Officejet Pro 8600 Wireless Setup -Printing shows in Queue and then disappears. Not Printing

I just received the Officejet Pro 8600 as a gift and loaded the set up software and it on my wireless network. When I try to print an email or a coupon, the command goes to the printer and shows in the queue. Then after several seconds, the printing queue (job) disappears without printing the document. Does this command go through the HP ePrint function or the Network Officejet Pro 8600? It shows the HP ePrint as being on USB.
I've run all of the diagnostics, downloaded all of the new software, firmware and updates. I've spend many hours trying to get the printer to print.
Thank you for any help you can provide.
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Hi @bksechols
Welcome to the HP Support Forums. I understand that when you send a print job to your Officejet 8600 printer that it goes to the print queue and then disappears without the print job printing.
To better assist you, would you please provide some additional information?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using?
Are all print jobs failing? If yes and you are using a Windows operating system, please Try the HP Print and Scan Doctor for Windows. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues.
When you send a print job are emailing the printer’s ePrint email address? If so please review The HP ePrint Print Job Did Not Print If you are sending the print job by using the print command, please review the Print Jobs from Your HP Printer are Stuck in the Print Queue document.
I look forward to hearing from you.
Regards,
Happytohelp01
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Hello,
I am sorry you are having trouble with your print experience.
I am going to make some assumptions here, which could be wrong in your case, but might help others. Since you mention printing from Windows7 and ePrint in the same thread, can I assume you are trying to print using the HP ePrint driver for windows (www.hp.com/go/eprintsoftware) ? The ePrint driver also comes preinstalled on all HP laptops and pcs now, so maybe you made a recent pc purchase and therefore have the ePrint driver installed?
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Please let me know if you have any questions. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
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Hello sanpanchobob,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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6. When the uninstall has completed restart the computer
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I hope this helps!
Take care,
R a i n b o w 7000I work on behalf of HP
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View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
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**MissTeriLynn**
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Hello,
Yes, i too would suggest a clean re-installation of the software.
Regards,
Jabzi
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Hi Jenni welcome to the forum
As I was checking on the properties and cannot find a way to accomplish this. I will do more research and reach out to some peers if I find someway to do this, if I find a way, I will let you know right away. Jenni this will be a good suggestion to make and comming from a from a valued customer HP will put a lot of weight on it. If at any time you need or want to to get the latest information on the latest news in regards Eprint visit Eprint News.
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Hi,
Does your Windows XP machine use wireless ? Is it on the same network with the laptop ?
Regards.
BH
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Hello @ckilburg , welcome to the community
I read about the troubles you are having with setting up your Officejet 8600 on your wireless network, and I have some ideas that may help you.
1. Restore the Network Defaults (On the printer select Setup, Network Menu, Restore Network Defaults, Yes, Restart the printer).
2. Run the Wireless Setup Wizard from the front of the printer again from the same Network Menu.
3. Once the printer is connected back to the network, assign a static IP to stabilize the wireless communication. This guide has the instructions on how to do that: Printer Does Not Maintain Wireless Connection
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Started having problems scanning. Then problems printing from my desktop - Unable to find printer. Uninstalled / Re-installed HP Software / Drivers; Desktop is still unable to find the printer - During setup: The IP Address is either incorrect or it is from a different wireless network that has the same name as your network.
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The IP Address of my Desktop and Printer are the same except the last number
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I can see the printer via web browser and the printer's IP address on my desktop
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This question was solved.
View Solution.

Hello NorseGuy ,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with staying connected on the wireless network.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I would also suggest going through the following document for troubleshooting the Printer Does Not Maintain Wireless Connection
Please feel free to write me back if you have any other questions or concerns.
Thank you.
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W a t e r b o y 71
I work on behalf of HP

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