Officejet Pro 8620 won't print the "full pasted image"contained in a Word 2007 document

Just upgraded and installed for Officejet Pro 8620. Running with Windows 7, 64bitWhen printing a page that includes a image that was copy/ paste, using the snipping tool into the word document,  it does not print the "full image".  In print Preview the full image appears, but when it prints about 15% of the bottom edge and the right edge of the image is omitted.  This was not a problem when printing from the Office jet 8600.   It is not a problem of page width or length because text is printing just fine.We removed all prior printing software, and re-installed the new printing software, disabled the printer firewall, and problem still occurs.Please advise what other information is needed.  Thanks.

Welcome to the HP Community @SandieKeith ,  I saw your message about the issues you are having when printing from MS Word. If the Print and Scan Doctor did not seem to help any, you can also try the steps and suggestions below! 1. Uninstalling the Printer Software from the Control Panel2. Restart the PC3. Reinstall the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer4. Try printing from MS Word again5. If there are printing issues, try a Clean Boot and restart the PC6. Try printing again If the issue still continues after the above steps, check out the Microsoft Support sites for help with resolving the Word printing problem:How to troubleshoot printing problems in WordHow to troubleshoot print failures in Word

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    I have installed the printer drivers for my new OfficeJet Pro 8620 and am not able to print from Microsoft Word or Thunderbird.  I can print from Google Chrome.
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    Hello @dmcairns,
    I understand that you're having printing issues with MS Word and Thunderbird on your Windows 7 computer when printing to your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you today with resolving this issue. Now you mentioned that you have already uninstalled and reinstalled multiple times to no avail. I do believe that because you can print from certain programs on your computer that you are experiencing a driver conflict with those two programs. To resolve this issue, can I please have you run through the steps below.
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    Please respond to this post with the result of your troubleshooting. Thanks for reaching out to the HP Support Forums. I wish you luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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  • Officejet pro 8620 won't print through RDP

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     Welcome to the HP Community Forum. Fifteen years ago I knew a bit about this subject - useless.  Smiling.  Unfortunately, Of those drivers offered in the Citrix doc, I dont know which, if any, would be useful for this series. Reference:Printing Preferences =======================================================You do have a nice printer at that remote office that supports ePrint. HP Officejet Pro 8620 e-All-in-One Printer  Have you considered using ePrint for remote printing needs?  Help, Information, Examples, Commentary:Add Device to Printer  When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click Accept as Solution when my Answer provides a Fix or Workaround!

  • Officejet pro 8620 won't print pdf files

    i can print word and excell files put not pdf does any one know how to fix this?

    Perhaps this troubleshooter from Adobe will help you:
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    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    Hi,
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    I was an HP employee
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • I have my HP Officejet Pro 8620 ready to install the driver from my MacBook (one I have had 5 years) and can't find instructions that make sense to me.  It is a wireless printer/scanner/copier/fax.

    I need help installing my HP Officejet Pro8620 WIRELESS printer/scanner/copier/fax.  Help please.

    Click this link to obtain instructions and download software from the HP product support web page for your printer:
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  • Officejet Pro 8625 won't print.

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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

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    If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

  • My HP Officejet Pro 8620 has stopped printing from Mac OSX.

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    This question was solved.
    View Solution.

    Yes, after an hour online following time on the HP online site, the technician's Hardware Supervisor said I needed a new printer. Thanks for your answer.

  • Officejet Pro 251dw won't print with applications inside Parallels 9

    I've used HP printers with my Mac computers for years and had no problems, even when I was working with Windows XP and Windows-based applications inside Parallels Desktop on the Mac. All I would have to do to have the Windows-based software capture the printer (connected with a USB cord) was to click on a drop-down menu item under "USB." Recently I upgraded our OS to Mavericks and had to upgrade Parallels from Version 6 to Version 9. A week ago we had to replace our old HP Deskjet 6500 printer, and we chose the Officejet Pro 251dw. We connected the new printer wirelessly to our home network, and we were able to print from both our desktop iMac and our MacBook Pro with no difficulties. But when I needed to print something from PrintMaster 12, a Windows-based desktop publishing program running on Windows XP inside Parallels Desktop 9, the job wouldn't print, and I got a message that the printer wasn't connected. After doing my own troubleshooting, I spent several hours on the phone with Parallels tech support, including having them connect to my computer over LogMeIn and change all sorts of settings, but the best I could get was that the printer queue report said that the job was printing, but the touch screen on the printer flashed rapidly back and forth from "printing" to the date and time, with a large red X next to the date-time read-out, and still no job printed. After having two or three first-level techs and then a second-level engineer working on the setup, the Parallels people finally gave up and said that the problem must be in the settings inside the printer and that we'd have to have someone who works with printers.adjust them. Has anyone out there had this sort of problem working with Parallels Desktop 9 and the Mavericks OS? It wasn't just the desktop publishing software; the same thing happened when the engineer went into the Windows XP printer settings and tried to print a test page.

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    Working for HP and here to help!

  • Hp officejet pro 8500a won't print or copy without turning off then on again

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    When a solution is found please mark the post that solves your issue.

  • Officejet Pro L7680 won't print full Page from Win 8.1

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  • OfficeJet Pro 8620 Can't print black only on other media types

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    Hello @clough42 and welcome to the HP Forums!
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    Hope this helps!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Officejet Pro 8600 won't print PDF's

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    Hi thelmacotton, and welcome to the HP Forums.
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    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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    Hello tdhoobyar, 
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    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

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