Officejet Pro 8620, Can't Install Software on Win 7 64-bit

Every time I try to install the HP software, it goes through Step 1 of 6, then fails. I get the following error message:
I have tried installing from the disc as well as the downloaded version of the software from hp.com. I seem to be able to install the printer using whatever generic drivers Windows has, but I would like to be able to get all the productivity I paid for using the software suite. Any ideas?

Hello @blueyedsoul,
Thank you for visiting the HP Support Forums! I see you are running into problems installing your HP Officejet 8620 onto your computer running the Windows 7 64bit. When you attempt to install it goes through to step 6 and fails and you get an error message '2147467259'.
To resolve the installation issue, you will need to download the newest version of your HP product software, begin software installation, and then download and install a software patch to complete the installation.
Step one: Download the software
Follow these steps to download the newest version of your HP product software.
1.Disconnect the USB cable from both the product and the computer (if you already connected it).
2.Turn the product on.
3.Browse to the Get Software and Drivers page: Get Software and Drivers
4.Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
If prompted to enter your product in the window.
1.Type your product number in the window.
2.Click Next. If necessary click your model in a list of similar products.
3.Click Software and Driver Downloads.
4.Click the drop-down arrow, and then click your operating system.
5.Continue to the next step.
If prompted to select your operating system.
1.Click the drop-down arrow, and then click your operating system.
2.Click Next. If necessary click your model in a list of similar products.
3.Continue to the next step.
4.Click the Plus sign next to Driver, and then click the driver that you want to download.
5.Click More Info, and then read through the minimum system requirements and additional instructions. You can also click View directions for complete download instructions.
6.Click Download. This option allows you to install the software at any time after the download completes.
7.Click Save, and then browse to the location on your computer where you want to save the file.
8.Click Save. The software downloads to your computer.
Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
1.When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
2.You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
3.When the Install Wizard starts, follow the on-screen instructions to install the software.
You will encounter the installation failure again, but this is expected. If there is a Microsoft dialog box named The HP Installer has stopped working, click Close the program.
Step three: Download and install a software patch
Follow these steps to download and install an HP software patch.
NOTE:The software patch is supported in Microsoft Windows Windows 7 (32- and 64-bit) operating systems.
1.Click here to download the software patch.. A File Download window opens.
2.Choose one of the following options to download the patch to the computer.
3.If you want to install the patch on the computer immediately, click Run.
4.If you want to install the patch at a later time, click Save, select a destination on the computer for the file to save, and then click Save. When the download is complete, click the downloaded file.
5.An HP AMD Processor Patch dialog box displays with the option to change the default path to extract the files.
The default path is the folder to the HP product software package you tried to install. For example, C:\Usersl\manu\AppData\Local\Temp\7zS29EF.
If the path shown is not the one that you expected, or if you want a different location for the installation files than the default location, uncheck Default Path, and then click the Browse button. Highlight the newest folder, and then click OK to continue.
6.After the patch has completed, the HP product software will start installing again.
7.When the Windows Security dialog box opens, with the message: Windows can't verify the publisher of this driver software, click Install this driver software anyway.
8.Follow the on-screen instructions to complete the installation.
Please complete the steps listed above, are you now able to install the software?
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
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Similar Messages

I have my HP Officejet Pro 8620 ready to install the driver from my MacBook (one I have had 5 years) and can't find instructions that make sense to me. It is a wireless printer/scanner/copier/fax.

I need help installing my HP Officejet Pro8620 WIRELESS printer/scanner/copier/fax. Help please.

Click this link to obtain instructions and download software from the HP product support web page for your printer:
HP Officejet Pro 8620 Software and Drivers

OfficeJet Pro 8500 A909a - trouble installing software and drivers

I am trying to re-install my Software and Drivers for OfficeJet Pro 8500 A909a. My operating system is Windows 7. I get an error message every time. "Runtime Error! This application has requested the Runtime to termnated it in an unusual way. Please contact the application's support team for more information."

I Am havig the same problen with windiws 7 home premium It must be HP is the problem ahorsell

OfficeJet Pro 8620 Can't print black only on other media types

Why won't the OfficeJet Pro 8625 driver allow me to print using black only on non-plain media types?
I purchased an OfficeJet Pro 8625 for general home printing and to print shipping labels for my business. I purchased a second tray so I can keep both plain paper and shipping labels in the printer all the time.
To select the labels, I had to pick a media type for the labels tray. I can't choose labels, so I chose Cardstock. But when I select Cardstock as the type in the driver when printing, it will not allow me to select black ink only. I want to print black only because the shipping labels come out a little bit fuzzy, with color fringes when printed in color.
I'm not worried about ink usage. I'm an Instant Ink subscriber. I need the labels to be crisp, and printed full color they aren't crisp.
What's the deal here? Why can't I select black only?

Hello @clough42 and welcome to the HP Forums!
I'm sorry to hear that you've had issues printing in black ink only on anything other than plain paper, but I will certainly see what I can do to help out
I'd recommend that you download and run the HP Print and Scan Doctor. If it fails on anything please return and let me know what happened and where it failed and we will go from there.
If it passes everything and it appears there are no issues found, I'd recommend that you call our technical team for further options
Hope this helps!!
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**MissTeriLynn**
I work on behalf of HP

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

Officejet Pro 8620 All in One Will No Longer Scan in Color

Hello,
I have an Officejet Pro 8620 all in one. I was scanning a few items last night and the first few items came out in color fine. Then all of the sudden as I continued to scan the next few images would only scan in black and white. I cannot seem to get the scanner to scan in color again. How can I fix this? I did not change any settings or anything while I was scanning so I do not know why the sudden change to black and white? I am on a Mac computer with all newest operating system etc.
Thanks in advance

Hi there
I have some more suggestions for you to try. Please try them in order I have written them in.
Reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
That should do the trick!
Good luck
R a i n b o w 7000I work on behalf of HP
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HP OfficeJet Pro 8620 Embedded Web Server

I'm trying to use the scan to email feature. I enter the ISP address get a page with my printer name.
I get this after selecting scan; " You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer." I am the admin and I installed the software.
When I go to "You are being redirected to a secure HTTPS-enabled version of this page." I get a 'This page is not available, ERR_CONNECTION_TIMED_OUT. I tried in Chrome as well as Explorer, get the same timed out error.
I get "resource (192.168.XXX.X) i online, but isn't responding to connection attempts."
I've restarted printer, router, computer. I have installed, uninstalled several times, made sure computer and printer were on the same router, firmware is updated, not sure what else to check, what am I doing wrong??
I can get online on all other websites.

Hi,
Regarding the 1st issue that is expected, the Webscan feature is disabled by default and that shows the error one you click the Scan tab.
It can be enabled by selecting Settings > Administrating Settings and enabling Webscan.
When you click on Scan to Email > Out Going Email profiles, have you clicked the Advanced button and confirmed to visit the secure page? it may show a timeout once denying the secure site visit.
I would also suggest trying to set up the feature from the HP Software:
Right-click the Start button () in the lower left corner of the screen, click Search, type 8620 and open the HP Officejet Pro 8620 software.
Click on HP Scan to Email Wizard and configure it from that dialog, may you see any issues then?
Shlomi
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HP OfficeJet Pro 8620 - Will Not Set Up on Desktop

I have connected a new OfficeJet Pro 8620 to my wireless network. All Apple devices (Mac, Ipad, Iphone) can see and print to the printer without a problem. My desktop computer (HP with a Cisco Router) sees the printer to be selected for installation when I attempt to add the printer. But, then says there is an "Installation Fail". Similarly, on the HP set up software, entering the IP address of the printer results in an error (claiming that its an incorrect address - - which it is not, as I can access it throught the web server).
Spent 1 1/2 hours with tech support, and no solution. Any and all thoughts would be greatly appreciated.

Hi @lebowich
It sounds like there is something on the computer blocking the installation. Please complete the following steps and let me know the outcome;
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
Image source
Download and run the HP Printer Install Wizard for Windows
I look forward to hearing from you and hope my recommendations are helpful
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro 8620 won't print from microsoft or thunderbird

I have installed the printer drivers for my new OfficeJet Pro 8620 and am not able to print from Microsoft Word or Thunderbird. I can print from Google Chrome.
I am running Windows 7 and have already reinstalled the printer software several times.

Hello @dmcairns,
I understand that you're having printing issues with MS Word and Thunderbird on your Windows 7 computer when printing to your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you today with resolving this issue. Now you mentioned that you have already uninstalled and reinstalled multiple times to no avail. I do believe that because you can print from certain programs on your computer that you are experiencing a driver conflict with those two programs. To resolve this issue, can I please have you run through the steps below.
I am going to have you load an alternate driver on your printer. This will not cause you to lose any functionality at all. You will not notice any difference in the performance of your printer or the capabilities. The only thing that should change, is the fact that your printer will be able to print from every program!
Step 1: Clear Temp files:
Click on your Start menu
In the 'search programs and files' box located right above Start when you click on it, type %temp% and hit enter
When the Temp folder opens, select Ctrl + A at the same time. Everything in this folder will now highlight.
Select 'delete' on your keyboard. No actual files or folders on your computer will be affected by deleting the Temp files as they are just temporary internet files. Should a file still be used by a program on your computer than you will automatically get the pop up to 'skip' the file.
Once the Temp folder is emptied, close the folder
Right click on your Recycling Bin on your desktop and select Empty Recycling Bin
Step 2: Download Alternate Driver:
Please click here to download the alternate Officejet driver package
Once the website opens, select the Download button
Allow the download to Run
Once the download is complete, an extraction will automatically occur and then the installation will pop open. Close any installation window that opens.
Step 3: Add Alternate Driver:
Click on your Start menu
In the 'search programs and files' box type %temp% and hit enter
When the Temp folder opens you will see a folder that starts with 7z.... Click on that folder to open it
Scroll through this folder and ensure that it has files that start with OJ860 files in it. You do not want to see OJ862 files. Once you verify that you're in the right folder with the OJ860 files in it, look at the top of this folder and you will see the file path. It should show something like 'local disk C - Users - Username - AppData - Local - Temp - 7z. . . . Left click on the right hand side of this file path bar and everything will highlight. Right click on the highlighted file path and Copy it.
Close the Temp folder
Click on your Start menu
Select Devices and Printers
Right click on your HP Officejet 8620 and left click on Printer Properties
Select the Advanced tab
Select 'New Driver' and hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select Have Disk on the bottom right. An 'Install from disk' window will pop open. Right click on the file path bar and Paste in the file path we previously copied.
Select OK
Select the HP Officejet 8600 and hit next
When you're brought back to the Printer Properties window, select Apply but don't hit OK
Click the General tab and rename your printer back to Officejet 8620
Select OK
Please try to print from a few different programs to verify that everything is printing properly now.
Please respond to this post with the result of your troubleshooting. Thanks for reaching out to the HP Support Forums. I wish you luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Officejet Pro 8620 won't print the "full pasted image"contained in a Word 2007 document

Just upgraded and installed for Officejet Pro 8620. Running with Windows 7, 64bitWhen printing a page that includes a image that was copy/ paste, using the snipping tool into the word document, it does not print the "full image". In print Preview the full image appears, but when it prints about 15% of the bottom edge and the right edge of the image is omitted. This was not a problem when printing from the Office jet 8600. It is not a problem of page width or length because text is printing just fine.We removed all prior printing software, and re-installed the new printing software, disabled the printer firewall, and problem still occurs.Please advise what other information is needed. Thanks.

Welcome to the HP Community @SandieKeith , I saw your message about the issues you are having when printing from MS Word. If the Print and Scan Doctor did not seem to help any, you can also try the steps and suggestions below! 1. Uninstalling the Printer Software from the Control Panel2. Restart the PC3. Reinstall the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer4. Try printing from MS Word again5. If there are printing issues, try a Clean Boot and restart the PC6. Try printing again If the issue still continues after the above steps, check out the Microsoft Support sites for help with resolving the Word printing problem:How to troubleshoot printing problems in WordHow to troubleshoot print failures in Word

Officejet Pro 8620 All in One installation

This is a nightmare. I have installed dozens of printers over the years but never one this difficult. We have a wired network with one server and 4 dell clients. After much difficulty - uninstlling, shutting down start up items, disabling services re-installing drivers and hours of looking for solutions on the net, I finally got the Windows 8.1 Dell all in one to work with the printer. Had to go through the same process, several times, to get the Dell 8.1 laptop to work with the printer. The Dell Vostro Windows 7 machine worked pretty well straight away. The 4th machine a pretty new Dell desktop, Windows 8.1 just refuses to play the game. I have used all of the HP troubleshooters, the Microsoft Fix It uninstall, cleared temp files, uninstalled many times, reinstalled many times and followed everything I could find on the Dell and HP sites but this thing will not connect. The desktop finds the printer on the network no problem. It starts the install, the icon appeare in printers and devices briefly (hover over icon - "driver unavailable") and after about 5 minutes the icon disappears and you get the - screen with the printer and the computer and a big red X on the connection. The message reads "Unsuccessfrl Network Installation" - " The printer was unable to be installed over the network." I have used both the CD's provided with the printer and the HP download at various and numerous times but still no go. Just don't know where to go from here. I have never had a problem installing any printer before. This is a nightmare that I have spent at least 20 hours working on.

Hello , Welcome to the HP Forums, and thanks for posting! I can certainly understand your frustration with this installation issue, and I would like to help. If I understand correctly, you are having an issue installing your HP Officejet Pro 8620 e-All-in-One printer over a wired network, on your Windows 8.1 desktop. What I suspect, is that it has something to do with the driver on your computer. Windows 8 has an annoying habit of installing multiple instances of your printer's driver. For example, even if you have installed the printer with the full HP software, because the Operating System can see the printer wirelessly, it may automatically install a driver from Windows update as well. So here's what I suggest we do; Let's check your printer's folder for multiple "HP Officejet 8620" icons. From your desktop, either swipe right to open the charms bar, or press Win key + C on your keyboard.Select settings from the bar on the right.Select Control PanelUnder Hardware and Sound, Select Devices and Printers. Let's remove all the software and start fresh. Right click on each icon you see for your 8620 (even if there is only one) and select Remove Device, or Delete. Once the printer has been removed, we want to do a cleanboot of the computer. This will turn off any non-essential programs that boot up when you start your computer (so if there is something installed that is hindering the installation, this should bypass it). You can follow the steps here to do a cleanboot - How to perform a clean boot in Windows Once the computer has restarted, download and run the HP Printer Install Wizard. It'll automatically detect your product and install the most recent driver package available from HP. Please respond to let me know if we have resolved the issue!Keeping my fingers crossed.

Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
HP Officejet Pro 8610/8620/8630.
If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
If you are still having issues, let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

My 8620 HP Officejet Pro 8620 e-All-in-One Printer IS INCREDIBLY SLOW TO PRINT - TRIED EVERYTHING

I have an 8620 HP Officejet Pro 8620 e-All-in-One Printer It is connected via wireless set-up, with excellent signal strength. It is incredibly slow to print anything, especially PDF files that have graphics in them. I have the latest software installed, latest firmware updates. I have even uninstalled and re-installed, the issue is still there. This is an incredibly crap product, so I'd like to get this issue solved ASAP. Thanks,Brian

For example: printing http://www.nytimes.com/images/2015/07/04/nytfrontpage/scan.pdf Quickly goes 7.03mb/of 7.03mb... then just swirls the "printing" status on the printer's LCD screen, and takes 5 minutes to print...

HP OfficeJet Pro 8620 Scan to Email Function

HP OfficeJet Pro 8620 is a great value for all the features it provides. "Scan to Email" was one of the reasons i bought this printer. Even though i can make this fucntion work with my gmail and iCloud emails, i feel very uncomfortable in providing those emails credentials while setting up this funciton.
1) Does the printer store the user name/password encrypted?
2) Does EWS encrypt the password while sending it to SMTP service?
3) Does HP provide SMTP service with HP Connected or HP Support Forum (this forum!) credentials. I will feel more comfortable in using HP's username/password for this service than GMail or Apple
Your help is much appreciated.
This question was solved.
View Solution.

Hi,
If I remember correctly, the printer should offer you to save the email address to the adress book while scanning to email, I do not have any acces to the printer correctly to ensure that.
Additionally to add email addresses to the Email Address Book, complete the following steps:
1. Open the embedded web server (EWS) by clicking Printer Home Page (EWS from teh HP Officejet Pro 8620 software Or
by browsing the printer IP from your browser (Click he Ethernet or Wireless icon on the bottom of the screen to see it.)
2. On the Scan tab, click Email Address Book.
3. Click New to add a single email address.
4. Follow the on-screen instructions. The entry is added to the Email Address Book.
You may add up to 15 email addresses.
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HP Officejet Pro 8620 - set up problem with MAC OSX version 10.7.5

I have just bought a new Officejet Pro 8620 and all set up fine to a point. Problem is that when I try the HP Utility set-up and click on "Add Printer" and identify it as "Bonjour Malfunction" and select the printer from the pull down menu list, I receive the message:
"The software for this printer is currently unavailable, please contact the printer's manufacturer for the latest software".
I have already downloaded the latest software from theHP website - but stil no resolution.
Any help please would be gratefully received.

Hello @Kennynic!
Thank you for posting on the HP Forums!
I would be happy to provide some help regarding your Officejet 8620 and installing the software on the Mac. The first thing I suggest is to ensure all the HP Software is removed from the Mac. I suggest uninstalling the HP Software. After the software is uninstalled I recommend performing a "repair disk permissions" on your Mac. A repair disk permissions is a utility built in the Mac operating system designed to locate and resolve issues or errors that may cause complications when re-installing. After the repair disk permission is complete restart your Mac and try adding the printer again.
To uninstall the HP Software click here: Uninstalling HP Software
To perform a repair disk permission click here: Performing a Repair Disk Permission
There is only software available for Mac 10.10. Unfortunately there is no full feature software and driver available for Mac 10.7. You should still be able to add the printer using the AirPrint drivers. Go into System Preferences from the Apple icon and click on printer and scanner. In the printer and scanner window click the add printer icon and you should be able to add the 8600 printer via Wi-Fi and AirPrint.
I recommend checking for software updates on the Mac. To check for software updates click the "apple" icon at the to left and click on "software update". Install any HP or printer updates. After any updates you should restart the computer. and try printing.
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Officejet Pro 8620, Can't Install Software on Win 7 64-bit

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