OfficeJet Pro 8620e ADF jam error after firmware update

After installing the latest firmware update from the printer's touchscreen, the printer restarts and now has an error that says "Original is jammed in the Automatic Document Feeder (ADF). Open the ADF cover, remove and reload the original, then try again."
I've gone through all of the steps for clearing an ADF jam, but the notice is persistant. There is nothing (and wasn't before the upgrade) in the ADF at all. Since this coincided with the firmware update, my suspiscion is that the firmware didn't install properly or something. What do I do from here?

Thanks CribDesigner for a fast response. I finaly called HP Tech Support and they are saying ....they will replace the unit.

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T43 1875 upper memory ERROR after firmware update

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I'm haveing exactly the same problem with my Thinkpad.
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Hello.
HELP! I have a RV082 with firmware 2.0.2.01-tm that keeps showing a "There is a problem with this website's security certificate" error message on every computer in the office after I updated to firmware 2.0.2.01-tm (previous version was 2.0.0.19-tm). I'd click on "Continue to this website" and be able to access the router on a few computers, but for our file server. I've tested on computers running XP, 7 & 8 using IE 8, 9, & 10 and there seems to be no pattern as to which ones will allow me to gain access and which ones won't. The file server is running Server 2003.
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Dear Alice,
Thank you for reaching the Small Business Support Community,
I suggest you to check on the below threats, they might be helpful for you to try;
https://supportforums.cisco.com/thread/2071417
(Notice the crypto key generation does not apply to your case but the IE settings yes)
https://supportforums.cisco.com/message/3761503#3761503
I hope they help you working this issue out and please do not hesitate to reach me back if there is any further assistance I may help you with.
Kind regards,
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
*Please rate the Post so other will know when an answer has been found.

Tecra A2: IDE #1 error after firmware update

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Hi
Where did you find the firmware?
I assume you have used not compatible or not supported firmware and this software has either changed the master/slave/csel settings or possibly has damage the drive.
This ide #1 error appears if the BIOS cannot find the drive.
This happens because of the wrong settings or corrupt drive.
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Does the Officejet Pro 8500 A909g seriea with DLM1FN1006BR firmware accommodate airprint on the new IPad? If not, is there some fix?
This question was solved.
View Solution.

No, your printer is not AirPrint capable and cannot be. You can try other printing apps, like HP's ePrint Home & Biz.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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The ADF jams shortly after accepting a page. There is a lot of noise from the feeder wheels, but the page stays jammed until I lift the lid and then it will continue to feed just fine. Help, please.

Hi,
These documentations can help you, click here and here.
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See this thread with the same question.
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Hi guys,
does anyone know it it is possible to recover data after firmware update in N8? some data are preserved (videos) and some are lost (photos).
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if you didn't backup them, there is no way to recover them
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does anyone faced with that issue too?
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Looks like it's been released:
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Hi
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Allan

Hi
Thanks for the reply.
I't works ok now.
Thanks again.
Allan

Restoring after firmware update - Ways :)

Hi All,
Nowadays we are receiving quite a few complaints that customers are unable to restore the application after updating their firmware. I would like all to discuss to come up with some ways to restore their applications after firmware update.
Before updating firmware
Customer can backup his phone using Nokia PC Suite's Content Copier application.
He can store his Contacts and Messages using Nokia Communication Centre as .csv file or .txt file.
For his Contacts he can sync with pc suite supported sync applications.
Messages he can store in Memory card and he can make a backup of memory card in PC.
If he is using Nokia PC Suite for his Multimedia items he can use Image Store if he is using Nokia PC Suite or Nokia Photos if he is using Nokia OVI Suite.
For Music he can use Nokia Music Manager or Nokia Music.
Once after updating his firmware, if he is unable to restore he can get those from above said applications.
If his calendar entries are not restored(as in case of some of Nokia e 71s and Nokia N 95/95 8 GBs), for God's sake if he has got one more similar device(or device having switch application on phone), he can restore the backup file to another phone having switch application, then he can transfer his data (Contacts, Calenders etc ) to his original phone
Dear Forum members, if you have got any other work around please let me know regarding the same, which will help our customers

Hi,
If you have issue in Nokia PC Suites, [subject to your phone's compatibility with Nokia OVI Suite 2.0.0.10 ],
you can install Nokia OVI Suite 2.0.0.10 and check if you can take backup and restore it later.
Also i would suggest to use USB for taking backup, since it will be faster than Bluetooth. Also you can select one category at one time(say backup contacts alone, then Calendar, then messages etc and so on ....)
Its better to skip memory card backup while backup-ing other Phone data for faster backup. Memory card backup can be done separtely(since it wont be affetcted while updating firmware, users can safely remove memory card while updating firmware)
Nowadays though recent phones has got UDP(User Data Prevention i.e., even if you update your phone's firmware, your data wont get erased ), still it is recommended to backup your phone data.
Hope this could help
I welcome our experts to add more details related to this topic.

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I got my phone back after the shop fixed a problem and updated the firmware to the latest version 52.0.007.
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I can't get the calendar anymore to show up on the homescreen, even after checking the checkbox to do so
The Radio app. is gone
Does anyone has a solution for this?
Iwan

It may sound crazy but sometimes you need to "hard reset" device after firmware update (beware all data erased) by keying in *#7370# followed by 12345 (default Nokia lock code unless altered by yourself). Sometimes UDP = User Data Prersevation feature of 5800XM can carry over corrupt entries when updating.
Happy to have helped forum with a Support Ratio = 42.5

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Hello!
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After firmware update ovi maps don´t start-> "Cannot open application. Install latest version from nokia.com/maps."
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What´s wrong?
Can I reinstall Ovi Maps 3? Or is it possible to install Ovi Maps 3 new?
thanks

Hello!
The Map Updater said: "there is no update for your phone" ...because maps 3 is already installed.
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sorry for my bad English

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I'm running Windows 7 Professional with my Officejet Pro 8500a and after scanning documents using the ADF, the ADF won't make copies. The ADF document states "original loaded", then I hit the copy button it says "starting copy", but doesn't start. Any help? So far, the only thing I can do to get the ADF to copy again is to shut the machine down and start again.

There may be a newer Firmware available for your product in the link below:
http://h10025.www1.hp.com/ewfrf/wc/pfinder?cc=us&dlc=en&lc=en&os=4063&softwareitem=mp-89897-4&sw_lan...
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I work for HP.

OfficeJet Pro 8620e ADF jam error after firmware update

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