I want to use most often. (this is from the dropdown options after clicking the "Scan..." button)
Is there something I'm missing? I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
I'm running Mac OS X 10.6.8. I have installed all software and firmware updates I could find. I have my printer's region set to Canada, and bought the machine from a Staples in Canada. Wondering why I can't use any North American size formats?

@Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
@Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it.
Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder. If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan. Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size.
This seems like the most basic function of a scanner! I'm really perplexed by this. I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software. I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
Any other ideas?

Scan issues with HP Officejet Pro 8600 that worked fine!Now, I have a problem----is it Dropbox?

Never had a problem, but now when I scan, and it goes straight to My Documents, when I go to open it, it's been replaced by an old picture. Every one of my darn documents has that old picture and I can 't find any of my documents. Please help. I do not have it hardwired in. I have reset the printer and my laptop, but this started a few months ago and I think it has to do with Drop box. I don't know what else to do.

Hi @joann2164
Welcome to the HP Support Forums. From your post, I understand that you are trying to scan to DropBox using one of the apps found on the front panel of your Officejet Pro 8600 printer.
For this issue, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Where do scanned documents go I have a hp officejet pro 8600 plus

Where do scanned documents go? I scan from the printer to the computer, it says it was scanned and sent but to where? how do you scan into an email?

When you scan to PC they go to your Documents folder. Mine saves in a folder in Documents named Scans, or possibly Scanned documents. I am using a new machine which has not received any scanned files so I can't remember the exact name but it is usually easy to identify once you open up your Documents folder.
To scan to email you will need to use the printer software installed on the PC to set it up.The document here should help:
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s. There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale. The print options box is the default box that was originally develped in the 1990s - no kidding. I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned. I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk. I can not believe HP is even selling this thing with these types of drivers. I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit. Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
What gives? Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing. I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7. That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
Has anyone else experienced this type of garbage?

I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

Just purchased a new Mac and running Yosemite. Tried adding my 8600 and it prints but will not scan. When attempting to scan to computer, a message "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." When I follow the link, it directs me to download the driver again.....and the cycle begins. I have tried completely uninstalling everything according to previous suggestions in the forum but nothing has helped.
I'm a new Mac user but just can't understand why this would work on my PC and not the new Mac.
This question was solved.
View Solution.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

OfficeJet Pro 8600 scans have vertical lines.

Similar Messages

Maybe you are looking for