Officejet Pro 8600 touch screen will not respond

Hi,
I have the HP Officejet Pro 8600 and the touch pad will not turn on. The power is on! I actualy cannot turn it off by pressing the off button, even when I unplug it and plug it back in it is like it was never unplugged. This all started when I updated my MAC to the new operating system and then I noticed where the paper comes out there were blue blinking lights. I pressed the off button and the lights stopped, but now nothing will respond. This is a wireless printer. Please advise what to do.
Thank you,
Tanya (Personal information removed)

Hello Tanyaward,
Welcome to the HP Forums.
I see that you are having an issue with the touch pad not responding or lighting up.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once the printer is connected to a wall outlet, please  attempt to use the power button to turn the unit off and then back on again.  This will do a semi reset on the unit.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers, 
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

  • My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

    My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
    I have entered the password several times and I know what I have entered is correct

    Hi @Southglen,
    Welcome to the HP Forums!
    I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
    I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
    I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
    After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
    Let's start with these steps, and we will go from there!     
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Officejet Pro 8600 - Slanted lines will not print smooth

    I just purchased this printer and use it for home-office. I do a lot of graphics which have slanted lines throughout the documents.
    These print very rough and jagged instead of smooth from one end to the other. I have aligned the printheads several times, but this
    feature doesn't show any linear contrasts, only small colored blocks, etc. Is there another alignment process I should be using?

    If you're a non-designer, you might not be aware of resolution issues. It could be that your slanted lines look fine on the screen because the monitor doesn't need anything higher than 72dpi (or 96dpi for a PC).
    If you *are* a designer, you already know about resolution and raster and vector ... but could you maybe sort of forgotten to rasterize a vector line? Or maybe pasted a CMYK image into an RGB document? I'm just askin' because I bin der dun dat.

  • Officejet Pro 8600 Print Apps will not print

    I can not get web apps (such as crossword) to print. My printer is connected to internet but I keep getting error message (Internal Processing Error) when try to print apps. I have confirmed that printer firmware is up to date.

    You should be able to visit eprintcenter.com and access your account.
    https://h30495.www3.hp.com/user_login?next=%2Fapps&action=addprinter
    at the bottom of your printer's page, you will have the apps listed for that printer.  
    Try to remove them and re-add the apps. Save it and try again with your printer. It wiill WORK!!!
    Click on the "Thumbs up"button on the left to say "Thanks"
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • Since upgrading to Lion, my HP officejet pro 7550 orubts, but will not scan

    since upgrading to Lion, my hp officejet 7550 will print fine but won't scan---any suggestions?? I downloaded the drisavers from Apploe,but that didn't solve the issue.

    Hi @Southglen,
    Welcome to the HP Forums!
    I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
    I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
    I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
    After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
    Let's start with these steps, and we will go from there!     
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • IPhone 4 screen will not respond to touch.

    I tried rebooting it by holding down the power and home button it reboots but  Still no response to touch. I can't synch with macbook because it asks for password i can't type because screen doesn't work. what do i do to get device working again?

    my fingers do not affect the screen period.   it asks me to swipe the screen to open, which i can't do. when i restart the phone by holding the home button and power button, it turns on and asks for my passcode which i can not enter.
    i can not access settings.
    when i plug it into the macbook pro the laptop tells me it can not access the phone unless i unlock the phone with the passcode, which i can't do because the phone screen will not respond to touch.
    how do i restore the phone using my computer? i can't get it to do anything. i tried plugging it into the laptop while off, and then turned it on, no luck. i held the home button while plugging into the laptop, no luck. updated itunes everything.

  • My touch screen is not responding, I have reset the phone, plugged into different charger and tried to update it to itunes but they will not connect because I cannot put my passcode in, HELP please!

    My touch screen is not responding, I have reset the phone, plugged into different charger and tried to update it to itunes but they will not connect because I cannot put my passcode in, HELP please!

    ME TOO.  NOW MY IPHONE 6 PLUS IS SAME LIKE YOU.
    iphone is diabled- connect to iTunes because i forget passcode.
    i cannot connect iTunes because it's always asking to enter passcode on iphone.
    So, i cannot make restore my iphone 6+. And then, I cann't erase "device" in icloud.
    My iphone is new. No icloud. didn't connect to itune backage.
    That's why I try to connect iTunes but it need to enter passcode.
    So, my iphone just keep "iphone is disbled-connect to iTunes".
    IPHONE 6 PLUS

  • My phone freezes and the touch screen does not respond to my touch.

    My i-phone 4 has been freezing up on me as of late.  The buttons will still work but the touch screen does not respond to my touch.
    Is my phone hooped or can I do sometinhg to fix it?

    First thing to try is a reboot of your iPhone. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPhone restart. See if that fixes your problem.

  • My apple iPad touch screen is not responding

    My apple ipad touch screen is not responding it was working since few hours then that happened. There is no a single point on the responds to touch but everything is working on the welcome screen, detects  the Wi-Fi ... etc.
    First thing I did was passing on my local agent store. They did a soft reset what caused lose all data and apps (not a problem) but they didn't fix and asked to visit the support branch .. now i can't use the "Siri trick" and I think it's not helpful after resetting my device.
    I tried removing the screen protector but still no hope. Turned off it and cleaned the screen  but didn't help!!
    Is There another way? Any expected scenarios/time when I visit the repair branch in Egypt?
    I've upgraded to latest (7.12) 2 or 3 weeks ago

    Thanks ..
    I've mentioned that I did that now I'm in another stage, The iPad at the main reseller support department and they told me now that they will give me another in return .... the strange thing I have heard was that I have to wait 4 weeks until they get me one from Apple .. I'm i Egypt 

  • HP Officejet Pro 8500 Cyan ink will not print. installed a new one, but no success

    HP Officejet Pro 8500   Cyan ink will not print. installed a new one, but no success

    I had to replace both printheads about $85 a piece.  It may be more cost effective to buy a new printer.  Once I replaced the one printhead, the other one went out.  It is common and it did solve the issue.  I really like my printer and if it gets me another year or so, I think it was worth it.

  • Hp officejet pro 8500 a910 software will not open

    I have had my printer installed for over 2 years on my laptop via the network (Dell with OS Win 8.1).  Recently, as in I have no idea why or what happened, I have an issue where I cannot open the software on my computer to scan a document.  
    The icon on the desktop as well as under Programs > HP is "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\HP Officejet Pro 8500 A910.exe" -Start UDCDevicePage
    with a Start In of "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\"  
    I suspected that the link was broken and opened the link in Windows Explorer and it would not open from there either.  Also, the icon in Windows Explorer is nonspecific and does not look like an HP icon.  
    I tried uninstalling all HP software and reinstalling it, but am having the same issue.  I cannot open the software.
    Anyone have any ideas?  Thank you!

    Hi @SandraDee1961,
    Welcome to the HP Forums!
    I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
    I would recommend the following steps:
    Uninstall the software. Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. How to Disable Antivirus in Windows 8?
    Disable any firewall programs. Windows Firewall from start to finish.
    Create a new user account. Managing User Accounts and Logins (Windows 8).
    Reinstall the software using the HP Printer Install Wizard for Windows. 
    Hope this works!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • My ipod nano touch screen is not responding please help, and i tried to hold down the volume and power button but its still not working

    ipod nano touch screen is not responding to my touch and whenever i click on something it just shows up as a white box

    Have you double check to make sure VoiceOver and other accessibility features have not been turned on?  See this article for more information and assistance.
    iPod nano (6th generation): How to use VoiceOver
    B-rock

  • Touch screen will NOT operate to sync media

    I have the replacement phione, but the touch screen will not operate and i have no way of syncing media - ALL pictures - to my PC. This is the SECOND replacement phone, but at least the last time it froze, I was still able to sync.
    Thanks for any direction!

    Thanks - that worked great. Next question -  Am I able to erase all of the persoanl data from the handset? I realize everything is bacled up by Palm, but my concern is the actual handset, and if the touchscreen were to be activated again, all date is readily accessable. i would like to wipe the handset clean.
    Thanks again....

  • Portion of my iphone touch screen is not responding

    Portion of the iphone touch screen is not responding while typing (both horizontal and vertical). All other functions are O.K.  Is it LCD problem or any calibration problem ?  Some experts says the LCD screen is to be replaced ?

    basic troubleshooting steps from the User Guide are restart, reset and restore.  Have any of these been tried?

  • Ok my iphone 3g touch screen is not responding, i can recieve calls and it can charge and connect to itunes, but i cannot go any further than using the home button or the power button, but the slide feature and touch feature is non existent

    ok my iphone 3g touch screen is not responding, i can recieve calls and it can charge and connect to itunes, but i cannot go any further than using the home button or the power button, it is only the slide feature and touch feature that has become non existent.  Also, i have a f'ew cracks in my screen for a while now and it was running smoothly up until saturday when i sat on it applying large amounts of pressure to the phone screen.  Is there a way i can fix this myself without having to recover my phone to factory settings or wasting 50 bucks to get it fixed??

    Hi Dire Dawa,
    If the screen on your iPhone isn't responding, you may find the following article helpful:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    Regards,
    - Brenden

Maybe you are looking for