OfficeJet Pro 8610 - keeps losing wifi resetting to USB

My OfficeJet Pro 8610 was set up on USB and then moved to WIFI which worked for a while before now always losing the WIFI connection and becoming unavailable from my Mac and the various devices that we print from. I have changed my router so I do not know whether I need to change the router settings but there are so many configuration settings I am unsure of what I need to change.
My only workaround seems to be to uninstall the HP software from my iMac and then reinstall it again.
Please help.
Thanks
Cathy

Hello there! Welcome to the forums Cathy, aka @bubbles0310
As you mentioned, I would recommend Uninstalling the Printer Software, restarting your Mac, and reinstalling the printer again to join it to your new network.
If you find the connection dropping, try assigning a static IP address from this guide below, which should help stabilize the connection.
Printer Does Not Maintain Wireless Connection
Good luck!
R a i n b o w 7000I work on behalf of HP
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Similar Messages

HP OfficeJet Pro 8610 Keeps Going Offline

I have been using my HP OfficeJet Pro 8610 wireless all-in-one printer for about 2 weeks successfully, but all of the sudden the printer shows as 'Offline' all the time and I cannot fix it. I have set the IP address to static and tried rebooting the printer & router, but nothing works. I can see this is an issue lots of users have, and it is very frustrating. I would appreciate help with the issue or in the worst case be shipped a cable to connect the printer to my laptop so I can work around the terrible wireless issues.

Hello @eliz90 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing connectivity issues. I would like to help!
I would recommend powering down your computer. Once the computer is down, select Setup on the front panel of the printer, and select Network. In the network menu, select Restore Network Defaults.
Once the defaults have been restored, disconnect the power cord from the printer and the power outlet, and remove the power from your router for 60 seconds.
After 60 seconds, plug the router back in. Once the router has begun broadcasting, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
After the printer is on, run the wireless setup.
I'd also suggest this document:
Wireless printing center Troubleshooting Issues
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Times New Roman font will not print on HP Officejet Pro 8610

My new HP Officejet Pro 8610 will not print documents, spreadsheets, or printer test pages containing Times New Roman font (of any size). It does not put a job in the print queue. In Excel, I receive the "Generic_2_Q294552" error message. My setup: An HP Pavilion Elite computer NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5L, HP PCS 1310, and HP D4360 all print the font just fine. My new printer: HP Officejet Pro 8610, firmware revision FDP1CN1502AR, connected via USB cable. [Also connected via ethernet cable to cable modem.] What I have done so far to troubleshoot the last 3 days: Reinstalled the printer (3 times), the most recent today with an installer issued today; rebooted the printer; rebooted the computer after each significant change; updated the firmware in the printer; tried two different USB cables; tried printing the fonts in Microsoft Word 7, Microsoft Excel 7, and directly from the font file; reinstalled the Times New Roman fonts from backup; visited the forums and tried all of the solutions I could for any similar problem; tried the winprint, hpzppw71, and hpzpplhn print processors with both RAW and NT EMF 1.008 data types; found and repaired all problems I could find with any hardware and software, as well as updating all software to the latest version.

Thanks for trying to help. I am happy to report my experiments and results. Microsoft Word:I open a blank document. Type something in. Select the entire text. Change the font. When I change to some fonts (those listed on my DOES print) the document shows up in the print queue and prints. When I change to the other fonts (those listed as DOES NOT print) nothing happens. It just sits there. No messages. No crash. Nothing in the print queue. I can walk away for hours (as I have done) and come back and nothing has happened. When I change back to a DOES print font it prints. Change it back to a DOES NOT print font and it doesn't. Repeatable. Consistent. No configuration changes or installs have changed it. Microsoft Excel:I open a black spreadsheet. Type something in. Highlight the entire text. Change the font. When I change to a DOES print font it prints. When I change to a DOES NOT print font I get this: "Microsoft Office Excel Your file could not be printed due to an error on HP Officejet Pro 861 on 0. There are several possible reasons:. There may not be enough memory available. Try closing files and programs you aren't using.. If you use a network for printing, there may be a problem with the network connection or the printer driver.. There may be loose cables or a bad connection between your computer and printer.For more information about troubleshooting printing problems, chick Help. Show Help >>" when I click the Show Help >> button I get: "This error can be caused by:
General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
Check to make sure the printer has paper, ink, and/or toner and check the cables.
If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going. Doesn't crash. Just pops up the gray dialog box. Behind the box popped up is another box (that goes away then the dialog box is closed) saying: "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861 on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see. I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom

HP Officejet Pro 8610 (Network)' is offline every morning

I am running Windows 8. I use IE 11 and Chrome on occasion. Every morning I have trouble "waking up" my printer. I get "HP Officejet Pro 8610 (Network)' is offline". Sometimes turning the printer on and off resets it but today nothing seems to work. I even updated drivers. The rest of my network (excluding printer usage) is working fine. I have not been on a public network so that is not an issue nor has anyone else in our household. I need to correct this every morning problem. Really, any time the printer goes to sleep I have this issue. I'm unsure if I can stop it from going to sleep or not since I can't even see it from any of our computers. Someone please help. I've been dealing with this about a month. I had previously purchased an Epson printer similar and it now sits in a box in my office because of similiar annoying issues. I previously had HP all-in-ones for about 15 years with no problems. This one is starting to make me wonder about the declining quality of HP printers. Please help as soon as possible. My son has a paper due Tuesday and can't print it. Thanks

Hello , Welcome to the HP Forums! I understand your Officejet 8610 is offline every morning and it seems like this printer has trouble waking up. I will do my best to assist you! Please follow this entire HP document on What is Sleep Mode? You can try updating the firmware, which should help, since your printer is losing wireless connection when it goes to sleep: 1) Press the right arrow on your printer2) Press Setup (Wrench)3) Press Web Services4) Press Printer update and check for update now Make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. Another option you have is setting up schedule on and off. This will help with the sleep mode, as you will determine what time you would like this printer to turn and off. Note-If you decided to go down this route, if you receive faxes all the time, schedule on/off might not be a good idea. If you set a time frame when this printer is supposed to turn off, then you will not receive a fax. Also, if ePrint is enabled, this feature will not work. 1) Press the setup menu (Wrench)2) Press power management3) Press Schedule On Yes and set the time frame4) Press Schedule Off Yes and set the time frame I just want to make sure that your printer isn't going offline because of your router, not by the sleep mode. Just in case, I will provide an HP document on Printer Does Not Maintain Wireless Connection. This will allow you to set a static IP address. Please post your results, as I will be looking forward to hearing from you. Have a great night!

HP Officejet Pro 8610 fax error message

Good morning. I have two Officejet Pro 8610s. One is in my office running MS Office 7, the other is at home running Mac.
To conserve power I have both printers set to turn off in the evenings. Neither is being used as a fax machine and neither has ever had the phone cord plugged in.
On both printers I am consistently getting the error message "Telephone cord is connected. To receive faxes, the printer must be turned on. Note that the printer is scheduled to be turned off at XX:XX every (days listed). To change the schedule, use the Schedule On and Off feature in the Setup menu."
Almost everytime I go to make copies or initiate a scan from the printer I have to click "OK" for this error. The error also pops up about every 30 minutes and makes a ding. This wouldn't be annoying at all except the printer is positioned next to my left ear and I"ve been listening to it for six months.
How do I stop these messages, aside from removing the scheduled turn off and on?
Thanks in advance for the assistance.

Hello @drummer12345 ,
Welcome to the HP forum.
I understand that you are getting a fax error message form your two 8610's. I would like to help you with this issue.
I find it odd that you get this message. You mentioned that you have never set the unit up for fax.
Please take a moment and make sure that no cords are plugged into the Fax ports on the printer.
If there are none, go into the setup menu.
Once in the setup menu, select the fax setup option.
Go into the advanced fax setup option.
scroll to the bottom of the list and select restore defaults.
If that does not work try a hard reset.
With the printer powered on, unplug the power cord.
Wait at least 30 seconds.
Plug the power cord back into the printer.
If this was happening to just one printer, I would believe this to be a firmware issue.
For this to happen to both your printers, I get a feeling it could be something related to the printers environment.
Aardvark1
I work on behalf of HP
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HP OFFICEJET PRO 8610 SCANNER IS BUSY

I recently set up a new system for a friend. He is using the officejet pro 8610 with a new mac using osx 10.9.
The printer is set up wirelessly. Printing works but the scanner keeps giving an error that it is busy.
From the printer I can attempt to scan to his computer and it appears as though it is contacting the computer and preparing to scan but it errors out. Usually with a message regarding the scanner being busy.
I can attempt to scan from the computer as well but that doesn't work either.
I have pulled the power from the printer and rebooted. I have done the disk repair and I have uninstalled and reinstalled the software from the website.
I also attempted to install the new firmware but for some reason got an error that I had cancelled the process when in fact I did not.
Anyone??

Hello lbotto, and welcome to the HP Forums.
I see you are running into scan issues. I would like to try and help.
I would recommend following the steps in this document on Mac OS X: Scanning Software Does Not Open or Stops Responding.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet pro 8610 scan to computer OSX 10.10

Dear all,
I've just bought a HP Officejet pro 8610 and it prints like a charm. I can't however scan to my computer. According to the manual I have to activate the scan to computer function in the utility program but I have no such option. Am I missing something? It works fine on my dads windows 8.1 laptop.
With kind regards,
Anthony

Hi charlene025,
Thank you again for responding!
It sounds like there is a driver conflict on your computer, especially since it is showing an older printer. I am going to recommend the following:
Uninstall the printer software. Uninstalling the Printer Software.
Reset the printing system. OS X Yosemite: Reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Reboot the computer.
Reinstall the software from this website. HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers.
Once these steps are completed try and re-enable the scan to computer function again.
Hope this works!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8610 setup issues Is there a problem using a MIFI?

I just bought this HP Officejet Pro. After trying all day yesterday with your support team, it was suggested I take it back to the store. I did and have purchase another HP Officejet Pro 8610 and am having the same problems. The on button goes to sleep but I cannot push for it to wake, I must unplug it. In addition, I cannot get it to recognize the computer to scan unless I have it connected to the commputer so it can't be wireless.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hp officejet pro 8610 wireless not connecting to my laptop

I have connected my HP Officejet Pro 8610 to my wireless network to my laptop But when I go to install drivers wirelessly, I get connection failed. 1. download: HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers2. use Use HP Download and Install Assistant (Recommended)3. click install from download assistant4. Extracts5. turn on printer6. Get pop up window with 3 sequences 1. prepare... sucessful 2. connnect (wirelessly) click continue7. Printer Setup & software: click convert to USB connected printer to wireless8. Network setup: identifies my wireless network9. select yes for "So you want to continue to use your printer on this wireless network?"10. Unsuccessful network Instalation. Disabled fwwent through router configures enabling channel 11.Still failsRan hpscan dr. goes through it's steps, goes to d/l install. click install says extracting, finishes (but doesn't say anything and goes away).And nothing happens. So basically went through the HP troubleshooting and they don't work. Please helpThanks, Frustrated... PS please move this to the appropriate forum, thanks

,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

HP Officejet Pro 8610 Terminal Printing

Hi i have installed Hp Officejet Pro 8610 on the machine 1 (32bit arch) and want to remote desktop connect to another machine 2(also 32bit arch) , I remote desktop with both local resources enabling all local devices and resources. When im remoted in to machine 2 i can see the terminal printer renamed with hp officejet pro 8610 redirected but when i print the print doesnt seem to come through.
I Have installed the printer on both machines, they both running same OP which is 7
It Prints fine when connected to machine 1 but failes to print on redirected printer on machine 2 when remoted in.
Pls can anyone help me tx
Regards
AndrewR

Hi @PEDDLAR , and welcome to the HP Forums!
I see you are experiencing problems printing. I would like to assist!
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8610 freezes almost daily

My HP officejet pro 8610 e-all-in-one printer freezes almost every day. Blue light is on near screen, and power button light is lit, but neither the power button nor touching the screen gets a response. If I unplug the printer, it reboots and works normally for a while. I updated to the current driver after installation (May 2014) and it still happens.
Product # A7F64A
Firmware FDP1CN1416AR (patch version 0)
I am using a windows 7 to print to it wirelessly. I am connected to a wireless router.
Thank you for your help.
Sunnyguy

Has anyone ever gotten an answer to this issue?
I own 2 8610s and both of them have this exact issue.
CharlesCity wrote:
It doesn't appear that HP has any intention of solving this issue. This may not be a universal issue to all 8610 owners, but it is obvious that several of us are having the same problem, consistently, and the only official answer I keep seeing is "Make sure it is plugged directly into an outlet".
I have an 8610, upgraded to current version, plugged into a fully functional outlet, and it is also continuing to lock up, as it has on every version of the firmware so far.
The only additional information I can offer is that I have tried going through and turning off different features and settings, in the hopes of finding a specific item that may be responsible. If I try to change any setting having to do with IPv6, or turn off that protocol, the printer locks up immediately, without showing any changes after power cycling. This happens through the printer settings and through the embedded web server (EWS). I don't know that the IPv6 protocol has anything to do with the freezing issue, but it does seem like a good possibility.
Hopefully one of the smarter users out there can find a solution for us, because we need a printer that works.

HP Officejet Pro 8610 does not connect to laptop via wireless network

I have a new HP Officejet Pro 8610. It is connected wirelessly to my home network. My laptop, running Windows 7, is connected to the same network, but cannot find the printer. I have tried turning everything off and resetting the router, but still have the same issue - my laptop cannot find the printer.
I am able to email a document from my laptop to the printer using the printer's email address.
What can I do to get my laptop to find the printer on the wireless network?

Hey!
This is an issue with your wireless, you either have to get your router looked at you are looking at relocating your printer and your router so they are closer together. If you are able to connect all of your devices to the network fine when you are in the same room; Call HP Technical Phone Support.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

Can I use Replacement Printer ink cartridges for HP officejet Pro 8610

I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

Hey @rockhoundjohn
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. - Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.
My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
- Source
To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
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Failed to install Officejet Pro 8610 over Ethernet on Windows 8.1 64-bit

When attempting to run the installation of Officejet Pro 8610 using wired Ethernet connection the setup quickly lists the printer with correct IP and MAC address but when this is selected takes ages in the "installing" state and eventually displays a graphic indicating that the connection is broken.
I have tried disabling firewall (ESET) and a clean boot, and have downloaded latest software.
The printer is connected using a cross-over internet cable, can be pinged and obvious is detected by the setup program.
Attempting to install using WiFi has the same results, ie finds printer but then fails (although I haven't retried this since downloading latest software or with a clean boot).
FYI the printer will work when connected using a USB cable. (has been disconnected and software uninstalled before re-trying above). Don't really want to use this as the printer will be too far from normal working position. Wifi would be preferred but cabled Ethernet would be OK.
Also printer works OK via Wifi using e-mail.
Computer is a HP ProBook 4530s which has recently been upgraded to Windows 8.1 Professional x64 with no other significant problems.
Apologies if this is already answered elsewhere but couldn't find any replies which refer to something not already tried.
Thanks

Downloaded and ran the HP Printer Install Wizard for Windows as suggested, still did not work. Here are some screen shots of what happenned
Right Click on Open File Location (step 3) opens the window in the previous screen shot.
I never saw any of the items in step 4, but double clicking the shortcut that was displayed started the same installation process that always fails, see following screen shots. Note I disabled the firewall while running this.

Mac can't install USB/Ethernet extension Officejet Pro 8610

For some reason I keep getting this error, "The system extension /System/Library/Extensions/AppleUSBEthernetHost.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update." during the driver install from my Mac to my new Officejet Pro 8610.
I installed the drivers for my new Officejet Pro 8620 on a different computer and had no issues. Any ideas?
This question was solved.
View Solution.

Hi,
Please try repairing the disk permissions as following:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Next, go to Computer (click on Finder, then select Go > Computer)
Select your active boot volume (will more likely be listed as Macintosh-HD)and then navigate to System > Library > Extensions. locate the AppleUSBEthernetHost.kext file, copy it to your desktop (for bakcup porpuses) and then delete it from the extensions folder.
Next reinstall the latest software below and check for any change, if the issue been resolved you may delete the backup file from the desktop.
Please let me know if that helps,
Shlomi
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OfficeJet Pro 8610 - keeps losing wifi resetting to USB

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