OfficeJet Pro 8600 will print a test page but not documents.

Have removed software/driver and printer from computer and re installed all. I need Help! It was working and then it stopped.

Hi there,
Try the following document, just scroll down, click on your OS and give it a try
Print Jobs are Stuck in the Print Queue
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HP officejet Pro 8100 will print from an Iphone but not from my windows laptop

HP officejet Pro 8100 will print from an Iphone but not from my windows laptop. I get an error stating "unable to communicate with printer"

Hi Melatina66,
Welcome to the HP Support forums. I understand that when trying to print from your laptop that you get a communication error message.
To better assist you, would you please provide some further information:
1)       How is the printer connected (USB cable, ethernet or wireless)?
2)      When you installed the printer on your laptop did you set it up with a USB cable? If yes, did you switch the connection type on the laptop from USB cable to ethernet/wireless?
3)      What version of Windows operating system are you running on the laptop (Windows XP, Windows Vista, Windows 7, or Windows 8, etc)?
4)      When printing from your iPhone are you using Apple's AirPrint or HP's ePrint app?
Thank you.
Regards,
Happytohelp01
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Officejet Pro 8600 Plus prints with some programs, but not others.

I have a new Officejet Pro 8600 Plus connected with an Apple Airport Extreme. My iPad and Dell will print without problems. My MacBookPro using OS 10.6.8 will print iPhoto and Excell when using Parallels. It will not print using Appleworks or Office for the Mac. The Mac recognizes the printer and will print the test page. When told to print in Appleworks, the computer says it is printing, but nothing is happening.

Hello homeonthefarm,
Welcome to the HP Support Forums!
I understand you are able to print from an iPad and Dell PC with the Officejet 8600, but unable to from your Mac 10.6.8. Since it will print from the other sources it would appear to me that the printer software is not installed correctly on the Mac.
Try uninstalling the printer software, when you are running the HP Uninstaller, just prior to clicking uninstall I would like you to hold down the Control, Option & Command button then click uninstall.
When ready to install the printer, HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
I hope this suggestion helps.
JERENDS
I work on behalf of HP
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Officejet Pro 8600 Plus prints part of page and quits

My brahd-new Officejet Pro 8600 Plus prints part of page and quits. The manual said to clean the print heads and align the printer. I did both of those. It made the problem worse. I'm printing on photo paper - HP Premium Plus. It happens about 1/2 the time.

Hi beantowner2,
I would like to begin with a few questions,
Does this happen when you copy a photo, or only when you print form the computer?
Do you have the printer connected directly to a wall outlet or a surge protector?
What operating system and version is on the computer?
Is the printer connected to the computer with a USB cable or wirelessly?
If you have a WIndows operating system please download and install the latest firmware version for the printer. HP Officejet Pro 8600 N911g_n Firmware.
If you are using a surge protector, I suggest disconnecting and connecting the power directly to a wall outlet.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

My HP officejet pro 8600 will print but won't scan wirelessly

My officejet pro 8600 will print and scan with a usb connection. It will also PRINT when connected wirelessly but it doesn't SCAN wirelessly. Running OS X Yosimit 10.10.2. thanks John

Thanks John!
I'm still curious as well, do you get that same error regardless of initiating the scan from the printer or the software?
At this point, I will suggest that you try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of your disk permissions. Once those complete, restart your Mac and then add the printer back to the queue.
Try scanning again via the HP software and then the Apple software. Please also ensure you try initiating the scan both from the printer as well as the software and let me know if there is any difference, thanks
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**MissTeriLynn**
I work on behalf of HP

My 6310 All in One will print a test page but will not print from Publisher, Notepad, etc. WTH?

My HP 6310 will print a test page fine, but will not print from Publisher, Notepad, etc. It goes thru the motions, but the image printed is almost not there. I have new ink cartridges in it. I have adjusted the print settings. STILL won't print properly. WTH???

Hm, okay, thanks for getting back to me again!
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and test print again.
R a i n b o w 7000I work on behalf of HP
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HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
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I am trying to print all the PDF pages in a range of 5 pages but can only print one page at a time . . . It will print the current page, but not all or pages 1-5. Can this be overcome?

I am trying to print all the PDF pages in a range of 5 pages but can only print one page at a time . . . It will print the current page only, but not all or pages 1-5. I need to go to the next subsequent page and command to print current page; continuing with this procedure until all pages are printed one at a time. Can this be overcome?

You can use printPages(1, 5), however I need to know how you print current page.

My HP Photosmart C4280 will print a test page, but can't get it to print from Quark or even Notepad

I downloaded and installed the latest drivers from HP and also downloaded and installed the print diagnostic utility, which found no problems. The printer is plugged into a USB port and the print queue shows the job I've just sent but the job just hangs there. The printer doesn't show any kind of processing light. The display panel just says "copy" on two separate lines and "scan" on another.
Any ideas?

Hm, okay, thanks for getting back to me again!
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and test print again.
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My HP Deskjet 1510 All-in-One Prints Test Page But not emails or Web Pages, ect

My Deskjet 1510 All-in-One Printer is Hooked up. All tests show a Green Arrow, It is Turned on, and Online. It will Print a TEST PAGE, but nothing else. I have Run the HP DR Support program several times to no avail. No Error Codes or Signs appear. It simply will NOT WORK other than printing a TESTPAGE or Scanning Copies on the Printer/Copy Machine. Please Help. I have been trying to get it to work for a week. It IS a New Printer. I have tried it on 2 seperate Computers which work well with other Brands of Printers. One Runs Windows 7 Home Premium 64 Bit, Acer Aspire Desktop. The Other a Dell T5400 running Windows 7 Professional 64 Bit . Printer is set as DEFAULT. ALL SOFTWARE is UPDATED AND INSTALLED. It says it is installed properly, and that it is Hooked up Properly, Yet it will NOT work properly. Thank you.

Welcome to the HP Community , I read through your post about the printing issues you have been having, and I hope to help you! Seeing how the printer will make copies and test print tells us that the printer itself is fine and there is no hardware issues. However, seeing how printing from two different computers will not work, flags a software problem on the computers. Please try out the steps below and get back to me with the results and we will go from there. If you did not install the Full Driver, run the HP Printer Install Wizard for Windows to search and install the complete driver and software. This will need to run on both computers individually. Manually restart the print spoolers on the computers:1. Click Start
2. Type "Services" in the search field.
3. Open SERVICES
4. At the bottom, click "Extended View"
5. Search for Print Spooler
6. Right-click it and choose Properties
7. Select as Automatic in the drop down box, close the Window
8. Right click on Print Spooler and choose "Stop", wait until it stops and then right click again and "Start".
9. Close out of Services and try printing from Notepad.10. Try printing from a web browser now, if there is a problem with the print, try a different web browser. Show thanks for my reply to help you today by hitting the "thumbs up" icon below!I hope to hear from you, good luck!

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
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View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
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Officejet Pro 8600 will NOT print on MAC OSX 10.7.5

I'm using Mac OSX 10.7.5
New Officejet Pro 8600 is set-up and wireless is connected with Bonjour. When printing the printer utility opens and shows me that the printer is connecting. For example: "Printing Microsoft Word - Document 1". Printing page is shown as "100% complete". However, nothing prints.
I am able to print the 'Print Self Test Page' but nothing else (ie. word documents). I have the printer setup on an HP Laptop and it is working just fine over the network.
I have tried every solution under the following link and nothing worked:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477

HI, I also had this same issue and finally worked out a solution.
Just to summarise: I had two Macbooks 10.7.4, iPhone, iPad, airport express and netgear evg2000 router. They all worked wirelessly one minute then stopped. I could wirelessly connect to the printer, print test pages, view the queue, view supplies but any print would appear in the queue as 100% complete or 1% or 12% but never actually print out.
I logged in to the embedded web server (ews) on the printer, went to network, advanced settings-bonjour and changed the Bonjour Highest Priority Service to '9100 printing' instead of 'LDP'. I then deleted the printer from the print function in system prefs, re added it and it worked. I had to turn the iPhone and iPad off and on and they worked.

My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
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Will my hp officejet pro 8600 plus print from my ipad.

will my hp officejet pro 8600 plus print from my ipad.?
This question was solved.
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Hello,
Yes. Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
If that does not help, let me know and I will see what I can do.
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Officejet Pro 8600 plus Printer

I have just purchased the Officejet Pro 8600 plus Printer & installed it with no problems but it won't connect to the internet/web services? It is connected to my home network & will print etc. but when I try to activate the internet as directed, it searches for a while with 'Enabling Web Services (ePrint & Apps)' on the screen & then reads 'Web Services (ePrint & Apps) could not be enabled'.
When I tried to activate the web service during instalation, the page read that if it did not activate I would be directed to a page to download necessary drivers but this never happened & the only thing I could do was to select the 'Next' button which completed the installion without the internet/web service working.
Does anyone know of this issue & if so, can you please tell me how to connect my printer to the internet.
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That is great to hear Roses66. If you could mark my previous post with the 'Accept As Solution" it will help others in this community to find our conversation easier.
TwoPointOh
I work on behalf of HP
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OfficeJet Pro 8600 will print a test page but not documents.

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