Officejet Pro 8600 - telling me black ink cartridge is empty when I know it is not

The ink level display was showing about 10% ink left in my large black cartridge. I took it out because I wanted to see if there was any ink left in another cartridge I had laying around. That one displayed empty. Then, when I put the one that i can shake and clearly hear some ink left inside back in the printer, it refused to let me print because it said it was now empty. I've taken it out and put it back several times and I don't hear it go through that pumping noise it normally does when you replace it with new cartridges. It just says its empty and refuses to print or do anything.
I don't like this...makes me think HP is trying to make me spend more money on ink...
How do I force this thing to reassess the ink level to its true value?

...and I use HP cartridges. I also would like to know if there is any way to force the printer to print even when a cartridge is out.

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HP Officejet Pro 8500 A910 - all new ink cartridges, black and blue ink not printing?

HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
Cleaned printer heads w/no luck.

Welcome to the forums @corAtrum1 ,
I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
I hope this helps!
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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HP Photosmart C6180 printer. Says the magenta ink cartridge is empty when it is new.

I own a HP Photosmart C6180 printer. It sat for several months so I replaced all of the ink cartridges. It will not print because it says the magenta ink cartridge is empty. It is brand new and i can see the ink inside of it. I am not sure what to do. I don't want to take it to get serviced as I live several hours from any computer or printer repair shop. Please help!

Hi pbeck39
What are the ink levels like on a self test page - are they good? Are you using Win XP x64 by any chance?
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Officejet Pro 8500 a910 giving incorrect ink cartridge errors !!!!!!!

Hi,
My mom got an Officejet Pro 8500 a910 and it worked fine for a year approx.
Sbe got a 'replace cyan cartridge' error and bought the 3 pack (magenta, cyan, yellow) and replaced all 3 at once.
It printed 2 pages and now resumes with the 'replace cyan cartridge' error. I have triple checked that they are all new and full but the HP device app will not print. I have rebooted printer, computer, cleared the print queue.
This is ridiculously frustrating.
Is there a way to just tell the printer to ignore the error warnings? It does say the Black ink is full and will not even print a word document. This is ridiculous.
Any help would be appreciated.
-wp

Hello ArticBlueFox,
Welcome to the HP Forums.
I can see that you to are having an issue with ink cartridge errors on the printer.
Please follow the document that I have provided in my previous post on this thread pertaining 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
I also suggest that you please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the steps do not resolve the issue,please contact HP's Technical Support. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
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W a t e r b o y 71
I work on behalf of HP

Officejet 4620 Brand new HP Black ink cartridge and it won't print black at all

Greetings, my printer recently ran out of ink. So I purchased a set of cartridges from Staples. I installed them and ran the Clean Printhead function. I now have great color and NO BLACK. I ran the clean printhead function numerous times. Its so frustrating to watch the evolution of printers over the last 2 decades go from reliable to unreliable all for the purpose of financial gains. I've had printers since the 80's, I used printers when they came with ribbon cartridges, which hardly failed, though they would indeed dry out. At least when they did dry out you would be able to put a new one in and continue. Now they have engineered replaceable printheads (because they were made knowing they will fail), ink cartridges that are not interchangeable (knowing that once you've had it with one printer model, you'll most likely switch to another brand or model) which uses a DIFFERENT model ink cartridge. All for finacial gain. Between my office and home, I've been through 4 printers in the last 2 years. I was a loyal Lexmark fan, untill my old one died and I purchased a new one, first thing I noticed was the changeable printhead, and I said to myself, uh oh, thats going to fail, and so said, so done, within 3 months of using the printer, Lexmark sent me 2 printheads and 2 sets of replacement inks free of charge. I still have a set of ink and a printhead because the LCD screen went blank, lol. Had to toss it. Ended up switching to HP which I believe is made in the same factory as Lexmarks after much comparison of models. Now I have the newest HP at my office and its been great thus far and SUPERB on ink usage, THUSFAR. I'm almost afraid to find out what my future has in store. I know I ran on alot off topic, BUT HP, YOU SHOULD BE ASHAMED OF YOURSELVES. I've now wasted $60 on a new set of cartridges and will most likely need a new printer since my warranty is expired. SMH. Bad Business!!!!
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Is your printer still in warranty? You can check with HP's warranty tool here. Are you located in the US?
Bob Headrick, HP Expert
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Officejet pro 8600 plus scan black

HP officejetpro 8600 plus
windows 8.1 64bit upto date drivers and firmware, reinstalled all hp software.
when copying/scannig to color works fine, when copying/scanning to black and white it shows/prints all black
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Hi, when copying/scanning color image/text to black and white, the output should be in shades of gray. Are you seeing something else?
If my answer was helpful please click on the "Thumbs up" button on the left to say "Thanks".
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Officejet pro 8600 plus. Error message: cartridge missing or damaged

Just installed a new printer head to the tune of $120.00. It came with set-up cartridges that you are required to use. Installed new printer head and cartridges. Now I get the error message of cartridges missing or damaged. I have taken out the cartridges and printer head about 5 times and still get the message. Do I dare try using my old cartridges (which were actually brand new - more $ wasted)?? how can I run a business without a printer, scanner, and fax?!?

I'm having the same issue. We also had this issue with the original 8600 we purchased (that one only used the demo cartridges before giving the lovely "cartridge missing" error). The first one was still under warranty, so we had to send it back to HP and get a replacement. In the meantime, the office was without a printer. Now, the second 8600 has managed to last through about 8 cartridges (approximately six months) before the same issue arose. It's even with the same cartridge: magenta.
I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation. I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.
Alas, it is still showing the error.
I wish I could say I'm a novice when it comes to troubleshooting, but I regularly work on printers and other components. It is truly frustrating to have a product which does not perform well and which does not easily allow the user to rectify the situation without resorting to a sledgehammer or wine.

HP OfficeJet Pro L7680 - New ink cartridges saying "Empty"

I have a HP OfficeJet Pro L7680 that has two ink cartridges that suggest they are empty, although they are brand new from HP. These are replacement carts, not the original.
I am not sure how to diagnose the problem since the cartridges are leaking color when removed. Only two the four are reporting problems. The black and cyan ones are the culprits and the black one reports appropriately most of the time. The cyan one is consistantly reporting empty.
Any suggestions on ways to clean/fix the issue? Also, are there any diagnositic pages in the menu where I can see the error code that the error is reporting?

I did some searching through the service menus. There are two event codes and two error codes. Both error codes were all zeros. The event codes were 69556 and 69548. I sadly don't have a way to look those up so I think that's a dead end.
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I will attempt another cartridge soon (ouch these are expensive).
Any other thoughts?

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PM sent about Scrubber
JonW
I work for HP

Paper jams when being faxed on my HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

When I go to send a fax, the paper goes in until about half way then the right side begins to wrinkle the paper and jams up. I have tried several things to fix it but no luck.

Welcome to the forums HerkDia ,
I have some suggestions for you to try for the problem you're having with your Officejet 8600 Plus jamming the paper when you fax.
Check out these guides:
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A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer Series
The Automatic Document Feeder (ADF) Does Not Pick Up Paper
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If the steps do not help any, I would lastly recommend calling HP to inquire about a replacement or trade in.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Best wishes
R a i n b o w 7000I work on behalf of HP
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Officejet pro 8600 won't scan through tray

Good morning,
My printer won't scan anything through the the tray on top. I currently have an "HP Officejet Pro 8600" that I use for my mac. When I first set it up over 6 months ago I had no problem scanning anything through the tray on top but now after upgrading to Yosemite I have had nothing but problems. When I first installed Yosemite I wasn't able to print or scan but after fixing it with some updates I'm still not able to scan any documents through the tray only through the glass scanner I can scan things.
Any Ideas?
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I followed the steps with The Automatic Document Feeder (ADF) Does Not Pick Up Paper - cleaning the rollers and it fixed it. Thank you!

How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

Hi RiverBirch,
What brand and model is your router?
First, connect your printer to your router.
1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
Secondly, connect your iPad to the same router.
1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
2. Connect your iPad to the same network as the printer. Settings>Network.
3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
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Unwanted additional page printing officejet pro 8600

I have an officejet pro 8600 and i must have changed a setting when trying to solve a seperate problem (now resolved) but cant find what i did. The result is that when i print a word document, any text on that document is printed again on a subsequent and therefore unwanted page. Any ideas?
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Hello @ajm100 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into page print issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, does this issue occur when making a copy?
Please let me know what you find. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
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Officejet pro 8000 not recognizing brand new HP black ink cartridge

Hi. My officejet pro 8000 is not recognizing a brand new HP brand black ink cartridge. The black ink indicator remains lit and it will not print. I have unplugged the printer, but this did nothing. It is wierd, when I open the door where the cartridges are, the light goes out, it only goes on again when I close that door. The printer was working perfectly until this . Any helpful hints? Thanks so much.

Hello chx2,
Welcome to the HP Forums!
I understand your Officejet 8600 is not recognizing your brand new black ink cartridge. I will do my best to assist you! Please make sure this printer is plugged into a direct wall. I just want to see if this makes a difference.
Next, please follow these steps in order:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
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I worked on behalf of HP.

How do I tak out the ink cartridge on HP Officejet Pro 8600?

Need to remove my ink cartridge to buy a set backup. How do you remove the old cartridge?

The HP Office Pro 8600 series consists of 3 model variations. I have the Plus version. All functions similiar.
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Manual, see pg 13 and 92. WARNING per HP: Never turn off the printer when ink cartridges are missing.
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Printer -- HP OfficeJet Pro 8600 Plus

Officejet Pro 8600 - telling me black ink cartridge is empty when I know it is not

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