Officejet Pro 8610 - Can't connect to wireless network

Tried to setup the new printer from both Windows 8 and Vista os. Can't retrieve wireless info (even tho the printer will pick it up). HP used to produce good products.

Hi @Schilling34
I am sorry to hear that this has been a less than satisfactory experience. I would like to help you get the printer working, on the wireless network, with both the Windows 8 and Vista computers. Please use the following document to troubleshoot the issue; 'Unable to Find the Printer' Message Displays on the Computer During a Network Installation.
Although you may not see this 'unable to find printer' error, the steps in this document will guide you through the necessary steps.
Please let me know if this resolves the issue, or if you require further assistance. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

Officejet Pro 8610 - Can't connect to wireless network (and has similar issue with previous printer)

When I returned from a trip, I was unable to connect to my trusty HP All-in-one 7510 that I had on my network for three years. I tried troubleshooting it, reinstalling the software on numerous computers, and fixing the printer, but alas the printer said that it was connected to the network, and none of my computers wanted to find it anymore.
Then I bought my new Officejet Pro 8610 this week, set it up...and I am experiencing the same issue. I tried using the link and support took from this post - http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8610-Can-t-connect-to-wi... but the printer was unable to be found on the network.
I would appreciate any help on this issue. Thanks!

Hello @Celestialnova ,
Welcome to the HP forums.
I understand that you are having problems with your wireless network.
I would like to help.
Since the same issue happened with two different model of printers, lets take a moment to check the network.
Run through the following document.
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP officeJet Pro 8610 can't connect to wireless router

Just bought a HP officejet Pro 8610, switched on the wireless mode. It won't connect to my Netgear router D6200. It tries to look for the networks in the house and the software hangs. I took it back to the shop and exchanged it with a new printer. I tested it in the shop and it picked up the networks but at home it continues to do the same thing, the software just freezes.

Hi,
Try following these steps and check if that may help:
http://support.hp.com/us-en/document/c03806987/
I would also suggest disabling any anti virus or firewall software on your PC which might block the installation.
Be sure to use the latest drivers, those can be downloaded below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124093-4&cc=us&dlc=en&lc=en...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet pro 8600 will not connect to wireless network

I have an new Officejet Pro 8600 that I am trying to set up. I have run the the wireless network setup wizard multiple times. It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network"
The wireless network test results suggestes that MAC address filtering may be the problem. There is no MAC filtering function activated on our wireless router.
The wireless router is a Verizon Actiontec MI424-WR 802.11 b & n
We have computers running both Windows XP and MAC OS X.
One of the reasons that we purchased this printer is for the wireless capabilities. If it will not conect to the web then it may be going back.

Hello,
Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
Please follow the steps below to access the Advanced Security Settings:
http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
Below you will see the Network Authentication settings.
Select either Open System Authentication or Both.
Shared Key Authentication is not supported by the printer, and i believe this might be the cause for the connection failure.
Please let me know of any change,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can I connect to wireless networks far away?

How do I connect to wireless networks further away?
Is there a way I can improve my laptops wireless range so I can connect to wireless networks further away?

Hi!
You can only connect to wireless networks that the notebook recognizes. If the notebook recognizes a wireless network, you can connect to them. If it doesnt recognize (because it is further away) you can not connect.
Furthermore you can not improve the wireless range from the laptop. You can do this on a WLAN router, not on the notebook.
Bye

HP Officejet Pro 8610 does not connect to laptop via wireless network

I have a new HP Officejet Pro 8610. It is connected wirelessly to my home network. My laptop, running Windows 7, is connected to the same network, but cannot find the printer. I have tried turning everything off and resetting the router, but still have the same issue - my laptop cannot find the printer.
I am able to email a document from my laptop to the printer using the printer's email address.
What can I do to get my laptop to find the printer on the wireless network?

Hey!
This is an issue with your wireless, you either have to get your router looked at you are looking at relocating your printer and your router so they are closer together. If you are able to connect all of your devices to the network fine when you are in the same room; Call HP Technical Phone Support.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

Hp officejet pro 8610 - Unable to connect to server

Hello. I bought a printer hp officejet pro 8610. I have a home worth router Zyxel Keenetik. My laptop and smartphone access to the Internet via a router (to access the Internet proxy server is not required). I set up the printer on a wireless connection. Configured to print from a laptop to a local network - this works fine. And now trying to set up ePrint, but faced with the problem - I can not run a web-service on the printer. The message - "Unable to connect to server". I downloaded from HP new version of firmware for the printer and installed it, but the problem remained.

Hi,
Try setting a manual public DNS as following and check if that may help:
Open the Network tab within the printer's web page.
Select IPv4 within the Wireless section.
Select a Manual IP, then click the Suggest an IP button and allow it a few moments.
Once the fields being updated, change the DNS section as following:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4.
Apply and save the changes, then try enableing Web Services again and check for any difference.
Please let me know if that may help,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't connect to wireless network with Apple Computers (WRT54G)

Hi.
I have had a password protected router (WRT54G) for over two years that any pc will connect to if I give them the password. However, my roommate has an apple laptop and he can't connect, no matter how many times we try. I just got an ipod touch, and it can't connect to the network either. We are inputting our password correctly - why can't apple computers connect to my wireless network??
Again, my router is a WRT54G.
Thanks !!!
Message Edited by Debo24 on 05-24-2009 06:41 PM

Make sure you enter the correct password...To check your Wireless Settings follow this link
If your Wireless Security is WEP then use WEP Key1 and not the Passphrase, make sure to enter a dollar sign on your Apple Computer when you attempt to connect...If your Wireless Security is WPA/WPA2 then use the WPA Shared key and no dollar sign is required...

Can not connect to wireless networks with ipad 2

My ipad used to connect to the wireless net at home and in public areas.
Now all by the sudden it can't "see" the network.
Message: " could not connect to wireless network"
I have tried "everything" also on different networks,
except resetting the modem.
My iPhone works, as do all my other computers.
Modem is Zyxel P2812

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Officejet Pro 8600 won't connect to wireless with Wireless extender connected

I am trying to get an Officejet Pro 8600 to connect to a wireless network, but it will not connect when my wireless network extender is connected. Once I disconnect the extender, it connects fine. Here is the setup. I have a Netgear wireless cable gateway CG3000D with a Amped Wireless Dual Band Router (R20000G) connected to the Netgear via ethernet cable. The Amped router is setup as a wireless extender, the Netgear and Amped share the same SSID. All my other devices work just fine connecting, laptops, cell phones, and IPads. When the Officejet 8600 tries to connect with the Amped connected, it tells me invalid password. Once I disconnect the Amped, the Officejet connects just fine. Any ideas how to get the Officejet to connect to the wireless with the Amped extender connected? Thanks

Are you using the same passkey on the extended network? (It is best to)
If so I would try using different SSIDs. The printer will try to connect to the network with the better signal which might change depending on wireless interference. There is no way to force the printer to connect to one network over another if the SSIDs are the same.
One other possibility. Is the passkey the same for both 2.4 and 5ghz on the Amped Dual Band router? Most routers can be set up to have different passkeys for each band. The printer is a 2.5ghz device and will need that password the same on both the Amped and Netgear routers.
Please let me know your results. Extending networks is becomming more common. Understanding how to work with them will help everyone.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Can't connect to Wireless Network. Officejet 6500a

I just bought an Officejet 6500A and can't seem to have it connect to my wireless network via Ethernet. All the cables are connected, however when I try to install using the network connection I keep gettting an error saying no networks are found.
I have tried the HP Network Diagnostic Utility and even there after it scans it says no wireless networks found. What is the deal? The printout from the printer says it is ready and wired.

Hi Romex,
The HP Officejet 6500A Plus e-All-in-One (CN557A#B1H) is the only model that offers wireless capability.
The HP Officejet 6500A e-All-in-One (CN555AB1H) only offers wired Ethernet capability.
You can always exchange the product since you didn't know it was Ethernet only.
Please click the blue Kudos star in the post that helped you.

Officejet Pro l7580 Constantly loses connection to wireless laptop!!

Hi and thanks for helping.
I have an Offiecejet Pro L7580 and use it on my network, servicing a desktop and a laptop. The desktop is wired to the router while the laptop is wireless. Concerning my desktop, the printer connection is solid. It is 100% dependable. My laptop is a completely different story. I noticed that it would connect just fine and print, scan, etc... But after about 10-15 minutes it tells me that it is disconnected. This has been a continuous problem. Both systems use win.7 Ultimate 64 bit.
I found out that if I go into my D-Link DI-524 wireless router and change my wireless channel from one to another, it automatically reconnects. This means that my printer... or laptop is losing a connection due to channel activity. I have tried multiple channels in case of wireless interference from other devices. It happens all the same. This either sounds like a printer firmware problem that loses connection when the router channel cycles, or my laptops network card (even though I never lose connection to the internet). My laptop uses a buffalo mini usb wifi adapter (thanks to a widely known problem of DV series factory defects).
Please help me find out what the problem is.
Thanks,
Jason

Here are a few things to try:
1. Update the firmware on your router.
2. Set a static IP address for your printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 192.168.0.100 to .199 Enter 192.168.0 220 for the IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. Click 'Apply'
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't connect to wireless network that works fine for other machines

I received my MacBook Pro last week (2.16 GHz) and I've been very happy with it so far. However, when I brought it home, I've had nothing but issues trying to connect to my wireless network. It's a Netgear, and you can read more about it at the following link:
http://www.netgear.com/products/details/WGT624.php
It works great with my Windows XP Desktop (HP Pavilion 1250n) and PowerBook G4. It works with no password, 40-bit WEP and 128-bit WEP. But not with the MacBook Pro. However, my MacBook Pro has worked at my office and StarBucks, so it works sometimes. Is there something special I have to set on my router for it to work with the MacBook Pro?

I also had problems with wireless connectivity while trying to access a netgear WGR614 albeit a v2 base station.
The problem was that I could not see the network from my MBP. It just didn't appear. The network was open with zero security. However my dell laptop was able to connect fine.
I noticed in the MBP config that the wireless locale was set to USA. I however live in Ireland. I then changed the locale inside the netgear 'wireless settings -> region' to United States. Now everything works fine. My dell didn't seem to care either way. It just picked up the new 'USA - region' based wireless network.
The problem now is that I travel quite a lot and usually I won't have the luxury of being able to change the routers configuration.
Is this just a MBP and Netgear WGR614 issue?
If this happens in the future is there a way for me to change the AirPort wireless card locale?
MBP 15" Core 2 Duo Mac OS X (10.4.8)

Can not connect to wireless network any more, missing command

I can not connect to any wireless network. I have been having this problem for days. In desperation I installed 10.4 in a seperate HD. I clicked on the airport icon in the upper tool bar, selected my network name and clicked on "open internet connect" and I was connected, what?? I rebooted into 10.5 and tried the same thing again. But the panel that opens when you click on the airport icon has NO "open internet connect" command. A couple of weeks ago I reinstalled my OS. I have run diskwarrior and Techtool pro. Thinking back to the time I first installed 10.5 I don't remember ever seeing that command. Is Leopard compatible with the airport card? How do I get my "open internet connect" command back??

It sounds like a problem between hardware and software. When you select your network, does anything freeze or does nothing happen?
Nothing happens.
Try this, open your Network Preference Pane, turn off airport off and delete the Airport connection by selecting "Airport" in the left pane and click the " - " button. Click on the "+" sign and create a new Airport connection. Hit Apply if it is available. Turn AirPort on and try to select your network and login if you can. The status should show Connected and an IP address should show up after of a couple of seconds.
I get "AirPort has a self-assigned IP address and may not be able to connect to the Internet". On a couple of occasions (over the last couple days) I got you are connected to the internet on IP 172.17.90.251. However when I tried to open a web page I got the banner you are not connected to the internet. Strange, the pref panet said I was the Safari said I was not. Certainly the IP address does not show up in a few seconds. I also have ComCast cable but I need to use the MetroFi-Free wireless so my wife has the bandwidth to do her company work using VPN.

Officejet Pro 8610 - Can't connect to wireless network

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