Officejet pro 8610 connection to Mac Air

I cannot seem to wireless print w/ macair

Hi @rw22 ,
I see that you are not able to print over the wireless network on the Mac. I will certainly do my best to help you.
The drivers for Yosemite are installed by the Apple Updates.
If you installed the 10.9 drivers, uninstall that older software please.
Uninstalling the Printer Software.
Connect the printer to the Mac and run the Apple Updates to install drivers.
If the printer is already setup on the network with a valid IP address, add the printer back in again as a Bonjour printer this time. You might have to click the drop down to select the printer's name to add it in correctly.
Print a configuration page to get the printer's IP address if you are still having issues printing.
Printing a Network Configuration Page.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Safari)
Did it load the page?
Check the IP address on the computer.
From the Apple Menu, select System Preferences, Network, select your currently active network in the left-pane.
Your IP address will show in the middle corner of the window.
The first 3 sets of numbers have to match the printer's first 3 sets of numbers to be on the same network.
Try and ping the printer.
On the Apple menu bar, click Go, then click Applications, then Network Utilities.
(you can go to the finder and type in Network Utilities)
Click on PING from the bar at the top of the window.
Enter the IPV4 Address of the printer and click Ping.
Did you get any replies back?
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

  • HP Officejet Pro 8610 Add Printer issue on Mac

    I purchased the HP Officejet Pro 8610 and cannot get it successfully set up on my MacBook Pro (operating OS X 10.7.5).  During the "Add Printer" phase, I receive the following error message:  "The software for this printer is currently unavailable.  Please contact the printer's manufacturer for the latest software".
    I've downloaded and completed the steps up to this point by using the link from install CD (HP-Officejet-Pro-8610_v12.32.0.dmg) and by downloading after unsuccessfully troubleshooting from the HP webite (HP-Officejet-Pro_8610_12.32.0-2.dmg).
    Can you please assist in determing what my next step should be?

    Hi,
    First reboot your Mac, then click the Apple icon and select Software Update.
    From the listed app store click the Store menu and then on Repload Page.
    Be sure to install any listed HP or Apple update.
    Once you are done, open Print & Scan and try adding the printer again.
    May you see any difference?
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • How to connect HP Officejet Pro 8610 to a Laptop that's not connect to the internet

    Just bought the HP Officejet Pro 8610 all-in-one for the local Historical Society. Neither the laptop nor the printer will be connected to the Internet. The printer will only be used for printing reports, scanning images, etc.
    I have just removed the instruction manual to familiarize myself with the connecting procedure but I notice there are several references that require internet access.
    Is there a work-around that allows me to install/connect the printer without requiring access to the internet?
    Thank you in advance for your help.
    This question was solved.
    View Solution.

    Hi,
    How many computer will be using the printer ? If only one the USB (you may have to buy a cable) is the way to go. You can also use wireless direct to print but this is not reliable:
        http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c00577405
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Hp officejet pro 8610 | does not print and cannot connect it wireless

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    Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

  • HP Officejet pro 8610 not connected

    I have a new modem and separete Duel Router.    Router is Lynksis EA3500 with 2.4 Ghz and 5 Ghz capabilities.   Just bought a new HP Officejet Pro 8610 which I now have learned will only run on a 2.4 GHz system.   When I connect the printer to the wireless system it shuts down the 5 GHz network.   It kicks off all other devices.   Those devices can join the 2.4 GHz, but can no longer even see the 5.0 GHz network.   Not acceptable.  
    Do I need a different printer or can this be fixed?   I don't understand why the printer won't run on the 2.4 but allow the laptops, desktop and TVs use the 5 GHz.   Ridiculous.   
    I spent 1.5 hours on the phone with Lynksis first and they verified that the router is working perfectly.   Then I spent 2 hours talking to HP in India and they just said sorry we will tell HP to make this printer capable for 5.0 in the future.    
    Not good - ready to return the printer.   Any other option???
    This question was solved.
    View Solution.

    First, I'm glad to hear the problem is solved.  It also points out a significant problem with third had troubleshooting. 
    It also reminds me of a time when I was trying to help a customer over the phone (long before we could remotely login to client computers.)  I spent a hour or so with this customer trying to figure out the answer to her problem.  I eventually jumped in my car and drove over to the customer's office.  In the middle of the screen was a big message that answered the problem.  When I asked the customer why she didn't tell me about the message, she replied that she didn't believe that it was relavant.
    I am surprised that HP even had you change the bandwidth on the router.  The defaults nearly always work fine.  802.11 AC uses a wider bandwith than 802.11 G or N.  The thing is, the bandwith change is all automatic.

  • Hp officejet pro 8610 - Unable to connect to server

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    Hi,
    Try setting a manual public DNS as following and check if that may help:
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    Select IPv4 within the Wireless section.
    Select a Manual IP, then click the Suggest an IP button and allow it a few moments.
    Once the fields being updated, change the DNS section as following:
    Primary DNS: 8.8.8.8
    Secondary DNS: 8.8.4.4.
    Apply and save the changes, then try enableing Web Services again and check for any difference.
    Please let me know if that may help,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hp officejet pro 8610 wireless not connecting to my laptop

    I have connected my HP Officejet Pro 8610 to my wireless network to my laptop But when I go to  install drivers wirelessly, I get connection failed. 1. download: HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers2. use Use HP Download and Install Assistant (Recommended)3. click install from download assistant4. Extracts5. turn on printer6. Get pop up window with 3 sequences 1. prepare... sucessful 2. connnect (wirelessly) click continue7. Printer Setup & software: click convert to USB connected printer to wireless8. Network setup: identifies my wireless network9. select yes for "So you want to continue to use your printer on this wireless network?"10. Unsuccessful network Instalation. Disabled fwwent through router configures enabling channel 11.Still failsRan hpscan dr. goes through it's steps, goes to d/l install. click install says extracting, finishes (but doesn't say anything and goes away).And nothing happens. So basically went through the HP troubleshooting and they don't work. Please helpThanks, Frustrated... PS please move this to the appropriate forum, thanks 

    ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Forum.

  • HP officeJet Pro 8610 can't connect to wireless router

    Just bought a HP officejet Pro 8610, switched on the wireless mode. It won't connect to my Netgear router D6200. It tries to look for the networks in the house and the software hangs. I took it back to the shop and exchanged it with a new printer. I tested it in the shop and it picked up the networks but at home it continues to do the same thing, the software just freezes.

    Hi,
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    http://support.hp.com/us-en/document/c03806987/
    I would also suggest disabling any anti virus or firewall software on your PC which might block the installation.
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    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=bi-124093-4&cc=us&dlc=en&lc=en​...
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8610 does not connect to laptop via wireless network

    I have a new HP Officejet Pro 8610. It is connected wirelessly to my home network. My laptop, running Windows 7, is connected to the same network, but cannot find the printer. I have tried turning everything off and resetting the router, but still have the same issue - my laptop cannot find the printer. 
    I am able to email a document from my laptop to the printer using the printer's email address. 
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    Hey!
    This is an issue with your wireless, you either have to get your router looked at you are looking at relocating your printer and your router so they are closer together. If you are able to connect all of your devices to the network fine when you are in the same room; Call HP Technical Phone Support.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
    I hope this helps.
    I worked for HP.

  • Officejet Pro 8610 - Can't connect to wireless network (and has similar issue with previous printer)

    When I returned from a trip, I was unable to connect to my trusty HP All-in-one 7510 that I had on my network for three years.  I tried troubleshooting it, reinstalling the software on numerous computers, and fixing the printer, but alas the printer said that it was connected to the network, and none of my computers wanted to find it anymore. 
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      I would appreciate any help on this issue.  Thanks!

    Hello @Celestialnova ,
    Welcome to the HP forums.
    I understand that you are having problems with your wireless network.
    I would like to help.
    Since the same issue happened with two different model of printers, lets take a moment to check the network.
    Run through the following document.
    Printer Does Not Maintain Wireless Connection
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Mac OS X Won't Print Card Stock on Brand New OfficeJet Pro 8610 e AiO

    Hi All - I print cardstock all the time and just purchased a new OfficeJet Pro 8610 eAiO from Best Buy 2 days ago.  The salesman told me it was the best option for cardstock printing and the specs say it can handle 110lbs cardstock.  It is hooked up and printed a couple standard paper pages nicely.  But when I put in the cardstock, it made all the noises like it was printing, but then "Load Paper" shows up on the LCD screen.  We have tried unplugging it, but that doesnt do anything.  After a little bit of fiddling with the tray (pushing and pulling on all tabs and springs we see), we put the tray back in and then it prints.  But we have to do this with every print request.  I have read to select "heavy paper or card stock" in the printer properties and to disable tray 2.  I dont have a tray 2 on my printer (that I am aware of at least).  And I dont see an option for printer properties for me to change anything.  Does anyone have directions for this process?  Also - I read that the printer may work if it is kept nearly full of paper?  Has anyone had success with this?  Any help is appreciated.

    Hi KRichBC,
    Thank you again for answering my questions!
    Checking over the printer's specifications, found at this website. HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series Printer Specifications. This is a supported paper size at 8.5 x 11, if the paper type is Index Card Letter.
    I also would recommend trying the solutions within this guide. An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper. Again please, try a custom size print to see if that will work. Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X.
    Hope this information helps you, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Mac can't install USB/Ethernet extension Officejet Pro 8610

    For some reason I keep getting this error, "The system extension /System/Library/Extensions/AppleUSBEthernetHost.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update." during the driver install from my Mac to my new Officejet Pro 8610.
    I installed the drivers for my new Officejet Pro 8620 on a different computer and had no issues. Any ideas?
    This question was solved.
    View Solution.

    Hi,
    Please try repairing the disk permissions as following:
    1. Open the the Applications folder.
    2. Go to the Utilities folder.
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    Next reinstall the latest software below and check for any change, if the issue been resolved you may delete the backup file from the desktop.
    Please let me know if that helps,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Officejet pro 8610 won't scan in color

    I'm using a Mac OS 10.6.8 and just connected my new HP Officejet Pro 8610.  It is only scanning in black and white.  I do not see a place to select for color (when you select copy you have that choice but not on scan).  It prints in color and makes color copies just fine.  I also cannot see a place where I can tell it which folder on the computer to save scans to.  Can you help me?

    Hi @just1me ,
    I'd like to help you be able to scan in color.
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    Here is a document for Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
    Try the Apple Software to see if you have the same results.
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    After showing the preview you can select the Edit icon at the bottom for more features.
    To save the scan, select the Send Icon.
    Hope this helps.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Officejet Pro 8610 - Extremely slow printing

    Hello,
      I have just purchased my new HP 8610 All in one printer. I have set everything up wirelessly. For some reason when I print documents it is extremely slow printing. I cant seem to find the problem for this. For a 5 page documents it could take minutes to print. Please help, thanks in advance

    Hi nat1985,
    Welcome to the HP Forums!
    I understand that your HP Officejet pro 8610 is printing PDF files very slow, and I am happy to help you with this slow printing issue!
    For further assistance, I will need to know the following information:
    If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
    If the printer is connected, Wireless, Ethernet, or USB.
    If the printer is able to make copies by itself.
    If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    If the printer prints slow from Notepad.
    Hope to hear from you, and thank you for posting!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet Pro 8610 fax error message

    Good morning.  I have two Officejet Pro 8610s.  One is in my office running MS Office 7, the other is at home running Mac.
    To conserve power I have both printers set to turn off in the evenings.  Neither is being used as a fax machine and neither has ever had the phone cord plugged in.
    On both printers I am consistently getting the error message "Telephone cord is connected. To receive faxes, the printer must be turned on.  Note that the printer is scheduled to be turned off at XX:XX every (days listed).  To change the schedule, use the Schedule On and Off feature in the Setup menu."
    Almost everytime I go to make copies or initiate a scan from the printer I have to click "OK" for this error.  The error also pops up about every 30 minutes and makes a ding.   This wouldn't be annoying at all except the printer is positioned next to my left ear and I"ve been listening to it for six months.
    How do I stop these messages, aside from removing the scheduled turn off and on? 
    Thanks in advance for the assistance.

    Hello @drummer12345 ,
    Welcome to the HP forum.
    I understand that you are getting a fax error message form your two 8610's. I would like to help you with this issue.
    I find it odd that you get this message. You mentioned that you have never set the unit up for fax.
    Please take a moment and make sure that no cords are plugged into the Fax ports on the printer.
    If there are none, go into the setup menu.
    Once in the setup menu, select the fax setup option.
    Go into the advanced fax setup option.
    scroll to the bottom of the list and select restore defaults.
    If that does not work try a hard reset.
    With the printer powered on, unplug the power cord.
    Wait at least 30 seconds.
    Plug the power cord back into the printer.
    If this was happening to just one printer, I would believe this to be a firmware issue.
    For this to happen to both your printers, I  get a feeling it could be something related to the printers environment.
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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