Officejet pro 8600 will not connect to wireless network

I have an new Officejet Pro 8600 that I am trying to set up. I have run the the wireless network setup wizard multiple times. It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network"
The wireless network test results suggestes that MAC address filtering may be the problem. There is no MAC filtering function activated on our wireless router.
The wireless router is a Verizon Actiontec MI424-WR 802.11 b & n
We have computers running both Windows XP and MAC OS X.
One of the reasons that we purchased this printer is for the wireless capabilities. If it will not conect to the web then it may be going back.

Hello,
Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
Please follow the steps below to access the Advanced Security Settings:
http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
Below you will see the Network Authentication settings.
Select either Open System Authentication or Both.
Shared Key Authentication is not supported by the printer, and i believe this might be the cause for the connection failure.
Please let me know of any change,
Shlomi
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Hi @connied46,
Welcome to the HP Forums!
I noticed that the paper drawer on Officejet Pro 8600 will not close. I am sorry to hear this, but happy to help!
Please see this post, Re: Officejet Pro 8600 Plus ...paper TRAY wont close all the way? By my colleague @Gemini02.
If the post does not help, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
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RnRMusicMan
I work on behalf of HP
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I'm using Mac OSX 10.7.5
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HI, I also had this same issue and finally worked out a solution.
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HP OfficeJet Pro 8600 Will Not Print Wirelessly

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I have seen cases where a troubled install went through flawlessly after the computer was reimaged. That may be an option to consider.
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Let me know what happens.
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Thank You,
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Expert

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Hello wsw1,
Welcome to the HP Forums! I understand the software keeps freezing when "Locating the Printer".
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I worked on behalf of HP.

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Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
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Try connecting the printer to your network from the printer front panel: Setup > Network > Wireless Setup Wizard.
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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
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Hi breannemk,
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Hi there, take a look a the suggestions given here. Work through them in the order presented and post back if you're still having issues http://www.hp.com/global/us/en/wireless/troubleshooting.html
All the best.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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I worked for HP but now I'm retired!

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Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Welcome to the HP forums.
I understand that you are haveing a problem connecting to your 8600 Plus over the wireless network.
I would like to help.
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Restart/reboot the Mac.
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Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet pro 8600 will not connect to wireless network

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