Officejet Pro 8610 won't accept new ink levels

I love my new printer but of course, I have run into problems. Once I was warned about ink levels in some of my cartridges getting low, I went online and purchased brand new HP brand replacements. The printer report confirms they are HP despite getting some sceptisicm from a tech agent about the authemticity of the ink since I didn't purchases directly from HP.
In any case, I know how to replace the ink cartridges and have done so for the 2 colours needing the change - cyana and black. Now, the printer does not recognises that it has new full cartidges. The printer keeps warning me that the cyan and black are critically low. Eventually, I expect it will stop printing full stop.
This is annoying. It seems like some kind of sensor issue and the printer is not getting the signal.
I have shut down the computer and printer altogther and rebooted both, no luck.
I have done another alignment and then shut off and on again (both computer and printer).
Nothing seems to work. Please help and don't tell me I need to buy new ink cartirdges again. They clearly WORK as I can print with them but the pronter WILL NOT RECOGNISE the new full ink levels. I need to know the levels in order to know when to purchase more ink in time for the next dry out.

Hey @CanadaMona,
Welcome to the HP Support Forums!
I would like to assist you with resolving the cartridge detection issues that you're experiencing on your HP Officejet Pro 8610 e-All-in-One Printer. I understand that you have already replaced the black and cyan cartridges to no avail. This issue does sound like it may be a printhead issue. The printhead is what reads your cartridges and controls the ink for going on the paper. If the printhead is defective it can cause issues with detecting cartridges. I'm going to run you through some troubleshooting steps to resolve this issue.
Step 1: Check the Printhead:
1. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.
1 - Slot for opening the cartridge access door
2. To the right of your black cartridge you will see the grey printhead latch. Please lift that latch.
3. Grasp the sides of the printhead, and then lift the printhead and pull it toward you to remove it. Please leave the cartridges in the printhead while you remove it.
4. With the printhead removed, close the cartridge access door.
5. Power off the printer.
6. Power the printer back on. Once the printer comes on it will give you an error indicating that the 'printhead is missing' or that the 'cartridges are missing or damaged'. At this point, open the cartridge access door.
7. Reinstall the printhead.
8. Ensure that you snap the printhead latch back down to lock the mechanism in place.
9. Close the cartridge access door.
Is the low ink message still displaying on the front panel of the printer?
If so, please proceed to the next step.
Step 2: Clean the cartridge contacts:
Find a clean, lint-free cloth (eyeglass wipes or coffee filters work well) that you can use to clean the cartridge contacts.
Press the Power button to turn on the printer, if it is not already on.
Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.
Open the cartridge access door
1 - Slot for opening the cartridge access door
Push in on the front of the problem cartridge to release it, and then pull the cartridge toward you to remove it from its slot.
Remove the problem cartridge from its slot
With a clean, lint-free cloth (eyeglass wipes or coffee filters work well), wipe the copper-colored contact on the cartridge.
Copper-colored contact on the cartridge
Carefully reinsert the cartridge into its slot, and then push the cartridge forward until it clicks into place.
NOTE: Make sure that the colored dot on the cartridge label matches the colored dot on the carriage slot.
Insert the cartridge into its color-coded slot
Repeat these steps for the other cartridges, if necessary.
Close the cartridge access door.
Close the cartridge access door
Please let me know if the steps I've provided resolve your issue. Good luck!
X-23
I work on behalf of HP
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HP officejet pro 8610 won't accept remanufactured generic ink.

My NEW HP Officejet Pro 8610 Printer will not accept my generic remanufactured ink cartridges.
My previous printer did "HP OfficeJet Pro 8600" accepted these remanufactured generic ink cartridges but the feed rollers were giving out after 16 months, so I bought another printer from HP. There were no 8600's to be found, so I looked into the 8610 and saw that it accepted the ink I had been using in the past "HP OfficeJet 951", and since I had many remaining remanufactured ink cartridges still remaining, I opted to purchase this new one. This is an earlier model, but very simiilar.
Now this printer is not accepting the ink at all. All these prompts I am getting. With the 8600 I got prompts also, but then it worked, but here it will not work and says:
"One or more cartridges appears to be damaged. Remove them and replace with new cartridges".
I have put in (3 total) two different times, and the previously unopened cartridges are rejected.
The newer model, the 8600 accepted them eventually, but the older model, the 8610 will not.
Is there anyone out here who has any helpful assistance?
Otherwise, I am just going to have to return this for an entire refund for this and my 2 year extended warranty.
Thank you.
steveman99

I am sorry. I guess I wasn't clear.
the printer had just exhausted all 3 color hp ink cartridges one after another. The same time.
it only rejected the remanufactured ink cartridges when they were first introduced to the 8610. And these never gave me any trouble with my previous 8600. Please reread my post you responded to adafafter you read this to refresh your memory because this is where myfrustrations lie. Why on my 8600 printer do they work. Yet the 8610, the older model, and my newly purchased printer rejects those remanufactured cartridges???
Thank you.

Officejet pro 8610 won't scan in color

I'm using a Mac OS 10.6.8 and just connected my new HP Officejet Pro 8610. It is only scanning in black and white. I do not see a place to select for color (when you select copy you have that choice but not on scan). It prints in color and makes color copies just fine. I also cannot see a place where I can tell it which folder on the computer to save scans to. Can you help me?

Hi @just1me ,
I'd like to help you be able to scan in color.
Did you download and install the Full Feature Software or run the Apple Updates?
Here is a document for Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
Try the Apple Software to see if you have the same results.
Here is a screen shot for where to change the color settings, scanning with the HP Scan Software.
After clicking scan, click on the drop down to get more options.
After showing the preview you can select the Edit icon at the bottom for more features.
To save the scan, select the Send Icon.
Hope this helps.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Mac OS X Won't Print Card Stock on Brand New OfficeJet Pro 8610 e AiO

Hi All - I print cardstock all the time and just purchased a new OfficeJet Pro 8610 eAiO from Best Buy 2 days ago. The salesman told me it was the best option for cardstock printing and the specs say it can handle 110lbs cardstock. It is hooked up and printed a couple standard paper pages nicely. But when I put in the cardstock, it made all the noises like it was printing, but then "Load Paper" shows up on the LCD screen. We have tried unplugging it, but that doesnt do anything. After a little bit of fiddling with the tray (pushing and pulling on all tabs and springs we see), we put the tray back in and then it prints. But we have to do this with every print request. I have read to select "heavy paper or card stock" in the printer properties and to disable tray 2. I dont have a tray 2 on my printer (that I am aware of at least). And I dont see an option for printer properties for me to change anything. Does anyone have directions for this process? Also - I read that the printer may work if it is kept nearly full of paper? Has anyone had success with this? Any help is appreciated.

Hi KRichBC,
Thank you again for answering my questions!
Checking over the printer's specifications, found at this website. HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series Printer Specifications. This is a supported paper size at 8.5 x 11, if the paper type is Index Card Letter.
I also would recommend trying the solutions within this guide. An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper. Again please, try a custom size print to see if that will work. Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X.
Hope this information helps you, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Can I use Replacement Printer ink cartridges for HP officejet Pro 8610

I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

Hey @rockhoundjohn
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. - Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.
My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
- Source
To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
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Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8610 setup ink cartridges not recognized

I just purchased an HP Officejet Pro 8610, and was following the setup on the printer, installed the ink cartridges as shown in the "movie" guide, and the printer seems to not recognize that I have installed the 4 ink cartridges. They are the 4 cartridges that came with the printer.

@jaycka
Welcome to the forums!
I have some of my own ideas that might help the printer recognize the ink cartridges.
Try this:
Removing the ink cartridges.
Unplug the printer.
Dampen a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Wait for the contacts to dry.
Plug the printer back in and wait for the printer setup on the display to ask you to insert the cartidges and hopefully they'll be recognized.
If not, call HP directly to inquire about a replacement.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
R a i n b o w 7000I work on behalf of HP
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Driver can't communicate with new officejet pro 8610 for scanning

I just bought a new officejet pro 8610. Followed all directions and set up with wireless connection. Prints fine but will not scan. Will not work if used at control panel on printer or software. First tried it on a windows 7 machine. Just tried on a new windows 8.1 machine - same problem. Very frustrating. Have done the HP scanner doctor and when it gets to driver it says scanner driver can't communicate to product. Used disk and then went to HP web site and downloaded latest software and drivers - still does not work.
I'm about ready to take the printer back but am open to any ideas.

Hi @ecsteve
It is possible you have a firewall or antivirus that is blocking the scan communication. Printing is considered outgoing and is not considered a threat, but because scanning is incoming communication, an antivirus or firewall could be blocking it to protect the computer.
If you have Norton, take a look at the following link; I cannot configure or access a network printer or other devices after I install my Norton product.
I found this in a post by @Norton_Support . If you have a different Anti Virus program, let me know and we will work through this together to come to a solution. Thanks.
- In support of Movember
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Times New Roman font will not print on HP Officejet Pro 8610

My new HP Officejet Pro 8610 will not print documents, spreadsheets, or printer test pages containing Times New Roman font (of any size). It does not put a job in the print queue. In Excel, I receive the "Generic_2_Q294552" error message. My setup: An HP Pavilion Elite computer NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5L, HP PCS 1310, and HP D4360 all print the font just fine. My new printer: HP Officejet Pro 8610, firmware revision FDP1CN1502AR, connected via USB cable. [Also connected via ethernet cable to cable modem.] What I have done so far to troubleshoot the last 3 days: Reinstalled the printer (3 times), the most recent today with an installer issued today; rebooted the printer; rebooted the computer after each significant change; updated the firmware in the printer; tried two different USB cables; tried printing the fonts in Microsoft Word 7, Microsoft Excel 7, and directly from the font file; reinstalled the Times New Roman fonts from backup; visited the forums and tried all of the solutions I could for any similar problem; tried the winprint, hpzppw71, and hpzpplhn print processors with both RAW and NT EMF 1.008 data types; found and repaired all problems I could find with any hardware and software, as well as updating all software to the latest version.

Thanks for trying to help. I am happy to report my experiments and results. Microsoft Word:I open a blank document. Type something in. Select the entire text. Change the font. When I change to some fonts (those listed on my DOES print) the document shows up in the print queue and prints. When I change to the other fonts (those listed as DOES NOT print) nothing happens. It just sits there. No messages. No crash. Nothing in the print queue. I can walk away for hours (as I have done) and come back and nothing has happened. When I change back to a DOES print font it prints. Change it back to a DOES NOT print font and it doesn't. Repeatable. Consistent. No configuration changes or installs have changed it. Microsoft Excel:I open a black spreadsheet. Type something in. Highlight the entire text. Change the font. When I change to a DOES print font it prints. When I change to a DOES NOT print font I get this: "Microsoft Office Excel Your file could not be printed due to an error on HP Officejet Pro 861 on 0. There are several possible reasons:. There may not be enough memory available. Try closing files and programs you aren't using.. If you use a network for printing, there may be a problem with the network connection or the printer driver.. There may be loose cables or a bad connection between your computer and printer.For more information about troubleshooting printing problems, chick Help. Show Help >>" when I click the Show Help >> button I get: "This error can be caused by:
General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
Check to make sure the printer has paper, ink, and/or toner and check the cables.
If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going. Doesn't crash. Just pops up the gray dialog box. Behind the box popped up is another box (that goes away then the dialog box is closed) saying: "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861 on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see. I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom

HP Officejet pro 8610 not connected

I have a new modem and separete Duel Router. Router is Lynksis EA3500 with 2.4 Ghz and 5 Ghz capabilities. Just bought a new HP Officejet Pro 8610 which I now have learned will only run on a 2.4 GHz system. When I connect the printer to the wireless system it shuts down the 5 GHz network. It kicks off all other devices. Those devices can join the 2.4 GHz, but can no longer even see the 5.0 GHz network. Not acceptable.
Do I need a different printer or can this be fixed? I don't understand why the printer won't run on the 2.4 but allow the laptops, desktop and TVs use the 5 GHz. Ridiculous.
I spent 1.5 hours on the phone with Lynksis first and they verified that the router is working perfectly. Then I spent 2 hours talking to HP in India and they just said sorry we will tell HP to make this printer capable for 5.0 in the future.
Not good - ready to return the printer. Any other option???
This question was solved.
View Solution.

First, I'm glad to hear the problem is solved. It also points out a significant problem with third had troubleshooting.
It also reminds me of a time when I was trying to help a customer over the phone (long before we could remotely login to client computers.) I spent a hour or so with this customer trying to figure out the answer to her problem. I eventually jumped in my car and drove over to the customer's office. In the middle of the screen was a big message that answered the problem. When I asked the customer why she didn't tell me about the message, she replied that she didn't believe that it was relavant.
I am surprised that HP even had you change the bandwidth on the router. The defaults nearly always work fine. 802.11 AC uses a wider bandwith than 802.11 G or N. The thing is, the bandwith change is all automatic.

HP OfficeJet Pro 8610 Cartridge problem

I just buy new cartridges for HP OfficeJet Pro 8610. Model of cartridges is 950XL and 951XL C,M,Y. It's all brend new and original cartridges. The problem is that when i install cartridges in printer the massage appear: " Older generation cartridge installed ". I spend a lot off money to buy this cartridges and it's very disappointing that i dont have my printer for work. Please HP, find a way to fix this issue that you made and sand me a working solution.

Hi,
What Warranty end date is listed on the cartridge? is it still listed as warranties or not?
Also have a look on the error message on the printer, which cartridge it refers to? it should list a colored mark with the specific cartridge identification (C/Y/M/K)
If the Warranry end date has passed, that means the cartridge will not be accepted by the printer and should be replaced to a current one... if that is the case I would suggest conacting the retailer and replace the ink cartridge.
You may check the following document which deals with this error:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c04213916&lc=en&product=5367608&tmp...
Shlomi
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HP Officejet Pro 8610 Catridge Problem

Bought a new HP Officejet Pro 8610 Printer. Setup Catridge shows continously "Catridge Problem" and later printed a test page and 2 other sheets while we were asleep. I decided, as a result of this accidental and unexpected printout, to buy a new catridhge set. New complete catridges were sent to me from the manufacturer itself, HP. I have correctly installed the catridges, and have repeated same step as instructed several times over. But annoyingly, this "Catridge Problem" will not go away. What should I do next. I had previously returned it to Currys and they said because I needed new set of ink hence the problem. Should I return it again or is their solution other than the one in their instruction book which is repeatedly failing....

Hi @Rose-Joe
I am sorry to hear about the troubles you are having with your Officejet 8610. The following document address cartridge errors, although the specific error you are seeing may not be mentioned, the document will guide you through the necessary steps to troubleshoot the issue; A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04090902.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
To find the “Warranty Ends” date on your cartridges, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP officeJet Pro 8610 can't connect to wireless router

Just bought a HP officejet Pro 8610, switched on the wireless mode. It won't connect to my Netgear router D6200. It tries to look for the networks in the house and the software hangs. I took it back to the shop and exchanged it with a new printer. I tested it in the shop and it picked up the networks but at home it continues to do the same thing, the software just freezes.

Hi,
Try following these steps and check if that may help:
http://support.hp.com/us-en/document/c03806987/
I would also suggest disabling any anti virus or firewall software on your PC which might block the installation.
Be sure to use the latest drivers, those can be downloaded below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124093-4&cc=us&dlc=en&lc=en...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Can not update firmware on Officejet Pro 8610

Can't update firmware on Officejet Pro 8610, Hp update site shows available firmware update needed, disabled firewall, shut off wireless, run program, window for update appears, but checkbox greyed out. I've talked to HP Tech, He was positive newer firmware was available, I've tried starting in safe mode w/networking, disabled, MS Security essentials turned off,etc. Have Dell Dimension, excellent running, Windows 7 Home Premium, Xfinity cable network modem (very fast), I'm getting frustrated.
Does anybody have a suggestion? Thanks, Jim

Hi @jwhite8150 , and welcome to the HP Forums!
I see you're having issues updating your firmware. I would like to help!
Before we start I have a request.
Press Setup on the front panel of the printer, and select Reports. In the reports menu select Print Status report. On that report, please let me know what firmware version is listed.
Thanks!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8610 - Extremely slow printing

Hello,
I have just purchased my new HP 8610 All in one printer. I have set everything up wirelessly. For some reason when I print documents it is extremely slow printing. I cant seem to find the problem for this. For a 5 page documents it could take minutes to print. Please help, thanks in advance

Hi nat1985,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8610 is printing PDF files very slow, and I am happy to help you with this slow printing issue!
For further assistance, I will need to know the following information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If the printer prints slow from Notepad.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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HP OFFICEJET PRO 8610 SCANNER IS BUSY

I recently set up a new system for a friend. He is using the officejet pro 8610 with a new mac using osx 10.9.
The printer is set up wirelessly. Printing works but the scanner keeps giving an error that it is busy.
From the printer I can attempt to scan to his computer and it appears as though it is contacting the computer and preparing to scan but it errors out. Usually with a message regarding the scanner being busy.
I can attempt to scan from the computer as well but that doesn't work either.
I have pulled the power from the printer and rebooted. I have done the disk repair and I have uninstalled and reinstalled the software from the website.
I also attempted to install the new firmware but for some reason got an error that I had cancelled the process when in fact I did not.
Anyone??

Hello lbotto, and welcome to the HP Forums.
I see you are running into scan issues. I would like to try and help.
I would recommend following the steps in this document on Mac OS X: Scanning Software Does Not Open or Stops Responding.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8610 won't accept new ink levels

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