Officejet Pro 8625 Photo print colors not matching monitor!

I just purchased this Officejet Pro 8625 yesterday and while I love many of it's features, I noticed that when printing photos the prints come out very dark and even a bit 'muddy" ie they not only do not match what I see on my Samsung monitor, but they are not really even close. I have used an HP officejet 7310xi for many years...and photos printed from that have been nearly always true to the original photo files/monitor appearance.
I have already run all the printing tests, and they all actually look fine other than Test #1 from the Print Diagnostic page...so calibrated the linefeed. The print heads are clean, etc. I spent over an hour on the phone with tech support early this morning and no resolution...so I am at a loss here as to why the color is so off. The tech told me that the ink cartridges that come with the printer might be the issue, but I don't understand why that would be the case if it's authentic HP ink.
I am using good glossy photo paper and have tried several settings, and printing from both within Photoshop Elements 11 with the RGB color settings, and from PSP 9, as well as without going through any editing program. Nothing has helped.
Before I give up and return this printer (because while I need it for faxing and other functions, I also need photo prints that at least come close to what my monitor shows), I'm hoping someone here might have some ideas.
The tech and I did download the most recent drivers/software from the HP website as the software on the included cd was actually not the most recent.
Thank you!

My suggestion about using the onboard USB is to rule out both the USB & WiFi ports.
If printing from the 8625 USB port produces the same results then you may have a defective printer.
Have you also tried printing a sample image that is not yours? (using the O/S image program)
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Hi @Southglen,
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I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
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I work on behalf of HP
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi @alissas , welcome back to the HP Forums!
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Hello , Welcome to the HP Support Forums!
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Hi Willia,
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http://www.hp.com/cgi-bin/hpsupport/index.pl
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HevnLgh
I work on behalf of HP
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Hi,
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If my post resolve your problem please mark it as an Accepted Solution

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Hello,
Please click HERE to see if the steps help you.
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Regards,
Jabzi
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This question was solved.
View Solution.

Hey @ziyoo,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to wirelessly print from your Windows 8.1 computer to your HP Officejet Pro 8625 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have attempted prior to reaching out for support. At this time I do not think the wireless printing issue that you're experiencing is being caused by your printer or your network connection. Rather, I believe the wireless printing issue is being caused by your Operating System.
Recently Microsoft has released a Hot Fix to correct network printing issues within their Windows 8 and Windows 8.1 Operating Systems. These wireless printing issues consist of 'partial printing' and 'offline' issues. The issues appear to affect multiple makes and models of wireless printers. Can I please have you click here to download the Hot Fix. Once the website opens please click the button for Hotfix Download Available. Please follow the onscreen prompts to install the Fix. Once the Fix has been installed please test printing again. If printing still fails you may need to restart your computer to allow the Hot Fix to take affect. Once your computer comes back on please test printing again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
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Hi Melatina66,
Welcome to the HP Support forums. I understand that when trying to print from your laptop that you get a communication error message.
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Happytohelp01
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Officejet Pro 8625 Photo print colors not matching monitor!

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