OfficeJet Pro 8600 Wireless Connection Issue

I replaced a new Verizon Fios router, and I tried to reconnect to my wireless network.
I go to Network setup wizard and it found the wireless network name (SSID) and I entered the network key and then press OK, then the control panel screen turn to blue color with a code "B8809216", I can't power off by the power button, I have to unplugged the power. Any idea what is the problem.

Hello,
I see that you're having an issue with the printer.
I would suggest doing a hard reset.
Hard Reset:
Unplug the power cord from the printer and wall
Take out the toner/cartridges
Wait 30 sec
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)
Insert the toner/cartridges back into the printer
Let me know the outcome

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Officejet Pro 8600 Plus connection issue - HELP!

I have a strange issue: after some hours, the communication link is dropped between the computer and printer. When this happens, IE becomes unusable and will not connect to anything. This is replicated on three XP home machines. The fourth, a vista ultimate machine, does not seem to be affected (yet). I get the "scan to computer is disabled" error. It cannot be re-enabled. At this point I cannot print either. I can reach the embedded web server on the printer via firefox and can still surf using firefox. I can ping the printer, but again once the connection is dropped, no printing or scanning to the computer. The only thing I've found that resolves the issue (temporarily) is to reboot the computer, which just starts the cycle again.
last night I installed the software on an XP machine and the laptop to test when the connection dropped. They lasted from 7pm Monday until I got home at 5pm Tues. The machines were not used. Once I started using them (firefox only), then they dropped the connection within a half hour of each other around 7pm. The other XP machine lasted from 7pm Mon until 7am tues, when my wife started using it and then noticed it dropped sometime that tues between 7 and 9AM. An 11am tues reboot ran OK until 10 pm tues when connection was lost again (and IE is now dead). The Vista machine has been running since 7pm monday until now (930pm tues) and still seems to be holding.
printer hardwired, to router, static IP, 100-full link speed (also tried 10-half)
router dlink di-655
two XP machines are hardwired, vista is hardwired, and last xp machine is a laptop on wireless.
I've swapped cables rebooted and reinstalled multiple times. I must have a file a mile long on the support phone line. They were unable to fix it. I asked this to be escalated, but who knows when I'll get a response.
I've toggled firewalls - XP built in
I've uninstalled anti virus software
I've even put up with crazy suggestions from tech support like changing the router channel (uhh, it is wired!)
one xp machine had an AIO 4215 hooked via USB and the others printed to it via network, but the printer has been deleted from the networked machines.
I can ping 127.0.0.1 which is supposed to indicate the tcp service is OK.
I have not reset winsock .. I can see one machine being bad, but three????
malware / virus scan shows no issues. Again one maybe, but three??
The only thing I can think of is that there is something in the XP networking stack that conflicts with the new 8600 software as hours pass. Perhaps there is some polling operation that goes on then dies after some time, then it kills IE as it dies.
When the printer works it is great, but rebooting is not a permanent solution to this.
any suggestions would be greatly appreciated!!!!!! I am stumped and so is tech support. They are sending it to engineering, but who knows when they will respond.
thanks in advance.
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well it looks like I have a working solution ... I downloaded a freeware file called process.exe . I made a cmd file via notepad with the following contents:
rem this is to keep the HP network printer communicating with the desktops
rem
process -k "hpnetworkcommunicator.exe"
rem
process -k "scantopcactivationapp.exe"
rem
"C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkcommunicator.exe"
rem
Start "" "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID CNXXXX:NW -scfn "HP Officejet Pro 8600 (Network)"
the XXXX is your printer serial number with an extra character or two. Pull that number from the port tab after you pull up "properties" for the 8600 printer.
This cmd file basically restarts the printer link. It opens a command window that launches the program to re-establish the link.. then it closes the command window. The launched program shows that the communication link is dead (just for a few seconds), but then it makes the connection... THEN you hit the close button and coninue your work until it dies again.
I may have it autorun every X hours if I can narrow down a good time. Until then I have a shortcut on the desktop to "FIX HP LINK" ... I only had to do this for my XP machines, as the vista one seemed OK.
What ticks me off is that I shouldn't have to do all of this diagnosis. It would be nice if there is a fix in the pipeline so the link stays stable al the time. I've spent hours trying to figure this crap out.
Anyhow, I hope the time I spent helps someone. PS, thanks to the OJ6500 thread that had the info for the scantopcactivationapp.exe program.
PS ... I'm still waiting for an engineer to contact me, if any HP employees are reading this.
PSS I haven't tried this without killing and restarting the hpnetworkcommunicator stuff, but it works for now.

OfficeJet Pro 8600 Plus Connection Issues

My boss stricly uses his iPad and has the Officejet Pro 8600 Plus for wireless printing. However, he's been having major problems printing. The iPad appears to see the printer on AirPrint, but nothing is getting printed. We've tried connecting the printer directly to our network, and it still won't print. We even got a new wireless router (Linksys E900 Wirless-N300 Router) but that has not seemed to help with the issue. I previously had the officejet 8500 and had multiple problems with it connecting wireless, to the point we just got rid of it. Are there any workarounds other than getting a new printer?

Hi,
Airprint uses Apple's Bonjour which relies on Multicasting.
From my experience, Linksys routers do not have Multicast enabled by their default configuration.
Try modifying the router configuration by entering the router homepage (Its address should be the same as the Default Gateway listed on the printer once clicking the network icon.
From the router config click Security.
Check the checkbox next to Filter Multicast and Save the settings.
Reboot the router and check for any change.
If the issue persists I would also recommend checing for any firmware update to your router, those can improve Multicast traffic handaling in many cases..
Hope that helps,
Shlomi
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HP Officejet Pro 8100 Wireless Connectivity Issue

Hi, I've just purchased the HP Officejet Pro 8100 and have not been able to connect via wireless to the home network. I've tried connecting to 3 different routers and no success. Steps I took were as follows.
Steps:
1. Insert Driver CD
2. Install HP Driver Software
3. Follow on screen prompt for wireless connectivity
4. Was prompted to connect USB cord temporarily
5. Prompted to select SSID
6. Prompted to enter WPA Security Key
7. Screen saying your printer failed to join the following Wireless network.
8. Humored myself and read all the troubleshoots. No good.
9. Downloaded and Flashed new firmware to Printer. New Firmware installed. Still did not help.
*One thing to note: On the Failure to connect to Wireless network Error on Step #7 it says something about MAC address filtering and to enable the above MAC address. The funny thing is there is no MAC address supplied above. The field is blank. All that aside, MAC address is disabled in the first place anyway. Just wondering why the printer software doesn't know the printers own MAC address.
Attempted to setup printer on the following routers...
Router #1
Router: e4200
Local IP: 10.0.0.1
Subnet: 255.255.255.0
DHCP Range: 10.0.0.10 to 10.0.0.59
SSID: "Kosmos 2.4" and "Kosmos 5.0" 2.4ghz and 5ghz bands respectively
Channel Width: 20mhz or 40mhz
Wirless Mode: a/b/g/n
Security Mode: WPA or WPA2 Mixed Mode
Router #2
Router: EA4500
Similiar Setup as Router #1
Router #3
Router: 2wire 3801HGV
Local IP: 192.168.1.254
Subnet: 255.255.255.0
DHCP Range: 192.168.1.64 to 192.168.1.253
SSID: "u2" *Eliminated Spaces in SSID
Wirless Mode: b/g
Security Mode: WPA2
If anyone could shed some light that would be great. Otherwise I guess ill be returning it very soon.

Now you know why you were unable to connect.
Absolutely. It should be broadcasting its own SSID.
This link goes to a factory reset document for your printer.
is your printer still in warranty?
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

HP OfficeJet Pro 8600 Wireless Connection Problems

Started having problems scanning. Then problems printing from my desktop - Unable to find printer. Uninstalled / Re-installed HP Software / Drivers; Desktop is still unable to find the printer - During setup: The IP Address is either incorrect or it is from a different wireless network that has the same name as your network.
I have verified the following:
The IP Address of my Desktop and Printer are the same except the last number
The HP Scan and Print doctor sees the printer and indicates all is functioning normally
I can see the printer via web browser and the printer's IP address on my desktop
I can print to the printer via wireless from my iPad and laptop
The only issue is configuring the printer on my desktop and actually printing from it.
Thanks in advance for your assistance.
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Hello NorseGuy ,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with staying connected on the wireless network.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I would also suggest going through the following document for troubleshooting the Printer Does Not Maintain Wireless Connection
Please feel free to write me back if you have any other questions or concerns.
Thank you.
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W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8600 Wireless - Where are the printing shortcuts?????

HP Officejet Pro 8600 Wireless Printer
Windows 7
Where are the printing shortcuts?????
I just replaced a canon printer that died that had the concept of PROFILES, so that I could setup a PROFILE for each type of printing, i.e. 4X6 photos/documents/5X7 photos. So it was easy for our family to print, they would pick each setting.
Now with latest driver for 8600 there are NO way to save a set of settings for a printer. I have seen some old discussions on this but I just can't believe HP doesn't have this type of functionality in their drivers. I don't need the ePrint and all the other bogus stuff installed with the 8600 driver, but I DO NEED the ability to save different sets of printing options so I don't have to remember, borderless or not, landscape or not, etc and keep wasting photo paper/ink/regular paper with incorrect options.
Here is another posting with similar points -> Customers are NOT getting full print functionality. We don't care about the extra software, it is minimal. Full functionality includes the ability to create profiles for different printing situations so that the user can easily choose that profile (and therefore all the myriad settings for that profile). What HP has done is give us ONE profile, essentially, and every time you want to do something different, you have to change that ONE profile. How is that helping?
As I said, if I want to switch from a normal printing job (e-mail, web page, etc.) which uses my ONE setting, and then want to print a 4x6 photo, I have to remember to change at least 6 different settings. With the shortcut, I would select my "borderless photo" shortcut, and it would automatically switch paper trays, size, color, quality, you name it. Now you force me to change that each and every time.
If someone can explain why this is considered full functionality I would be extremely grateful.

Hello,
I am sorry you are having trouble with your print experience.
I am going to make some assumptions here, which could be wrong in your case, but might help others. Since you mention printing from Windows7 and ePrint in the same thread, can I assume you are trying to print using the HP ePrint driver for windows (www.hp.com/go/eprintsoftware) ? The ePrint driver also comes preinstalled on all HP laptops and pcs now, so maybe you made a recent pc purchase and therefore have the ePrint driver installed?
The goal of the ePrint windows driver currently has a lot less to do with providing the hundreds of print features and settings that the full featured, product specific print drivers provide. The goal is to enable customers to be able to print to any recent or new HP printer through a number of different connection paths from a single installed print driver / print queue. Once the ePrint driver is installed, printing with that driver will dynamically find direct network printers, cloud enabled printers, public print locations, direct wireless printers, etc., and create the correct print format depending on the print path taken. If the printer is ePrint cloud enabled and has a good internet connection, the printer and the pc do not have to be in the same location. For example, you can print from home to your printer at work. You can send photos of the kids to your mom's printer in another state, etc. The ePrint solution is also good for the traveling worker who just wants to send the occasional print job to the nearest network or wireless direct printer without having to find and install another print driver for each new printer. One driver, one queue and you can print to any recent or new HP printer.
The ePrint driver has a few important print settings that customers may want to use (copies, duplex, grayscale, etc). More may be added over time depending on demand.
BTW, because the ePrint driver does not have a ton of print settings to handle, the rendering of print jobs is as simple and efficient as possible and should not bog down your pc.
If you want all the bells and whistles in the print driver experience and just want to print to a single printer you can download and install the product specific print driver from hp.com
I hope that helps out a few people who may be wondering what the purpose of ePrint is!!
Good luck.
I am an HP employee, but these are my own thoughts and suggestions

Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

i have an hp officejet pro 8600 plus. had it for 6 months or so. intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices. recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes. but then it stops working. it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
i have an apple airport exptreme router. it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
any ideas?

Hi henryje,
Sorry to hear you are experiencing these issues. I would be glad to help.
Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
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Can't get officeJet Pro 8600 wireless to connect

This is so frustrating. I just bought a HP Officejet Pro 8600 and am trying to set up the wireless connection to my ATT-supplied Netgear 7550 router. I keep getting a message that "MAC address filtering is enabled on your wireless router" even though I have checked in the router setup and I am certain that it is not (it clearly says MAC is "not enabled"). I talked to the ATT tech support and they agreed--we even hard-rebooted the router and re-installed it and it seems to be working as intended. I have unplugged and re-plugged the printer. I have spent over 2 hours and keep getting the same message.
Help?
Oh, I have also tried the HP Dr. software taht has been recommended to others, but it does not find my printer.

Thanks for the reply. I believe I already tried that once. I added the printer MAC address and selected "allow this address" or something like that. It did not seem to help, so I went back and disabled the MAC filtering completely. But, I can try that again. Certainly won't hurt.

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Problem with Officejet Pro 8600 wireless printing

HP Officejet Pro 8600 will no longer print wirelessly from laptop, but will from IPad and Android phone using Samsung and Google Print. Used to work fine. Unaware of any changes to settings in either printer or computer setup. Have gone thru all trouble shooting steps including rebooting computer, router, and printer. Computer is connected to internet and bluetooth is on and working. Computer finds the printer but says it's offline. Printer settings say printer wireless is on and is connected to network but wireless light will not illuminate.
As you can tell, I'm no expert. Experienced user, but not in wireless issues. Computer is Windows 8.1. I've read all the support info on this problem on the HP website and taken as many steps as looked appropriate (or I understood). Everything so far looks nominal except for the wireless light on the printer.
Any thoughts?

Well, I finally got it to work by resetting and rebooting everything, starting with the modem/router, then laptop, I-Pad, and Android phone. Wireless light on the printer doesn't seem to be an issue. My Att DSL line is spotty at best, giving the modem not much to work with. The interaction of all the elements is complex given the demands I put on them. I'm 75 and have owned so many computers and peripherals since 1982 that I've lost count of them. But they haven't gotten easier to work with. I should have taken training as a network administrator rather than real estate!

Officejet Pro 8600 Wireless Setup -Printing shows in Queue and then disappears. Not Printing

I just received the Officejet Pro 8600 as a gift and loaded the set up software and it on my wireless network. When I try to print an email or a coupon, the command goes to the printer and shows in the queue. Then after several seconds, the printing queue (job) disappears without printing the document. Does this command go through the HP ePrint function or the Network Officejet Pro 8600? It shows the HP ePrint as being on USB.
I've run all of the diagnostics, downloaded all of the new software, firmware and updates. I've spend many hours trying to get the printer to print.
Thank you for any help you can provide.
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Hi @bksechols
Welcome to the HP Support Forums. I understand that when you send a print job to your Officejet 8600 printer that it goes to the print queue and then disappears without the print job printing.
To better assist you, would you please provide some additional information?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using?
Are all print jobs failing? If yes and you are using a Windows operating system, please Try the HP Print and Scan Doctor for Windows. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues.
When you send a print job are emailing the printer’s ePrint email address? If so please review The HP ePrint Print Job Did Not Print If you are sending the print job by using the print command, please review the Print Jobs from Your HP Printer are Stuck in the Print Queue document.
I look forward to hearing from you.
Regards,
Happytohelp01
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I work on behalf of HP

Windows 8.1 incompatability with Officejet Pro 8600 wireless printer

HP pavillion g-7 laptop running Windows 8.1. Trying to wirelessly print to HP Officejet Pro 8600. Spent and hour and a half with Al uninstalling, reinstalling updated driver (3/9/14). Also ran scan doctor from HP. Multiple resets, restarts and yada.......At the end he thanked me for my time and told me to complain to Microsoft because 8.1 would not communicate with the printer properly. Does anyone know of a fix for this? Thanks in advance.

Hello sanpanchobob,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I saw your post about the issues you are having with your Officejet 8600 and Windows 8.1. Although I noticed you have done the majority of troubleshooting, I would like to recommend a Level 3 or Level 4 uninstall and then an install. See below for the details.
The OJ 8600 is compatible with Windows 8.1: Windows Compatibility Center
1. Type %temp% in the run field and click OK.
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC (important)
6. When the uninstall has completed restart the computer
7. Install the printer: HP Printer Install Wizard for Windows
I hope this helps!
Take care,
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 Network connection error message in EWS

I just got an Officejet Pro 8600 Premium. The printer is connected to the network via a network cable. When navigating through the EWS, sometimes the message "Network connection error. Check network and try again." message is shown (the message could appear in various pages, such as Settings, Tools, etc.). Refreshing the page should get rid of the message.
At first, I suspected if it was a problem with the network. So I pinged the printer's ip address continuously. It did not miss a single beat. The printer prints and scans well via the network. So I think the error may be caused by something inside of the print, such as bug of EWS software, or internal error.
Anyone see the same message during the use? Any suggestion? Does it indicate there is hardware problem with the printer? Thanks.

HP Support has escalated the case. I referred this thread in the support request. Hopefully, they can have a look at the issue.
For me, the only setting does not stick is "Use the same time zone set on this computer" in Settings\Date & Time. I've created another ticket for this issue. 8500A has the same problem.
You can try to restart the EWS. Unplug the power cord while the printer is on. Then wait 15 sec and reconnect the power cord. Press the power button if the printer does not turn on by itself.
If you would like to reset to the printer and reconfigure from scratch, you can check here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-to-reset-Officejet-Pro-8600-Plus-P...

Officejet Pro 8600 wireless print option with Mac OSX Snow Leopard?

Hi My 'old' 8600 printer died and I purchased a new one. I did not set up wireless communication with the old printer but am interested in doing so with this new one, or at least having that option.
I'm running Mac OS X 10.6.8 Snow Leopard. The installation CD that came with the new printer says it's for OS X v10.6, Lion or Mountain Lion. Is it compatible with my system?
Thanks!

Hello KelliMK, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are looking into compatibility information. The Officejet Pro 8600 is compatible with Mac OS X 10.6. The software disc should allow the full install without issue.
As for the wireless setup, I would recommend following this document on HP Officejet Pro 8600 All-in-One Printer Series - Installing the Printer Software on a Wireless or W...
Please let me know if you have any questions. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

OfficeJet Pro 8600 wireless network wizard only allows 25 characters of 26 character WEP encryption

HP OfficeJet Pro 8600
OS = Windows Vista
Router = Linksys Wireless G 2.4 Ghz
I am replacing wireless 8500 home network printer with a new 8600 wireless printer
When using the 8600 wireless setup wizard I cannot get any further than attempting to enter my Router's 26 character encryption code because it only allows 25 characters to be entered. I seem to recall having the same setup problem with the 8500 three years ago, but I do not recall what the solution was.

HP Total Care reply was that new all-in-one printers now support 25 characters. Router tech support says the router's wireless security settings can be changed into a 10 digit key. For an out of warrantee router like mine I would have to access it by using its internet address and user password which is long forgotten and fails me from accessing. So, I am considering upgrading to a newer 5 Ghz router and will use a smaller WPA2 key.

OfficeJet Pro 8600 Wireless Connection Issue

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