Officejet pro 8620 won't print pdf files

i can print word and excell files put not pdf does any one know how to fix this?

Perhaps this troubleshooter from Adobe will help you:
http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

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Officejet Pro 8620 won't print from microsoft or thunderbird

I have installed the printer drivers for my new OfficeJet Pro 8620 and am not able to print from Microsoft Word or Thunderbird. I can print from Google Chrome.
I am running Windows 7 and have already reinstalled the printer software several times.

Hello @dmcairns,
I understand that you're having printing issues with MS Word and Thunderbird on your Windows 7 computer when printing to your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you today with resolving this issue. Now you mentioned that you have already uninstalled and reinstalled multiple times to no avail. I do believe that because you can print from certain programs on your computer that you are experiencing a driver conflict with those two programs. To resolve this issue, can I please have you run through the steps below.
I am going to have you load an alternate driver on your printer. This will not cause you to lose any functionality at all. You will not notice any difference in the performance of your printer or the capabilities. The only thing that should change, is the fact that your printer will be able to print from every program!
Step 1: Clear Temp files:
Click on your Start menu
In the 'search programs and files' box located right above Start when you click on it, type %temp% and hit enter
When the Temp folder opens, select Ctrl + A at the same time. Everything in this folder will now highlight.
Select 'delete' on your keyboard. No actual files or folders on your computer will be affected by deleting the Temp files as they are just temporary internet files. Should a file still be used by a program on your computer than you will automatically get the pop up to 'skip' the file.
Once the Temp folder is emptied, close the folder
Right click on your Recycling Bin on your desktop and select Empty Recycling Bin
Step 2: Download Alternate Driver:
Please click here to download the alternate Officejet driver package
Once the website opens, select the Download button
Allow the download to Run
Once the download is complete, an extraction will automatically occur and then the installation will pop open. Close any installation window that opens.
Step 3: Add Alternate Driver:
Click on your Start menu
In the 'search programs and files' box type %temp% and hit enter
When the Temp folder opens you will see a folder that starts with 7z.... Click on that folder to open it
Scroll through this folder and ensure that it has files that start with OJ860 files in it. You do not want to see OJ862 files. Once you verify that you're in the right folder with the OJ860 files in it, look at the top of this folder and you will see the file path. It should show something like 'local disk C - Users - Username - AppData - Local - Temp - 7z. . . . Left click on the right hand side of this file path bar and everything will highlight. Right click on the highlighted file path and Copy it.
Close the Temp folder
Click on your Start menu
Select Devices and Printers
Right click on your HP Officejet 8620 and left click on Printer Properties
Select the Advanced tab
Select 'New Driver' and hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select Have Disk on the bottom right. An 'Install from disk' window will pop open. Right click on the file path bar and Paste in the file path we previously copied.
Select OK
Select the HP Officejet 8600 and hit next
When you're brought back to the Printer Properties window, select Apply but don't hit OK
Click the General tab and rename your printer back to Officejet 8620
Select OK
Please try to print from a few different programs to verify that everything is printing properly now.
Please respond to this post with the result of your troubleshooting. Thanks for reaching out to the HP Support Forums. I wish you luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Officejet pro 8620 won't print through RDP

We have a new OfficeJet Pro 8620 that we just set up in a remote office. The user connects via vpn and rdp to another desktop in our network. When we connect he cannot print. I installed the drivers on both the local and destination computer. The printer prints from both computers as well. But through RDP the print job gets sent to the local computer and drtops, and I get a Windows error 372, Print Service: "The document Remote Desktop Redirected Printer Doc, owned by xxx, failed to print on printer HP Officejet Pro 8620. Try to print the document again, or restart the print spooler.Data type: RAW. Size of the spool file in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\LOCAL_PC. Win32 error code returned by the print processor: 2147500037. Unspecified error I have tried uninstalling and reinstalling the drivers and the printer on both the local and remote computers and that didn't work. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc It seems to imply that the 8600 series needs a different kind of driver but I can't find the driver it needs. Any help would be appreciated.

Welcome to the HP Community Forum. Fifteen years ago I knew a bit about this subject - useless. Smiling. Unfortunately, Of those drivers offered in the Citrix doc, I dont know which, if any, would be useful for this series. Reference:Printing Preferences =======================================================You do have a nice printer at that remote office that supports ePrint. HP Officejet Pro 8620 e-All-in-One Printer Have you considered using ePrint for remote printing needs? Help, Information, Examples, Commentary:Add Device to Printer When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click Accept as Solution when my Answer provides a Fix or Workaround!

Officejet Pro 8620 won't print the "full pasted image"contained in a Word 2007 document

Just upgraded and installed for Officejet Pro 8620. Running with Windows 7, 64bitWhen printing a page that includes a image that was copy/ paste, using the snipping tool into the word document, it does not print the "full image". In print Preview the full image appears, but when it prints about 15% of the bottom edge and the right edge of the image is omitted. This was not a problem when printing from the Office jet 8600. It is not a problem of page width or length because text is printing just fine.We removed all prior printing software, and re-installed the new printing software, disabled the printer firewall, and problem still occurs.Please advise what other information is needed. Thanks.

Welcome to the HP Community @SandieKeith , I saw your message about the issues you are having when printing from MS Word. If the Print and Scan Doctor did not seem to help any, you can also try the steps and suggestions below! 1. Uninstalling the Printer Software from the Control Panel2. Restart the PC3. Reinstall the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer4. Try printing from MS Word again5. If there are printing issues, try a Clean Boot and restart the PC6. Try printing again If the issue still continues after the above steps, check out the Microsoft Support sites for help with resolving the Word printing problem:How to troubleshoot printing problems in WordHow to troubleshoot print failures in Word

Officejet Pro 8600 won't print PDF's

Just bought a new OJP 8600 (3rd HP printer in a year, starting to get VERY frustrated). I've searched through all of the forums, all over the internet and cannot find a solution. I'm on a Mac OSX 10.9.3. I can't print any PDF files either through Acrobat 10.1.10 or Preview. Please advise. Thank you.

Hi thelmacotton, and welcome to the HP Forums.
I see you are having issues printing PDF's. I would like to try and help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Laserjet P2055dn won't print pdf files

I have just hooked up a new iMac with Mac OS 10.9.5 and now my reliable HP Laserjet P2055dn won't print .pdf files anymore--it just hangs for hours. I am an academic and work 50% with pdf's. I tried to download a new driver from the HP site for all MAC OS systems 10.7 and up, but the message when the download was finished opened up in a little box that reads: "ljp2055_Firmware_Upd Image not recognised."
I've unplugged, plugged back in, turned off, turned back on countless times. Don't know what else to try?
Thank you.

Hi john, I did some looking around and maybe try this page for some tips, sometimes the microsoft forums help me out dearly.
http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/unable-to-print-pdf-files-with-wi...

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

I have a MacBook Pro and can't print pdf files or word documents using my HP Wireless Photosmart Printer. It will print files from the internet. Any suggestions or ideas will be greatly appreciated. Thank you.

I have a MacBook Pro and can't print pdf files or word documents using my HP Wireless Photosmart Printer. It will print files from the internet. Any suggestions or ideas will be greatly appreciated. Thank you.

Hello, SoonerAnesthetist.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing this issue.
OS X Mavericks: Solve printing problems
http://support.apple.com/kb/PH14142
Cheers,
Jason H.

MacBook won't print PDF files, it states The process "pstopdffilter" stopped unexpectedly with status 1

Question: MacBooK won't print PDF files, after selecting print it states; The process "pstopdffilter" stopped unexpectedly with status 1. I am currently using a HP Deskjet 4400 series printer and it works fine with all our other lap top computers. Thanks for any help.

The pictwpstops filter on OS X machines, converts the job to straight Postscript before the normal CUPS filters get it.
If the Adobe APPs have a choice of what kind of PS to send, like Binary or ASCII, try toggling that setting to the opposite of what it is.
Though, if a reboot fixed it then likely the problem was a remporary bit flip, which may or may not happen again.

HP LaserJet Pro CM1415fnw Color Multifunction Won't Print PDF Files

I recently encountered a problem where my HP LaserJet Pro CM1415fnw Color Multifunction would not print PDF files. I tried printing from Preview, Adobe Reader, Word and PDF Pen Pro and the document would not print. But the printer had no problem printing other formats such as JPG, DOCX etc. from the same computer both before and after.
What happened is that the computer indicated it sent the document to the printer and the printer screen showed "Printing Document" momentarily - but then the the printer screen would return to the Ready screen and the document would not print. There were not indications that the printer was having a problem.
I reinstalled the HP drivers - no change.
Finally I was able to print the document by opening in Photoshop and saving it as a JPG.
I am running OSX 10.9.2. on a MacBook Pro.
This question was solved.
View Solution.

Hi 5teve,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to print PDF documents.
I will be happy to help you.
Check the driver name. If it shows HP Laserjet CM1415 - Airprint it would be the Apple driver.
Delete it and add the new driver in for just the HP Laserjet CM1415. You might have to click on the drop down to select it from the list.
Here is a screen shot for a example. Different printer showing though.
Please let me know the results.
Thank you for posting on the HP Forums.
Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

My mac pro won't print pdf files

My macbook pro will not print PDF files - I had to change some settings previously and it worked for a while but just stopped again recently. I can't remember what settings I changed before to make it work. Can anyone help me?

I found it.....
1. Click on any PDF file in the Finder to select it
2. Go to the “File” menu and select “Get Info.” You also have the option of pressing the “Control” key on the keyboard while clicking on the file and selecting “Get Info” from the contextual menu.
3. Adjust the “Open with” menu to “Preview.” Press “Change All” to set all PDFs to open with Preview.
Thanks to everyone who tried to help me!

Officejet Pro 8625 won't print.

Recently purchase Officejet Pro 8625. It won't print from my XP computer, USB interface. I have connected a Vista laptop to it and it prints.
When I send a test page to it, the print dialog box shows the print job status as "spooling", then the job disappears, but it didn't print.
I tried downloading the 8625 basic driver from HP's site. As I walk through the setup, when it asks me to plug in the USB cable, I can't go any further. I don't think that the computer can see the printer. I have another printer, and using the same USB port and cable, I can print without problems.
Thanks for any suggestions!

Hi,
Try following the HP Print and Scan dovtor by selecting Fix Printing and select if that may help resolving the issue:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-135113-1&cc=us&dlc=en&lc=en...
If that does not help resolving the issue, Click on Start > All Programs > HP > HP Officejet Pro 8620 and select Uninstall to remove the software.
Click the Start button and then click on Run.
Type spool into the run dialog and click on OK.
Open the Drivers folder.
Open the w32x86 folder.
Next, open the 3 folder.
Locate the HPBXPSRENDER.DLL file within this folder, right click it and Rename it into HPBXPSRENDER.OLD
Once you are done, download and install the latest software below and check for any difference:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124140-3&cc=us&dlc=en&lc=en...
Please let me know if that may help,
Shlomi
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HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
Let me know if it helps or not.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

My HP Officejet Pro 8620 has stopped printing from Mac OSX.

I bought my HP Officejet Pro 8620 less than 6 months ago. It started making a grinding noise as it printed. Then it said it was low on cyan. Then it stopped printing because cyan was depleted. I bought new cyan today. I put that in and it now says "There is a problem with the printer or ink system. If problem persists, contact HP." I have tried many suggestions for over 2 hours. I opened the carriage and looked for paper. None. When I tried to download software, it said "something bad with your device. Device is in error state and cannot be reflashed because of this. Resolve the problem and try again."
I have tried to use e-print but ended up keeping usb connection.
I can't touch the printer panel because it is stuck on "Printer Failure" and no areas are in view to start over other than turning the printer off and on by switch, by unplugging cord. How do I resolve the problem? Thank you.
This question was solved.
View Solution.

Yes, after an hour online following time on the HP online site, the technician's Hardware Supervisor said I needed a new printer. Thanks for your answer.

Hp officejet pro 8500a won't print or copy without turning off then on again

HP Officejet pro 8500A, Will not print, copy or print received fax. HP icon on the Printer screen just spins, but never prints. The print jobs show in the Que, but never print out. If I shut off the printer and turn it back on it will print, but after a short while it stops again. It has also asked for ink to be replaced.

Hello pcmtgrl
Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
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Officejet pro 8620 won't print pdf files

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